1. Santa Ana Auto Max

    1. Santa Ana Auto Max

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    Santa Ana, CA

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    Santa Ana Auto Max

    3.1 (15 reviews)

    Services - Santa Ana Auto Max

    Auto loan

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    3 years ago

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    3 years ago

    I tried calling to get some info and the man that answered was very rude. I will be taking my business elsewhere.

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    5 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    Kia Motor Finance

    Kia Motor Finance

    1.1
    (299 reviews)

    Service on my vehicle is excellent. Always fast and good quality. My issue is with the back end of…read morethe finance system. Getting help with anything from customer service is genuinely like pulling teeth.

    I have never been more disappointed with a vehicle manufacturer than I am with Kia…read more My vehicle has been at the dealership for nearly 50 days for a serious issue that has been documented on three separate occasions with video evidence. Despite providing clear recordings of the problem, I have now been told the dealership "cannot duplicate the concern" and wants me to take back a vehicle that I no longer have confidence is safe to drive. Meanwhile, I continue making monthly payments on a vehicle I haven't been able to use. The most frustrating part is not just the defect--it's the lack of accountability. Instead of honoring the warranty by resolving the issue, I feel like Kia is more interested in avoiding responsibility than standing behind its product. As a customer, that's unacceptable. I purchased this vehicle believing Kia would stand behind its warranty and prioritize customer safety. Instead, I've spent weeks without my vehicle, countless hours communicating with the dealership and corporate, and I'm still no closer to a resolution. This has been, without question, the worst vehicle ownership experience I've ever had. I expected far better from Kia. I hope someone in Kia's executive leadership sees this because your frontline customer service has failed. Your customers deserve better than being told to accept a vehicle back with an unresolved issue after nearly two months in the shop. Do the right thing. Stand behind your warranty. Stand behind your customers.

    Orange County's Federal Credit Union

    Orange County's Federal Credit Union

    4.4
    (148 reviews)

    Jennifer was very helpful and kind . It's my first time applying for credit union everything was…read morevery thorough overall I am very happy with Orange County credit union

    I have been a member of this credit union for about 4 years, I have a checking, savings, credit…read morecard, and a car loan through them. Best decision I ever made. There are plenty of great reasons to go with a credit union for all of those things, you should really check it out. One of the major factors for me in this credit union is the friendliness and quality of the people that work here. It's kind of like going to Cheers where everybody knows your name, and they make you feel right at home. When I'm in Orange county this is definitely my go-to Branch, as it is right down the street from where I normally stay., and their hours are perfect because I can always stop by in between meetings. Inside the branch everything is neat and clean and feels modern and fresh. Again, the real standout is the people that work here. Always friendly, always attentive, and willing to be courteous and chatty. I appreciate that as it can make it rather boring bank experience. Much more pleasurable. Added bonus, they have a coinstar machine inside, and if you are a credit Union member, you get no fees charged to exchange your coins for paper money. That in and of itself saves you easily 12 or 13%. Bottom line, I cannot recommend this place enough, if you live in Orange county, or if you had lived in Orange county. This is a great place to go to join a credit union and take advantage of all of the savings that they offer their members.

    Navy Federal Credit Union

    Navy Federal Credit Union

    3.9
    (94 reviews)

    Total bait and switch when working on my home loan. What a waist of my time and a hard inquiry Navy…read moreclaims they can match rates but in their loan estimate it turned out that I'm buying down points in order for them to match the competitor. So ridiculous! I would have really appreciated the Squad Member letting me know that before I agreed to her running my credit.

    I visited today to make a deposit and to gather some information about opening a business account…read more I was greeted by a gentleman who was polite. When I asked to speak with someone who could advise me on opening a business account, he informed me that it could only be done online. I mentioned that I still had a few basic questions, but he again stated it was all handled online. While I was in line to make my deposit, he handed me a business card. At that point, I started to feel a bit discouraged I had hoped someone there might be knowledgeable and willing to help. When I approached the representative to make my deposit, I decided to ask her my questions, and I'm so glad I did. Celeste was incredibly helpful better than I could've hoped for. She answered my questions without hesitation and didn't make me feel like a bother. What made the experience even better was that she spoke Spanish, which is my native language. It made me feel even more comfortable and understood. I truly appreciate Celeste's assistance. She's not only a kind young lady, but also efficient, helpful, approachable, and understanding. She made me feel at ease and welcomed. Thank you, Celeste, for all your help you are truly spectacular!

    OneMain Financial

    OneMain Financial

    1.0
    (2 reviews)

    Branch: Westminster, CA…read more On 9/25/25, OneMain Financial withdrew a duplicate payment from my bank account without my authorization. When I contacted the branch, I was told that to receive my money back quickly I needed to pick up a check in person while I was out of state attending my son's graduation. Staff treated the refund as if they were doing me a favor, rather than correcting their own error. I asked about reimbursement for any overdraft/NSF fees, late fees, or other financial impacts caused by this mistake. The local manager had no answer beyond, "I don't know; I'll have to find out." This is especially frustrating given that OneMain calls borrowers multiple times a day if a payment is even one day past due, yet when they take two payments instead of one, the burden is shifted to the customer to fix it. Requested Resolution: 1. Immediate refund of the unauthorized duplicate payment. 2. Reimbursement of any bank fees or other charges directly caused by this error (documentation available). 3. Written assurance that corrective measures are in place to prevent recurrence. This situation has been handled in an unprofessional manner and has caused unnecessary stress and financial risk. I have also reported this matter with the BBB. *** while typing this- they tried to take a third payment from my account***

    Ellie the under writer managing my application process was nice and friendly. However, she and her…read moremanager/supervisor need more education and knowledge pertaining to withdrawals from your 401k retirement plans. I was denied a 3K loan because I was being transparent and told them that I had initiated a withdrawal from my 401k early in the AM prior to my appointment at 1600 because I needed more funds than their 3K loan to cover my emergent financial situation. They kept insinuating that my withdrawal was a loan and kept asking what my monthly payback would be. I explained and showed proof that it was not a loan and that I would not be making monthly payments to pay back my 401k because they did not offer loans against my 401k. Just that it would be taxed plus the penalty fee for early withdrawal. I wish that manager would have come and talked to me face to face instead of relaying questions and messages through Ellie and then to me. Especially when I can hear everything she was talking about. I get it. I'm a high risk applicant but why should I get denied because I needed more funds and had to resort to an early withdrawal attempt from my 401k to cover my expenses? Plus no hello, goodbye or thorough explanation as to why the loan could not be processed. I'm not upset because I got denied. I'm upset with their lack of knowledge in regard to early withdrawals from your 401k. Ellie was nice. If you want fast cash do not be transparent. Don't tell them anything else that is required or else you will get denied. Honesty will hurt you unfortunately.

    SchoolsFirst Federal Credit Union

    SchoolsFirst Federal Credit Union

    4.7
    (110 reviews)

    Avengers Assemble!…read more So I've been coming here for over three decades... basically since before Tony Stark even built his first Iron Man suit but not as long as Captain America has been a superhero. It's kinda crazy. The parking is very conveinent too,, you don't need to park a SHIELD Helicarrier just to find an open spot. The service is super friendly and the tellers are allways so helpful. They answer a bunch of questions patiently and thoroughly.. it feels like having Captain America explain a mission to you - just totally calm and clear. Or as friendly as your neighborhood Spidey. And they have excellent auto loans with great rates. * the rates are better than anything the Wakandan treasury could offer * the ATM outside is super fast and easy to use. No need to program anything as complex as the Vision or Ultron. But yeah getting a car loan or dealing with banks usually feels like fighting Thanos (which is the worst), but they make it a breeze. I highly recommend them

    Formerly known as OCTFCU, SchoolsFirst has been my credit union ever since I decided to give banks…read morethe boot! Customer service has always been #1 - this location is well staffed, but for quick/do-it-yourself transactions - there are three ATMs upfront that are readily accessible, fast, and efficient. For anything that involves walking inside the branch, I've never had too long of a wait - even when there is a line. Really - if you qualify for membership - whether you're a school employee or are related to one - membership is worth it. One of the major plusses to having a credit union account is access to the CO-OP ATM network - a boon when you're traveling! Most 7-11s have ATMs that are part of this network, and you can usually find CO-OP ATMs at various credit unions across the country. The benefits of a CO-OP ATM? it's all part of the credit union network - so you can access basic account info AND withdraw cash fee-free. While the Huntington Beach SchoolsFirst branch is my "home branch" and go-to, this location in Fountain Valley is just as friendly, service is top notch, and there's plenty of parking. No issues!

    Santa Ana Auto Max - usedcardealers - Updated July 2026

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