We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

We have been here a couple of times to service my ring and we've had wonderful experiences both…read moretimes. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us.

Harry is incredibly helpful and knowledgeable in all things jewelry, watches and other fine items…read more I have had multiple watches serviced by Harry and he always delivers and provides excellent customer service as well. Harry stands out as always giving you the proper insight and recommendation for both watches and quality jewelry.

I called prior and asked if he (it was Harry) could fix a bracket that broke...he said to come in…read more When I got there the door is locked so have to ring bell FYI. He answered promptly. He looked at my bracelet and said it was gold plated unfortunately not solid gold. I told him it was sentimental more than true value. he ended up being able to fix it wonderfully! I am definitely going back for other jewelry issues. Plus he does have a nice display of very high-quality jewelry. I would highly recommend he was quite pleasant and excellent service. Thank you Harry !

Amazing customer service. Fixed bracelet in minutes. Great prices. I will definitely be back…read more Wonderful experience!

Isn't holding up to his year warranty when my clocked stopped working. He was very nice when we…read moregave him $480.00.

What can I say about this place? My son was looking for a cross necklace and we visited this…read moreplace. Neera was extremely friendly and helpful. She was managing two customers at once but always communicated and gave us eye contact so we were not forgotten. My son got a great deal on his stainless steel necklace and cross. Professional business and we left pleased.

Great help in selecting the correct items for my daughter's grad gift. Name plate and necklace with…read moreDiamond Star earrings. Professionalism

After shopping around at three different jewelry stores, we came back to TQ Jewelry--and we're so…read moreglad we did. Steve, the owner, was incredibly patient and helpful, never pushy, and made the whole experience feel comfortable and genuine. He took the time to make sure we found exactly what we were looking for. We ended up purchasing a beautiful pendant necklace for a graduation/birthday gift, high-quality and perfect for the occasion. The picture honestly doesn't do it justice--it's even more stunning in person. You can tell he truly cares about helping you find the right piece, not just making a sale. We left feeling confident in our purchase and excited to give such a meaningful gift. Highly recommend TQ Jewelry, definitely go see Steve!

I'm sooo happy I came here to get my wedding ring resized. They were very prompt and great work…read morequality. My ring never looked so good after they gave it back to me. It looked better than when I bought it and was completely polished out when I picked it up. I will always recommend them to everyone I know. Thank you for the great service!

I had a great experience at JF Jeweler. I went in to have several things done. my watch resized, a…read morebracelet sized, a gold necklace repaired, and a silver necklace pendant cleaned. Everything was done very well and the prices were very affordable compared to other places I checked. The owner was very nice and helpful, and the shop itself was clean and welcoming. It feels like a family run business that really cares about their customers. I really appreciated that they didn't try to overcharge and were honest about the work that needed to be done. I would definitely recommend JF Jeweler if you need jewelry repairs, cleaning, or resizing. Great service and fair prices!

I recommend coming here for jewelry repairs. The gentleman that helped me was very nice. He was…read moreable to repair/set a 14KT yellow gold prong set CZ jewelry. I did check out other jewelry repair businesses and I liked this one the best. I'm excited to bring more pieces in for repair. It's hard to find honest businesses like this one. There is parking on riverside and it's private parking for customers in the back of the building. Nice complex

Strolling down Palm Desert luxurious El Paseo when I stumbled upon a Mom and Pops jewelry Store…read morenamed Ozel Fine Jewelers . Got my Brand New Rolex GMT-Master II Destro ( i Saw I Buy I'm Gone ) from Joe the owner very Reputable Fellow with her wife a very kind Lady . Will be doing Business again my friend . See you when I see you

I really didn't know where to start when I was looking for a special necklace for my wife's 20th…read moreanniversary. I'd heard Ozel Jewelers was known for being very professional, so I decided to check them out. Everyone there was friendly and very helpful right away, but Jacob especially made the difference. He took the time to explain everything clearly and gave me honest, no-pressure advice. It made the whole experience easy and enjoyable, and I walked out with exactly the right piece. If you're after trustworthy service and genuine help with jewelry, I highly recommend Ozel Jewelers.

We have been going to Danny at rainbow gems for 40 years. All of my jewelry is from them. Great…read morework and good service. Highly recommend

Highly recommended. Prompt service and reasonably priced. A great find! Will be my go to for…read moreall jewelry repairs.