Went to pearl city one and they take so long I ended up leaving.. cause they had 3 associates and 2…read morehelping customers and the other one is staring at me at the computer n then headed up to mililani and same thing! All im here for remote

Spectrum is an absolutely horrible company. Their prices kept increasing every few months. If you…read morecall threatening to cancel they try to give you deals to stay. Why not just provide better service at a reasonable price to keep customers happy instead of trying to be sneaky and cheat your customers while making it as inconvenient and time consuming as possible to leave. I'm so glad I switched to Hawaiian telcom. Much cheaper price for a superior product with fiber optic. After the recent storm apparently the spectrum service has still not been restored in almost a week. Hawaiian telcom did not have any issues and has been back on ever since the power came back. Also when returning the spectrum modem there's only like two employees actually working while the other 3-4 present are just standing around twirling their thumbs. All snakey business practices to try to make it inconvenient to leave. Imagine if they put energy into providing great service and making customers happy.

We have been a Tri-Net customer for several years. Every tech support call has been handled with…read moreprofessionalism and urgency. Today was no exception. We were dead in the water. Dave diagnosed the problem within minutes over the phone. He then met me at the curb with a replacement for our in-op equipment and followed through by providing phone support as we performed the simple installation. Bravo Tri-Net!

Aryn is money. He solved my connection problems and is right there when I need him when s#@$ hits…read morethe fan. He also helped me with phones in my new store. Yea. You might get a slightly cheaper deal somewhere else, but when the going gets tough, these guys are there for you. That counts more than price when it comes to my business. Solid.

On June 5th 2026 i decided to go TmObile mililani to see what options are out there for a new…read morephone,i went in not expecting anything.I walked in and was greeted by staff members and got checked in,while waiting I was browsing seeing what's good.My turn came and I was helped by jazz,not only did jazz listen to my story but she went above and beyond to find and help me get a awesome deal,I'm forever thankful her awesome,outstanding customer service.The rest of the staff was polite,friendly and all smiles.awesome job team TmObile mililani

My girlfriend was having issues with her phone so we went to her carrier, the T-Mobile in the…read moreMililani Shopping Center. She aways had good service here so she likes T-Mobile. She was assisted by Josh the first day and Logan the next day. The were very professional, knowledgeable and super friendly. My girlfriend opted for the special that provided the newest Galaxy phone but it comes with an additional phone number on the same phone. Unfortunately she is having issues and is frustrated but that is another story.

Papa's got a brand new phone! My experiences with Spectrum Pearl City Store have been consistently…read morepositive. It is a usually crowded, so make an appointment! I had one so I was able see a representative right away. I wanted to get a 17 Pro Max. Clyde Jacinto helped me get everything set up and even offered to transfer everything from my 11 Pro Max over to the new phone and wipe everything off the old one. He got the transfer going, I went for a 30 minute walk, and when I got back everything was done. Smooth. Clyde then proceeded to show me all the neat things I could do with the 17 Pro Max. Great fun! Before I knew it, I was walking out of the store with my new phone. Couple things - Make an appointment! And if you're getting a new phone, know your Apple Account password! Again, many thanks to Clyde Jacinto for all the help!

I cancelled my service and was told just turn in my equipment. I did and now I still owe money for…read moreservice not render. I spoke to Chris to close the account and when I turned in my equipment to Al. I asked for a receipt so I have proof of returned equipment. Al prints one without my name and wanted me to sign. I wouldn't sign unless I see my name on the receipt. Then Al commanded for my Id ... didn't ask politely. I did point out that he could ask politely. He did print another receipt with my name and account.

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

Shout out to Jay for all his help today. Helped me manage and see all the bonus features my plan…read morecurrently had. Took away any fears I had about my upcoming international trip. Mahalo nui!

Ken was amazing!! Took time to assist and help me. Very knowledgeable and super patient!! I really…read moreloved Verizon, been a customer for over 40 years!! Thanks Ken for your outstanding service and for being so awesome

These guys are bad. We asked them to come and do a survey of our television system and they said…read morethey have to charge us for this. We paid them, called many times and left messages and still have not received a call back. All we are trying to do is up grade our satellite system. Direct TV should cancel there agreement with them and find someone who cares about there customers. If I were you I would try everything in your power to find someone else if you have any issues with Direct TV. Seriously it's been over a month with bad service and no support. Hey actually , just tried to cancel my service with Direct TV. Turns out there is another Direct TV dealer in Hawaii! Don't believe The Satelite Guys, they are NOT exclusive. Other Dealers, according to Direct TV: DMSMC - 808-541-7690 Pacific Satelite Systems - 808-347-9136 Microcom- 907-284-0076 Haven't tried these numbers but will in the morning. Can't be worst than the no call backs from the Satelite Guys.......

Took down my old satellite dish off of my 2 story roof in less than 90 minutes. Thank you!read more