Ate here on a Monday around 1140 am, ordered online for a 5 dollar discount, got my order correct and on time! We ordered two meals, one with noodles and one with white rice, for two little kids and 2 adults it was more than enough for us. Enjoyed the chicken teriyaki as always! read more

The little boy named Shane refused to let me get my drinks. He continued to interrupt me when I reported him to his boss. And he called the cops on me when they apologized on his behalf and even gave me a free entree card for chicken teriyaki. Everyone else was great, except him. They need to have someone more considerate to a customer working for them. Shane needs to go. read more

Sarku Japan - A very poor excuse for an employee named SHANE. - Japanese Near Me - San Antonio, Texas

Sarku's and I go way back. A good friend of mine and I used to visit the one at a mall in San Diego and we'd always leave full and happy. Now, this is a mall food court place, so don't expect any ambiance at all. However, the service is fast, the food's hot, and they do a nice (if inelegant) teriyaki plate. Definitely worth your dollar if you want something quick, relatively cheap, and delish. This place scores a 4 out of 5 on the 'CTJ Scale', as noted below. 5 out of 5 stars: Come-to-Jesus good. Would be OK passing away after finishing a plate here. 4 out of 5 stars: Come-to-Mary good. Would be OK having a nosh here with Mother Mary. 3 out of 5 stars: Come-to-Joseph good. Would be OK having a beer here with Jesus' Dad. 2 out of 5 stars: Come-to-the-Apostles good. Meh. Wouldn't have my last supper here. 1 out of 5 stars: Come-to-Nobody good. I wouldn't have my penultimate supper here, either. read more

See all

Overall very tasty and flavorful. Pretty good price as well especially when they have specials like "Teriyaki Tuesdays". Definitely will be a returning customer! read more

Sarku Japan - Chicken teriyaki with noodles - Japanese Near Me - San Antonio, Texas

See all

chicken old, not fresh at all & way to saucy. they gave me a spring roll but it was soggy, took it back to the front to replace it, the employee grabbed it to observe it, said he couldn't replace because " food is all gone" and did not give it back. poor customer service - wouldn't recommend. read more

It is 517 on a Monday evening March 9. This reading is on SERVICE your gentleman, the chunky monkey hanging out the bags of food. I don't know if he's nonverbal or if he can't see but he needs to be dismissed of that duty especially since he's the last person, your customers are dealing with he is rude. He doesn't even acknowledge you even when he has looked straight into your eyes completely ignored you and when I asked for my order, he just pointed at it not a word not a peep, not even looked at me when I was talking to him completely rude. There's usually a lady that works that you need to get her back on this guy needs to be in the back of house or cleaning the dishes. He is not worthy of working or talking with your guest because he is gonna lose or give you bad ratings like he is right now this is solely on him and your judgment of putting him upfront because he is worth worthless. read more

Ordered Sarku with DoorDash and it was so delicious!! I will say that I wish they had more options. There were really just 3 food options for chicken, steak and shrimp & 2 appetizers. I would have loved to add an egg roll or rangoons in. Other than that, the chicken teriyaki plate can never fail. I swapped the steamed rice for fried & used their hot sauce (makes it 100x better than it already was!) I totally recommend if you haven't been here before. read more

Sarku Japan - Chicken teriyaki - Japanese Near Me - San Antonio, Texas

I've been coming to this location of Sarku Japan for over 12 years, the food always has the same quality of goodness and freshness. If it's not extremely busy, the service is pretty quick and customer service is always on point. I love watching them my food fresh and for the most part, the food court is pretty clean and I like coming here for my lunches. read more

Everyone and their mamas mama told me this spot is a must and that it's the best in all of San Antonio and this side of the Mississippi and to be honest it's good but not the best and I get why people wait in line for it but I know there's better out there, someone point me in the right direction read more

See all

Yummy, yummy chicken!! No lie, this is delicious & always fresh! I`ve tried all; beef, chicken, & shrimp! All are great, try them together or separate, but do it, now! You`ll thank me. I always add fried rice & vegetables.....dont let the long lines turn you away, they move quickly & efficient. read more

Sarku Japan - I applied for the taste tester, jejeje. - Japanese Near Me - San Antonio, Texas

Ok it's mall food but damn it's good. I go to the mall just to get it and leave. Always a line waiting for them but taste it and you will know why read more

Unless you enjoy being spoken to like a child, I would not recommend this establishment. The male at location was very rude and curt. The app has the open from 10am to 9pm. I was there at 10:30am and was sternly told " Sir, open 11, at 11." Then ignored. So I sat until 11am because I work for a delivery service and my customer still wanted her order. read more

The absolute best and very tasty Mg go-to place when craving them amazing noodles and shrimp read more

Sarku Japan - AMAZING - Japanese Near Me - San Antonio, Texas

The food and serve are Phenomenal . Everything is freshly prepared right in front of you read more

Man this stuff is gas. 10 out of 10, I always get the chicken teriyaki and it's really flavorful. It taste good and you don't feel like a fat slug after eating it anyways. read more

Order the teriyaki chicken. No one gets anything else. It comes with some vegetables and either fried rice or steamed rice. Add on DOUBLE MEAT for $1! It comes out to a "whopping" $6. A word of caution: double meat is about two meals worth. In the Ingram Mall food court, this place is tied with McDonalds for the busiest restaurant. If a japanese restaurant is this busy in San Antonio, you know it is good. Their best weapon is always handing out samples, since they know people can't resist after one bite. read more

Sarku Japan - moar sampos - Japanese Near Me - San Antonio, Texas

Food is good, service is terrible, just one question why an important thing in a Japanese meal in Sarku Japan? Anw:The Red Sause Siracha. So when u order by internet they never give you the sause. You should pay like anyone but they say "we dont have sause, my apologies. You pay $11 like anyone in the line buy to online customer doesn't have nothing and looking at ones like what alse sir!? read more

Was in the bathroom saw a cook pee and did NOT wash his hand was playing with his weiner and walked out. He went back to cook right after feeding multiple people read more

The value offered at this location compared to other options in the mall is off the charts. Fresh made to order the servings are generous. If you're with someone you could plan to share if you're not both hungry. During lunch and dinner rush the value proposition isn't missed on the crowd so a line will build quickly but it moves at a decent pace. Service is efficient which is to say there's no time for idle conversation or more than a simple "...what can I get for you..." I think it's worth the wait and will be back in the future. read more

Sarku Japan - Chicken and shrimp combo with dumplings - Japanese Near Me - San Antonio, Texas

I love this place. The noodles here are one of the best noodle I tried. Their spicy sauce is delicious and the chicken teriyaki is very juicy. The food portions are great for two people if you are trying to save some money but this place is very affordable. read more

Love this place. My whole family has been coming here for years, my sister her whole life and it's our favorite. Even our grandparents love it. It's delicious and they service is amazing. Our favorite is the chicken teriyaki plate with noodles and veggies and extra yummy sauce. read more

I understand food costs are high for the end consumer and businesses alike. After not being here in awhile, it was disappointing to see the plate I normally order for $8 has went up to $11! I'm giving them the benifit of the doubt at this point, but God knows rice cost (which is mostly on my plate, doesn't justify $3. Anyways, I could be wrong? So I ask for a small cup of water like I used to: nope! Not even a little curtesy, tiny cup. You gotta buy your water bottled now for $3 or you don't drink! Either that or do as I did, went to a nearby, decent business that isn't run by such greedy, disgusting people. They used to be nice here. Now it seems as it went to their head, that their line is biggest. I don't think they think they need a certain level of customer service to retain their customers anymore. I don't care how tiny the cup they used to provide is, it was like 6 ounces. It's free: but it's always common practice to provide your customers with at least tap water, especially while you just spent $23 on 2 plates! But what happened at the end really took the cake. I was refused an extra plate? Good God, I know paper and plastic product isn't free; but how much does an extra plate cost? A couple of cents tops. I was refused an extra plate after spending $23 with them. All the people of San Antonio that have supported this business and made the owners rich through all these years and it's came to this. The greeed and pride shown by the management and owners is situating. They had the full to laugh at me as I walked away as well. Nice again, Absolutely disgusting! Keep your .02 cent tray and your .001cent tiny cup for water and see how far this gets you. Owners think they're being slick and using the economy as an excuse for being extra awful, but you have been exposed. I highly recommend you not go here anymore. They have big heads now and don't give a crap about the customer anymore. Not to mention, ingram mall must be struggling because it's so hot in here, ac feels off: Blazing hot. It feels like I'm outside. My wife couldn't even eat, it's so hot. Never again with these people. Hopefully others begin to notice and take the same lead as I'm taking. read more

I've been eating at this place for as long as I can remember. I went today for the first time in many many moons, and guys/gals let me tell you, it didn't miss a beat. I had the chicken and shrimp teriyaki with fried rice, and do yourself a favor and ask for extra sauce. It was so much food I didn't even finish half of it. Definitely recommend. read more

Wow! Highly recommend this place for their portion sizes, flavorful dishes, and affordable pricing. We had steak/shrimp with fried rice and chicken/shrimp and fried rice, both plates exceeded our expectations. We only wish they had a restaurant outside of the mall but we will definitely return! read more

Sarku Japan - Teriyaki chicken and shrimp with fried rice - Japanese Near Me - San Antonio, Texas

we saw one of the cooks in the restroom going to pee and he did not wash his hands.The food is pretty good, but i am still disgusted that a man that feeds hundreds of people doesn't wash his hands when he goes to the restroom. read more

I usually make a rule NOT to eat mall food. Never seems to live up to expectations. Wife and I were at Ingram Mall and had the munchies. This place looked busy, and the food was coming out fresh. So why not? We got the chicken teriyaki with a spring roll. Honestly, the food was freshly cooked. And tasted good. Nothing really bad to say about anything. Pricey? Yah, you're in a mall and everything is going up. I can honestly say I was pleasantly surprised. read more

Good place to eat for a quick bite . It's in North Star Mall . It's Japanese food on the go .

This place has horrible customer service and will not do anything to make a customer happy. I asked to simply have my chicken put in a separate container and the store owner "Tian" said no. I asked what the problem was with doing it and he would not give me an answer. Every other Sarku Japan has no problem doing this for me but this location makes their own decisions based on however they may be feeling that day. read more

The food is good but after finding a long thick brownish/blond hair in my drink cup after I was halfway done with it I will not be back. Disgusted!!! read more

I personally enjoyed the food, but the service needs work. The person working the grill (the older gentlemen who appears to be a seasoned employee) and another cook were somewhat rude. They asked me a question to which I could barely understand due to heavy accent and the noisy atmosphere. I excused myself and asked him what did say. He then looks at his coworker and smirked while he asked me rudely "what was your order?!" I told him what I ordered, then he mocklingly repeats what I said to his coworker under his breath and they both laughed out loud hysterical. I would love to come back and enjoy the food, but if I'm going to be harasssed, I'll just eat somewhere else. read more

I ALWAYS have to stop by here whenever I go to the mall. The food is always fresh and delicious.

if I could give this place a zero I would the service was absolutely the worst I asked the cashier to put a double chicken when I got my plate the guy was saying double-chicken and put double chicken to the girl next to me and then I got regular Chicken on my plate I told him I didn't get double chicken and he said the plates are smaller that's what you get no more chicken and then my mother went to go complain about to chicken to the cashier and she said no we gave the right amount of chicken we have a stick to prove it they put a toothpick to determine how much chicken you're going to get and even though my receipt said double-chicken they still told me no. I'm never going to go to this place again. read more

I personally order the chicken teriyaki with steamed rice no vegetables DOUBLE MEAT. My husband and i do share this because it comes out to be a lot of food for $7. Line can sometimes go PAST mcdonalds but the wait is worth it, i even come to the mall just to eat here :-) read more

It's always good and the owner and main cook are kind. I never leave feedback but some of these other comments are ridiculous. Go eat there and you will see why there is always such a long line! It is definitely worth the wait. read more

Great food on the cheap 4/5 only due to their inability over years to maintain the line to a decent length. Compared to the other options here, it's worth it if you can handle the wait. read more

Dont let the long line scare you it moves quick and is worth the wait. They give a huge portion get the chicken dont waste time with anything else trust me lol read more

Amazing food. Customer service sucks especially from the younger guys cooking the food

I was really looking forward to eating the food, but the people were so rude and not only that but the beef wasn't even cooked right at all. Worst experience ever. read more

This place is awesome and has the best value in the Ingram park mall food court. It also tastes great and you can even share since the portion sizes are so large. I would say he majority of the time I come to Ingram I go to Sarku. read more

It's black Friday and I stopped to eat here and he tried my card twice. It declined. I called my bank there was no hold or anything so I asked him to try again. He literally shooed me away and said I'm not trying again, leave. Wtf! That's not how you treat customers. Then I came back to ask his name and they all started talking and laughing then gave me his name. I love the food here. But just because of their customer service I will never return. read more