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    Trax Auto Wholesale

    3.7 (154 reviews)
    Closed • 9:30 am - 6:00 pm

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    BEWARE: I bought a car from manny 6 months ago and after one month of owning the car it gave me issues with a coolant leak almost got over heated while driving the car. Bad customer service and would not recommend this dealership. After 3 months the brakes are bad he sold me a bad car. I work from home and I rarely drive the car. I will be talking to my lawyer, it's so unfair to me. I worked so hard to come up with the 10k cash of down payment. I also made a complaint to the DMV. FYI he has many more complaints.

    Lisa A.

    Saw a vehicle I was interested in on car fax so I made an appt to check it out. Manny had the car ready for me to text drive when I arrived. I saw others I like better and decided on a 2016 BMW. Drove great, clean car fax and great price. I still wanted to have my mechanic check it out. Manny said no problem please do. Car came back clean no issues. The purchase process was easy and Manny was great. Purchased an extended warranty (better than the one my credit union offered). I was pre approved thru my credit union & Manny sent all the paperwork over while I was there. All I had to do was sign on the dotted line. I highly recommend this place if you are looking to purchase a car.

    Even Spike, the dog, approves!
    christine w.

    I had a great experience here with Carlos and Manny. They were helpful and knowledgeable and cared that I was satisfied throughout the whole process. I appreciated how generous they were with their time. Carlos encouraged me to test several different vehicles before making a decision which was helpful. I purchased a 2016 KIA Soul+ and now, 2 months and 2 road trips later, I'm still loving it. Great purchase from great guys! I recommend stopping here first in your car shopping journey.

    L G.

    Drove almost 2 hours here, they had the Mini Cooper Clubman I had been looking for. Cut to the chase, these guys are fantastic, comfortable to work with, no pressure, no BS, straight forward across the board. Some used car dealers just feel icky and shady, not Trax. I would highly recommend them to anyone looking for a new car. Made for a great car buying experience Also walked out with a warranty that I am very pleased with. Thank you Gentleman. You were great to work with, Liam

    I bought my first car with my salary a 2016 mini cooper from Trax today!!! great and patience to explain everything!!!

    My Van!
    Emily K.

    Drove a few hours because I finally found the van for me... from start to finish everyone here was a real pleasure to deal with. I truly believe we got a killer deal and my husband both agree we will totally come here for our next vehicle! Just an added update that we have already put 8,000 miles on this van and the only money we've had to put into it was an oil change. No lemons at this place!

    Text screen shot! This place is a joke!
    Rafa O.

    Response to "Manny" - YOU NEVER CALLED!! That's BS! The text message screenshots are clear. I signed a contract and then your clown employee, CARLOS, which is an unprofessional worthless a-hole, ghosted me and sold it to someone else for more when I tried to pay. Quit trying to lie and claim "fairness" to other buyers when I had a contract!! Your dealership is an unethical joke and so are you. No wonder your dealership reputation is in the toilet. Hopefully people stay away from your awful trash of a dealership!

    George Z.

    I am very happy with my new car purchase my 2015 Audi A3 very nice car I've been very happy so far with the car I've meet the whole staff that worked there big thanks to Manny,Carlos, George, there were very nice friendly people who made the whole process easy A big thanks to everyone that worked there I highly recommended buying a car from them I'll sure will again -George

    I give these guys five-stars. I probably purchased 11-12 cars during my driving tenure, and by far this was one of the best buying experiences I've had. While I'm pretty down to earth kind of guy, I am certain I'm not one of the easiest customers to deal with. I used special financing with an out of state bank and Manny and Carlos did everything in their power to work with my bank and went to bat for me several times with the bank. Going back and forth trying to make the numbers work (car buying, financing lingo) I found this process tedious and frustrating... Manny and Carlos always kept a positive attitude and a smile. When I finally pulled away in my new car, it was all worth it. I have every confidence in recommending any one to purchase a car from Trax and I am certain when it comes time to purchase my next car, I will start the shopping process with Trax Auto Wholesale

    I just got a free car wash and oil change thanks a lot to manny and Carlos
    Andy Z.

    Finally getting one of my dream cars! Awesome Infiniti!Carlos was super helpful he sold a car to my brother last month. We've told everybody's know about Trax Auto! everybody here is real nice, it took Carlos a lot of work to get an approval for us but he was really patient and got us a good deal

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    2 years ago

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    3 years ago

    This is the second car I've gotten from Trax Auto. And if any problems arise, Manny is willing to help fix it

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    6 years ago

    I got my sticker in the mail. Huzzah. Didn't have any communication that it was coming. But I got the sticker soooo, huzzah!

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    7 years ago

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    10 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    Page 1 of 4

    Ask the Community - Trax Auto Wholesale

    Review Highlights - Trax Auto Wholesale

    “Carlos encouraged me to test several different vehicles before making a decision which was helpful.”

    Mentioned in 53 reviews

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    BuySide Auto - 2018 Audi S4

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    The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

    BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

    Auto Experts

    Auto Experts

    (93 reviews)

    So about a month back, I receive a message from a woman whose name I believe was Katrina. She was…read moreapologizing profusely for the lack of service that I had received, and promised to make it right should I still be interested in the vehicle. She also stated that if she did not hear back from me that she would delete all of the information that I had left on their website. I replied to her stating that I had looked at so many vehicles over the past few weeks that I would like her to send me the vehicle details one more time so I could make sure it was in the lines of what I was looking for. It is now over a month since her initial message and I have still not received a reply from her? It seems very strange to me that this company has no follow through, especially for customers really trying to purchase from them! Make of it what you will.

    Great overall experience. Dealt with Mike. Honest guy. Wish I could've bought my wife's vehicle…read morefrom here as well, but he didn't have the stock at the time. I would encourage anyone to visit his spot and would feel comfortable referring non-car folks his way. Personally, I'm a car enthusiast and know the vehicles I'm interested in buying - from market value to any typical mechanical or electrical issues per model. I research each model thoroughly from TSBs to customer feedback on forums. The vehicle I was searching for was priced very fairly at Auto Experts - low miles, great condition etc. After seeing the car, it had some typical superficial issues (10 minute fixes) that are common for this particular model (Mercedes C300). The price was several thousand below market value, so it was certainly fair. (Try and get a button swapped out at the dealer $1000 or you can just clean the contact $0). Mercedes drivetrains (except for some of the m272/273s) are pretty rock solid, so you just have to deal with little electrical issues for the aging models. We had a great chat about cars and things and not once during our time was I rushed or pressured to buy. Super low key. In fact, he encouraged me to think over the decision and offered to trade cars for the weekend. Mike said to look it over for the weekend, show my wife (key point), take it to a shop - do what I had to do. Unreal. I wound up buying the car. It's been a few months and absolutely no issues. Ironically, as much of the vehicle as I inspected, I hadn't looked at the rear tires. Front tires were practically brand new and I must've only checked there. When I stopped by to take care of some more paperwork about a month later, I brought it up to Mike. He gave me a loaner for the day and had 2 new tires installed in the rear. Best car buying experience I've had at a car dealership - private or corporate. Definitely give them a shot if they have a model you're interested in. (Personal note on buying a used car: I think generally used car dealers get a bad rep from uneducated consumers. Case in point, I bought my wife's vehicle from another un-named private dealer which had one of the worst customer experiences - the cliche pushy high pressure types. After we bought the vehicle, the radio stopped working - a typical fuse issue for that model Mercedes. (The fix is literally to unplug and replug the fuse in.) Then, the CEL light came on a month later - related to a vacuum hose fitting that was known to crack - leaking air. Cut the cracked end and plug it back in. Both cases were not a reflection of the dealer, but it would be easy to blame them, as much as I would've liked to...)

    Trax Auto Wholesale - usedcardealers - Updated September 2026

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