I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Do not call or trust these people! They were supposed to do a routine maintenance on our a/c unit…read more They claimed it would cost $79 on the phone, which sounds more than fair. But when they came, the technician claimed it would be another $180 to clean the unit and that we needed to clean the unit before he could finish the inspection, which is totally a scam as we have used another company who did all of it for one flat $99 fee but wasn't available since we are selling our home and wanted to get it done sooner than later. And then he tried to upsell again by saying our Freon was low. But we declined since we had to pay $80 just for him to visually inspect our unit without being able to complete the inspection. So now we have to do the entire thing again with another hvac servicer, one that is actually honest and not upsell a routine maintenance into an almost $300 charge! We even spoke with the owner/manager who said nothing could be done. So they won't even work with you, and you have to pay $80 just to get them to leave without really doing anything of any value. So save yourself the money and the headache and look elsewhere! In response to the business manager: I gave AI screen shots of our interactions and people can read their take on our situation. The fact that you deleted the part where I took a screen shot of you telling us to go ahead and allow the technician to do the work and that we would discuss price later is proof of your dishonesty (see photos). I never said it was for 3 furnaces. I said that we had 3 hvac units and one furnace was being repaired for a minor gas leak, which was fixed. And that we don't have a/c bc we need a functioning furnace. And who services furnaces in the summer? And the fact remains that we were told one price, and that you guys could not complete the maintenance per that quoted price. If that was the case, he should have left and not charge us anything. Instead we had to pay $80 for nothing essentially since the maintenance could not be completed. It also doesn't change the fact that you guys charge an egregious fee for cleaning, which is why we declined the service. He said he had to open up the unit and even maybe clean it with chemicals. This is absolutely unheard of. Our normal HVAC service providers are honest people and have been maintaining our units for many years and they have never told us we had to open up our unit to clean it (which is risky for routine maintenance). You guys have proven that you do not behave honestly, and instead, are a lower/reasonable cost on the phone and up charge for unnecessary work when on site when most people feel they are already stuck with you. Who in their right mind would agree to have someone do the work and then decide on the cost (as you admitted to below)? That is just another way to get us stuck with the work with no idea of what the total actual cost would be. No professional contractor operates like that, and no one should agree to work before knowing the cost. And we are not the only customers who felt scammed and over priced if you read other unhappy customers. I should have read the reviews more closely as you also service appliances which skews your reviews for smaller less complex jobs, making it harder to ascertain your credibility and affordability for just HVAC. But my review stands as is, and nothing is being misrepresented. Maybe this review will help you take another look at your business practices, and if you cannot complete the job you were sent for, you shouldn't charge for it. You should also do a better job getting clarification on the work. I assumed you knew it was for a/c annual maintenance. The fact that we had our furnace repaired shouldn't impact that and you guys should know better than that. Otherwise, how can you call yourself an hvac service provider if you don't even know that you need to service air conditioners in the summer and furnaces for the winter? So your excuse about the wrong work being performed is entirely on you as the service provider, not on me and not on my husband. And I never said I wanted 3 furnaces to be maintained so go back and listen to the call as that was never said. And my husband never agreed about the wrong work being scheduled, further reducing your credibility. They can quote whatever they like, but it doesn't excuse that they pressured us to do work before even telling us the price (see photo), they are over priced, incompetent if they think they need to open up an a/c unit to clean it (which is risky) plus no one maintains their furnaces in the summer. Given that we had to repair a gas leak in our furnace, I just wanted to see if it was working okay because the a/c won't work if the furnace won't work. So there are no inaccuracies in my review, but there are glaring issues with this company and how they operate. People can read all of this should they choose to and make up their own minds. IMHO this business is someone you want to avoid.

Really high quality service. Well trained professionals that do a great job assessing your issues…read morefor a fair price. Highly recommended!

Very responsive and great service. Saved the day for us by coming out Christmas Eve. Thank you…read moreNext Generation Heating and Cooling. Christmas is saved.

Yesterday was the hottest day of the summer and my A/C stopped working. I made a appointment with a…read moreCompany I have used for years and they wouldn't be able to come for a week. I went to Yelp, called JML, explained my A/C problem. They can within a few hours, fixed it and were reasonably priced.

Had JML come out today to fix my A/C. Tech came out within a few hours and resolved the problem. He…read moreexplained what the problem was and was able to remedy it quickly. Very happy with the tech and the overall experience. Would definitely recommend.

Fast, communicative, thorough, and honest, all for a great value. Angel arrived as scheduled,…read morediagnosed the exact problem, gave the timeline for repair, and everything was done as promised. Part was replaced and heat was back on in no time. Trust the Yelp certification, Cook's will be our go-to for our HVAC needs.

Right before our last heat wave our AC went out. The owner came out that light to take a look and…read morequote us. The next day the tram came out to install a new AC and we haven't had any issues since. Don and Brian were both very knowledgeable, friendly, professional, and quick. The quality of work is worth the money; great value.

Jason did high quality work at a very competitive price when he did maintenance on my heating unit…read moreand humidifier. Good honest work at a good price. What more could I ask for?

My water heater went out. The company that "diagnosed" the problem charged me $99 and said that…read morethis did not include the cost to replace it. The company then quoted me $2200 as the cost to replace it and reiterated that this did not include the $99 that they already charged me. So yes, had I gone with that company, it would have cost me $2300. Armed with this information, I posted pictures and exactly what the "diagnosis" said and asked for emailed quotes...to be clear I said EMAIL only. I then got no less than 10 phone calls saying "please give us a call so we can talk about your situation. Some called more than once. Lakeland Heating and Cooling (Jason) was nothing like that... $1270 flat rate to replace the water heater. Yes, thats how he replied in his email.. as I requested. He came in.. with the water heater... replaced it... and went on his way. Other companies, that followed directions, also came in higher than $2000. I am EXTREMELY satisfied with Jason and Lakeland! High Quality, Tremendous VALUE

Really enjoyed the service provided by Michael…read more Our Furnace is old, granted but he tried to find a solution that would fix it. Ultimately it required a replacement, as the parts are just old. I took in other quotes previously to see what the comparison is and I thought Michaels quotes for really good brand of Carrier was better than some other quotes that I received. He came the next day from when I asked about his service. In/out for the replacement it was a good experience. I thought he ran a good shop, was trustworthy. I previously had him service my AC unit as well. He said it was still fine for now and not to replace just yet. I'll definitely have Michael on speed dial for HVAc

Russel installed my new AC and Furnace last week and did a great job, very professional, tidy…read moreinstallation and worked really hard all day. The new system is great, just in time for this hot weather. I highly recommend them, in fact this is the second system they have installed for me.

Very clean and thorough work done well. And the technition was very knowledgeable and…read moreprofessional.

60 year old house had a shower that that stopped working, no water coming out at all.my thought was…read morea total recipe but Adam came out removed the cartridge.Had good water pressure, it was the in the wall 4 value stop tub.He was able to open up a wall in a adjoining closet and replace it with out damaging any tile. Very experienced and skilled plumber. Very satisfied and highly recommended. Thank you Green Care air

Our AC unit went out Tuesday night and we had a working unit Wednesday by noon. Quick, reliable,…read moreand diagnosed a cost effective fix to our unit rather than just tried to replace a working motor. I've had nothing but quality experiences with Assurance and highly recommend them.

UPDATE: To the owner: Please stop requesting that I contact…read moreyour office by phone to "work toward a resolution." A fair resolution was already bypassed when your company issued a $19,000 estimate to correct an airflow defect that should have been addressed during the initial installation. For the benefit of neighbors in the community researching system longevity, here is the verified chronological data regarding this equipment failure: 1 Installation History: This system was installed by Assurance approximately 6.5 years ago. It represents the second complete system purchased from this company since 2012, concluding over 20 years of continuous family account loyalty. 2 Premature Failure: The average operational lifespan of a properly configured residential condenser and coil is 15 to 20 years. This unit experienced a catastrophic mechanical failure at less than half of its expected service life. 3 Diagnostic Data: Independent diagnostic testing performed by ABT documented the system's total external static pressure (TESP) at 1.6 iwc. For context, standard residential HVAC equipment is designed to operate at or below 0.5 iwc. A reading of 1.6 indicates severe, chronic airflow restriction, which drastically accelerates component fatigue and compressor failure. 4 Root Cause: This elevated static pressure was caused by an undersized return air drop and uncorrected ductwork constraints at the point of installation. An Assurance technician on-site explicitly confirmed that this original return air configuration was never properly modified or expanded when the higher-capacity equipment was installed. 5 Operational Variables: Regarding the owner's public note about home modifications or maintenance: no structural changes have been made to the property, and filter replacement intervals have been strictly maintained. High static pressure of this magnitude is a fundamental mechanical engineering defect from Day 1, not a maintenance variable. 6 Market Comparison: Following the $19,000 quote from Assurance to replace the dead equipment and fix the ductwork, a competitive bid was secured through ABT. ABT successfully re-engineered the return air drop to correct the static pressure, completed the full installation, and included a 10-year parts and labor warranty with 24/7 service coverage. The total cost for this premium, fully warranted package was lower than Assurance's baseline option. This review, including the verified 1.6 iwc static pressure metric, will remain posted as a matter of consumer record so local homeowners can accurately evaluate installation quality and pricing metrics before investing in new equipment

There are so many Air Duct Cleaning Companies out there and many are very expensive. Duct HVAC…read moreProfessor in Prospect Heights has a BBB Rating of A. HVAC Professor is extremely reasonable with its pricing. They were extremely prompted for our appointment time scheduled. Angel and Juan did an Awesome job cleaning all our vents completely in an hour and one half. Angel and Juan were both very courteous and respectful working around our home. They were very efficient and worked well together. We are very happy with them working for HVAC Professor. We recommend them highly! Thank you so much for your hard work Angel and Juan!

called Duct professor to have them clean my Duct. I have…read morealot to say but Long story short that's what I found the 2nd day of the cleaning. Unbelievable. See pics I file a dispute with thumbtack and still waiting! Update as of today 1/20 I spoke to Alex the manager of duct professor and that he supposed to get me a refund for the scams that his techs did back then but, never happened. He is upset about my reviews and won't refund me any money because I left bad review. It doesn't work this way Alex. I want more people to be aware the way that you and your techs provide services. I was a part of your scam but not let that happens for other people. Even if you tried to offer me to give you a 2nd chance for cleaning but I am not TRUSTING you at all. You should do the job correctly at the 1st time. I was lucky that I found out after I replaced my furance. Also, the three kids that you sent me to do the job let them be more professional when they get into people property by wearing the shoes cover to have some respect for the people that lives in the house. Also, order them a good flash light instead of using their phone as flash light! what a scam? Please be present at the time of service don't be victim like me. Also, make sure to check the filter and the return duct base after few days of cleaning to see if any debris left over from cleaning I am not able to upload photos after the service was provided by duct professor crew. You can check Google review since i posted on.

Team is so responsive and dependable. They do excellent work and offer great prices. So lucky to…read morehave had a neighbor recommend them. I highly recommend them .

I HIGHLY recommend Modern Day for your HVAC services! Good people doing good work. They have always…read morebeen extremely honest and upfront with me. They have always taken the time to answer all of my questions and explain things in as much detail as I ask for. They are great with communication - responsive, set clear expectations, and meet those expectations or communicate quickly and clearly any changes.