I normally don't write reviews, but this one is well deserved. I went to the Public Storage on Sorrento Valley Road and Tomisha helped me out -- she was honestly amazing. She took the time to walk me through everything, showed me the actual units (not just talking about it), and helped me understand what size I really needed. I was thinking about getting a 5x5, but after seeing it, I realized it would've been too small. Thanks to her, I went with a 5x10 and I'm really happy with that decision. I'm a veteran, and she mentioned she comes from a military family. You can tell she understands and respects that, and that meant a lot to me. She was patient, clear, and didn't rush anything. You can tell she actually cares about helping people, not just making a sale. Customer service like this is rare these days. If you come here, definitely ask for Tomisha -- she'll take care of you. read more

Excellent service from my initial contact with customer service to the on-site representative Aaron. They were fast and efficient, and the facility are nice and clean. read more

I'm at the Public Storage on Kerny mesa and I've always had a great experience there. The manager Heidi has always been friendly and helpful, and she's very easy on the eyes. But really is a good staff, they keep the property as clean as can be exspected. I like it , and would recomend it to my friends and family. Thanks, keep up the good work. read more

These people are insane! When we first rented there they called us on the Fourth of July holiday to tell us that we turned off our auto pay!! They called us twice, leaving voicemail saying that it was urgent. When I finally reached them on the holiday, they told me you turned off your auto pay. Did you mean to do that? Was it by accident? When of course it was intentional. And you can't turn it off by accident. These people are incredibly rude and disrespectful and absolutely ridiculous. We will be taking our business elsewhere. They monitor us when we take our stuff in and out of the unit. We just recently received a call telling us that we were not logged out of their system by 9 PM and we were, we left. They saw us on camera yet They still had the nerve to call us and leave a voicemail telling us to be sure to use the gate code. Wow they are beyond stupid. This is a very disappointing and dissatisfactory type of service. We pay them on time every single month even before time and yet they treat us like this. They sound like drug addicts or meth heads and I'm not appreciative of the way they're treating us. We also saw a car going in there before 9 PM right before they're ready to close. This car did not look like it was going to hurry back and get out the gate before 9 PM. So they're obviously being discriminatory and treating us a certain way I am African-American and I don't appreciate this at all. Racist, and evil money hungry, I have a business account with them they've just lost my business. read more

I have three storage units with Public Storage and my experience has been as acceptable as it can be given this industries track record. Today, however, I arrived to access my new unit, and the only light bulb for this 12 x 20 storage unit is missing. Ok no big deal. It happens. I walk to the office and let them know that I can't put a new bulb in (which I don't mind paying for even though I shouldn't have to) because it's 10 feet up and I don't have a ladder with me. The guy tells me next time you're here with a bulb you can borrow ours. There's literally 3 or 4 things you guys need to do and that's provide access to the building, charge me for a lock that I already have, and provide an empty storage space that I can see inside of. You guys have no problem steadily increasing the rate month after month, or charging for a lock, or for mandating insurance, at least put the damn bulb in. read more

Public Storage - Self Storage Near Me - San Diego, California

Termite infestation. Went to the storage unit this last Saturday only to discover my boxes near the door were completely infested with TERMITES. Called the office but the manager was not on duty that day. Didn't want to leave my stuff in there one minute longer so I cleared everything out. I finally talked to the manager and I asked that the least they could do was waive that month that I've already paid for since a termite infestation is unacceptable and a lot of my property had been irreparable damaged. He claimed there was no evidence of termites and basically accused me of fabricating a story. I've attached some photos of the type of damage you can expect if you rent a storage facility here. read more

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You WILL come back to your storage unit to find everything covered in fungus. When you speak to them about they will tell you to file an insurance claim. Then the insurance will tell you "oh, we don't cover fungus unless you paid for extra coverage. Total scam$ read more

Finally got rid of enough stuff to clear out and close the book on this chapter. Wanted to update this review as I've finally gotten rid of enough stuff to move outta this storage unit (over two years later). After writing my last review on this location, I've had only positive interactions with the various staff members here. Yes, there was the "negative" Brittany interaction. But Shawn, Danielle and now Heather have more than made up for that experience. Recently, Heather has helped reshape my vision of how this organization operates. I have greatly appreciated her helpful and informative responses to questions that I've had about closing out the use of my unit. There were plenty. She didn't make anything up and was very matter of fact about the process and if they could make any exceptions along the way. Was very straight forward and friendly at the same time. Anyway, it sounded as if they were low on available units. As of today, they'll have one more. Go chat with Heather in the office if you have any questions. If needed, I'd use them again. Keep on Yelp'n! read more

Public Storage - 10' x 12' unit - Self Storage Near Me - San Diego, California

This location charged me $25 for a lock that I don't need. You can either use your own cylinder lock or buy one from them no exceptions.

This location is always so clean! Management and staff are also always so friendly and helpful!

I feel the employees at this location have much to be desire. I probably will discontinue my storage at this facility. The facility itself is nice, but found policies poor, false and misleading. read more

WORST CUSTOMER SERVICE. I've never felt more disappointed and disrespected was speaking to a representative and he disregarded what i said did not make my concerns feel heard talked over me the whole time and hung up purposely rated my experience -10000 will never book with public storage. Don't VALUE customers at all read more

As a long time Public Storage customer that has needed to use multiple locations, this is by far the best location yet. My interaction with the Property Manager, Michael, left a wonderful impression. Michael was communicative, clear, and willing to help. I am so glad I discovered this spot and can rest assured I'm in good hands! read more

I've been here a long time, mostly because of several family issues that have kept me away. The relationship with PS is by far the worst relationship I have with any vendor. If you stay here more than a few years you will be paying 3 times what the unit is worth, from a market value. they will and have raised rent every 3 or 4 months by $20 - $30 and they know for $30 you are probably not going move your belongings. They owed me money on a previous unit for several years and still can't get reimbursed. But don't take my word for it, do your own research and you'll find a lot of very unhappy people. I think they are one of the most corrupt business in America read more

I spoke with an agent it was super easy to get a storage space. Nice facility clean and convenient.

If I can give them no star I would very much like to do! Poor customer service,even hang up on going phone call! Don't do business with them! Not about money you spent,the very unpleasant experience! read more

Employees are helpful. Space is clean and what was listed! Simple entry with the app-- makes it convenient and efficient!

This road has more storage places than Seattle's got Starbucks. You'll get lost trying to find it, our friends literally did! The entrance to this one is tucked in from the street and it's got a narrow gate and parking lot. As far as storage goes it's fine, you'll find the units a bit cheaper than Solana Beach or Del Mar but I have rented at other PS locations than this one and it's on the down end of upkeep. You also have to get out of your far to enter the codes- I'm sure it's good for something like security maybe but for someone moving all weekend or just running in and out like I was, it was super annoying. We're happy with our ground level unit, easy access, but it's definitely just average. read more

Oh Public Storage, What is there to really say about you in a review. I love that you are guys are easy to find. I've actually met some of the staff while I've been here and they are super nice. I feel like the place is pretty easy to move through with your car. I've been in a few places before and it's just a super awkward tight squeeze for the autos. Thank you for not making my car not have to suck in it's winter weight while moving around other cars. -Me read more

BAIT AND SWITCH style to advertising. I really had a horrible experience with this place. First, when I went to check out available unit, the office manager didnt have a key to show anything. Then when I gave them a second chance, and reserved online a 9x12 unit, they advertised for $124/month, with only $26 for the first month, I went there, and they said they had two units, one was next to a field and might have problems with moisture and mice, and the other they showed was acceptable. BUT...when I go in to sign the contract for the better unit, thats when they tell you that its 20% more per month for that one. No warning on their website. I would not recommend you rent from this place, as its clear they are not honest in their advertising, and their onsite management is unhelpful. read more

Day-to-day employee(s) are friendly but not able to assist with any issues unfortunately. There's no maintenance person on property capable of even simple repairs. All concerns must be funneled up to District Manager Taylor Hill. Taylor does not follow-up in a timely manner. Always seems to have an excuse why he couldn't get back to you sooner. I'm usually told it will take several days to follow-up on even simple requests...pricing inquiries, repairs on storage unit door, etc. In my experience, more like a week or so. I rent a 9x16 unit. Rates were increased several times within the first 7 months of my initial renting date. Rate increased from $185/month to $284/month over the course of the first 7 months. I wouldn't rely on any advertised pricing lasting very long if you make the mistake of renting space here. The sliding garage door on my storage unit was damaged and off the tracks which made it unable to fully close and lock. After reporting the issue to the front desk staff I was told the issue was emailed to Taylor and someone would follow-up "in three days or so." Not much of a sense of urgency for a damaged door!? That's somewhat shocking as the only reason I pay your facility is for extra storage space & security. Well, I can't say there's very good security when my damaged storage door is accessible to anyone who may choose to enter the front gate. At this point, the only reason I continue to rent here is because it's close to my home and I need to access the unit on an weekly basis for work supplies. The property is tidy but overall I'd recommend selecting another storage facility/company. read more

Had ants and maggots in my things as well as mice/rat feces. This place is gross. The customer service is a joke. I had no food. Maggots were under my tubs on the ground and inside a flower vase I had. Very unaccommodating to the situation! Over priced for infestations in the building! Beyond disgusted! Do not go here! read more

Customer service...amazing. Property manager Shawn could not have been friendlier to work with. He's the best. The property is clean and well kept. I even saw the storage roll up doors being cleaned by Shawn. With Shawn, its clear this location goes above and beyond for their clients. read more

I've been renting units here for about 2 years. The access is easy. It's near the I-5 and all units are drive-up and clean. Shawn, the manager, is very friendly and helpful. I recommend checking the website for the best prices. Also, It's in an area of town where you feel safe going there at night. read more

UPDATE: Apparently the storage units from PUBLIC STORAGE on Sorrento Valley Rd get broken into almost EVERY WEEKED. ___________ This place keeps getting broken into. over the weekend the units get emptied out by thieves and the management refuses to do anything about it!!! it happened over thanksgiving weekend and again over easter weekend. from what i can tell it looks like 20-30 units got broken into the first time and 30-40 the second! read more

Anthony was efficient, thorough and a pleasure to work with.

Trevon was really nice and straightforward, would definitely recommend storing here, public storage is a company that makes you feel important! read more

I had such a great experience here. Went to other storage facilities and by far found the best pricing and customer service at this facility. I have 2 kids and moving has not been easy, I was glad to find that the management was able to go above and beyond to accommodate our storage needs. Thank you ! read more

What a diamond in the rough. I came in just for boxes but the guy working there was so friendly we struck up a conversation. I thought I would only need 10 boxes but walked out with so much more. We joked about how I would need more tape...and I did!! Check them out for all your storage needs. read more

I came in looking to get a few questions answered. Shopping for a storage unit is not always the easiest, but Rockie answered all my questions with professionalism and kindness. If you stop by, ask for Rockie, she'll definitely take care of you. read more

Went here today to store some furniture while I'm between houses. Shawn was there and was very helpful in finding the appropriate sized unit for our needs and was very clear about the costs/details. Would definitely recommend these guys! read more

I had a good experience. Danielle helped me find the correct space for the things I had. She was friendly and polite.

Rachel at Public Storage was extremely professional and helped me secure a storage unit needed for business in a quick and painless manner. I look forward to using Public Storage for all my business needs. read more

Sandra is super nice and helpful. And with all units being ground floor it's very easy to load or unload things into storage. I highly recommend this public storage! read more

Jorge was extremely helpful with setting me up for storage on short notice. The facility is clean and very secure. I would definitely recommend Public Storage on Sorrento Valley Road for storage. read more

Horrible! THEFT!! Second time we have been broken into and management don't care. They are fully aware of the issue and do nothing about it - apparently staff have even approached management to place cameras but nothing has been done. Multiple units have been broken into within each incident . Apparently per their own staff they stated they have had numerous break ins over the past couple of weeks but no notification sent to any of their clients and no measures taken to prevent the incidences. Public storage provides a service and has an obligation to keep property safe and secure...this is negligence. Stay away. read more

I've only stored here a short time, but I had to stop and write a review about an employee. I've had nothing but great experiences with Shawn - he is always friendly, helpful and is great conversation! Definitely would recommend storing here if you are looking in the area. read more

This public storage has some of the best customer service I have seen at a storage place. Myesha was very helpful and respectful to customers and waiting customers. I would definitely recommend this location. The place is clean and unit are clean and ready for rental. read more

Great facility with very professional staff. Easy access to storage and very secure.

I was looking for a storage place near UCSD for my furniture since I was moving off-campus for the coming school year and found this public storage location. Since I only needed it for a few weeks, I wanted to get the best deal possible and found Public Storage with their $1 for first month (and low fees) to be just what I was looking. I was helped by Sandra, who was patient and helpful about helping me move the process taking her time making sure I was all set in the storage unit and was such a sweetheart to talk to. If you're looking for affordable, clean storage (especially near UCSD), and amazing customer service definitely head to this location!!! read more