If I could give ZERO F'in stars I would. Had I known how poorly rated this facility is I would have not rented a Uhaul from them. This happened over a year ago ....but this is so unbelievably stupid it's still worth complaining about. So renting the Uhaul, in the beginning, was NO BIG DEAL... I (along with a few other people) didn't have problems until the drop off the morning. I (along with other people) arrived right at the posted opening time of the facility .... NOT A SOUL was around. HA Except for the casual glance of what I can only imagine is the apartment of the employees above the facility. We were not helped until well after an hour and a half after opening AND WE WERE STILL F'IN CHARGED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I wish I had pursued the issue with uHaul. I will NEVER use them ever again! What a waste! read more

We were in a hurry, at the end of the last CSUSM school year, to find storage for a few things. David, there at Orbit U-Store, really worked hard to get us into a unit. When there was a snafu that prevented us getting into the arranged unit, he fixed things for us with an even larger unit for the same price. He even helped us move a few heavier things in and out, at the end of our storage needs. Great service! read more

It's 8:46 am and I've been waiting outside the gate since 8:00 waiting to pick up my reserved U-Haul truck... the posted office hours are 8:00-4:45 for today. Other renters are in line with us outside the gate have mentioned they've heard of this happening before. If your time is valuable to you, and you need a storage facility you can access during posted business hours, then AVOID THIS LOCATION. read more

My friend and I had a storage unit at this place for less than six months. We were moving our things down from the Bay Area and didn't get to scope out the place until our move-in date. The buildings weren't very appealing from the outside, and the inside of our unit was no better. Here were my initial concerns: - the garage doors face directly outside. The facility is comprised of one-story rows of garages, as opposed to multi-level storage buildings with cement floors and automated UV lighting, as I have grown accustomed to. - The interior of our unit was constructed of wood. There appeared to be little, if any, insulation. It was quite literally a small "garage", as one would find attached to a modest home. - "Old" is relative, but everything about the facility seemed old and outdated to me. We returned to check in on our belongings a few days ago, and were not all too surprised to find that the cardboard boxes situated on the floor, closest to the door, had mold on them. Other items were also a bit moist. Thus, we agreed to move our things to a different storage facility. Fast forward three days later, and we're loading up our moving truck... I thought I saw some rodent feces on some of my boxes. As i get to the back of our unit, I look behind the few remaining boxes to find a rodent's nest in the corner. I then looked over to the garage door and noticed a small hole at the ground level that was surely our rodent friend's access to the unit. Our new storage facility is heads above this place in every way...and it is MUCH cheaper. read more

This storage facility has a number of problems. #1. very dirty and run down #2. long weeds growing out of cracks in the asphault and front of units(doesn't take much to pull them does it) #3.way over priced plus a $20 admin fee!!!??? really $20 to type my info in the computer and use an old folder from the last tenant. They raise rent very often also #4. management is poor and lacking in all areas especially RESPECT! treat others as YOU would like to be treated. #5. impossible to contact by phone and office floor always looks dirty and dusty. #6. units look damaged , holes in drywall cracks in cement ext. no electricity! when it rains it comes in units and puddles under stored belongings. They do have a rodent problem, plenty of droppings on the floor and chewed boxes to prove it. #7. i could go on and on but I'm sure I've left enough info or my experiance. I would advise you to store your cared about belongings elsewhere. Just do a price check in the area and you will see for yourself how over priced they are for there run down unkept facility read more

I reserved this storage facility from Los Angeles with Ceasar. Cesar has been nothing but fantastic, helpful and so kind from rendering directions to moving help. I strongly recommend this storage facility, always clean and excellent security. San Marcos is lucky to have such a friendly & professional business~ read more

I don't use the storage facilities but I use their U-Haul rental several times a month. As a realtor and professional stager I have used them to rent trucks for several years now. Cesar is the best! Completely professional, kind, and courteous. He always has the trucks ready for us and makes the process smooth and easy! I have rented U-Haul trucks in many different places and they are by far my favorite. I find myself changing the day of a staging job simply because they didn't have a truck available. I highly recommend their U-Haul rental services! read more

I wish I could give this place zero stars but that's not possible. I've rented from u-haul on a pretty frequent basis over the past 4 years and this is the first time that I've been told to "figure it out" by one the employees. They have no sense of customer service and need to be under new management. I know there are a couple other u-haul franchises in the San Marcos area, I would recommend any of them over this location. Don't give them your money. read more

These women go way out of their way for excellent customer service, proficiency, and performance! I have two units and wouldn't go anywhere else! Thank you for cleanliness, professional and quality service. Prices are competitive to others in area. read more

I agree with the first review! The two large women that run that place are rude and have no customer service! Trying to call there is impossible, the only time I got someone on the phone was on a Sunday and it wasn't either of the managers. read more

On 9/23/14, I reserved a 20' foot truck from Uhaul for 10/12/14, chosing the Escondido location because I live in Escondido and that location opens at 7:30 am so I could get an early start. I had the movers lined up for 8 am 10/12/14. On 10/11/14 I received a voicemail from Dave at Uhaul stating that he has a 20' truck for me to pick up at noon. I call him back because I did not reserve the truck for noon. I said that I was planning to pick it up at 8 am. He said that Uhaul didn't open until 9 am. I asked which location he was at because, according to Uhaul's website, the Escondido location opened at 7:30 am. He was at the San Marcos location. I told him I scheduled the truck to be picked up at Uhaul in Escondido. He said that the Escondido location didn't have one. He said that he had a 20' truck for me at San Marcos when he DID NOT actually have a truck at San Marcos either!. He said that it was suppose to be dropped off by a customer and that he'd call me if it was later. WTF!! I said that I have to pay the movers $50 an hour to drive the distance to the San Marcos lcoation and back to my apartment, not to mention that they only give you 37 miles. So they are costing me $50 more (mover's drive time) PLUS more because I have to drive further so I would go over the 37 miles. I said couldn't Uhaul drive the truck to the Escondido location. He said no. I was livid. He said that he'd call "traffic." I thought it was a logistics dispatcher, but it was actually a sales rep and she said that Uhaul wouldn't drive it there. I called my movers and he found a truck with a different company and I canceled my reservation with Uhaul. I should have known better than to reserve a truck with them after the bad experience I had years ago. We reserved a truck and they didn't have it the day of the move. My husband and I were angry and we wanted a truck. After arguing with them, they rented us a larger truck at the same price. Moving is stressful enough without an unreliable truck rental company. I have used Budget before and Penski several times. Penski has great customer service. They are more professional and personable and have the truck you want at the location you specify. I definitely would NOT recommend Uhaul!! read more

I called ahead of time for a pickup and the lady that answered the phone told me the time that she closes for her half hour lunch and assured me that she would be open when I came. Not only did she lie about her lunch time, I was sitting outside of the store for over 45 mins waiting for her to reopen before I had to leave to go back to work. What kind of a business closes for lunch in this day and age? Very unprofessional read more

Writing for a dear lady friend. Told me yesterday she had an A+ experience with Caesar and Debbie and overall at the San Marcos Public Storage and highly recommends their facility! Last year, she and her mom made a reservation online and drove her things from LA to their storage in a Uhaul van, never even had seen the place but online. They had received a phone call from Debbie confirming everything, and it was 100% lined up. It took less than 15min from the time they arrived, signed all the paperwork to loading into their unit which was clean and waiting for them. Over the months that her things were there, she never had a single problem with the unit or facility. She says Debbie was usually around and would occasionally check in to see if everything was o.k. anyway. Also to note that my friend always felt safe visiting the facility by herself, never any sketchy characters in or outside of the lot. Overall, it is a professionally run place by polite people! If you go somewhere else locally for storage, you may be missing out! read more