I've been coming to this Honda location for years (one financed, then traded in & two leases), and…read morethe service has been inconsistent. I have had bad experiences in the past, but working with DONYA recently to buy out my lease was the BEST EXPERIENCE I've had with Honda. SHE SPOKE TO ME LIKE I WAS A HUMAN, not just a sale walking through the door. We had a great conversation for about 20 mins before we even started talking about my car. Once we got into the buy-out process, everything was communicated amazingly, and she did everything she could to make sure I left happy (which I did). If you go to LB Honda for a car, I highly recommend calling ahead and scheduling a chat with DONYA QUINTERO!!

THEY CRACKED MY WINDSHIELD--AND THEN CALLED ME A LIAR…read more I took my car to Long Beach Honda for an A/C repair. At 4:05 PM, I received a text saying my vehicle was ready for pickup. When I arrived, however, I was told it would be at least another hour. Apparently, the text had been sent by an AI and not by an actual employee. Around 5:50 PM, I watched an employee pull my car out of the service garage. Instead of bringing it to the customer pickup area like every other vehicle, they drove it around the block and parked it in a customer lot on the far side of the dealership. At 5:55PM, as the service department was closing, they finally handed me my keys. I asked why my car had been left so far away when every other customer's vehicle had been brought directly to the pickup area. They insisted this was completely normal. When I reached my car, I discovered that my windshield had been cracked. Unfortunately, the service department had already closed for the day. I returned the following morning to report the damage, but they immediately denied responsibility, insisted the crack must have happened somewhere else, and even implied that I was being dishonest. And they are offered to give me a quote price to replace then windshield they damaged. Total scumbags!! Friends and neighbors had told me to avoid Long Beach Honda for service because of its poor reputation. I wish I had listened before bringing my car there. Now

I recently purchased a used Certified Subaru Outback and had a nice experience with Timmons Subaru…read more Purchasing a used car is always more stressful than buying a new car since there's always an unknown on the actual condition of the vehicle and it's difficult to know how much negotiating margins one has. But, I was treated well and did not feel pressured. I give particular high marks to my salesperson, Robert, who reached out to me via phone and text without any pressuring. On the day I test drove the Outback, Robert was very knowledgeable about Subarus and helpful in answering my questions on this model. As this is my 4th Subaru spanning four decades, I really appreciated Robert not simply reciting talking points but rather being insightful enough to understand my particular questions on this particular model and tried to make my time at Timmons Subaru as comfortable as possible. And, he made sure I had new all-weather mats as part of the purchase. Thanks.

This rating is a special shout out to Russell Csonka from internet sales. I reached out to the…read moredealership about a car they didn't have on the lot, but Russell give me very specific details about the ordering process in case I wanted to order one to my spec. Furthermore, he invited me and my wife to come down and test drive a similar model before placing the order to confirm the trim and options we want. The entire time, there was ZERO, absolutely ZERO, pressure from him just to make a sale. He spend time answering all my questions, gave very detailed explanations, and even contacted corporate for me and looked into an issue related to my purchase. Contacted him on a Thursday about a car, went to test drive Friday, placed an order that day, and came home with the car exactly a week later. Of all the car buying experience and programs I have participated in, Russell is BY FAR, the most polite, honest, and sincere sales person my wife and I have ever interacted with. Seriously, ask for this man if you are thinking about buying. You are not going to regret it. It is an honorable mention that his son, Rusty, also works at the dealership and he helped me order the Crosstrek I bought my parents back in 2022. Another top notch sales person. This dealership is very fortunate to have this father/son team.

Thank you Giuliano for helping me find the right car quickly but transparently! He took the time…read moreto explain the warranties and purchase details and offered no pressure whatsoever. I honestly asked for the most inexpensive car on the lot because I knew I could count on Enterprise's reputation for good maintenance and honest salesmanship. I've had the car a month now and it's driving great!

I finally found a car I could live with, although after all the money I spent, I thought they would…read morehave given me a full tank of gas instead of only half a tank. Also Giuliano said he would show me how to use my phone for GPS, but never got around to it.

I had an amazing experience purchasing my 2026 Mustang Mach-E from Caruso Ford Long Beach! From the…read moremoment I arrived, Manager David and my salesperson Richard made the entire process feel easy, welcoming, and stress-free. Richard gave me one of the best test drives I've ever had. He was incredibly patient, took the time to explain all of the Mach-E's features, and made sure I felt comfortable and confident behind the wheel. His knowledge and hospitality really helped me fall in love with the car. David and Richard genuinely cared about helping me find the right vehicle rather than just making a sale. They have a beautiful selection of cars, offered great deals, and made the buying process smooth from start to finish. I was so impressed with the experience that I ended up purchasing my Mach-E that same day. If you're looking for a dealership with exceptional customer service, knowledgeable staff, and a no-pressure environment, I highly recommend Caruso Ford Long Beach. Thank you, David and Richard, for making this such an exciting and memorable experience!

Great place to buy a Lincoln or have yours serviced here! Very good price and excellent service!…read more Another home of the LTPG low tire price guarantee. Always has a special going on for tires and alignment! They'll do a free vehicle check up or multi point inspection and give you a quote on any services or parts needed! Built Ford Tough!

I called while already driving here, they got me an appointment for 9am this morning. I arrive,…read moreeveryone is so kind, and they fixed my issue within 10 minutes! I believe the person I worked with name is Ricardo, he was so kind and knowledgeable, I'll be back, thank you! They fixed my push to start in like 30 seconds flat

If you are planning to buy a car here, be extremely careful. I did my homework, negotiated ahead of…read moretime, and had an explicit agreement on the final price via text message with the sales staff before I ever set foot in the dealership. When it came time to sign the actual contract, everything changed. They suddenly started tacking on thousands of dollars in fees that were never mentioned during our text negotiations. When I called them out on it, they just used classic, greasy **"snake oil" sales tactics** to say it was required. **Bottom line:** Any agreement means absolutely nothing to the sales staff at Mercedes-Benz of Long Beach. They will look you in the eye, promise you a price to get you through the door, and then try to slide extra fees past you at the finish line. Save yourself the headache, the wasted time, and the disrespect. Go to a dealership that actually values transparency and keeps their word.

I just purchased a 2023 pre-owned 7 Series with Denise! This salesman has incredibly excellent…read morecustomer service. I have not purchased a BMW for 10 years. I have purchased a Benz 4 times and a Porsche 3 times in my lifetime. For BMW, it was my 2nd time. He patiently explained all the features of the vehicle and walked me through the process step by step before I left the dealership. Even though it was 10-11 pm, he had excellent knowledge, was super lovely, and was not a pushy salesman. I came to this store once, and I closed the deal right away, unlike other BMW salespeople who don't know what they are doing. He will definitely earn my 2nd business soon. If you come to BMW Long Beach, please find Denise, the salesman! He is truly an awesome person.

I purchased a 2021 7 Series from this group. Naturally, the Sales Department were attentive as they…read moreare there to make the sale. However, the remaining portion of the dealership does not care about you. I should have paid attention to the fact that there were several people in the waiting room waiting on their cars to be serviced. And when I asked about the lower rating the dealership has online, they said it was due to the Service Department. Well, I live out of town and will be getting my car serviced in Bakersfield, so the service department does not matter to me. NOTE: It took them well over a month and many follow up calls to get me the second key to our Certified BMW, which I learned later was supposed to be given at the time of sale when it is a CPO (Certified Pre Owned) sale. Now that I have had the car a couple of years, things change and I traded it in for a brand-new car. In doing so, I have this Unlimited Miles Warranty that has 2.5 years remaining on it. I called BMW to see about having the remaining amount prorated back to me in a credit. They said that I needed to speak with Long Beach BMW where I Purchased the car, Finance Department to receive this credit. I have called this dealership 15-20 times now. NEVER a return call. How Rude right? So when it comes to making the sale, they are all about you and making that money. But when it comes to service, they have obvious issues and especially when seeking to speak to them after the sale, they have no interest in speaking with you since that would involve refunding you a balance they you deserve. They are just there to make money. Don't let them fool you into thinking that they are a Service Oriented Provider. BMW makes a Nice Car. There are Plenty of Dealerships that will sell you one. You may want to look for options at dealerships other than Long Beach BMW.

TLDR; Ask for Brian or Alfredo, you'll be glad you did…read more After a nightmare experience at another dealership, coming to Long Beach Hyundai was a complete 180. Brian was THE. BEST. I put him and Alfredo (the sales manager) through negotiation hell for an entire month and the whole time they worked with us, they were patient, respectful, and honest. It was clear they believed in the "more flies with honey" sales tactic. When we went in to sign and drive, they were both so warm and welcoming, it made the entire experience a breeze. The next day after signing, we realized that we had been inadvertently overcharged. Without any hesitation or pushback, they refunded us immediately. That's a dealership with good character. Don't waste your time anywhere else -- just go to Long Beach Hyundai and ask for Brian...with an i

Came in to look at a car listed at 17k. Long story short, I left because they came out with paper…read morework showing the same car at 24k after all their weird dealer markups that they REFUSED to take off. Keep in mind these are optional packages that I'm already getting with the free warranty that comes with the car. It's just a scam. Anyway, James was awesome he's patient and thorough but his boss and higher ups are embarrassing . The boss couldn't even say bye and shake my hand after we spent 2 hours there lol. Pathetic. Also want to emphasize that these dealer markups are pointless features

Probably the easiest and most hassle-free car buying experiences. My salesperson Brandica was…read moreknowledgeable, kind, and made every effort to ensure I was happy. She treated me like a person and not just another sale. It was easy and I got a GREAT deal! Thank you Premier!

Super easy! I'm super happy! I didn't hAve to walk onto the lot of dealership whatsoever. I…read moreemailed by desires in a car and it was delivered to my home days later. Fast. Pain-FREE!