Update after moving out of two units, after storing here for 6+ years! This was a huge upgrade in…read moreexperience, location, and value over another large (orange) storage chain I'd used in the past. Justin and his family were always great to work with, and very helpful at answering any questions via email. I was a little sad to be moving out actually - we finally have more of our own space to store things, which is the only reason we're doing so. If we ever had a need to store anything in the future, we would for sure return to Monument Court for as long as we're in the area!

A solid family owned or small business almost always outperforms a chain or mega-corporation…read morebranch. These folks helped us in a pinch and were so amazing and honest! I had even last minute booked an additional spot as I was panicking that the space I had initially booked was not big enough, but it ended up being fine, and he refunded the cost and didn't charge anything. I highly recommend them!!!

I've used this location a few times since it's been in business. It's safe, convenient and customer…read moreservice has always been excellent. Guillermo is very polite and helpful.

Shadelands Self Storage was a very well maintained facility while I rented a unit for 5 months or…read moreso. The manager, Guillermo was very accommodating and easy to work with. Next time I'm needing storage space, Shadelands will be my go to!

Michelle and Alma consistently deliver high standards of service for the storage rental. I've used…read moreother storage services before, but I know this place stands out for its quality. The units are clean and well-maintained, both inside and outside, and moving equipment is available at every building. I've also noticed that Michelle and Alma are always willing to help -- they answer the phone during operating hours (except when assisting customers on-site) and respond to emails promptly. I truly appreciate their outstanding service. I've been with Mount Diablo Storage for many years, and I love this place. Pam

Price is reasonable, and the people were pleasant. I like the access and would definitely recommend…read morethem.

The facility itself has been fine, but it recently sold to ESS and now they have raised rates very…read moreaggressively. 50% for our unit. Buyer beware.

Very clean property with great direction and very helpful I would recommend this property thank you…read moreTina!

I have been using this "OUTFIT" multiple storage units at the Concord facility for over (25) years…read moreand they are "extremely poor communicators" and very rude female personalities!!! They were charging me monthly on an old discontinued AMEX credit card which was never updated and allowed by AMEX, until I called and questioned the old card vs my new card! AMEX discontinued old card use and A-1 let payments accrue delinquently without written or phone call notices to me? A "FINAL NOTICE" (ONLY NOTICE) was mailed to me after (3) months stating all items in storage would be sold if not paid within a narrow time period? I CANNOT RECOMMEND THEM AT ALL!!!!!!!

I have been using this storage facility for a little over 2 years and im very upset at all the…read morerecent rent increases one of my units was increased by $100 in a year!!!! Every few months i receive an email they are raising the prices. This location was convenient as i live 3miles away but i will be ending my contract with A-1 storage and not be returning.

I have been with ABBA Storage for the last 12 years and the service & value have been great. I…read morefeel very secure keeping my stuff there. I really like the on-site management and attention to cleanliness and security of the premises.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

This review comes only after being unable to resolve the issue directly with the management/owner…read moreof the facility. I have brought up my issue, no lie, more than 10 times. (I will start by saying that the manager of the facility is nothing but nice and helpful. I think she has tried to resolve the issue on my behalf but her hands are tied by the owners.) The issue is that the lights in the storage facility are on a timer based on movement in the hallway. Which I get. If there is no movement, the lights will go out since it figures there is no one left on the floor (floor 3.) But the timer is set to a ludicrous 3-5 minutes before the lights extinguish. The movement sensors are placed very far apart and will go out after not sensing my movement down the hallway. There are no windows on this level and it gets near black in my unit. Every 3-5 minutes, I must then walk about 25 yards down the hallway to re-trip the timer and have the lights turn back on. On a normal visit, I have to walk up and down the hallway 5 or 6 times to simply have light. I have resorted to bringing a flashlight with me for light. I have requested that the issue be resolved to allow more time before the lights extinguish- like even 10-15 minutes. Or to install another sensor or two to sense movement. Each time I complain I am assured that an electrician will come out to fix the problem. Nothing is ever done and I am feeling like a nag. So, I feel like I must just accept that I will not get get any resolution regarding this manner. This review is a last resort after double digit complaints. So... just be aware that if you lease a storage unit on the third floor, and if you are not right underneath the one or two sensors in the hallways, you will be in the dark most of the time.

I've been renting here for years, and the access-hour issue has become unacceptable. The property…read moreadvertises access from 6 AM to 10 PM, yet for the past few months tenants have been told they need to leave when the office closes at 6 PM and that access is only during office hours. If access hours are being changed, that needs to be formally communicated and updated everywhere it's advertised -- not handled verbally by staff or by a piece of paper taped to the gate keypad. There have also been repeated issues with the on-site manager, Dana. I personally had a problem regarding my service animal when she instantly yelled at me that dogs were not allowed on the property and would not listen to anything I had to say. I ended up leaving and contacting the district manager, who clearly told me that service animals are allowed on the property as long as they are leashed and said he would speak with her. Dana had also put up "no animals in the building" signs, which mysteriously disappeared the day after I contacted the district manager. Lastly, I've had two rent increases within one year and am currently paying around $280 ($300 with late fees), despite requesting multiple times to move my payment due date to better match my pay schedule and being ignored. Meanwhile, the exact same size units online are listed between roughly $108-$170. I've been at this facility for over three years and have watched it steadily decline. At this point, management either needs to honor the 6 AM-10 PM access customers are paying for or clearly update the policy.

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.