Highly recommend. Gino came out to get a vehicle that had been abandoned on my property. He came…read moreout fairly quickly from my initial phone call. Truck had been partially stripped. Thankfully Gino was able to get it out with no problems and he was super nice during the entire experience.

We had a flat tire 2-3 weeks ago and called this towing company for help. The driver arrived…read morequickly, was very professional, and treated my car with great care. He explained everything clearly and made a stressful situation much easier. The price was fair, and the service was outstanding. I highly recommend this company to anyone who needs reliable and friendly towing assistance. Thank you for the excellent service!

Mauricio was an absolute dream to work with! I was so scared to buy a car by myself but Mauricio…read moremade the process sarmless! No slick talk no preasure just straightforward and honest! I really really appreciated that. I will recomend to everyone Mauricio is your guy. I will definitely be back when I'm ready to trade in for another car!

Update (1 4) 4/7/26: Issue resolved, but the process revealed areas that need improvement…read more While my initial experience involved multiple visits, ongoing noise concerns, and frustration around inconsistent diagnoses, I do want to acknowledge that the issue has now been resolved. The A/C compressor was ultimately identified as the source of the problem--something that should have been caught earlier given the number of prior inspections. It's also important to note that these issues began following a routine oil change at the dealership, which led to an oil leak involving the oil pan, oil filter, and drain plug. My vehicle had no prior issues before that service, so this was a significant concern. I want to recognize Jaime (Service Advisor) for his consistency, professionalism, and commitment to helping move things forward. I also want to highlight Ali, the lead technician, who ultimately identified and resolved the issue. Additionally, Lisa (Service Manager) kept her word in working to get my vehicle back to the condition it was originally designed to be in. She listened, acknowledged both the issue and my concerns, and made a clear effort to address the situation. That was appreciated. However, I do believe the Service Group Director and Director of Operations could have been more proactive once this situation was escalated, especially with corporate involvement. More direct communication and leadership at that stage would have made a difference. I also want to note that I requested goodwill consideration from Hyundai multiple times throughout this process and have not received any. Given that this issue began in early January and was not fully resolved until the final week of March, after multiple service visits and extended time without my vehicle, I believe goodwill consideration is warranted and should still be evaluated. I am relieved the issue is now resolved, but the process to get there should have been more efficient and consistent from the start. I hope this feedback helps improve both diagnostic accuracy and communication moving forward. I'm sharing this update to reflect both the resolution and the full experience so others have a complete and accurate picture. Update: Picked up my car on 3/18. Thought the issues were fixed. Since picking it up, the issues are still there. They never fixed my car that they messed up after the oil change. I will be reaching out to corporate about this issue at this point. I've been coming here since 2024 and never had any issues with them. However, this past December I got a oil change from them and it messed my car up. While driving my vehicle in February, the oil lamp came on (It means that I need a oil change). I did not understand why because my vehicle was not driven much due to several vacations taken from Dec to that date in Feb. I have a 2023 Sante Fe. Very good on gas and oil. I contacted Hyundai immediately and they had my car towed to them. They diagnosed the issue. They stated that when the outstanding change had been done, the oil pan was not properly placed back on which caused an oil leak. This issue caused then to have my car for 2 or 3 days. They never offered me a loaner nor rental. I had to stay home from work for all those days. Honestly, I did not ask them for one because I did not even know they offered them. I never had to receive either before. Fast forward, my wife begin to notice a rough noise (My car does not make any noises or gave any issues. I have always kept my maintenance up since 2022 when I first purchased it). So when this noise happened, I did not understand why. That noise came on when you automatically started the vehicle, at stop lights and at red lights. It is horrible. This lasted for 2 weeks until I was able to get time off from work. In the 2nd week, the ac/ heat until began to also make noises. This was ridiculous. I finally got off 3/12. Took my car in.. there is a new guy there (Service Advisor) that really listened to my issue and even sat in my car for some time to great what I was hearing. He was very empathic. Jamie (Service Advisor) also showed empathy. She was not happy to hear that there were more issues with my car after the oil change. I explained to get that i needed a vehicle this time around because I had an appointment the next day. They had no loaners, but she got me a rental via Enterprise. Jammie gets 5 stars from me each and every time!

Best of Class work and service, bar none…read more I've worked with these folks before, when they were Mike's Auto Body. They did a great job then (through my insurance), and did a great job today (minor work that I didn't use my insurance for). I walked in for an estimate, and Nate - the GM - came out and gave me a thorough inspection, estimate and explanation. This guy is the real deal. We scheduled the work for a week later to allow time to get the parts. When they did the work, it was done completely, correctly and professionally. Nate even took the time to show how I could get a water stain off my hood with some rubbing compound and polish. Above and beyond. These guys have my highest recommendation. Use them. You won't regret it.

I took my father's 2016 Toyota Highlander to Crash Champions on North Main in Walnut Creek and was…read morevery disappointed with the experience. Victor promised to send me an estimate, but never did. I had to return to the office myself to obtain it, and throughout the process there was little communication or follow-through. I also had to repeatedly follow up regarding the insurance claim because no one seemed to be proactively managing the process. When I spoke with Chad, the manager, I found him dismissive and unprofessional. Unfortunately, both Chad and Victor came across as rude and lacked the level of customer service I would expect from a collision repair facility. The one exception was Jazmine at the front desk. She was professional, helpful, and graciously apologized for the lack of communication and poor experience. She was the only person who made me feel like my concerns mattered. Based on the lack of follow-through, poor communication, and unprofessional customer service, I have decided to take the vehicle elsewhere for repairs.

Daughter's car was damaged in a parking lot by another driver, so we took it to Husteads. Susan…read morehelped us throughout the process and made sure we had a quality finish. The office staff were helpful and friendly. This is my second time there, and knowing how drivers are these days, I'll be back again. Thanks Susan and team!

had a minor accident when someone backed into my car. Fortunately, there was no structural damage,…read morebut the backup camera needed to be replaced and recalibrated. From the moment I called, Melissa answered the phone and immediately made me feel comfortable about bringing my car in for repairs. Melissa is one of the finest people I have ever worked with. She responded to my emails incredibly quickly, usually within an hour and often right away, which was amazing. The insurance company involved was one I had never dealt with before, and they were very slow to respond to the supplement request for additional repair work. Melissa helped me every step of the way in dealing with them. Because of the delay, I initially had to pay out of pocket to get my car back. The body shop had already been paid by me, but Melissa continued to assist me with the insurance company and followed up on the supplement approval. Thanks to her efforts, the insurance company eventually approved the supplement request, and I was able to get reimbursed for the additional costs I had paid out of pocket. Thank you, Melissa, for your outstanding customer service and support throughout the entire process. I highly recommend this shop and would not hesitate to bring my vehicle here again. You can take your car here with confidence!

Excellent Service from Start to Finish!…read more I highly recommend Jim's Auto Body in Concord! From start to finish, they were extremely helpful, honest, upfront, and professional. Dealing with a car accident can be stressful and emotional, but their team made the entire process so much easier for us. From the manager to the technicians, everyone we dealt with was informative, courteous, and professional. They kept us informed, answered our questions, and made us feel confident that our car was in good hands. If you're looking for an auto body shop that provides top-notch service, professionalism, honesty, and genuine customer care, Jim's Auto Body in Concord is the place to go. We truly appreciate how well we were treated throughout the entire experience. Five stars from start to finish!

A+ service, everything was amazing. Had some personal issues on the pickup day and were 30 mins…read morelate and the ownert and a manager personally stayed to make sure we got my moms car. This is why we chose jims!

Tuan and BD Towing: Angels in Disguise…read more I can't say enough about the incredible service I received from BD Towing, and especially their driver, Tuan. I found myself in a terrifying situation, stranded in the Caldecott Tunnel during rush hour with a dead car and a wife who was about to become a widow (just kidding, honey!). Car is fine but I ran out of gas *i am an idiot. After calling multiple towing places and 911 but no one showed up, the situation was getting dire. As if by magic, Tuan appeared like a knight in shining armor. Not only did he rescue us from a dire situation, but he went above and beyond by driving us to a gas station and charging us half the price of other quotes. Tuan is a true hero and a shining example of humanity at its best. BD Towing should be incredibly proud to have such a compassionate and skilled employee. Thank you, Tuan and BD Towing, for saving the day! BTW, Tuan just happened to drive by, CalTran and none of the other tow guys showed up LOL. Faith in humanity restored! (See attached photo of our rescue.)

Don't trust Karen in the office as manger . She blew off our damage claims and again they pick and…read morechoose who they tow and when they tow. No one from the property management at my HOA and our community comes out at 10 o'clock at night to make a phone call to have a vehicle towed . Now there has been for the last two days 2 Vehicles parked right on the lot and both backed in and have yet to be towed. B&d picks and chooses when they come by the location to tow what they wanna tow when they wanna tow it again and they are a highly SHADY BUSINESS WITH HUGE SHADY ACTIVITIES. Do not do business with this company ever highly do not recommend. Terrible business with terrible business practices and not good people.

I was very pleased at the level of service I received and the care they gave my car! Reasonable…read morepricing!

Incredibley awesome staff. Everyone has been amazing with our claim and we just picked up our…read morevehicle. The paint match is spot on and we're happy with the results. Thanks again, highly recommend this shop!

I called the Clayton location, and the experience was very poor--the customer service was…read moreunprofessional and discourteous.

Thank you, Angel, for the incredible service! We were looking for a towing company when a friend…read morerecommended Hero Towing. When we called, Angel was professional, gave a very reasonable quote, and took great care of our car.