Went in on May 21 for a gel manicure and a pedicure. 5 or 6 days later my fingernail polish was chipping. I don't know if it's poor quality or service but it's too expensive to not last a week. I won't be going back. I think her name was Faith; can't quite remember. read more

The service is amazing!! Alan and jade are the most kind and very detail oriented. They've created a great environment that is calming and allows you to relax when getting your nails done. Been going to there for about 2 years and never cheat!!! Sent so many of my friends here and they love it. Everyone is so kind and great in what they do!! read more

I have been going to this salon for about 5 years now and I have had nothing but pleasant experiences and fast service. Vivian and Jade have done my nails on countless occasions and I recommended them to so many! I always end up thrilled with my nails and feel so relaxed when I leave! 10/10 if possible. read more

They nicked me and my mom 47 times and they drew blood on the cuticles. They were super Duper rough and they just don't look good and for my mom three out of 10 are crooked. It is just not a good place to go if you want to get your nails done and actually look good don't go here. It was horrible service. This is an abomination if you want your nails to actually be good don't go here. read more

Sapphire Nails & Spa - This is an abomination. - Day Spas Near Me - Hoover, Alabama

I went in yesterday to only get my toes painted. I chose Gel.. French, because I'm getting married on Monday. The gentleman did do some trimming on my toe nails, and used an instrument to get some extra dead skin. When I got to pay, it's $46.00 dollars! I could not believe that I went in for a polish change and it cost me $46.00 dollars!! Don't know if I will be going back. read more

literally insane 90$!!! for what??? full set of acrylic with French tip and chrome on top for $90. Don't waste your time or money. read more

Sapphire Nails & Spa - 90$!!!!! for french tips with chrome!! NO!!!! - Day Spas Near Me - Hoover, Alabama

Everyone here does a fantastic job. The only issue I have is the additional fees for gel and chrome. It should be a flat fee.

I've been coming to this salon the entire time I've lived in Birmingham and have always loved it. I even drive about 30 minutes just to get here because they usually do such a great job. Unfortunately, my most recent visit was a really disappointing experience. My manicure took an hour and a half, the technician was visibly upset the whole time, and within a day, five of my nails had chipped, and he charged many extra fees that I normally do not pay for. I also ended up with a cut that was bleeding. I had to go to another salon to get them fixed. Typically, this place is wonderful -- just be careful about which nail technician you book with. All of the ladies I have booked with are amazing - so friendly and nails always look great. read more

This USED to be the best nail salon in the area. I used to come here 2x/month for a manicure and 1x a month for a pedicure and they never did a bad job. Unfortunately, things have changed for the worse. I went in yesterday for a mani/pedi after giving my nails a year+ "vacation" from being processed. They gave me the worse manicure I've ever had! The stylist was sloppy in her work and applied the gel/dip powder so thickly that my finished nails are 3x thicker than they should be. Plus, the surface is not even. My nails were filed down so short that they look like circles on the end of my fingers. When I spoke to the manager she told me to say that I don't want that stylist the next time I come and she'll make sure I get the "good stylist." (In fairness, the stylist who did the pedicure was very sweet and did a good job. She's the reason I gave the salon 2 stars instead of 0). read more

Traung did my gel pedicure on my recent visit. He did a decent job but I've had better. During my pedicure , there were times when the water and the hot towels were overwhelming. I jokingly commented that he was trying to melt my skin off! I messed up my big toe once and he messed it up also. I'm not real sure what happened but he immediately fixed it. I was long overdue for a pedicure , so it felt great to be pampered! They even have new chairs and there's a warming setting available on the new chairs- I LOVE this feature! This was a fun time but I hope my next visit is way better. read more

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If Nina is there .. she is fabulous. She takes her time, and your feet will love love love it. Nina is a must-have for our family's feet. read more

Sapphire Nails & Spa - My happy happy toes via NINA - Day Spas Near Me - Hoover, Alabama

I love my nails! Sapphire Nails does a great job, and I am always pleased with the service. My nail tech is named Vivian. She is such a sweet and caring person. She does a great job. My nails last, and look great for a long time. Give Vivian a try if you want a good nail tech. read more

Sapphire Nails & Spa - Day Spas Near Me - Hoover, Alabama

my nails started chipping 4 days after i got them done. i had to go back there to get them fixed and yes, they did it for free, but no one ever said sorry or cared at all that i had to come back there to get it fixed because someone else did a poor job. this is my first and only experience there because i wont be going back. read more

I've been her a couple of times. Honestly, it's either a hit or miss. If someone does your nails good, get their name and stick to them because not everyone in the shop does good. The last time I went here I took my niece to get a manicure and polish and I got gel color tips. The lady who did my niece's nails just started polishing. Her nails were different sizes and I had to ask her to cut and shape them. Isn't that what comes with a manicure? On my nails you could still see the white line. I asked her could she cover it, she said yes, but didn't. I just paid and left. This was my last time coming. read more

Sapphire Nails & Spa - Gel polish tips. - Day Spas Near Me - Hoover, Alabama

I like the fact that you can schedule an appointment on the weekends(and during the week). It isn't a gamble lf when you will get service. Everyone working there follows the same standards. They sanitize and clean constantly. And they use plastic in the pedicure bowls now. I hope they recycle all of the paper and plastic they use. read more

I received a nail repair with my service on Saturday afternoon. I called two days later and told they would make a repair as long as it is within three days. I came in and now they are making me pay an additional $6 on top of the $68 I paid for the service on Saturday. Last time I'll waste my money here read more

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Kim brought me a bottle of water and smiled, then began working on my nails. There was no small talk, how are you? - nothing. She stopped several times to talk to other techs but pretty much said nothing to me. Kim did a decent - good job on my nails. She did the tape strips on my eyebrows but nothing extra - no scissors no plucking $10. I recieved basic, minimal customer service. I would return to get my nails done if I were in a pinch, as I was when I went this time. I would not return for eyebrows, at least not with this tech. read more

I had a pedicure at Sapphire Nails Saturday afternoon, July 1. The young tech rubbed my calves so hard that on the way home I realized the skin had been broken on my left leg. I was concerned because she had worn gloves but had messed around with her phone during the pedicure. Sure enough, by the next morning the area was red and itchy and by night, it was blistered, swelling and oozing. By Monday am, my whole calf was swollen and the red area was hot. I just spent all morning, it's Monday, sitting in urgent care. The culture won't be back for 3 days but I've gotten shot and prescribed antibiotics for the infection. This has cost time, money, and discomfort and still unsure just what it is. Beware friends. read more

So I have come here many many times over the past few years and sure there are some techs who do great work and others are so so. Today unfortunately was the day I got a really bad technician. He was not friendly but that is fine. I am not a talker. The only problem was the nail paint was not looking right on my big toe so I said something to the technician and that started the downfall. He tried to fix it and touch it up but it looked like a big mess so I said so. He told me it was my toe not his polish job so I said maybe file the toenail more or do something. He then decided to rip my shoe off which he had already put on before the clear coat. When he ripped my shoe off he took my nail polish with it all over my flip flops. At that point I was mad. Now I have blue polish on my flojos. So I told the technician next to me that maybe he should find the owner who came over to asses the situation. I told the owner that maybe this technician should just start over and I should get another technician. The owner said the current technician will try to make me happy and he left. Well he tried again but it just got worse. The paint got everywhere and while I was trying to remove the polish from my shoes, the acetone took off some color on my flip flops and now they look well crazy. I finally told him to just stop and I needed to leave because I was mad. He offered to not charge me but I paid because I am not trying to get anything free. I then went to the owner and reiterated that ripping my shoe off was not professional and that was why I am mad. The owner really has nothing to say other than next time we will do better. I really want to give them another chance but not sure. I know covid has been hard on everyone so it hurts me to write this. read more

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So bad!! Do not use! I'm hoping there are good nail techs there but I got stuck with 2 really bad ones. Filled the skin off my fingers, nails are different lengths and bumpy feeling. My feet when he did the exfoliating scrubber on callus' totally missed the callus and rubbed my foot raw!! read more

I started going to this place for a about a month off and on trying to find a new home after my favorite shop closed down. I've never had a problem and like others have said, although they are usually busy they never have a long wait. I got my nails done on a Tuesday and by Friday one had broke. They're are fairly short and strong so it was odd that it snapped clean off. That Saturday i went to the salon and explained what happened. A few people had remembered-me coming in and after 20 minutes of searching a younger female employee and im ASSUMING the male owner found my receipt and agreed to repair the nail if I was willing to wait 30 minutes. After working all week I decided to come back the next day, Sunday, to get the repair. When I came in, I got no acknowledgement. After a dew moments someone asked what I needed and I attempted to explain again. The woman (not sure of her name she has a short hair cut) cuts me off and says "if its broken,its broken" and pointed me in the direction of her station. I kid you not she did the repair in less than 5 minutes and the attached picture is what I was left with. Misshapen, bumping, missing acrylic. All over a 6$ nail repair? (Mind you the other nails were done less than a week ago and are lifting) Smh. The hunt for a new home continues. read more

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IF ZERO STARS WAS AN OPTION!! I used to happily get my pedicures there but 2 times ago I asked specifically if they could do the most basic of Nail sets and the girl working didn't understand me and then couldn't execute them I left crying only fo have to go back 2 hours later as 2 nails peeled off get them fixed and decide not to leave a review even though they damaged my cuticles but you get what you pay for/ Then this Friday I called to fix a broken nail, the whole nail came off and I said can we come 3pm Saturday and she said no problem Saturday and called said I'm 5 min late and she said come at 530 if said I can't come then I have a 3 pm appointment, she said she's very busy I get on it's just her working with 4 customers right said to have an appointment she said come back at 530 don't come back until I call . I asked what time she was open until as that time didn't work for me and she shooed me out of the salon then calls me at 4:35 I said I can't come now she said come at 5 I said I can't and never mind. She also said she thought when I called it was a nail she'd done that broken that's the only reason she even said yes but never asked that on the phone. She was rude; unprofessional, slow. Limited talent works alone. Waste of money. Save your money time and tears. Tbh I don't know how they have the fairings they do with cloudy gems, shakey line work and sticker designs. read more

Love this nail salon. They are very professional and I never have a long wait. They always do a great job and they have an amazing color selection! read more

Sapphire Nails & Spa - Day Spas Near Me - Hoover, Alabama

Worst experience! I signed in for manicures and waited. As we waited, we watched three new customers enter the salon and get immediate assistance. Waited nearly 30 minutes. Never again. read more

Amazing! Best pedicures I have ever had! I mean ever! Tony did an wonderful job. He took his time. He was not rushed. Price was great for the amount of work and time he put in. He was very friendly and chatted with my little niece (5 year old toddler). I also got her nails and toenails painted. They went the extra mile and painted a little flower and polka dots for her. I am so happy I found this place! read more

Sapphire Nails & Spa - Day Spas Near Me - Hoover, Alabama

One of the best nail spots I've been my entire life. Even though they are always busy, they take their time with each client with no rush. I plan to continue to come back. They have 15 pedicure options and they are very versatile with each pedi. The workers communicate and talk with you. Great laughs. Provide water. Wine will start back later after the pandemic slows down. But I do recommend to anyone !! read more

Sapphire Nails & Spa - List of pedicure options - Day Spas Near Me - Hoover, Alabama

It has been 5 days and this gel polish on my nails is already cracking and my nails are breaking. These are my natural nails. I'm not that harsh with my nails. I went to scratch my scalp and noticed that my nail was pulling some strands...looked down and my nail was broken so I had to pull tge rest of it off. Also, take a look at the single middle finger photo. My nail has a crack in it in to which I am uncertain if its the gel has a crack in it or if its my natural nail breaking underneath. This was only my second time here. Oh and let's not forget all the orange polish that was left on top of my feet and cracks of my toes after a polish change. I mentioned it to the nail tech and she was like, "Oh it hard to get off. Just wash off." Isn't that what I'm paying you all to do?! No... skip this one and go to another salon. Also, you guys should have seen my mom's SNS nails after one week... they were cracked and actually peeling off on all fingers! She was so ashamed of her nails and when we mentioned it to the owner he just replied, "It's time for redo." That's not how GOOD SNS acts. I've been getting SNS for a long time. They are very dismissive of your concerns but don't mind charging you. I'm afraid I need these 2 nails fixed for this particular color. After all, I spent nearly $100 this past weekend. But after this fix, I am done with them for good. Pitiful. I don't think they are taking the old SNS and gel colors out of their collection,only adding to it. That's why they have many colors to choose from. If you have a bad polish, its worth it to remove it from the collection. read more

Sapphire Nails & Spa - Cracked gel nail - Day Spas Near Me - Hoover, Alabama

Sapphire nails is definitely my go-to place! Love the location it's just down the road and they always do great work

Me and my friend went, we had an amazing experience, they were very gentle, and nails turned out great!

I have gone here for years. It's been a range of eh and okay but it's close to my house and it has a good kids area. I went last night, granted it's close to Christmas but the place was crazy with nearly every seat full. My daughter and mother-in-law waited an hour before getting their nails done. My lady, Cinthia 2, seemed agitated and annoyed the whole time and to no fault of our own, we had a hard time communicating with one another. Her pedicure was subpar and the foot/leg massage was nonexistent. For a reason unknown to me, she did not like that I was changing from SNS to gel nails. After a lengthy and frustrating conversation about the color I picked looking completely different than the sample, (neon instead of emerald green) she fought me on every other color I tried to pick out. I could tell that she was just done with me and honestly, I was pretty done with her. I was ready to just go home and cry and not get my nails done. The manager (I assume) came over but didn't have a lot to say. I try not to ever be "that person" and complain but the whole thing was just weird and super uncomfortable. It's expensive and something I really look forward to. When I told them I just wanted to pay for my toes and my daughter and leave, I was told that I already had the clear gel coat on and it would have to be removed. All I kept thinking was that they were going to charge me for a full gel mani, and then a gel removal and then I'd still walk away with nothing and be pissed. Which stressed me out even more. I picked a random color so I could get out of there and Cinthia 2 and I didn't speak. She was pissed. I was pissed. Then, as luck would have it, I noticed a weird bubble forming on my left thumb. Reluctantly, I brought it to her attention. She essentially told me that filing my nail would fix it. She proceeded to file all of my nails - lube up my arm with a ton of lotion and barely give me any resemblance of an arm massage (arguably the best part of a manicure) and had the man at the front check me out. Didn't say a word to me. It pained me to do it but I did not leave a tip. I was furious and I can honestly say, I have never been so bummed out over something as silly as a manicure, in my life. I'm not rich and after spending $120 for toes that were messed up, fingernails with random bubbles and chips, and my daughters mani/pedi that looks just okay, I can honestly say, I will never go back to Sapphire Nails. read more

Sapphire Nails & Spa - Weird bubble - Day Spas Near Me - Hoover, Alabama

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I have been following Jade for years. I would not let anyone else do my nails at all. When they took over ownership at Sapphire, I started to let other techs do my nails. I have never been disappointed with any of the nail techs. All are friendly, professional and do exceptional work. Atmosphere is very clean and they offer tons of choices of nail colors in regular polish, gel and SNS. I love Sapphire! read more

My nails were came out better than I expected given I was on vacation. The Technian took my design and 10x my expectations

Been getting my nails done here for years. Low wait times, friendly and skilled employees, and the atmosphere is beautiful!! I love it!! I recommend them to everyone! read more

The salon was very pretty and clean.. my friend and I came for a pedicure and gel mani after the salon we originally planned to go to was closed. We waited maybe five minutes and we were brought to the pedi room. I thoroughly enjoyed my pedicure, I got the spa one with a scrub and the guy who performed my service took his time and did a great job. I was passed off to another lady to finish my nails. I get my gel polish changed every two weeks so I am familiar with how the service normally goes. The lady after filing my nails and buffing them began painting without getting off any of the dust. Upon leaving I noticed the bubbles under the polish which I had never seen before. It's been less then 24 hrs and my pointer finger and middle finger have both already chipped. I was cooking manicotti and doing nothing strenuous to cause them to chip. I have never had my nails done and had two chip in less then 24 hours. I paid over a hundred dollars for this service and feel like I got ripped off. I live thirty minutes from this place or I would go by the salon tomorrow and have them fixed. The guy was great with my pedicure but the lady who did my nails ruined this place for me. read more

Sapphire Nails & Spa - Poor work - Day Spas Near Me - Hoover, Alabama

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DO NOT GO HERE! They will tell you one price and once it's time to pay they tell you something else. They are unprofessional and it is one older lady that sits in the front that did my daughters nails and everything she asked her to do she did not do it my daughter showed her a design she wanted and instead of saying she couldn't do it she just polished her nails and sent her to dry then when I asked for management he told me her nails were 45 and with the designs she wanted it would be $15 more making the total 60. Well when it's time to pay now all of the sudden the lady that couldn't do the nails comes back and now it's 45+35 the 35 is for diamonds They didn't even do all of the things that we signed in for them to do like toe polish changes or anything. This is by far the WORST EXPERIENCE WE've ever had not to mention that we were paying over $200 with them! read more

will never go back. got a bacteria infection in my toes. they are not properly sterilizing their instruments or foot bath tub they're are many other people complaining on neighborhood app Doctor had to treat infection read more

DO NOT GO HERE FOR CHROME NAILS. I've been a returning customer here for years now and has always been satisfied with my pedicures, SNS, and Gel manicures. I decided to try their chrome nails, which they charge an extra $15 for and they turned out awful. There were streaks and imprints all over multiple nails and the tech took an hour and a half to complete. I returned the next day to get them fixed and was told that Chrome nails are not going to look the same on each finger and the streaks I was complaining about were normal for the look. This is the worst nail design I've ever seen and to be treated like I was crazy and the imperfections in my nails were unnoticeable is unacceptable. read more

My pedicure was very relaxing and looked nice. My manicure was basically just trimming my cuticles. I didn't even get lotion rubbed into my hands and I wound up with a staff infection under one of my fingernails. Had to get a round of antibiotics to get rid of it. The people are super nice though and everyone was wearing their masks so I was safe from Covid - 19. read more

I am a repeat customer and was always satisfied with my nails. I tried a pedi for the first time today. It was the worse pedi I have ever had and was charged $55 without trying to correct the problem...I immediately went across the street to Rivera Nail Spa to get another pedi. read more

I have never been more dissatisfied with my nails. I have been getting acrylic gel nails for over 5 years and this is the first time I have ever had an issue with how my nails turned out. They are all completely uneven despite me speaking up and asking the nail tech to make changes to things that didn't look right to me. As I started to point out things wrong the tech started to get very rude with me. I have to get them completely removed and a whole new set applied because the shape can't even be saved. I wasted my money on this place. read more