Five stars for one individual service professional - Daisy. After our contentious experience with the first representative we had the good fortune to work with Daisy, who happily asked how she could help. She was the consummate professional and she listened. She corrected the erroneous information we were previously given. And she was able to unravel the huge confusion with our accounts. Her technical experience and caring-heart made, what started out poorly, a very productive experience. There are some great ones there and DAISY guided us through the ugly cell phone business. Thank you Daisy. read more

This Xfinity store has got to have the worst customer service by far. The employees are extremely ghetto and unprofessional. I had to stop here regarding my Internet equipment and there were a ton of people lined up around this bench seating and the staff was telling us to stand in that area like we are cattle. It took forever to be helped and cat the end of the day. I did get what I needed, but the gal that helped me was very unprofessional as well cursing and just with a bunch of foolishness with her fellow coworkers. I hope to never have to come to the local Xfinity store again, because this wasn't it. Please do better Xfinity. Hire people who will be professional. We as customers pay way too much to deal with these types of shenanigans. read more

Xfinity Store by Comcast Branded Partner - Internet Service Providers Near Me - Citrus Heights, California

I really hated Albert's personality. There were procedures and protocols that could have been kept to himself. Commission needs to be restructured if its going to prolong my visit as I guess I needed to know why he wouldn't be receiving commission on my situation. In addition to his brash personality, I didn't get the new phone I was hoping for, just a switch to the service and now it looks like I'm going to miss out on promotions I could have gotten. He yelled at a customer about getting away from the door because of conversion. He gave me lectures about using online platforms. I'm not sure if his intent was to make me feel bad about his commission situation, but I just felt uncomfortable with the details, he earns hourly I presume. I hated it but we got the job done in the end, rushed out because the store closes at 7, maybe stay open one hour longer and have training about decorum. read more

No help. Then they say call customer service and asked if they could call with me the general manager said he was not about to sit on the couch on the phone with me. read more

Great customer service, I was helped by Dejon today he was super down to earth and understanding of the help I needed. Fixed the problem for me and walked me through what he did. Albert was also super kind and respectful to the customers he was helping I was being helped next to him and he greeted everyone with warmth and respect. The employees here want to help you and get things done. read more

Albert Thiel is a customer service genius. He's friendly, authentic and genuinely wants his customers to have a positive experience.

Always trying to sell you something you don't want and do not really take care of customers

I went in today to lower my $243 month bill. As a Senior I cannot afford it, and I only watch 6 cable channels. After 15 minutes he quoted a higher price. Ill do what all my family and friends have done, cancel Xfinity and us an Amazon Stick, Hulu or U Tube. read more

Always the honest , personalized service from caring professionals who really try to give you the best plans for your internet, cable and mobile service. Many of the staff are established, seasoned professionals and the fact that you see the same staff is a plus. Daisy is remarkable, patient and always accessible! read more

I have experienced the worst customer service I have ever encountered. I have spent more than 20 hours in the store and over 5 hours on the phone trying to resolve an issue that should never have happened. I originally intended to sign up for internet service but was persuaded to add a phone line as well. Unfortunately, I have now been without the ability to receive calls or send text messages for 14 days. Every day, I am told to wait another 24 hours while the issue is supposedly being worked on, yet there has been no resolution. I have repeatedly been given the same answer without any meaningful progress. I was even told that my options were to purchase a new phone number or buy a new phone. When I attempted to purchase a new phone to resolve the problem, I was informed that this process would also take another 24 hours. This experience has been incredibly frustrating and unacceptable. I have invested an unreasonable amount of time trying to fix an issue that was created during the activation process. I expect an immediate resolution, appropriate compensation for the loss of service, and a clear explanation of why this has taken two weeks without a solution. read more

Never again will I do business with this company and especially this location. Sales people are only interested in sucking you into promotion, than help you get what you need. They assigned me a new phone number in order to get a new phone at a better rate. How ever they then place my original number on the new phone, which took away my ability to move to a new carrier when I still owed money on the phone. I left them because I was moving out of the area and when I tried to get this problem corrected they said you're leaving us. Anyway, pay the phone off. Tough luck. Now I know why they have such a low rating. read more

Yesterday I went to upgrade my phone. I had made an appointment. I walked in the door and a representative named Albert met me and boy. He really did a good job. Taking care of me. He gave me respect five star treatment and he was very transparent about everything he was doing as we went through the paces and paperwork. I want to give him a shout out and thank him again! read more

Just left after a frustrating experience. 6 employees in the store....4 sitting behind the counter and 2 positioned in the front to "greet" customers and find out why they are coming in. We brought 1 of our 5 iPhones in because we just need help setting it up. We never got it set up with an Apple ID and "find my" but now that our youngest kid is old enough to have it we want to be able to track the phone. Just 3 months ago I stopped in and the associate was extremely helpful, and was happy to help me with this but at the time I didn't have the Apple ID info we wanted to use for the phone. Well, today I was told they can't "touch iPhones anymore" and I would need to go into an Apple Store. Everyone in the store looked lazy and one of the guys up front was sitting down, playing an app game on his phone and would hardly look up when talking. Couldn't tell if the crew just decided they weren't going to be doing any work today or if they really "can't touch an iPhone anymore". Regardless, super unprofessional workers that appear to not want to anything read more

I sent this complaint to BBB. I canceled all services from Comcast. They are almost impossible to contact by phone. Their online chat support doesn't work. I can't even download the bills in PDF from the website. I have filed several complaints regarding their phone customer service. I have talked to the guy that takes care of the complaints. He seems to think there is nothing wrong with the phone customer service. I can contact T-Mobile online or by phone withing a couple minutes. I can contact YouTube TV within a couple minutes. I tried to contact Comcast 3 times today for a total of 12 minutes just for them to say "goodbye" after going through an endless loop of prompts. After I cancelled service, they sent me a notice that $121.88 is due. I attempted to pay it at the comcast office and he did not take payment because he said I have to wait until it gets fully processed. Today, I received a bill for $267.04. Again, when I try to view the bill online, the PDFs will not download. I can't see what they are charging me for. When I canceled service, I told they will not charge me a cancellation fee. Since I can't contact customer service and because I can't see the bills, they should not be charging me anything to cancel the TV Internet subscription. Today, I called them 3 times to dispute the bill. As usual, they put me through endless prompts. They repeated the same advertisement 3 times. When I dial 0 or say agent, it keeps putting me through these prompts. It tries to prompt me into making a payment. The it just says goodbye. Since I can't download the PDF bills online, I request they send it to me by email And a hard copy to my mailing address so I can see what I am billed for. I request that I do not get charged any cancellation fee. I can't do business with a company that I can't contact by phone or online. Because of that, I should not be charged a fee to cancel their very bad service. read more

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I hate doing reviews but I had to take a minute to shoutout Jaden for his amazing work ethic. He is really knowledgeable and never try's to sell any extra junk. He's there for your needs only! Deserves a raise for his enthusiasm and humor. Iv never had a good mobile store experience till I walked into this xfinity and was taken care of by Jaden. read more

March 10th 2025 10:30 am Originally, I had been asked to post a review for an elderly woman. I was aware that she suffered from mental health issues, but agreed anyway. There was absolutely no issues with the service here. It is unfortunate that she caused a scene. It is no reflection on the employees. Keep on doing a great job at Xfinity- Greenback Ln! read more

Manager guy was very helpful and patience . He solved the problem. He took almost an hour find any way he could to active the phone. Finally phone works. Than you manager. read more

These folks are not trained properly, I don't recommend anyone coming here for any xfinity issues. I returned my modem and had a plan for $80 a month with 2.1gb speed. The modem I've had with Xfinity never worked, I also have returned it 3 times. So I went and got my own modem that will give me the full 2gb plan. When I returned the modem, nobody told me or had any discussion about my plan changing, so they took the modem back gave me a receipt and that was it. I did some testing today and it was slower, looked into my account and that how I found out that my plan was changed without my knowledge. Very shady! They should have a discussion with customers about how it would affect their plans. These folks are, unprofessional and not trustworthy! 1 star and it's well earned! Management is asleep on the wheel! read more

The staff at Xfinity on Greenback were amazing! A shout out to Andrew who worked through a glitch in my phone service. Hé was extremely helpful and personable, in addition to having the technical skills to effectively resolve a vexing problem. His manager was also nice, affable and effective in assisting me. This was a great store for customer service! read more

I'm completely appalled by the HUGE CONGLOMERATE that has come to dominate the internet and mobile phone market in Sacramento: XFINITY/COMCAST!Even though NO ONE has a nice word to say (unless being paid I'm sure) about any business with such an atrocious customer service history and the ability to pad every bill, day after month after year. Only God knows why we all pretty much stay zip-lipped, continuing to pay for what there is not enough space here to list all the convoluted lies, twisted overcharging, adamant refusals to provide superiors, refusals to transfer to proper departments, hang ups w/ no call backs, claims of ignorance, refusals to close accounts (really)and now the crown king of improper business conduct: 3 refusals in just as many days to supply my port pin needed to cut the ties; the amount of wasted time has left me exhausted! They have blocked my attempt to change providers, all the while promising reductions in my billing, only to find they slowly but surely end up overcharging and blocking my every attempt to escape their talons. After years of haggling with this company while they continue stealing 1000's, they give me my port pin in order to change to a government assisted mobile service, SafetyNet Wireless.com., or I take it to the next level. Never mind " the once-loyal-now-broke-longtime-customer can't qualify for a cheaper plan, no only NEW consumers. Where's the logic in that? We need to stand together as a powerhouse, stop the madness and no longer patron such bamboozlers (to put it mildly). I've never heard so many people with the same horror stories. Time to stop supporting the flagrant stealing and underhanded billing that amounts to lies, lies, lies! Nothing changes if nothing changes! Do not fall in to their clutches, they will take you for all they have. You've been warned! read more

Very friendly associate, I believe it was daisy and helped me and my husband keep our bill down after our promotion e expired She was helpful, honest and knew her stuff Thank you.! read more

Jaden here was an absolute gem! He was so kind my boyfriends phone was stolen and we needed a phone asap we got here 45mins before close and he took such good care of us. The kindest guy ever you guys are beyond lucky to have him truly! read more

Quick review - this location is my go to for all things xfinity. It is very crowded! I usually wait in line and it goes pretty fast. They are helpful and friendly here and I always get the assistance I need. You can make an appointment too! read more

Xfinity Store by Comcast Branded Partner - Internet Service Providers Near Me - Citrus Heights, California

Thank you for the excellent service you provided during my recent experience with Xfinity Company. Your professionalism and support made a lasting impression. Please extend my appreciation to your team, especially Jayme Cadenas and Auggie. I look forward to continuing my association with Xfinity Company. Warm regards, Mohammad Hasim Rahmani read more

Very friendly and helpful staff. I had an issue regarding my elderly parents cable tv equipment and the employee who helped me was very efficient, kind and knowledgeable. There was a short line, but the wait was short. I really appreciated the great customer service. Thanks! read more

No stars I cancelled my account on 1/6/5 before my next bill was due they changed me the full amount and I have been trying to get my refund since the 7th of January. There live chat employees like Baldev say they are going to fix the issue then again no refund I will NEVER get Xfinity again horrible customer service read more

super positive experience. went in to transfer number from another service. was taken care of in a friendly and timely manner. ordered a new phone. phone came in with no sim card and no QR code for an eSIM. used the number she gave me and she got back to me same day and got it set up for me in minutes. top notch. I was helped by Jayme. 10/10 would recommend for any of your needs! read more

12/16/24, we added my mother onto our cell service, and LJ gave us incredible service. He was polite, had a great sense of humor, professional, and patient! He gave excellent service ! read more

Scammers! They'll add random things to your account so they can get commission, and are excruciatingly slow servicers. Booooooo

Absolutely worst customer service. Talked me into getting 2 lines. The 2nd line isn't even a valid phone. They do something through Google voice and somehow attach an E-SIM. Well it's a week later and it's still not on. And they customer service rep stopped responding to my messages. I feel like they are only pushing this to up their new line activation numbers. And clearly dont care about the customers after. I've been treated like I'm the problem. When non of what happend was explain. Nor was I told I would have to do any extra steps. Had I need reached out I wouldn't have even known what an E-SIM. The process is clearly not complete unless rhe 2nd line was a full on scam. So I'm headed back to the store for a 3rd time. Close to switching services. I'd go to the roseville xfinith store this citrus heights store is a joke. read more

I made 2 visits to the store, yesterday and today, first thing as they opened and received outstanding service from De Jon on both occasions. He fixed my mess up the 2nd visit and smiled the entire time. Didn't make me feel stupid for messing it up and was a nice way to start the day. This employee was outstanding and also the woman who is the manager is also. Actually, every time I have been in there the help has been quick and effective. I don't understand the low rating. read more

Many staff on the floor and walking around but only 2 people servicing clients. Not sure where line begins and ends. Who is working and who isn't but I got my modem and left. read more

Xfinity Store by Comcast Branded Partner - Inside store - Internet Service Providers Near Me - Citrus Heights, California

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Daisy at the store was amazing. We had trouble exporting our old number as Metro would not release. She helped us through the entire process! read more

Customer service. Only person in line and the rules changed. Zay decided to work with another employee with one customer instead of helping who's next. Annoying. read more

I would give them zero stars if I could. I needed to change the credit card that I have on file for billing. I couldn't get the website to load the page that handles that. I was close to the store and decided to do it there. There were 2 emplyees standing out with one holding a clipboard. The first thing she asked if I had the app. I don't want the app on my phone. I looked over her shoulder and there wasn't anyone in the store! I don't know what was going on but they obviously had no staff on hand except for those 2 people. I'm going to call to resolve the issue but that's always a long time on hold. I've had good service at that store in the past but today there was basically no service! read more

I wanted to upgrade to a new iPhone 16 pro max. I spoke to Daisy and she went above and beyond to help me. She was amazing and kept working with me until she got exactly what I wanted. I definitely recommend this store. Thank you read more

Staff was friendly and helpful. Had to return a modem. Fast service and good communication.

Useless , no help. Messed up my account, had to close and start over, now I cannot make a payment on that old account!!!!!!!!!!!!!!!!!! I tried to pay in store, they would not let me ;-0 Said I have to call. I have spent hours on the phone and on hold and transferred to a recording that is useless multiple times................ HOW HARD IS IT TO TAKE A PAYMENT!!! read more

I have to say that the first day I open my new account, I had to make three trips back to the Xfinity store for equipment and to my all my questions answered. The representatives were very respectful and courteous and helped me . They didn't rush me even when the line grew longer. Overall I was happy with everything my only regret is I forgot the names of the people who helped me. They all deserved a thumbs up read more

LJ was the best!! Helpful, professional, smart and very patient with this concerned customer. Please recognize him for his excellence!! Thanks, Barbara Lanan Clark read more