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    Santana Carpet & More

    5.0 (3 reviews)
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    Services - Santana Carpet & More

    Carpet binding

    Carpet installation

    Carpet removal

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    Floorsbay

    Floorsbay

    4.5
    (25 reviews)

    I would give this company a zero-star rating if that were an option. I scheduled an appointment for…read morea quote, rearranged my day, and spent hours preparing and waiting for their representative. The appointment time came and went, and no one called, showed up, or provided any explanation. Whatever the reason for missing the appointment, the least they could have done was notify me and cancel or reschedule. Instead, they showed a complete lack of professionalism and respect for my time. Based on this experience, I cannot recommend this company.

    I had 2 levels of flooring replaced with LVP. The basement was great - because it was on slab. They…read moredid the main level of my home and the LVP constantly gapped. I called their people out multiple times to get it fixed, which only ended up being a temporary solution. After a year, it's also gapping on the sides. I called the owner several times to get him out here to fix it. He said we should have bought hardwood (for the kitchen?) because they nail down the flooring. The main level flexes where the most walking occurs, so because we bought that, the gapping is our fault (what??). He could have informed us of that in his original quote and we would have purchased a fix so this wouldn't have been an issue. He said since it was over a year, he could have someone come out to fix it at a discount, but was pretty terrible at getting back to me with any date/times. We also have mis-matched pieces because they didn't get the right color for one or two boxes. They did a wonderful job with the hardwood on the stairs and the stain matching for the quarter round. I still wouldn't recommend them or work with them again. I'm having to hire a new contractor to completely replace the floors on the main level. I'm out $3000+

    Carpetland

    Carpetland

    4.2
    (62 reviews)

    Extremely positive experience getting new carpet in my townhouse. Had to add fresh carpet where it…read morewas ripped out due to a water leak, and replaced all existing carpet upstairs with them as well. One day to come out and take measurements, then scheduled a team to come out and place the carpet which was done in a standard days' work. About 8 hours for the whole 1000 sq ft townhouse (2 stories /w stairs) Everything looks great!! 0 complaints. They took great care of me! Deserves 5 stars for this work. Thanks guys!

    My next door neighbor had Carpetland install hardwood floors throughout their house. Based upon…read moretheir recommendation, I hired Carpetland to replace the carpet in my upstairs hallway and the stairs to the first floor and basement after my wife slipped and fell down the stairs on some old carpet. We replaced the carpet with the same hardwood that we have on the first floor. The job went fairly well. There was a language barrier, as the crew that was sent either did not speak English, or did not speak it well. There were a few hiccups, but they were resolved without too many issues. Fast forward about 7 months. I decided to surprise my wife while she was out of town and had the first floor refinished. I specifically asked if the job could be done within my timeframe while my wife was out of town. While I was told that there would be no problem, I was not told that the tradeoff would be only one coat of polyurethane instead of two. That second coat makes a huge difference! Again, a crew shows up and language is an issue. I tried communicating as best I could, but they did not seem to understand. Dust control was a major issue. I am still finding areas of my house other than where the work was done covered with dust. The floor was gouged just inside the front door. Whoever was using the sander must have been doing on the job training. You can see where he changed directions with the sander and I still see swirl marks on the floor. The foyer was not sanded evenly, but the crew leader swears he could not see it. After registering my complaints, John-the sales rep-was very apologetic and offered to send the crew leader out to make things right. Roberto came back two days later and tried to gaslight my wife and I. He insisted that there were two coats of polyurethane on the floor...even though he wasn't not even present when it was applied. He did (mostly) fix where the floor was gouged. The non-English speaking crew returned the next day to apply a second coat of polyurethane. It is interesting that she spoke English well enough to ask for payment before she left. Once the floor dried, I noticed spots that were missed. I reached out to John again and he assured me that he would have Roberto come to address any concerns and he would return with him. It was at that point that I made the mistake of paying the invoice. I have not heard from John since. My next project involves replacing all of the carpet on the second floor with hardwood floors. Guess who will not be getting the job?

    Loudoun Valley Floors

    Loudoun Valley Floors

    3.8
    (28 reviews)

    I contracted Loudoun Valley Floors for a stair refinishing project, which included installing new…read morestair treads, risers, and staining as part of a larger flooring job. **In reply to the business: You company's years in business doesn't have anything to do with the multiple 2025 reviews for your crew's current poor quality/issues with staining. I would recommend potential customers look at other recent Yelp 1 star reviews for Loudoun Valley Floor's current quality standards for staining. And thank you for confirming that after a year, your most recent attempt at staining options, that your company has not been able to find a correct stain method to come even close to our LVT that was also purchased from your showroom at the same time.** ** Issues are still unresolved after about a year and Matthew Ange an owner who never contacted me to resolve this mess has placed a mechanics lien on the house. ** The initial staining attempt on the new stair treads produced an uneven greenish tone. After I provided photos of the issue, my concerns were initially dismissed as incorrect. It was only after further insistence that they arranged an in-person inspection. The crew that showed up agreed that stairs needed to be redone. In an attempt to correct the staining, the stair treads were sanded down and treated with a bleaching process. However, this resulted in a purple undertone. Based on my research after the poorly done "correction", I found out that the green and purple tones in red oak staining are often due to unprofessional work. These issues arise from improper handling of the wood's high tannin content, which can cause color blotches if not addressed through proper preparation or sealing techniques. Tannin pull, where tannins leach unevenly, is a known problem that professionals should anticipate and prevent, especially in oaks, leading to reported discolorations in green or purple. Following the purple toned wood stairs and landings outcome, new stain samples were provided for my selection, but they were dropped off almost a month after promised. These samples were applied only to unstained and unbleached wood, which does not accurately represent the potential outcome on my purple-toned wood. Due to this mismatch, I have been unable (but pressured) to select a stain or authorize further work as the final color cannot be reliably predicted. I have withheld permission for another staining attempt to avoid a scenario where the work is deemed "complete" despite unsatisfactory results, potentially obligating me to pay. In addition to the stain color, the application process was sloppy, leading to splatters and damage that extends beyond the scope of simple touch-up painting as outlined in the contract. Remediation would involve at a minimum sanding and applying multiple coats of paint to cover the stains as well as complete molding replacement in some sections. In certain areas, molding was rebuilt using filler, resulting in a substandard finish that requires complete replacement rather than minor repairs. Additionally I had selected "shoe molding" from the two available white samples at the sales desk during the contract signing. I specifically chose the shoe molding sample over the quarter round sample that was also presented. Despite this clear selection and it being line itemed in the contract as shoe molding, they instead installed quarter round molding. When confronted, they claimed that shoe molding and quarter round were the same thing, even though the samples I reviewed were distinctly different and I had explicitly picked shoe molding. Their initial resolution offered was a discount, but this did not address my preference and contract for shoe molding. Subsequently, they finally proposed replacing the quarter round with shoe molding, but this would require me to pay additional costs even though the contract states shoe molding. "We can install new ¾" X ¾" White Scotia shoe molding (still needs to painted) 600 lf @ $1.95 for a total of $1170.00." As far as follow-ups with the company, I have had to deal with no shows, late arrivals, and unexpected visits, which has shown their lack of concern or value for my time. I have asked multiple times for both parties to mutually agree to walk away from the project so that I could hire another company to complete the job, but they have refused. As a result of these unresolved disputes and my refusal to accept the proposed resolutions, one of the owners of Loudoun Valley Floors (Matthew Ange) who has never contacted me about this mess, has filed a mechanics lien on the property for the unpaid balance on unfinished work.

    We hired Loudoun Valley Floors to refinish our hardwood floors, replace the carpet, and update the…read morestairs. The estimator arrived on time and provided a detailed estimate, explaining the type of wood and showing us stain colors that would complement it. However, when the subcontracted installers arrived, they informed us that the wood was actually a different type than what we were told -- which meant the stain color we selected would look completely different. That issue aside, the bigger problem was the quality of the work. At the consultation, we were advised to have the room painted before the flooring was done, which we did. Unfortunately, the installers got stain all over the freshly painted trim and stair areas and didn't bother to clean or repair it. They also said they couldn't stain the risers because that wasn't part of their job. When I spoke with the representative, the only compensation offered was a $100 refund -- nowhere near enough to cover the cost of hiring a painter to fix the damage. It's been a year, and I'm still going back and touching up the poor workmanship they left behind. I would never use or recommend Loudoun Valley Floors again.

    Santana Carpet & More - carpetinstallation - Updated July 2026

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