Went to Dick's Sporting Goods to get a pair of Adidas ballet shoes, but the pair I wanted turned…read moreout to be online‑only, which was a bummer. I tried on the Adidas Tokyo shoes I've been eyeing, but once I saw them on my foot, it was a hard no; they looked like banana boats, and that's not cute at all. I ended up getting a black and cream gum bottom New Balance pair that I really like. I'm planning to wear them with a dress and some lacy socks. The young lady working the shoe section was on it, assisting me and several other customers at the same time, and she didn't miss a beat. She did everything with a smile, too. Dick's Sporting Goods is always well‑stocked, organized, and reliable. Definitely recommend.

Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.

BIG 5 seems like an antiquated sporting goods store from yesteryear, but it's outlasted it's peer…read morecompetitors like Sports Chalet, Copeland's, Sports Authority, and so many others. All that's left is Big 5 and Dick's. REI doesn't count, as they're too niche. This location has a lot of merchandise and it's inherent problem is the aesthetics of the layout of the store. It's way too crowded and cramped for shopping and could use an expansion and makeover where it feels well-lit and spacious. It's sort of the difference between Target and Wal-Mart. I think Big 5 could use new branding as a company. It's a good store with good prices. They do "over coupon" as Bed Bath and Beyond did. You can always anticipate a $5 off of $15 type value-pac FSI mailer coupon and almost won't shop without a coupon. It's a longterm flawed business strategy. Their prices are quite good in many ways. I went shopping for shoes and they had shoes on sale for $30-40 where I went next door to DSW and most of their comparable shoes were $50-55. You'd think DSW whose only business is selling shoes, would have a competitive edge, but it doesn't and didn't, at least for active/athletic shoes compared to Big 5. I'd say check Big 5 out first or last, but don't buy any shoes until you've visited a Big 5 like this one. Parking is fairly easy in this outdoor strip mall of sort, that has a Sizzler, Harbor Freight and other businesses.

It's always a issue wth ammo purchase went Saturday and was told to come back Monday due to no…read moremanager on dutytil Monday after 12...went back Monday after 12 and was told by manager that there needs to be 2 managers and directed me to another store

Nothing special to report--and sometimes that's a good thing…read more I walked in, found exactly what I was looking for, checked out, and was on my way. The store was easy to navigate, and the overall experience was smooth and stress-free. What really stood out to me was how much less hectic this location feels compared to the Big 5 near my home. I'll definitely keep this one in mind the next time I need sporting goods.

Well stocked store for most sports. I was specifically looking for a Tour de France t-shirt (the…read moreyearly HUGE bike race in France), but they didn't carry any. I called before going over, but wanted to take the chance on looking on my own JUST in case the employee who answered the phone didn't know. Sadly, they didn't and don't. Being a big bike riding community, I would think they'd carry SOMETHING during the race (actually, any time of year). Store seemed okay, maybe a bit cluttered and narrow aisles.

Safari and his staff his wife and all the guys are awesome. They are very knowledgeable in all…read morethe sports which they cater. Full selection of tennis rackets, strings, accessories bags and surprisingly very good selection of apparel. If you want to find something in tennis or pickleball they've got it. Stringing onsite with fast turnaround. I bought two Wilson RF01 Pros from them. they always have multiple of the same racket for serious players. They let me weigh the frames to make sure they matched and use my balance board so that I could customize them to my spec. Great people great service good atmosphere excellent selection. They always have things in stock that's the key. I've been coming here for more than 20 years.

0 stars. We drove from an hour away looking for the vibram five fingers. Lady upfront let us know…read morethey do have them in the back and to wait for someone to help us. We're waiting for 15 minutes thinking someone was going to come help us but all the staff continued to help any and everyone else walking in after us. The lady clearly sees us sitting and waiting as no one is helping us and does nothing STILL. She told us to wait at first so we weren't going to rush her but 20 minutes... to look at some shoes??? We left clearly upset and get a "bye thank you" from her. Thanks for absolutely nothing.

Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

Have come here a few times to check out golf section and Brandon has been angel ! Always personable…read more, friendly and knowledgeable about the items in stock and online . Has gone above and beyond multiple times in terms of customer service!

Customer service doesnt exist here. Jaslene was our cashier…read more The transaction experience was awful. My husband had a little sticker shock at the register for the 26 lb weight we were buying. He took a moment because he thought it was a little less online. When he asked "and that's the total with tax?". Normally you hear back a confirmation but instead she said no with tax it's $73.62. Mind you we were at the register to pay not for a price check. My husband was looking at his phone and she blurts out "you want it or not?". We told her yes but I had to explain to her he is just taking a moment to look up the price. Normally someone at the register gives the total price when purchasing not sub total. I walked away once my husband got the receipt and was already a good ways away from the register and she yells out "Good Bye!" In the most patronizing tone. It was the cherry on top for this review. We are all human and can do better but this right here is why online shopping and self check out is putting cashiers out of jobs. Maybe she should remember that the next time she wants to be unjustifiably rude and try to make people feel less than with "you want it or not?". So if you want your intentions to be buy something rudely questioned in front of other guests than this is the place and Jaslene is your go to.

Great friendly service for all your sports needs including team outfits in any sport football…read morebasketball baseball tennis volleyball team uniforms Letterman jackets customization all your uniform needs .

This is our first year at TABB and we ordered from their shop...never again will we make that…read moremistake! We spent over $300 dollars on shirts and sweatshirts. We waited over a month and contacted the company and they said " oh yes, your order is ready, I guess our email didn't go through". So, we go there and pick up our stuff and I leave and realize they didn't put my sons name or number on 4 of the items(which I had to pay and extra $7 for each piece) so I had to go back and they said it would be ready the next day and that they would contact me, well they didn't, so my husband had to call them to check and sure enough they were ready! Surprise. I was not offered any money back Or a credit. They could have at least reimbursed me my $22 for shipping since I had to make 3 trips for their mistake!

7/12/26 Time for new shoes !! My dogs are barkin'!! Lots of selection, great attentive customer…read moreservice (by Raymond) and prices are competitive. What I appreciate most is no hassle or pressure for buying into the membership. Hence the 5 stars. Raymond was very polite & made me feel comfortable by offering to try other makes/brands to see what will the best shoe fit. I ended up buying two pairs. I've purchased single pairs before & regretted not buying a second pair coz I liked the fit so much. Learnt that lesson well. Happy with this experience today

Update: After I left this review (that I also left on Google), Road Runner Sports asked me to email…read morethem. I did, and I was later told that the Torrance manager and team had "touched base" with me, which is inaccurate. The only interaction I had with the store after my purchase was when I returned the same day to try to return the shoes. No one from the store ever contacted me afterward to follow up or try to resolve the issue. Unfortunately, no resolution was offered. Still the worse experience I've ever had. AWFUL AWFUL AWFUL. ---- Road Runner Sports started as a promising experience but turned into one of the most frustrating customer service situations I've had. I came in to buy running shoes, and the initial process seemed great. The associate scanned my feet (which was actually pretty cool), had me try insoles, and brought out three shoe options that fit my profile. However, communication was difficult, he was mostly mumbling, and I had to repeatedly ask him to clarify what he was saying. When I decided on a pair of ASICS, he immediately tried to upsell the insoles (around $120), even though I had only tried the shoes with those insoles, not with the original ones. That felt a bit misleading. At checkout, he also pushed the VIP membership, saying it would give me 90 days to try the shoes and return them if needed, making it sound like that flexibility depended on being a member. We declined. When I got home and tried to run in the shoes, I couldn't even last 90 seconds, they just didn't work for me. We called the store (using the number listed online) and were told that as long as the shoes looked brand new, we could return them. That gave us confidence to go back. Unfortunately, the in-store experience during the return was completely different. The associate told us: * The shoes did not qualify as "brand new" * We could not get a refund to the original payment method unless we were members * The only option was a gift card Then, again, we were offered the membership as a solution. The inconsistency between what we were told on the phone and what happened in-store, combined with the repeated upselling, made this a very frustrating experience. What started as a helpful, professional fitting ended with unclear policies and poor communication.