Great customer service up in the front! They have a huge selection of products to choose from…read more Great value and quality of items sold. One stop shop for various adventurers.

This is one of the best selections of surplus supplies and also you can sell/trade military…read moresupplies. Check weekly for in store deals.

Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

This is the best Turners location HANDS DOWN! The staff is friendly and helpful. I've never had an…read moreissue with anything at this location! If possible ask for Kelani or Cristian for assistance, they're awesome! Because of my experience with staff here, I will ONLY go to this location going forward, and if you're reading this, you should do the same! And all the talk about long wait times is true, however, they now have appointments online you can make ahead of time! And you can join the waitlist if you're close! No more excuses or bad reviews!

The worst customer service I've experienced at a retail store. If you're considering just stopping…read moreby to check out one of their firearms, just forget it. You could literally be waiting an hour or more. They are hopelesssly understaffed or mismanaged because there has been no discernable improvement. It's like they don't want your money. I just called to see if they had a particular model of binocular and the guy said he'd put me on hold at the gun counter and someone could help me at some point, so likley an hour or more wait. Go anywhere else. Don't support places like this that seem to hate their customers. CAP Tactical is just a few blocks away and there is never a wait.

This Dick's Sporting Goods is either seriously understaffed, or the employees on the floor have…read moremastered the art of disappearing. When you actually need help, good luck finding someone. And, like just about everywhere else these days, the prices are high. If I'm going to pay premium prices, I at least expect to be able to find an employee when I need assistance. The store itself is fine, but the customer service definitely needs improvement.

Customer service doesnt exist here. Jaslene was our cashier…read more The transaction experience was awful. My husband had a little sticker shock at the register for the 26 lb weight we were buying. He took a moment because he thought it was a little less online. When he asked "and that's the total with tax?". Normally you hear back a confirmation but instead she said no with tax it's $73.62. Mind you we were at the register to pay not for a price check. My husband was looking at his phone and she blurts out "you want it or not?". We told her yes but I had to explain to her he is just taking a moment to look up the price. Normally someone at the register gives the total price when purchasing not sub total. I walked away once my husband got the receipt and was already a good ways away from the register and she yells out "Good Bye!" In the most patronizing tone. It was the cherry on top for this review. We are all human and can do better but this right here is why online shopping and self check out is putting cashiers out of jobs. Maybe she should remember that the next time she wants to be unjustifiably rude and try to make people feel less than with "you want it or not?". So if you want your intentions to be buy something rudely questioned in front of other guests than this is the place and Jaslene is your go to.

I called John and asked him about a part number that was given to me by Arb, for an aluminum…read moreawning. #814101A. John said that he would call me back because he didn't have the part number I supplied to him. While I was waiting for the call back from John, I called back ARB to verify the part number that was given to me. The guy at ARB gives me a another part that was different from the first one.#814102A I was giving the wrong information the first time.. John calls me back and says that #814102A isn't the number. He says it's#814201A. I said no, I just got off the phone with ARB. John then insults me by saying that I must be Dyslexic. I'm sorry but you don't disrespect your customers who is trying to do business with your company. I have proof that the numbers that was given to me from ARB is correct.

This was such a great experience visiting and having John walk through the Snow Peak brand. He took…read morethe time to go through the IGT sets and explain the pros and cons of each accessory, frame, and table setups. I was able to let him know how I wanted to set up a backyard outing and he not only demonstrated certain scenarios, but he also gave really helpful tips and alternatives that may be helpful. In the end, I ended up getting what I had in my list, but also a few items I overlooked. What a great shopping visit!

Oh my goodness! The Store Manager Shayna, needs a raise! It was an honor having her assist me this…read moremorning, as she guided me through the process of finding the perfect tactical pants for an event for 9/11 tomorrow at CAL STATE LA. Great energy! She is meant for her role and how knowledgeable and passionate she is with the product in the store was impressive. She showed compassion, gentleness, reassurance and I haven't had this kind of emotional stimulation in a very long time! Holy Moly! I am definitely coming back! Her presence and energy are reassuring! THIS IS YOUR SPOT! I highly recommend!

Miguel's customer service was AMAZING!! I walked in not knowing exactly what I needed, but knew I…read moreneeded it like yesterday. He was kind, knowledgeable, and most importantly patient as I figured out what I was asking for. Even when he determined his store didn't have it, he gave me guidance on where I could possibly find it. I was visiting and not familiar with the area and he took the time to help me find my way.

Doing business with SoCal Armory has been a great experience! The entire process was quick, easy,…read moredetailed, and clearly focused on safety. Being my first time, I wasn't exactly sure what to expect, but the service and experience have been nothing less than exceptional. Everything was explained clearly, the process was thorough without feeling complicated, and I felt comfortable every step of the way. I definitely made the right choice by choosing SoCal Armory. Great service, great experience, and I will absolutely be coming back in the future. Highly recommend!

New to firearms, these guys were the best. Easy transactions, knowledgeable and fast…read more Would highly recommend.

I have purchased a few bags from here and they are the most durable things I have ever owned. I…read morehave had my Mission Pack for over 14 years now and travel with it everywhere. It has an expandable, vented drop down pouch for muddy sneakers or just damp gym clothes to get them away from the main compartment. Zippers are large and macro. Easy to grab, super durable. The Mission Go Bag is the perfect "personal item" when flying because it fits a ton of stuff (snacks, wallet, phone, boarding documents, a full Hydroflask, etc.) but still slides perfectly under the seat in front of you. I can spin it behind me when walking or back around in front of me to sort through the contents and pull what I need. This bag is also designed to fit right inside the larger lower pouch of the Mission Pack too if you wanted to consolidate the 2 bags. All in all, couldn't be happier with this purchase or the high quality of these bags. What a value when you consider how long they last.

I purchased a set of masks from their online store and I was very pleased. The masks are well made,…read moresturdy and comfortable without bunching up. Already recommended to friends. Great value.

Best snowboard shop in the 310. and they provide lessons on the machine! Get my wife up to speed…read morebefore we hit the mountain. Teach my groms too we're all hyped!

Best snowboarding shop in LA…read more I've gotten most of my gears from here. They offer variety of selections. Love going to the physical store since I can try out the fits better. Their board services also very convenient. Wanted a full tune but they recommended just the wax which saves me money. Service is always nice and welcoming

First of all, I had a hard time finding the place. There was a Halloween shop downstairs and I had…read moreto come upstairs. Found a very big footprint and a very good selection. I needed to get five Sparks basketballs. They had one on the floor and the others in the back. I think they need more people working there. There were people at the checkout, but upstairs there were really only two people, and that's not enough for a large footprint and inventory questions and things like that. Other than that, Dick's was a very good experience.

Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.