Very bad used car buying experience. They were not helpful at all. Unwilling to negotiate when we knew we could buy a similar car for less. He kept stressing that retail price prevails. KBB showed the value at $3000 less. He refused to negotiate when we said we were unwilling to pay his retail price. We took our business elsewhere. We went literally across the street and found a different brand of the same car. It was 5 years newer, had 20000 less miles and had a lower retail price. The owner of that lot was more than willing to work with us and negotiate a price that was fair for both parties. He made the sale not the guy at Ultimate. I cannot recommend going to Ultimate if you are looking for a used car. read more

Made an appointment and scheduled it the evening before for the next day. We drive all the way here from the Peninsula just for the person I was supposed to meet to not be there at all. No call to let me know they were gonna be late or had to step out. Absolutely unacceptable and very shady. Don't bother with this place. Such a shame because they had the exact car I was looking for. read more

I purchased my 2012 Mustang GT here. It was the best car buying experience I've ever had. I didn't feel pressure to purchase, I feel like I got a good price for my trade-in and the car I bought was well taken care of by the dealership. They installed brand new brakes and it had new tires. I received my plates and registration in a timely manner. I would definitely recommend this dealership to friends and family members. I'll look here first for my next car purchase. read more

Ultimate Auto Sales - My 2012 Mustang GT. Thanks Ultimate Auto Sales! - Car Dealers Near Me - Hayward, California

A lot few things add up to this 1 star. 1st off dealers records didnt show the 2 accidents the car was in and that it was a fleet vehicle, found this out myself online thru another car app. Dealer insists on going with bank of stockton.. another no no! Third forgot a few things that were needed at signing. Made him come to us for additional signature because of our busy schedule, after he called numerous times and asked for us to drive to him. And sadly 4th, My son purchased his dream car less than 3 weeks ago...14 days later he breaks down on the freeway. Fluids pouring out. The vehicle has been at a shop for over a week now. Added ins. Is a pain as well, but at least will cover damage. read more

Ultimate Auto Sales - Regrettable purchase! - Car Dealers Near Me - Hayward, California

So thrilled with the service and ease of buying! I was in the market for a cargo van and was searching the area. There was only one van on the lot and thought I should stop to check it out. Low and behold it was the most well maintained, modern van I had looked at that day. What really made me go for it was its condition and price! Exactly what I was aiming for but wasn't sure I'd find. Weeks later it continues to run great but does need some very basic love (oil, maybe tires). The process was quick, and I got an AWESOME loan that the owner connected me to. So grateful I found this dealership! #vanlife read more

I found my dream car here and bought it 1 month ago .... The next day the check engine light comes on so I took it back. This went on literally for 5 months swit no solutions. In fat once they were nice enough to give me a loaner But the problem is when I got my car back there was dog hair & slobber and my car STILL wasn't fixed.... I could have fought them seriously At this point I started taking my car to FIat (yeah I'm the Fiat girl guys) I have been to Fiat berkeley 3 times and they can't even fix the car (review coming for them also). The biggest problem I have are the lies somebody's reading this thinking wow you're mad a car salesman lied to you, yeah I am actually. I was going to buy the car regardless I told them this and I also said I want the truth .... THis car STILL doesn't run right ... I worked with Bijan & Don ... both liars read more

My husband and I were in desperate need of a new commuter but we knew our credit wasn't the best so we were leary of going to a 'big dealership' because we knew we were going to get turned down for a loan. I found a car that I really loved online and it was at Ultimate Autos. I decided to apply online for a loan and try my luck. I started talking to Alex there and he said he would try to get me the best deal possible, even with not so great credit and I started to have a little hope that I'd get a car that i not only loved, but was a great price. I worked with Alex on the deal and with my husband ad a co-buyer, we were able to get the car, but the bank had shot up our interest rate so high! Right away, Alex went to bat for us. Alex acutally got the bank to significantly DROP our interest rate, even with our not so good credit! It was amazing how he just wasn't interested in the sale, but really wanted to get us the best deal possible. How many car dealerships actually do that?! I don't know how many, but I know that Ultimate Autos went above and beyond and really took care of us. Everyone at Ultimate is kind and hard working and they work for YOU. I told Alex without hesitation that when we needed another car, we'd be back to Ultimate Autos to purchase one. If you are looking for a used vehicle, this is definetly the place to go! THANK YOU ULTIMATE AUTOS AND THANKS ALEX! read more

I was concerned after reading some of the negative reviews about Ultimate Auto Sales, but due to my interest in one of their listed BMWs decided to contact them. I called and talked with Alex. He was very helpful, professional, and courteous. After about 6 months of looking for a car, I ended up getting a great deal on a BMW, with low Millage, and in excellent condition from Alex. I usually don't write that many reviews, but believe that this company has received some unfair negative reviews, so felt that it was important to share my experience. I highly recommend Ultimate Auto and I will definitely buy from them again. read more

What can I say that hasn't been said already??? After searching for weeks for the right car for our family I came across a Craigslist add for a 2003 Nissan Maxima that looked BRAND NEW. The car had great mileage for it's year, was a reasonable price and was in PRESTINE condition. I called Ultimate Auto on a Monday and Rosanna said that while they are usually open until 7pm, they had to close up at 6:30 because Alex had an appointment that he needed to keep. I pleaded with her to ask him to stay until I could get there (at 6:30) and I told her I was VERY interested in the car. Alex canceled his appointment for me and said he would be on the lot until we arrived. When I got to Ultimate Auto the car was ready with the keys waiting for a test drive. Before getting in the car Alex went over all the details of the vehicle with us and was able to answer all of our questions on the spot. The car looked just as good as it did in the pictures and it drove like it looked. CLEAN. Alex gave us a great deal. He gave us the car we wanted, at the price we wanted, and made this purchase a very pleasurable experience. You can tell by talking with Alex that he truly loves what he does for a living, and he's not just in it "for the money". I truly feel that Alex and Ultimate Auto went above and beyond as far as pre-owned car lots are concerned. They did exactly what they had to do to make me a happy customer. Very professional, not pushy at all and GREAT customer service. I have been to TONS of used car lots, and this one is the ONLY one that I have left feeling good about. Alex even called the next day to make sure we were satisfied with our purchase! If you are in the bay area (which I am not) go to Ultimate Auto before stepping foot on another lot. It will save you time, money and a lot of frustration! read more

UPDATE: Alex just called me and threatened to sue me if I did not take this review down. Think twice about if this is the type of person you would like to do business with. Alex was very rude and made you feel uncomfortable for trying to get a good deal. He quote asked me "if working in finance makes me feel F'd up" and then brushed off my family members by saying they couldnt "afford it". RUDE RUDE RUDE. Look at the other reviews and DONT TRUST THEIR CARS. read more

Found these guys on craigslist they had the F-150 work truck I was looking for The price Was very reasonable and the condition was excellent! The best part Was definitely the service Alex Was Very polite and patient, and I can probably say I had one of the best conversations I've had in a while. I didn't feel pressured or intimidated which is one of the fears when stopping at a used car dealer we've all heard the stories. He was able to Finance me with a reasonable terms Definitely recommend this place to a anybody In the market for a Used Car. read more

I'm going to get right to the point: If you are looking for a pre-owned car that's like new and you want a car-buying experience that is easy, friendly, courteous, pressure-free, and fun, go to Ultimate Auto Sales in Hayward. The cars are top quality! I purchased my first car from Alex a few weeks ago and the entire process was more than I could have ever asked for. I was looking for a Scion TC, went to a number of different dealers in the Bay Area, then I found his business online, called him, made an appointment, and went to the dealership. I am so incredibly glad I did. Here are a few reasons why Ultimate Auto Sales is the best: 1. Alex did not pressure me, in any way, to purchase one of his vehicles. 2. Alex unequivocally loves what he does. You can see how much fun he has with cars. He's all about the details and the quality! 3. Alex will not sell you a car that he would not purchase himself. For real!! 4. The car is FANTASTIC! We discussed my options/interests at length. He had the perfect car for me! 5. Alex goes above and beyond to please his customers. He is a gentleman, a professional, and just a really great guy. The customer service at this place is perfect. If you're looking at pre-owned cars, go to this place. Immediately. read more

Thank you Alex for helping me find the perfect car for me! I know it wasn't easy but we found exactly what I wanted a 2014 Honda CRV! Ultimate Auto Sales put up with my pickiness, and never rushed me to purchase something I truly didn't want. I highly recommend stopping and checking out Ultimate's inventory. Even if you don't see something you like, they are willing to find it for you! 5STARS without a doubt! AWESOME SERVICE! AWESOME SELECTION! AWESOME PRICES! read more

I purchased a 2001 Subaru Outback Limited from Rosana at the end of last summer. I love the car and remember how cooperative and helpful everyone was in the process of buying the vehicle that I knew I had to come back and give a review. I haven't had any problems with the car and I have driven it over 10,000 miles since I bought it. This was my first true car buying experience and Rosana explained everything to me very patiently and very clear. It was a positive experience and I was very pleased, especially after shopping for the right car for over a week and finally finding a dealership that was willing to work with me. If you are looking to buy for this dealership i highly recommend it. read more

I recently bought a Lexus RX300 from Alex. At first I had some mechanical issues with the car. Once I talked to Alex & told him about the situation he promised me he wouldnt turn his back on me. Most car dealers would just say "sorry about your bad luck" but Alex kept that promise and helped fix the issues I was experiencing. Now-a-days its hard to find ANYONE to stand by their word, but Alex at Ultimate Auto is a stand up guy and I would recommend UAS to anyone looking for a good used vehicle. read more

The worst people to ever buy a car from. Ultimate assholes is what they should call themselves. They didn't wanna help us in the start to buy the car. And when we did and negotiated they're employee said " we hate dealing with your kind" if race is the issue your in the wrong business. But moral of the story a couple months after Buying the car. They cars coil pack went out and I didn't bug them about it, but I had a spare tire from when they sold the car. And when I used that spare tire it went flat too and when I called to ask them if they could just help me out with my tire issue they hung up on me saying it's not their issue read more

Long story short, I found this place on yelp since it was time I got a new car and gave this place a shot. The owners are really nice and they took a no pressure approach on me. Even so much that they said I could take my time since I am new in the area and they said I could come back in a few days and hold this Ultima I was eyeing. Definitely coming back to own it and eye it some more at home, just until I get settled into my new place! :) read more

Purchased my 2007 Mini Cooper from here. The transaction to get it was a bit complicated, but that was mostly due to my fault anyhow. Otherwise, Ahmad was so helpful through the process. Very nice, friendly atmosphere here! Overall I'm very happy with this dealership. read more

Outstanding customer service and professionalism, knowledgeable and forthright; a class act independent dealership. Alex was a no-nonsense salesman who was personable and welcoming and made the whole transaction a surprisingly pleasurable experience. I absolutely recommend Ultimate Auto to anyone who is in the market for a quality car at a competitive price. Not to mention, if you happen to be in the process of rebuilding your credit, Ultimate Auto will go the extra mile to get you a fair rate if you choose to finance. Thank you, Alex, and your enchanting co-hostess, for having us on your show! THE PRICE WAS RIGHT!!! Sincerely, Bryan T. read more

Alex & Ahmad are amazing!! I was VERY pleased with the 2005 Dodge Magnum that was purchased. The car is extremely clean, runs great & were happy! Alex is down to earth & VERY hard working! The most important thing to me was that Alex kept his word. I will DEFINITELY be back to buy my daughters car from them & I would HIGHLY recommend this dealership to friends & others. read more

I bought many cars from ultimate auto sales for over 10 years and i have been pleased with their service and honesty. I had referred him many of my friends and family and they all had been pleases as well. The dealership always had clean and reliable cars with great financing to help my friends. God bliss them for their hard work. read more

paid them to sell my truck, they said they had it sold, lies!!!!!!, then i sold it privately, they told me i would receive most of my money back since they didnt do anything besides string me along, still waiting for this money , been 3 months now still stringing me along, wont reply to emails anymore. this is a total scam,scam,scamscam, will report this to evryone and report it everywhere scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

My mom and I were looking for a car for me to have for college. we only had $600 cash with us, which isn't much. We weren't sure what we were doing but hoped everything would go well! Ultimate was the second car dealership we went to and Alex had the biggest smile on his face and had the best customer service, he worked with us even though my mom didn't have the best credit! Throughout the whole process my mom gave everything she had to make sure I got a car. I found a Honda accord that was a 4 door but It was too much, so Alex said to go with the 2 door, and I just fell in love! Alex worked with us and showed he really cared. Alex could of sold the car because someone actually wanted it a few hours later but he stuck with his word and saved it for us. I couldnt believe how much he worked with us and you can tell he loves his job because he tries to help his customers and beyond. We ended up getting the car and my mom just balled out in tears because she actually did it and it was for me. I couldn't tell you how mch this car means to me and how Alex helped and worked with us to get that car! Thank you Alex I know it took a while for me to write this but you did so much for me and my mom we are so thankful! I'm in love with my car!!!!!! Lol : ) read more

I would give 10 stars if I could. Bought a used Volvo xc70. Lovely condition, had a little minor trouble on the way home. Ultimate Auto took care of the problem and made everything right. Fantastic staff, excellant service and communication. I can't say enough about Ultimate Autos and will send anyone to them whose looking for a used car. It's rare to find a business that stands behind their products and service these days. Great job! read more