For the most part prices seem to be average or slightly higher than Dick's on sneakers specifically. They got me with the BOGO 50% off deal though and a pair of cute sandals. Staff is helpful and knowledgeable. Variety is vast & they have a good size clearance. If only the margins were a little better. :) You can't beat a brick & mortar shopping experience though! read more

Off Broadway Shoe Warehouse - socks! - Shoe Stores Near Me - Cerritos, California

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A different variation of a big shoe store like DSW. They sell similar brands too. My friend was shopping for heels here but didn't find what she wanted. read more

Selection was a little scarce but it was a good sale to buy one and get one pair 50% off. The girls were helpful and we got to buy two pairs. They have a good variety. read more

I'm not a curmudgeon and it's not that I don't believe in being generous and donating to charities, it's just a decision I made to not do it at check out spots. I feel I'm doing business with who I'm doing business with and I'll direct my charitable interests. I don't mind places asking, but if you ask a yes or no question, no is an acceptable answer. Michelle, the person asking didn't accept my wife's no. Countering with a "Are you sure, it's only 55 cents?" Is not acceptable to me. I don't go there and ask them to donate to Ronald McDonald House or Donor's Choose, but if I did, I wouldn't counter with "Are you sure and assign some number?". read more

It's always pleasant to come here when my kids need shoes. It's right in town, and they always have BOGO 50% off sale. Sometimes, in the clearance and last pairs rack, you can find decent shoes for a lot cheaper. My kids always find shoes they like. They get shoes for p.e. and for casual wear to school. They carry casual, running, crocs, dressy, etc. I'm going to come back soon since its now boot season. I have to get myself a fresh pair for my fall/winter outfits. read more

Ms. Ana was great, helped me find the shoes i needed & was great to talk to. i would definitely come back again. another store associate her name is evelyn rang me up & was very polite as well. read more

Good selection, found what I needed, helpful staff, available accessories, able to try on fit,

It was my first time shopping at Off Broadway Shoe Store! What brought me in was the sale out front of buy one get one pair 50% off. The shoe selection is huge! They had shoes as small as size 4C that I was looking to purchase for my 1 year old. Davi helped me at the front desk and was friendly, knowledgeable of the shoes and discounts, and made me feel special. This is now the place I will come back to for all my shoe buying. Thank you Davi! read more

Customer service at the worst. The price was wrong and they didn't want to honor the price stating that they were in the wrong place. I didn't want to argue just asked and they were quick to give attitude without a reason. All I did was ask if they could do anything. They looked pisses while checking us out like if we did something or they owned the place. Quick on a power trip for some reason. Also, no one was in the floor to help, only registers talking with each other and with no line. They certainly didn't like when I asked them a question like I'm stupid or something, I don't work there I shouldn't have to know what the codes are and a simple explanation would of been nice without the attitude. They did have a selection of shoes which was good and a good deal and honestly if my niece wasn't with me and she truly wanted her shoes and looked so happy I would of not bought them. That's the only reason I'm giving it a 3 stars but I'm not returning ever. read more

I bought 3 pairs of shoes online for work. They were lower heeled closed toe Marc Fisher and Bandolino; two great brands. They were super cute, but shorter than what I am used to, but I thought that I could make it work. Between that and the fact that they weren't that comfortable, I decided to return them, but I didn't want to go through the process of mailing them back. I went to my trusty Yelp app and saw that there were several in the area. I chose this location, since it was in the vicinity of where I needed to go. It was easy to find and I was ecstatic to see that the store was big, as I love shoes! There's plenty of parking and the store is located in a prime area surrounded by shops and restaurants and also across the street from the mall. Walking in, I was immediately greeted, which I liked. I walked straight to the shoes to see what kind I was interested in. Unfortunately, I have to wear closed toe shoes to work and almost all of my heels are peep toes. So needless to say, it was time to invest in new shoes. I had already bought some ballet flats from Target that I loved, but I also missed wearing heels, so I was determined to find something cute and comfortable. I was surprised to see that they not only had a good selection of shoes, but they also had plenty of small and large sizes. Today, they had a buy one get one 50% off sale. Definitely my kind of sale! I chose two pairs of heels, both of them higher than the ones that I was returning. I walk better in higher heels and they're more comfortable than the lower heel ones, which I also trip in...go figure! When I checked out, it was an easy return/exchange transaction. My receipts were inside my return boxes, so there were no problems. I also had no idea that I had already been gifted with a $15 off reward, either! So essentially, I paid about $12 for one of the pairs of shoes! Definitely join their rewards program! I know some people are weird about giving their phone number, but for every $200 you spend, you earn a $15 reward. read more

Dang they have a 50% deal buy one get one free! But the first shoe has to cost more than the 2nd shoe. In my case, the Nikes I chose are $10 less than the running shoes I picked. I just need some shoes to go to the gym in honestly. I'm thinking about what I want to do. I possibly will just buy the Nikes $60 or the running shoes for $70 and call it a day or the other way around. I'll see! read more

I went in today looking for some graduation shoes It was such a pleasant experience Denisha helped me and told me about the deals! I ended up leaving with four shoes ! Great customer service Definitely recommend 10/10 read more

What this store has going for it is superb customer service. I was greeted immediately and assisted in looking for the specific type of shoes I was after. Unfortunately their selection of men's dress shoes is limited so I came up empty handed. There are far more shoes for ladies but as far as men's shoes they seem to mainly have athletic options. But I did find what I was looking for at an OC location of Off Broadway a few days later. read more

Off Broadway Shoe Warehouse - Shoe Stores Near Me - Cerritos, California

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I had a great shopping experience today at OFF BROADWAY SHOE WAREHOUSE, EVELYN was awesome, so helpful and polite she helped me order shoes in my size that were not available in store and getting them shipped to my home. Great customer service EVELYN , thank you so much. read more

Service is very welcoming. The workers are pretty funny and helpful. I always look forward to buying a few pairs of shoes, especially with their buy one get 50% off deal. Super helpful and a very nice work environment as a customer!! I suggest anyone who needs running or walking shoes to go to off Broadway!! read more

Denisha and Dani were a great help from the minute I walked into the store was greeted with a smile. Helped with shoe fitment.

I walked out buying nothing because of some convoluted discount scheme. Because one pair was a five dollar difference in price not allowing you to buy a second pair at 50%. they lost 100% of the sale and 100% of a future customer. What a ridiculous scheme to advertise 50% off second pair then have half of the inventory not qualify. I hope they get nailed for false advertising read more

They advertised bogo- buy one get one free. Cool I was purchasing shoes for a community giveaway. I was going giveaway a couple of shoes but since it's bogo now I'll give away more. I Pick out the shoes and then the cashier tells me the ones I selected don't qualify. I said I selected in the section that says "BOGO". She's like it needs to say the red bogo sign. I said it does.......that's where I got them from. She's like well the register says it doesn't qualify soooooo........ So fine I just put them all back. I was literally about to spend over $300 even with a bogo. Nice job. Guess I'll find some other location! read more

I am not sure what kind of customer service training they are doing but the customer service I received was rudeness and not helpful. They even laughed when all I wanted was help. 05/05/24 at approx 3pm. I am going back to return what I bought because it is my understanding that they don't need my money or me as a customer. read more

Danisha was the moody kid with the lifeless energy who had to ring us up. It looked like it was a chore for her to blink and breathe. She worked with one hand in her pocket the whole time. No eye contact what so ever. Only talked when she had to. read more

I came in to do some birthday shopping and I got really good service from all specifically Denisha !!

Really great service. I was helped by Denisha who showed around the store to look for the specific shoes I wanted. She was extremely nice and helpful. I would highly recommend this store to anyone looking for shoes at a discounted price with excellent customer service. read more

I went in this morning looking for shoes. I'm greeted by a pleasant clerk who informs me of the current special. I look and spot the perfect shoes. As I'm looking, a clerk passes by me and says are you finding everything ok. I reply "Yes", select the box and putting trying them on. The shoes are super cute on! But I'm noticing in the time it took me to take off my shoes and try on the ones I selected, I'll be damned if 3 clerks weren't circling me like a shark! I got so pissed! I feel like I was profiled. I politely put my shoes back on, returned the shoes to the shelf and walked out. NEVER AGAIN! I never bought a pair of shoes from this store/chain, and won't after today. My money looks good in my wallet! read more

This store has a great selection to choose from! By far the best customer service I've ever received, the staff is helpful and readily available to answer questions. with great sales year round there is no better place to shop for shoes ! One stop shop for all my xmas gifts thanks to Rocio for all your help ! read more

Amanda is one of the store managers at this location , she is rude and has the worst attitude , terrible customer service never coming back

Amanda is a wonderful worker! She's very attentive and super kind! As soon as I walked in she helped me with whatever I needed. She definitely made my day a lot easier. Amanda is the best person in my eyes! If you ever go to this store ask for Amanda! You won't regret it read more

Employees don't even know their own return policy... Rocio was so rude, she refused to do an even exchange when their policy clearly states I could get current price.. worst service ever! I've never had such a nightmare for an even exchange, just one size smaller read more

Off Broadway Shoe Warehouse - Shoe Stores Near Me - Cerritos, California

Disappointed with the customer service. Had a pair of booties to return. Got them as a gift... And I didn't have a receipt. The CSR, Hillary, tells me I can't exchange without a receipt... She tells me that I'll need to get a copy of the receipt online, if I can't find my hard copy.. Yata-yata-yata... I thought it was weird for a store that is so big to have such policy (I mean, for a little boutique is very common, but not a big shoe store) plus I was getting the same exact shoe, just a different size. I asked her if she was sure about that and she said yes. Well... I'm able to obtain the receipt and I go in two days later (Hillary was going to hold my shoes till today)... So I'm reading the back of the receipt and the receipt clearly says that I can exchange without a receipt!! Mind you, the CSR that assisted me today, Melissa, told me that it was true that they couldn't take an exchange without a receipt and that is how they've been trained. (She shared that she was fairly new). So then I ask to speak to the manager... And here comes Amanda... She heard me out and gave me an "I understand. I agree, they shouldn't put it on the receipt... Here's a card if you'd like to complain"... At this point I don't even know that I'm upset or just feel sorry for these sweet but useless store reps! It's ridiculous how clueless they are when it comes to customer service. How about a future discount for my time and gas!! Or just to show that you sincerely want to keep my business... Or bc you realize that what you/your store did is wrong?? For the store owner/CEO/CFO ... It is not okay to put something in writing and change it up! No, that's not good business!! You're training your reps to lie and make it inconvenient for customers to exchange merchandize. Horrible. That's how you take your own business out. Not ethical. read more

Off Broadway Shoe Warehouse - Second paragraph clearly says you can exchange without a receipt! The store sign does not match this but your receipt is a contract. - Shoe Stores Near Me - Cerritos, California

Love this store! They have the very wide selection of shoes both for men and women. I went in to get some black sneakers for me and my daughter. The staff was super nice and they all had masks on. Amanda shared their special and she made herself available for any questions. My daughter found some cute sneakers and I found a pair of sneakers I loved however not in my size. I wear a 6.5 which is a popular size so I understood. I was bummed but Amanda offered to order them for me and I could pick up in store. I really loved them so I placed the order and within a couple days I was called and told they had arrived and I could come by and pick them up. Overall great prices, shoe selection and customer service. read more

Isaiah was a huge help! I really felt like he went above and beyond in his customer service

I came in to look for some new essential boots for fall, and I was being indecisive, however, the manager Amanda and Edeassisted me and was amazing! She was very patient, as I was going back and forth with which pair of shoes I wanted! In the end I went with a classic black Chelsea bootie. read more

Horrible service. The team is not friendly, they don't care about helping you. Same goes with the corporate office. Made a very basic complaint about poor service and they didn't even apologize for the actions of the employee, but the misunderstanding. No accountability as a company. I was a customer for the last 8 years or so, spending about $2k a year on shoes between a family of 5. Poor service, I will never go back. Sucks because I live around the corner. But I won't based solely on principle. read more

The women and men's and kid's style are so awesome many too chose from the Service by representative Diego today was excellent made are experience awesome my husband got assisted multiple times by this young with excellent customer service,plus very knowledgable in the Shoe Products and Sales also let us know about online order since 1 pair of my shoes i wanted was not at Store so order a pair of shoes hubby size was there so he was able to pick up his pair. read more

They have great deals on shoes during the BOGO (buy one get one 50% off) special. The prices are a lot lower than department stores and other discounted shoe stores. They have plenty of selection on women's shoes from sandals to heels. They have plenty of sizes especially smaller sizes as those are difficult to find. I like that you can order on line and pick-up in stores so you can have it right away. The shoes are in great quality and they carry new styles as well. The brands they sell are well known and half the price compared to outlet stores. Many of the shoes are on sale and clearance prices. It is great that the clearance price also counts towards the BOGO special. When you sign up for the rewards program you get double the discounts and along with birthday offers. The store is organize: correct shoe size in the box, displays are in the right shoe category, and prices labeled correctly on the box. The clearance sticker is clearly marked on the box so you know exactly how much you are paying. The employees here are helpful they always help me check the prices and look for other stores if they have my size. If you do not see your size you can ask them to look for it in other stores, they never gave me an attitude when I ask them to do this favor. This service is especially helpful if you are looking for an older style shoe or last season and the mall does not carry it anymore - you might have better luck in this store. They also have a great selection of socks. They have fashion socks and socks specifically for winter boots that I have not seen in many stores. The return policy is quick and simple which helps a lot if you are indecisive. read more

Off Broadway Shoe Warehouse - Look At All The Savings!!! - Shoe Stores Near Me - Cerritos, California

Duplicate charge and not even their customer care can resolve. It's been almost 3 weeks and still no refund. First and last time here.

Great place to shop for a variety of shoes! That's what I love about this place,I could shop for Nikes and Adidas just aisles apart! They got sandals for the summer,walking shoes,and in the newest styles too! It's clean,the staff keeps everything organized & easy to find! I literally helped myself to a couple pairs for me and my dad! The young ladies who work there are friendly and helpful! They informed me their able to order any shoe in case I can't find a specific size! I used my coupons they send in the mail,I will be a returning shopper here! Love everything about this place! read more

Off Broadway Shoe Warehouse - My favorite pair of Nike shoes! They're super comfortable and go with any style of gym clothes I wear. - Shoe Stores Near Me - Cerritos, California

Horrible Customer Service. Bought a couple pairs of shoes from them and was shipped the wrong size. I then emailed them multiple times with no response. I then called and they said I could return but I had to pay return shipping even though it was their mistake. I am calling my credit card company to dispute the charges. Terrible company do not buy from them. read more

It was my first time shopping here today just days before Christmas as I needed a pair of waterproof shoes for my trip to New York next week. I came upon a pair of Rockport Ketson boots that were waterproof and had traction soles. Although this pair were not officially snow boots, the reviews on Amazon were great! It sold on Amazon for about $120-135, and I got them for $99. Then I saw a sign underneath that said Buy One Get One "FREE"... (Normally it's half off the 2nd pair, but certain boots were BOGO FREE this week). What a deal!!! They have a nice selection but some nice pairs had limited sizes. The good thing is that they can also order shoes for you if they don't have it in the store! They had a pair of mid-top brown leather Chuck Taylor's that was so nice. Too bad it was out of my budget. They can sign you up for rewards and you get coupons when you reach a certain amount of points. You also get $10 on your birthday! read more

Amoreyna was a great help. I highly recommend coming here! She's the best! She helped me find exactly what I needed. I came in looking for one thing and she sold me on another. They have such great deals here! read more

I bought a pair of shoes on the 10th for my work and the box said slip resistant, but when i wore them to work I slipped all around the shop. Went to the store trying to return them. They would not take them back with the box... like they don't have a bunch of boxes laying around the back of the wear-house... this is ridiculous so now I am stuck with a pair of 80.00 work shoes that I cant wear and they would do nothing to help me at all. Needless to say I will never be shopping at this location again or any Off Broadway Shoe Warehouse ever with such bad return policy's. read more