Save Home Heat installed split-type air conditioners in our home this summer and I have been immensely pleased with the quality of their product (Mitsubishi) and the quality of their service. I highly recommend Save Home Heat. read more

So very pleased with Save Home Heat! As a newer homeowner, the technicians/plumbers are always happy to answer my numerous questions. No hidden or extra charges. No suggestions to complete unnecessary or value-additive (for them) tasks/add-ons (unlike Plumbline who tried to convince me/pressure me into paying for $2000 worth of cleaning/maintenance for a 21-month old, top-of-the-line HVAC system the previous owner had installed, that I "desperately needed" and threatened would void my transferred expensive prepaid 10-year warranty if I didn't.... or that I really should get a $3000 upgraded filtration system... etc etc etc. I hate Plumbline.). The annual maintenance package actually includes what it says it will. Wow! (Whereas Plumbline removed my filter because it was "dirty" but did not replace it...). When I had an error code, they made a note of it and fixed it during my annual maintenance appointment (as it wasn't critical--Plumbline tried to charge me to have a tech come check on it right away and a diagnostic fee on top of whatever it would have cost to "repair" it!). Anyway, I can't recommend Save Home Heat enough. Plus they are punctual and always very friendly to my somewhat confused, trying-to-help puppy. read more

Rip-off artists. They wanted to charge $605 to replace a $58 igniter on my furnace. That's $547 labor for less than one hour of work. I told the technician to leave without doing the repair. I will never use this company again. Other HVAC companies in Boulder will do this job for much more reasonable labor charges. read more

Dave, the owner called to follow up and let me know they would be addressing the issue, much appreciated, thanks Dave!

This company installed a new furnace in 2015. Salesperson was great, install was frustrating, 1st on-call service tech was awful, 2nd service tech was great. Two of the installers were young guys that gabbed like school girls the entire time, which is part of the reason why one forgot to hook up one of the new duct runs, then I had to remind him 3 times to finish the one in the bedroom. The other forgot to replace a cap that caused a small explosion of flame that could have been lots worse if I wasn't standing right there to turn off the gas. The on-call tech I got on the phone told me it was something wrong with the install so nothing he could do that night and would not be coming out, and to call the company in the morning. The tech that came in the morning, after a night of no heat, saw the cap right away and fixed it in less than a minute. Luckily, no damage to the unit. One of the owners called me later in the day and asked me how I felt about the on-call tech not coming out. Perhaps he had done some training that suggested asking women about their feelings is a good thing to do. I found it bizarre in a business conversation. It seemed like a diversion tactic to take the emphasis off of responsibility for his employee's behavior. The unit and install cost was average and it has run normally for the 2 years we've had it. I had asked for a quiet one, but the one they picked for us is not quiet and I've had trouble working around the noise. I received the call today to set up the annual maintenance visit and was told this visit is $114 but next time it would cost $199. Most everyone else is around $150 with frequent discounts that make it $89. I've cut my ties to this company now that their install warranty period is over. read more

I did not have a good experience with Save Home Heat. I initially called because my thermostat was not turning off my heat, and our heat was stuck on. The technician was polite and professional, and replaced the thermostat in 20 minutes, for which the charge was almost $300! When I wrote to the company to complain, the owner wrote my back a long letter explaining that they needed to charge these rates to run their company, and that part of the charge is because the technician (Gabe) was so experienced and could diagnose a problem quickly. I felt that the charge was exorbitant and I wasn't happy. We went on vacation for 10 days right after that, leaving the thermostat at 65. When we got home, the apartment was really hot at 75. I turned the thermostat was down to 52, and realized that it was not turning down the heat. So, I called back Save Home Heat who wanted me to wait two more days for the same technician to come out. In the meantime we were having to open our windows to be able to let the heat out so we could sleep! I insisted on having someone come out that day, which they were very reluctant to do even though someone was available. I explained to the new technician what had happened, and he immediately checked the valve on the heating unit that the thermostat was controlling, which he said was old and needed to be replaced. Another $287 charge! If I was charged $287 the first time because the first technician was so great at "diagnosing" problems why did he not test to make sure the thermostat he installed was indeed working with the system? I called again to protest the second $287 charge and was told that they had "waived the trip fees." OK, well when I had first called they said they only charge a trip fee if it is something they can't fix or I decide not to perform the work, so the fact that they "waived the trip fee" didn't mean anything. In sum, I would not call this company again. Their charges are ridiculous and they don't take responsibility for their mistakes. Poor customer service! read more

Save Home Heat followed up and reimbursed the $100 charge for the diagnostic.

Another furnace service company had been out earlier in the day to work on our humidifier. Several hours after they left, we realized the burners were not igniting in the furnace. Could not reach the first company - no response to voicemail or email. Tried Save Home Heat; Charles called me back promptly (after hours). Offered to walk me through some steps to figure out the problem, which he did - problem solved. Saved us the after-hours trip charge. Will be calling Save Home Heat in the future for HVAC service! read more

I had a very good experience with the repair person who came to the house. He was early (but called to make sure that was OK), explained things well, and worked quickly. He explained I needed a new dual capacitor for my AC unit to get the fan running again. He offered me a flat rate that included labor and the part, but did not explain things beyond the flat rate. It seemed high, but I work on the 2nd floor, the AC was not working, and he was there with the part and ready to do the work. I agreed to the work. While he did the work, I went in to check online to see how expensive a part it was. Turns out I could probably have bought a part for $20-$30 or around $60 at the high end. The total price, from Save Home Heat, was around $300 which included the part, labor, and the $75 travel fee. For the five minutes I was inside, he had finished the work and everything was working with the AC unit. I realize that companies like this have overhead that needs to be covered. But, this was possibly a 5X markup on the part and minimal time diagnosing and making the repair. To me, this seems exorbitantly high and a pretty unsavory business model. If the price had been much more reasonable, I would gladly call this company again since they were otherwise prompt and professional. I can not recommend them for a small repair and I will not be in touch when we replace our furnace in the next year or so. I wish all contractors would adopt practices that cultivate trust and a longterm relationship! read more

nice people and fixed my HSI plug same day, but charged $270 I found part on line for $50 - they said would not charge $75 estimate fee if I got heater fixed - but wow an extra $220 for 15 min to put part in? My fault - I should have tried myself read more

This is an overall update review of my experience with Save Home Heat. I started dealing with them when I selected them to install an expensive Triangle Tube combination heating boiler and water heater unit in my home. The original installation was done in January of 2013. Well, here we are 2 years later and I think I have a pretty good idea of how this company operates. I am a Federal Government Inspector and have been known to be very detail oriented so hang in there... The new Triangle Tube installation went well and looks very well done. The only error I found was one of the new zone control valves was installed backwards which caused banging in the system. This error was corrected within a week of my complaint about it. Taking everything into account, my first year with the new system was problem free and I was fully satisfied. On the free one year inspection of the unit by Save Home Heat, I was told all is well but I needed a new filter for the condensate that runs from the unit. $300 for a new filter every year? I did not replace this and found later that it did not need replacement - it just needed to be rinsed in water. Lesson learned, request the Triangle Tube expert for yearly inspections. Just short of 2 years with the Triangle Tube the issues began. First, no hot water was discovered on 2 different occasions. Save Home Heat sent repairmen and this was resolved. The Save Home Heat owner agreed to cut the repair bill in half and my cost was under $200. Then, the real issues began. No heat or hot water. As a matter of fact, no heat on several occasions in November when the temperatures were well below freezing. I came home from trips to find the temperature inside my home hovering at 50 degrees. This is when the repeated visits by Save Home Heat servicemen began. They couldn't seem to fix the unit and I actually had to use their portable electric heaters to heat my home one weekend. Major hassle factor at this point. I was poised to demand a new Triangle Tube unit as this one simply did not function. Finally, after a persistence I had to admire, Save Home Heat's expert found the likely root cause of the issues. Many parts were replaced, the expansion tank was replaced, the Triangle Tube sales representative was present onsite, and more. I simply wanted this Triangle Tube unit fixed or replaced. This whole scenario cost me worry and many hours of my personal time. Save Home Heat made it right. It was obvious to me they were not going to give up on it. They called in Triangle Tube experts. They sent their own expert on several occasions. They did what it took to correct the situation. It's been over 2 months now with everything working perfectly. The unit was out of warranty during all of this and I was quite concerned about the cost of all these repairs. I finally received the very thick envelope containing the repair listings and charges. I nervously read through the pages looking for the total charge. There it was, hand written on the last page was "NO CHARGE." Wow, here is a company that did the right thing. Talk is cheap while actions show the real integrity of a company. This company was there to fix the problem and then do the right thing for a loyal customer. Would I buy another Triangle Tube heating system? Absolutely not. Would I use Save Home Heat again? This is the only company I will use for my heating and air conditioning needs for many years to come. They do more than they have to and value their customers. What more can you ask for? read more

Have used SHH for service several times, and they were runner up when shopping for a new furnace. Good experiences overall, with friendly, thorough, honest, and knowledgeable people. We have found that their prices are inline with other places that do good work in the area. read more

When my central AC system failed during 100 degree weather, I called every HVAC company in town, only to find out that wait times were as long as two weeks. (I'm looking at you, Precision, with your "same day AC service" false web site advertising and your totally lame answering service that never forwarded my message.) Save Home came recommended from a contractor I trust, but who was too busy to make a service call. I received professional, prompt service the same day. Why the four stars instead of five? The "hurt me" pricing, but then again, I was paying for after-hours service. Yes, I could have gotten a cheaper deal, but with inlaws coming to town, I made the choice to pony up the extra cash. read more

We have used Save Home Heat for service on our furnace for about 10 years, and they are great. Service people are always on-time if not early, are very straightforward about explaining things in a way that a layperson can understand, and best of all *are not pushy* about selling products or services. We have the original furnace in our 1958 home, and the technician always gives us the pluses and minuses of replacing it, rather than simply trying to sell us a new one. We pay about $115 a year to be in their "maintenance club" and they call us to schedule the yearly cleaning and inspection. A very honest business and highly recommended. read more

I called this company to give me a quote to install a furnace humidifier. They came out and gave me an estimated cost. Then I called and made an appointment to have it installed. The technician never showed up. So I called to ask what happened, and they said they could re-schedule, but then told me they don't install this model after all. This was a real waste of time and energy. read more

Perry from Save Home Heat has been fabulous with our air conditioning and furnace repair. Very professional communication from the first call all the way through parts being ordered and final repair set up. The repair was far less money than buying a new unit. Will definitely be using this company again. read more

The Save-Home heating service is always great - polite, prompt, clean, thorough - but when I signed the service contract, I didn't realize that they were extending their inspection/testing service to plumbing with no option to keep to heating/AC only. I don't need the plumbing extension because I have had a perfectly fine plumbing service contract with Precision Plumbing for decades. I can opt out of a particular service, but there's no reduced-cost heat/AC-only service contract and I wish there were. Of course I'll stay with Save-Home anyway - they've been taking care of me for decades, too. read more

I just had a Mitsubishi ductless cooling/heatpump system installed by Save Home Heat and their technicians, Kaelan, Remy and Nick did an extraordinary job! I got three quotes for this project and the quote from Brandon at SHH was not only the best price--he came up with the best system configuration BY FAR (more on this below). This was a huge investment for me and I spent hours meeting these reps and doing my homework online, so you can save yourself some research time and just call Save Home Heat! They are professional, listen to their customers, take pride in their work and work together as a team under challenging circumstances--e.g. working on the roof running lines on a 90 degree plus day. Regarding the system configuration, Brandon was the only one who could (pardon the overused expression) think outside the box. I was concerned about how the lines would look on the outside wall running to the condenser--I did not want to look up from our small patio where we spend a great deal of time and see the lines but it seemed inevitable since the units 'have to' be mounted on an outside wall. However, Brandon came up with the brilliant idea to install the indoor units on the boiler room wall inside the house and run the lines through the roof and down the side of the house where all the electrical and other utilities are--and not within view of our patio (HUGE win!). This was not an easy configuration to execute but Kaelan, Remy and Nick were not daunted by the challenge at all. Further, Brandon clearly has a great deal of expertise with these split Mitsubishi units and patiently answered my endless questions. He was also the only rep who discussed potential rebates from the City of Boulder with me--which they include as a line item right from the get go. The other two companies never even mentioned rebates(??). Save yourself some time and money and go with Save Home Heat--you will not be disappointed! read more

Contacted this company in late November to repair my hot water heating system. Three rooms were not heating. The tech arrived and advised me on top of the $75.00 trip charge there would be a $74.00 diagnostic charge to assess the problems and recommend a solution which I paid on the spot. A week later I was contacted by phone by a company representative that the cost of the repairs would be $1080.00 which included yet another trip charge. Although this seemed quite high I agreed to the repairs and scheduled a service call to be performed a week later. The same tech arrived with a part and a bucket of ethylene glycol. After 90 minutes the tech informed me he could not figure out the problem with two of three rooms and the third was repaired attempting to explain 4 to 5 more hours would be needed to attempt a solution to the problems with the remaining rooms and even then he could not be confident a solution could be reached. Exasperated, I decided to not go further with his suggestion and asked if a discount would occur as the service call did not take the 3-4 hours mentioned when I was given the estimate and 2/3rds of the repairs were not performed the tech reluctantly lowered the bill to $913.00 Today I discovered the allegedly repaired room was not heating. I contacted the company and was told was that yet another $75.00 trip charge would need to be quoted to have the tech return. $988.00 later and in the same position as when I began, I have decided to contact another heating company I have been contacted by the owner of Save Home Heat and assured a satisfactory resolve to my experience will be made read more

very bad customer service, they never call me back into separate occasions, and very expensive, we will move one with out you in the future,=. read more

I have a flash water heater that stopped heating water and called SHH. They sent a competent tech that got it fixed quickly and was professional. It took 50 minutes for him to replace a part that I supplied. When I paid the bill it included the part I had supplied and I was charged $75 for that part (that was not itemized on the invoice so it could not be accounted for). It was a $10 part I bought previously. When I was handed the bill for $250 for a less than one hour repair I questioned it. And of course I would pay it. I was told I had a 30 day guarantee on the work but not the part (that I supplied but was charged $75 for). I am tired of companies like these that have good people working for them but hold us hostage to their insane charges. I give the tech 4 stars but SHH gets a one star. read more

The heat in our house decided to go out on us (yay). We called save home heat on a Saturday morning and they arrived about an hour or so later. Brandon told us the furnace should be replaced but he could fix the issue, wouldn't recommend it since it would be a temporary fix to only go out again. He wrote out a proposal and left us 4 heaters. After some discussion my husband and I decided to have them install a new furnace. We contacted Brandon via email on Sunday (during the Broncos game) and responded immediately. We set up time for him to come Monday. Brandon came about 6:45am on Monday to accommodate my work schedule and told me the work would start Tuesday. I wasn't able to be home during the install so I gave Brandon my garage code to let the installers in during my absence. I came home on my lunch break to check the status. I was blown away! It snowed that morning and I didn't shovel. I came home and the guys shoveled my driveway and sidewalk. I walked into my house and they had tarp laid down throughout the house since they were coming in and out. Brandon kept me up to date on the status of the install throughout the day. We had a successful install and a warm home! I am very satisfied in my choice of choosing save home heat for my new furnace. read more

Im not usually one to write a review but today im forced to. I called and set up an appointment for today and minutes before the appointment was to happen i get a call to say they cannot make it today and would like to reschedule. Well today was not great for me either but i took off work in order to get our AC repaired. I will add that i stopped using this vendor after they installed our AC/Heater and Water heater. It was problem after problem and excuse after excuse but i gave them the benefit of the doubt tried them one more time today. The guy was dumbfounded that i was not going to set up another appointment. Guess its time to use another vendor that i hope is a real professional this time. read more

Be sure to get a second opinion if they recommend a full HVAC replacement. My husband wasn't home when I called to get our heater's old mechanical filter checked that we suspected was broken. The company sent someone out within the hour, so I thought I was getting some great service! The service person did find the filter was broken. He then checked the whole heating system and recommended that I not only get a brand new one installed, but that since the A/C could also have problems, I should just get the whole system replaced! This was without inspecting the A/C. He then checked our CO monitor, which reported zero currently, but a peak level around 175 was recorded at some point (I have no idea when and probably before we recently moved in). Although his monitor device showed a zero CO level too, he told me he didn't want to scare me but I should probably sleep with the windows cracked just in case. Instead, we reset the detectors so we will know if the levels spike again (they have not). We had a different company visit the next day for a second opinion. They replaced the broken mechanical filter with a simple disposable one that will last a year. They even got the humidifier working which we thought was done for (Save Home Heat told us it needed replacement too), and they told us everything else was running fine and even taught us what to look for ourselves. We are very happy we didn't settle for the recommendations from Save Home Heat. That other company fixed the simple issues for about the same price that Save Home Heat charged us to simply check the heating system and make the replacement recommendation. read more

They installed a mini split system last April. Not a problem yet. Their price was $1,600 lower than the next bid. Would recommend them in a heartbeat. The real reason I chose them was the recommendation of 3 customers that I know. read more

I had my ductless vent installed by Save home and heat, I thought they were a great company with some integrity. The unit came with a 7yr warranty on the mechanical parts (i.e. the compressor). So the compressor stopped working and they quoted me $1800 to replace the broken compressor with a FREE one provided by the company because of the warranty. I asked how long would it take. They said 3 hrs, two guys- so that is 300$ an hour for labor? The tech said yes. How do you justify that? Same reason the owner explains many times below in his replies to other peoples comments. However, all the expensive equipment was purchased a long time ago, they should have recovered most of their cost by now and anyway that is part of running a business, you have to invest yourself. When you go to a restaurant and eat a 15$ meal, the restaurant owner doesn't charge you 100$ and tell you to contribute to their expensive overhead cost and cooking appliances leading to a change of cost for 15$ plate to 100$ plate. Anyway, I called another company and they charged me 900$, one guy for 3 hrs, of which he took off for 1.5 hrs while his machine decompressed? or something? my unit. So he actually only worked for 1 hr and it didn't require 2 guys for 1800$ read more

This business is the best!! Super, quick assistance, good explanations, knowledgeable technicians, friendly attitude.