I placed an online order for #57 hoping to cover my driveway. One ton x 4 would cost $58 per ton. My total bill was $202 which is a less than expected but I confirmed I selected 4 @ $58 and figured there was a sale. First, they took my money but never communicated with me. I called the day of my delivery to ensure it was still happening. A woman answered and confirmed. I'm relaxing when I heard a truck backing in my yard. Im beyond excited as I cleared my driveway in preparation for the gravel. The door opened and there was a baby load of gravel. The driver said his "manifest said (1) ton" (see pics). One ton of gravel cost $202.00? I went to Saunders website and showed doing the order the order today with 4 tons costing $190.00 the same number on his manifest. The driver called one guy who told him call another woman who tried to do the same thing but he advised one referred him to call the other. They told him I only bought (1) ton and if I send it back I have to pay a "restocking fee of $150.00." I showed him how it looked online and told him to tell them but the only choice I was given was to "take the load as is or pay the restocking fee of $150.00." I told the driver take it back and I will take them to court. I'd rather give no stars, they have poor business ethics and are clearly deceptive in their online sales. They wouldn't even talk to me, only the driver...what kind of customer service is that??? The one star is for the driver...two weeks on the job doing the dirty work for the cowards behind the phone. read more

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TERRIBLE DELIVERY EXPERIENCE: I fully expected the driveway dump. NOT THE PROBLEM. The issue was the dope who delivered didn't bother to sweep out the truck, and obviously had done a mulch delivery. Picking up firewood and moving it to my back yard was part of the deal. Fishing firewood out of soaked mulch was NOT part of the deal. The delivery trashed my driveway, and all the dang wood is covered in crud. I'm going to have to knock/brush off each piece of wood I bring into the house unless I want a trail of trash from the door the fireplace. How much mulch? Over 2 wheel barrows full when I cleaned it up. NOT SEASONED WOOD: I ordered a cord of "seasoned" firewood. I'm from Maine, and from a wood burning family. I expected to pay a premium here in VA, fine. But "seasoned" wood means it has been dried a bit, and burns nicely. This wood is hardly seasoned. It took forever to get the driest, lightest pieces to catch, and then they popped like firecrackers (a sign of high water content). Some of the pieces weighed 2 times as much as a dry or "seasoned" piece wood would, telling me again this was recently cut. Not going to order from these guys again. Not worth the low price for wood the was NOT seasoned or the needless hassle because the driver was too lazy to clean out the truck bed. read more

Saunders Landscape Supply - A cord of "seasoned" (yeah right) firewood buried in mulch that was left in the delivery truck. - Nurseries & Gardening Near Me - Chantilly, Virginia

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DO NOT DO BUSINESS -THIS IS NOT A LEGIMATE BUSINESS. Ordered 20 Qy of woodchips for playgrown coverage, based on the picture and description on their website at a cost of $550.00. A truck showed up with black smush clay/compost that smelled really bad. This product looked like it was pick up at a dump site for free and delivered to me. It looked like it had shap pointy objects too! I called and indicated that I have received the wrong product and that this was for my small childern to play on. Certainly not even closed to what was desplayed and described on the website. I was told that it will cost me $150.00 because I did not accept the product. The person was dismissive, rude, and unapologetic. Also they said was that "what you see on the website is not what you would necesarely get." This makes this business illegitimate. I'm out $150.00, without product and humiliated. read more

The firewood we were delivered was covered in mud. About a third of what they dumped in front of our house was dirt and rocks. We were left with a bunch of wet wood and a huge mess to clean up. We will never use Saunders Landscape Supply again. read more

It would not be possible for any landscape supply place to do better than Saunders. Use calculator on web site to figure how much to order add to cart and super nice drivers show up with your rocks, mulch and gravel piled neatly in your driveway. Could not recommend more highly -jds read more

I bought 5 cu of topsoil for my garden, lawn and other things. I did not expect it to be sifted and pure, but am a bit disappointed it had so much clay and so many rocks, twigs, and lumps of cow manure that didn't break up or blend in. It was ok to fill holes, but it dries too hard on top to grow grass even though I mixed it more myself. I was treated professionally on the phone and the process went smoothly, and the volume was enough. I would just have to consider whether I would use them again. read more

Ordered 5 yards of playground chips and 28 yards of hardwood mulch. Charged my account and scheduled a delivery date 3 weeks out. On day of delivery they informed me they had no playground chips. Truck arrived with hardwood mulch and refused to drop due to the size of the truck. Resolution, after waiting nearly a month Saunders informed me they can't supply - it's not worth their time and effort. Requested smaller volume in smaller truck given their concerns, and informed they couldn't do it. Last time I use these guys - very poor service for a small, but dependable customer. read more

I ordered 10 cubic yards of mulch to be delivered to the back of my driveway. The driver dumped it in front of my garage door, blocking me from backing out my car. The back of my driveway remains clear. Any sentient person would have known NOT to do this. Saunders' truck driver was lazy. UPDATE: A company representative called me to respond to my complaint but refuses to do anything. read more

Unprofessional company, didn't get what we asked for. Unapologetic when addressing company's inadequacies. I don't recommend working with them. I'd pay twice as much elsewhere than work with this company again. read more

Ordered 12 cu yds of mulch on-line and specified delivery instructions. Mulch looks great; delivered as promised on the day it was scheduled and on the tarp I had set aside the day before. Too easy read more

Ordered half a cord of seasoned (8-9 months) wood. Website was well organized, allowed for easy ordering via card or PayPal, and included handy tips for customers (like the suggestion of placing a cone or sign in the place where wood should be dumped). Driver called ahead on scheduled day of delivery and dumped wood as requested. Wood burned well and no signs of insects. All-in-all, a very positive customer experience. read more

Pretty disappointed in the organic topsoil. I intended to overdress my lawn with it and it had a high clay content. Large clay blobs made the job incredibly difficult and now I have a bunch (more) clay to deal with. It would have been nice if it was anything like what was pictured. read more

the top soil looked like they grabbed it from some foreclosed home yard. Go out at night and shine a light on it and dig through it and you see the reflection to prove this. I can't tell what is in this but this is not top soil. And worse I have to get rid of it because experts tell me it has weeds in it and it could have a massive amount of weeds in it so I will get rid of it. Why call them......Waste of time. Just know I am disgusted and here is your 1 star. You earned it. read more

I mentioned I would update review if son's order went OK. Mulch was delivered on time and looks great. Added 2 more stars..

Terrible firewood. It was wet, muddy, and mixed with mulch (and wet bark) I was promised seasoned wood, paid for it but received wet wood. impossible to burn. Complained about it, Saunders did not care, kept saying their wood is seasoned (although they first said it is seasoned for one year, then they said for eight months). Will never buy from them. read more

Very disappointed with Saunders and will never order mulch from them again. When dumping the mulch on the driveway, the driver broke a tree branch, which has since cracked and fallen. I asked if they could cut it up for us as we don't have the equipment. They said it was my fault because I told them where to dump the mulch. They are taking no responsibility. We had mulch and firewood dumped in the same place in the last year. The driver should take some responsibility too. I will also add that the driver had to eyeball how much she dumped, because she had 2 loads on the truck. She said the pin was broken keeping the second half of the mulch in place. Very disappointed with this company. read more

Low quality of firewood received. I got mostly dirt, branches, and trash.

Beware! Doing business with Saunders means getting tangled up with a company that takes your money, damages your property, and won't honor its word to make it right. If you want a business that will stand behind their products and services -- look elsewhere. Chances are the delivery fee from others is the same as Saunders' free delivery with a fuel surcharge, so all the prices are basically comparable. 1. Saunders delivered 20 yards of mulch and damaged our fairly new driveway. The damage is significant -- it covers about half of the driveway and the pressure put on the driveway by some piece on the back of the dump bed cracked the asphalt in places. 2. When Don, the owner, came to look, he said it'd be fixed. Similar to J.H's experience (and other negative reviews), there has been a lot of the run around, but no one on his end is willing to honor his word. 3. To put it in perspective, the estimate received to repair the damage is Don's haul in a hand full of deliveries around the size we ordered. Accidents happen, sure, but when they do, you should do what you can to make it right. I'd say save yourself the headache and go elsewhere! Lots of negative reviews are hidden on Yelp. I can't figure out why -- all my other reviews show up. Seems real sketchy to me -- there are ways to game the system . read more

Phenomenal, in every way. Next day, early AM delivery. Right where you need it dropped. High Quality. Good prices. Firewood was even awesome quality. read more

DO NOT USE THIS COMPANY FOR FIREWOOD! let me explain our situation.. we purchased one cord of firewood from Saunders to last us through the winter months. The company delivered the wood promptly as we scheduled, and then dump the wood in one big pile on our driveway. We knew that this was going to happen, so although it was an inconvenience for us, we figured we got what we paid for (since a cord was only 250, and let me tell you that a cord is ALOT of wood). Nonetheless the wood was soaked, appeared rotten, and was cut into thick squares versus thin logs. For these reason, the wood would not burn no matter what we did to start a fire! We brought starter logs in, kerosene sticks, newspaper, kinddling ect. Nonething we did would burn the logs. The logs would just get chared black and would hiss put out tons of smoke. We called Saunders multiple times to complain about the wood, and after no real helpful suggestions, we asked for our money back. The man on the phone immedialty got irretatted and said they would come out some time next week to see if they could start the fire. (As if we are too dumb to build a fire in our fireplace!!) I assured him that we had used other wood and had succesfully built plenty of fires in our fireplace and that the only wood we were having problems with were the wood they delieverd. Annoyed with my complaint they said that there was nothing they could do and that they would come out next week, cause they dont work weekends. So, we were left with defective wood and no way to build a fire to warm our house for an entire weekend unless we spent more money to buy new wood from another supplier. Then, Saunders called back and said that it would just be easier for them to refund my money and come get the wood. They told me to lend them my weelbarrow by the way.... Thanks Saunders for nothing... Not only did you waste my time money, and warm nights, but you also wasted four hours of my life stacking the wood you dumped on my driveway. Not only was the wood TERRIBLE and in bad condition to build a fire, but the costumer service was Rude, annoyed and frustrated with my complaint. Sorry for trying to help you better your business saunders, by calling and reporting defective wood.... Long story short - use a different supplier for firewood!!! read more

When my other mulch company ran out, I ordered 8 cubic yards of cedar mulch for my husband to use (after he got tired of the 'free' County mulch and the weeds, trash, etc. it contains). I ordered online, got to pick the day my husband wanted them to show up, paid on the website, included notes about drop-off location, and gave them a phone number for pre-delivery contact. The driver called 45 minutes prior to drop off, and placed the mulch exactly where my husband wanted it. It is really nice - not like the bagged "blended" stuff you buy at big box stores. Smells heavenly. Maybe two teeny bits of cotton rag in 8 cubic yards - I call that PRISTINE. My ultra-picky ISA certified arborist Master Naturalist husband did not have a single complaint. Companies that eliminate his complaining? Earn my undying loyalty. Thank you!!! read more

Our first experience with Saunders was perfect. 5 cubic yards of great topsoil/compost blend, great customer service, on time, super friendly. So we were excited about ordering from them again. The second time we ordered 10 cubic yards. They had subcontracted out the delivery . The truck ended up being too big for the phone lines that run over our drive way and the driver was unwilling to work something out with us. We tried to work it out with Don and Don's staff but in the end we ask for a refund. They said they would give us a refund but they didn't give us a complete refund. They charged us a $100 delivery fee/fine for dirt we never got. Order with caution. read more

I wanted to order firewood from here but was hesitant because of the mixed yelp reviews, especially after ordering from a different company last year with mixed reviews and having a bad experience. Glad to say that the order with Saunders went well. Ordered a half cord of unseasoned firewood. Ordering experience was very easy, it was delivered on time, and they followed delivery instructions and dumped it on the tarp we put out in our driveway. The quantity seemed about right and the wood looks to be good quality. Even though we ordered unseasoned, we were still able to burn a few logs and it was more seasoned than the 'seasoned' wood we bought last year from another company. We were stocking up for next winter and based on what we see so far we are confident the wood will burn much better when it's had more time to dry as well. read more

We had terrible luck with Saunders. I order leaf mulch to be delivered to our house. I took the day off work and waited - the delivery window was quite big (7:00 am to 6:00 pm, almost 12 hours). I waited and waited, Finally at 3:00, I decided to check my email or to call. I got an email from the company that simply read "The status of your order: Refunded." No details - nothing. So, I called to get clarification. They had no record of my order whatsoever. I gave them my name, email, order number, etc. I had gotten several emails from them, and been charged several hundred dollars so I knew I was in there somewhere. They never did find any record of me or my order. Finally, after nearly 20 minutes, the person on the phone finally asked me what I had ordered because they couldn't find me. Then she told me they don't deliver leaf mulch to MD (she still never found the history of my order). This information is NOWHERE on their website, they allowed me to order it (and include my ZIP code), and schedule a delivery day. Normally I would be a bit flexible, especially for a locally owned business. BUT, she was completely unapologetic. Not a single "sorry" or "gosh is must be frustrating to sit all day and wait only to find out the day of that you won't get your mulch AND have been totally deleted from our system." Nothing. All she said was, "well, do you want to order anything else?" When I responded, "No, I don't think so," she actually said "Okay BYE!" and hung up. To end a horrible experience, they basically hung up on me. My three biggest complaints are: 1. They should list on their website the areas where they deliver different types of mulch (available on just about every other bulk mulch site). 2. After placing an order, paying, and receiving an order number, they had virtually NO record of my order. 3. The representative from the company offered no apology or solution to the problem. * *NOTE: I was contacted by the president of the company after posting my original review, and he asked me to remove it. After some points of clarification, I edited my review to be fair, but I did not remove the review** read more

So the President of the company admits in a reply to the BBB that their soil is contaminated, but says a small amount still means "Natural". Unfortunately, he is confused between the legal definition of Natural and Organic. His own words on his website state: "All of our products are hand-selected and guaranteed for quality!" So contaminated soil is a personal guarantee and considered quality. From the Owner: "Unfortunately some may contain a minimal amount of debris as the land may have been contaminated by a human being. Just because a product may contain a small amount of debris does not mean that it is not organic." Don Saunders, President, Saunders Landscape Supply Buyer Beware read more

We have been ordering double shred hardwood mulch from Saunders for years. We order 50-60 yards over a three week period every Spring. They dump it at the top of our driveway, as far away from the garage as they can get. The mulch is the same quality you would get in the bags at the local hardware store but a much better price. (and much easier to manage than lugging all those bags around) Highly recommend. read more

We ordered 3 cubic yards of stone from Saunders on Saturday afternoon and by 8AM Monday morning, it was all in our driveway. The driver called about 15/20 minutes before they arrived, and the rock was dumped right where we wanted it. Not much to complain about when dealing with rock, but they delivered the right kind, and the entire process was smooth. Would purchase from again. read more

Good Wood! Good Mulch! Good Stone - not sure how that sounds, but Saunder is a good company to deal with. I have purchased over 5 cords of wood with no problems. Every year I have him drop a cord of wood at may parents house. He dumped 20 yards of mulch there this year. We bought a small load of sometype of compro dirt? made the grass green right up. I have a business and I kind be picky at times. No complaints from me. read more

I put in a call to the office to ask some specifics about their 50/50 organic soil mix. The lady who works there called and was very helpful, and the owner called me back the next day with even more details. I was able to make payment over the phone and had delivery within a few days. The truck driver came to my place out in the country and dumped 10 tons of organic soil on my garden bed. He was extremely helpful and professional. We've built a small hoop house on the garden and have greens sprouting already. Next year, we are going to feed the whole family with our vegetables from the garden. Right now, Saunders Landscape Supply is my favorite company on the planet! read more

I called about bunker sand and the lady at customer service was difficult from the start. To her credit I have cancer and my voice is very week and I don't have much volume. I asked for of the sand was white and whether it was a round sand our fractured masonry sand. She couldn't answer me or didn't want to. After not being of much help and her sounding a bit annoyed I asked to talk to a manager. She put me on hold and when she returned to the line she said the manager didn't know anything more either. I then asked if she could find out and possibly send me a spec on the material. She said she would get back to me later in the day. Anyway, she never got back to me and her attitude stunk. Typically, the people at customer service I deal with go out of there way to help me. Probably because it's obvious that I'm struggling to talking while on the phone. Funny thing is, I was referred to them from a customer I've been purchasing aggregates from for over twenty years. read more

Update: owner emailed me after I replied to their request for a review with 1 star lol! He basically said so what we shorted you a ton, we gave you a refund. Didn't care that I needed the last TON, or that I offered to order more stone at the same 15 ton price tier so they wouldn't have to send a truck for 1 ton (even though I only wanted the ONE missing ton), or that my experience was terrible, or that no one would've offered me a refund unless I called to complain. So, yep folks, the head of the entire operation is why they suck. Their price may be lower, but the experience and frankly being cheated isn't worth it for us. Support honest local companies, gonna stick with that. Oh...if you're thinking: 'she's just mad because she wanted more stone at the 15 ton price', nope. I just wanted the missing ton, which would cover 3 patches on my property that are currently bare thanks to Saunders. Gonna have to go get bags myself from home depot I guess. P.S. my last delivery of pea gravel was full of large gray gravel, they said that was normal for them. So if you want a nice looking decorative pea gravel area, prepare to pick out large gray gravel for the rest of your life! Believe the bad reviews! read more

Super company! Ordered mulch online one afternoon, mulch arrived on time the very next morning. The mulch arrived in a newer, well-maintained dump truck and the driver was careful to dump it exactly where we wanted. We will order from them again! read more

We have used Saunders Landscape since they opened many years ago for both firewood and mulch and have never been anything but delighted with the quality, timeliness, price and quantity of the product promised. How many times do you deal directly with the owner on so much of the process? Don is very involved, knowledgable and aims to please. I would recommend them to my friends and relatives many times over! read more

My recommendation is to ALWAYS have them come out and measure the delivery once it is on the ground. I was shorted 4 yards last year and had them measure. I didn't expect the problem this year but it turns out I was shorted again. However, when I called there was nothing they could do about it because we had already nearly spread it all. Again, ALWAYS have it measured before you do anything with what they delivered. read more

Very disappointed in our first experience with Saunders. Will not order from again!!! Ordered mulch to be delivered 4/23/2014. On the day of the delivery, got a voicemail (after noon) - truck broke down, mulch will be delivered tomorrow. Called back and the lady on the phone was very rude. Told me it was "impossible" to deliver my mulch on-time (even though she admitted they had 5 other trucks). When I asked if there was anything they would be willing to do for the inconvenience (perhaps offer a small discount), she got very agitated, told me again it was "impossible" and said she could just cancel my order. Then hung up on me! Very poor customer service. I am shocked this company has a 4-star rating on Yelp. read more

When I began to spread the mulch Saunders had delivered, I found it was strewn with garbage and dangerous materials. The first thing I found was candy wrappers, then a McDonald's straw, and then it escalated into weird/gross/dangerous objects. There were chunks of sharp metal, a medical ointment bottle, two fingers to a glove, broken glass, and enough trash to fill up a grocery bag. The president of the company, Don, and I exchanged nearly a dozen emails. I showed him pictures of what I had found. He always responded quickly to calls and emails, but he never did anything to correct the situation. He did not even apologize. Don's final response was emailed. He said, "Unfortunately all types of foreign matter, while not frequent, may be present [in the mulch]. All sales that Saunders Landscape Supply makes are final. I regret that we are unable to retrieve the product or offer a refund of any sort." Don sold us "premimum" mulch, delivered trash, and refused to do anything to correct the situation. Avoid at all costs. read more

Be cautious of the word "free". I was informed that there would be an additional charge to have bulk topsoil delivered to my home in Leesburg. The website clearly states....... What areas do you deliver to? We deliver bulk materials to residents and businesses located in Fairfax, Loudoun, Prince William, Fauquier, Montgomery, Howard, Anne Arundel, Queen Anne's, and Prince George's Counties. Is there a delivery fee? No. We deliver to your driveway free of charge. An exception would be for any deliveries made in rural areas which require additional time and fuel. I guess they consider LEESBURG a "rural" area... so...FREE DELIVERY...no read more

Will not order from them again! For the second time (big mistake) we ordered a half cord of firewood from Saunders. This time was right before Snowzilla 2016. We gave them another chance because they advertise it as "seasoned and ready to burn." I discussed the lack of cleanliness of the last cord of firewood with the man on the phone as we'd be keeping some in the den and didn't want wet wood that was covered with mud! Well, that's exactly what we got, again, even though he stated it definitely would not be dirty! The pile in my driveway was approximately 20 -25% mulch and dirt. Over half the wood pieces were completely covered (on all sides) with mud! I knocked all the mud off that I could but the hearthstone in my den still requires cleaning every time we move a piece of wood, embarrassing and unacceptable! The wood does not burn well because of the mud and it hisses and pops because of being wet! I took pictures of the wood in the driveway, in the wood rack and in my den to document these issues. I've sent this same message to them and was notified that someone would contact me, however, no one has. read more

We had used Saunders a couple of years ago for playground mulch and regular mulch, we assumed we would get the same high level of service this year when we ordered organic topsoil. This was not the case. What we received did not resemble their website picture of organic topsoil in any sense of the imagination. The delivery was made on a Friday when we were at work but as soon as we got home we contacted them and spoke with Allison, we sent pictures, they advised someone would get back in touch. They didn't. We called on Monday and spoke with Tracey, she said she would get someone to contact us that same day and Jack called us back. Jack said he would be out Wednesday morning (Jack is a manager). In the meantime we had no choice but to use what was delivered because we had already paid another contractor to spread it and reseed our front lawn. The topsoil they delivered to us was mostly clay, I say mostly because more than 50% was clay. It had lumps of clay, rocks and I even found a plastic bottle top We got a call from Jack to say he had been at our house at 7:15am but he had not made contact with us because he didn't want to wake us, it was 7:15am on a Wednesday!! We were awake, home and would have been happy for him to make contact with us. He said what was on our yard was what we should expect as native topsoil, we mentioned it looked nothing like their website pictures and he said the pictures on their website should not be used as indicative of what we should have expected, seriously, he said that!!! No refund was offered and his attitude of superiority on this was categoric. We have lived all over the world and numerous places in this country and have never dealt with this type of indifference. read more

I have ordered from Saunders twice now. Both experiences have been fantastic. Fast delivery, great prices and helpful service over the phone. On both occasions the driver dropped the load exactly where I wanted. I am impressed with the service this company provides. read more