I rent my townhouse through Locations Property Management, Inc., and was recently informed that the…read moreAC unit in the master bedroom had stopped working. Locations contacted Cool Living LLC for repairs. Cool Living came by and, after just 10 minutes, said the unit needed to be completely replaced. I was charged $235.60 for that brief visit, and then given a replacement estimate of $2,303.66. That seemed extremely high, so I did some research and contacted other companies myself. One reputable company quoted me $1,100 for the same scope of work--using a comparable LG 12,000 BTU (LW1222IVSM) unit. That's a huge price difference, and it raises serious questions about Cool Living's pricing practices. Always get a second opinion before agreeing to any work with them.

Researched Cool Living LLC by using AI which culled my search based on various factors, ratings,…read morecustomer service, reliability and knowledgeable. Cool Living LLC hit on all! They are professional, reliable and when the tech showed up he explained everything in detail and discovered not only the issue with our unit, he also assisted my spouse and confirmed that our parts were warranted! Jacob the tech who came to install our parts was on time, courteous and knew his craft! Mahalo nui Cool Living LLC, look forward in continued business with your company!

Excellent response and helpful tips. I recommend this company. Impeccable, follow-through, and…read morewonderful advice.

Makoa was quick to respond during this storm for a roof leak. Kind, honest and thorough service. He…read moreeven offered a discount for future services as a repeat customer. Provided a 5 year warranty on his work.

AC stop getting cold, Reggie was able to come right away, he was very professional and was able to…read moredetermine the problem. After waiting for the part to come about a week, he was able to quickly complete the repair in a timely fashion. If I have more AC problems I would give him a call without hesitation. Highly recommend and will continue to use him for AC maintenance.

We had our AC serviced today 04/22/2025 for 6 Carrier ductless units and 2 compressors by Reggie…read moreand his helper (sorry didn't catch his name). My husband scheduled the appointment about a week and a half out and confirmed the night before via text. The day if our appointment Reggie arrived on time and quickly started cleaning our units. He was really efficient and it took him less than 2 hours to complete everything. He was really respectful and had a tarp laid out under the AC as he worked on each unit. Prior to this service call, we haven't had our AC cleaned in 5 years (lol). It's getting closer to summer and our AC felt like it wasn't blowing cold air like it used to. Now all units are l working great and are super clean!! My husband is really picky with contractors coming to the house but he really appreciated Reggie's hard work and honesty. Highly recommend, thank you!!

Tried them out last year - this is my second time having Keith take care of my honey do list and he…read moreis AWESOME! On time, knowledgeable, very friendly, great pricing and excellent work! Am already planning my 3rd project that Keith will be doing for me.

Worst customer service i have ever had in this Company, asked if I could speak to the owner or…read moregeneral manager and they continued to make excuses and tried to dismiss my moms concerns. I also wanted to say that technicians lie about their arrival time and they never called to notify us that they would.be running 2 hours late.

Not to take away from the hard-working employees at Aloha Alarm, but the account manager "C" really…read moresucks!!...I've been trying to stop my alarm service since December, since we're moving. No response, left multiple messages with customer service, spoke to a rep 2 days ago in the service dept, always the same answer, "C" is not in today, but when she comes in she'll call you back, and we'll also let another manager "J" know as well. Meaningless dribble...no calls after leaving multiple messages from anyone. Something tells me something is "going on" (management issues, financial issues, etc.) at that company, and not in a good way. When they don't respond to customers and in effect leave decision making to one person, who chooses to either not show up to work or is too "busy" to even return calls to customers, something is definitely wrong. Maybe they need to replace her or the entire management. Customers are not being serviced properly. Next step for me is to reach out to the State DCCA to file a complaint. If you feel you're not being treated fairly I suggest you do the same. Some action has to be taken to wake these people up or else it will remain the same. Me, I'm outta here with these guys, we had service for years but seems current management is sub-par and not taking care of customers. Watch for more reviews, if the negative trend continues, it's telling you something is really going on. Good Luck in the New Year!

When your garage door breaks and you live in a home without a driveway, your only option to park is…read moreon the street...which in my neighborhood can by very challenging. When I called the big-name company who helped me out the first time I had trouble with my door when I first moved in, they came within hours to help, so I tried them first. They couldn't get to me for 2 weeks, so I turned to Yelp and found Don & Denise at Central Garage Service had great ratings, including a rave review from someone I actually know, so I gave them a call. I'm so glad I did because Denise said that Don could be here the same day! I really appreciated that since I already had the day off, I wouldn't have to take leave another day. I get that service times need to be flexible based on the needs of each customer, andDenise was super responsive and kept me posted on Don's arrival time. He showed up, quickly assessed the problem (it was what we expected), had everything he needed to do the job, and took care of business. He was very honest and informative about the condition of my garage door motor, springs, cable, remote, etc. and didn't pressure us or try to upsell. He did however, confirm that our decision to replace the springs was smart by showing us when he removed them that they were very ready to break. Whew, glad we dodged that bullet. Something very important that we learned from Don is that garage doors need regular servicing (I lived in a house with a carport for all of my adult life, how would I have known that?!). It's nice to know that I can schedule Central Garage Door Service to come check out my new, super quiet and very fancy garage door on a regular basis so we can keep it in great shape. I was so pleased with Don's work that I introduced him to a neighbor who was walking by & he took down the contact info for when he needs service. The great service from Don & Denise makes me happy that I used Yelp to find them, and thrilled to support a local small business. Thanks to you both!

Don was great. I appreciated getting an explanation of the changes needed. They were punctual,…read moreprofessional and the service was quick.

Stepped outside to get better cell reception, wind blew door shut. Doh! locked out. Found 'em on…read moreYelp, called 'em at 12:43 PM, they said they could get here in 20-30 minutes and let me in for $65. Sweet on the time, wince on the price. But whatevaz, gotta get in! So I waited...and waited...and waited. And then the locksmith called at 1:23 to say he was on Kapiolani, wanted to double-check address, get directions. Then I called at 1:51 to say I needed to walk over and pick up my son from school at 2:15 -- he said he was coming but didn't want to get a speeding ticket. I lol'd -- speeding ticket? Driving in Honolulu? Is that even possible? Then I got a call at 2:01 saying he was at University & King. It took 40 minutes to get from Kapiolani to University & King? I know Honolulu traffic is bad, but...that bad? I had to zoom over to meet my son, locksmith called on arrival wondering where I was (did I not say I had to pick up my son?), we raced home, my son panting and panicking and crying, locksmith was chilling in my patio chair, opened door in less than 30 seconds. He was like, "no worries, family comes first." So that was cool. But arriving 90 minutes after call, when they said it would be 20-30? Not so much. Phone lady said credit card would be OK, but locksmith wanted cash. Don't disappoint the man who lets you in your own house.

Locked ourselves out at 11:00PM -- let me tell you this is sooo not the business when you've been…read moreup since 5:30AM! Thankfully a guy answers despite how late it is and says he can be here in 20 minutes. Sweet!! We are saved! He gets here with time to spare and opens the door in literally 30 seconds. I don't mind at all the flat rate charge of $100, well worth it for me!! Im so happy my "ordeal" was short lived and now I can finally Go to bed! To the man who saved the day: We really appreciate you getting up so late at night to help us out and getting here so quick!! Excellent service I would highly recommend them!!

I was in the market for some awesome Home Security Cameras and seeing the 5 Star Yelp reviews made…read moreme inquire! After shopping around; doing my research, comparing 2 other companies products, and service maintenance fees, I'm happy to say that I have chosen a great deal! The first company quoted me for 4, 4.0 Megapixel Bullet Cameras which costed more and come to find out, they weren't in business very long; don't have as much man-power for maintenance and not as reliable. The second company didn't impress me; they didn't even use Bullet cameras - only Dome; but I was told that Dome cameras are better for indoor because of dust/cleaning, so I'd rather have bullets. I decided to keep shopping around and research. 3rd times a charm! I bought an 8 Channel NVR and installed 4, 4K 8.0 Megapixel Bullet Cameras - Best Clarity I could find - made for outdoors. I also purchased separately; a 4K Monitor at BestBuy to view at home. It's cheaper to buy your own monitor. Lifeline Fire & Security is well worth the price and I have room for 4 more Cameras on the 8 Channel NVR for future camera add-ons. Clarity is great and it's so fun and convenient to view Live from my App when I'm away from home. Lee was very helpful in explaining the products and installation, programming, maintenance fees, during consultation. Ernie and Ray installed the cameras in one day and returned to tweak it after. With some help from their other tech guy Stewart; trouble shooting the App and adjusting Playback - all worked out well! Customer service from Marissa is excellent! She is very nice and helpful. Very reliable service. Mahalo for excellent service and look forward to doing business with you in the future.

I cannot say enough great things about Lifeline Fire and Security…read more. Mahalo plenty to Marissa for taking care of me when I called in with a security alarm connection issue. I truly appreciate the time you took to talk with me about my alarm system..You took common courtesy to an uncommon level and I'm so grateful for your help. Ray you're the best! I appreciate your time and patience spent repairing my alarm. You went above and beyond, warmest thanks.