5 - stars for Dave! He came out to assess the possibility of replacing a drop-in with an under mount sink. He was candid, provided clear instructions and feed-backs, and we end up replacing the faucet, drainer, and garbage disposal. Dave was easy to work with. He was very timely, and the installation came out perfectly. Savior Plumbing delivers again, and next time we will specifically request Dave. read more

All businesses should do business this way! When you call Savior someone live, knowledgeable and helpful answers the phone. I was having trouble figuring out how to replace an old broken Kohler showerhead that kept falling off the wall onto my feet. It was 10 years old and beyond repair, and replacing it was beyond my DIY capabilities. I expected a plumber to turn down the small but time-consuming job. Enter Savior to save the day! Darrell listened, stepped in and got fully immersed in problem-solving, going way beyond my expectations. He helped me choose a cool, modern new Kohler slide bar system with all the bells and whistles. In just a week or two plumber Dave Avilla did a great job on the installation, customizing it to my needs. From the back office to the expert plumbers, it was a great experience. I heartily recommend Savior Plumbing. read more

This is the second time we have used Savior Plumbing. (Two unrelated issues) They are very responsive and provide excellent customer service. Today, our toilets overflowed and the showers did not drain. I called Savior at 7:45 am and the owner happened to pick up and had someone at our house within 20 minutes! With the shelter in place, we didn't have many options for restroom facilities! The problem was corrected quickly and the price was reasonable. read more

We had a new refrigerator delivered today and while the installer was turning off the water shut off valve, the knob broke off. Being that I have been waiting over a month for this refrigerator I knew I needed to get it replaced today. I again called Savior Plumbing and they were able to get out today to replace the shut off valve. David the technician that did the repair was professional, courteous and timely and was 100% COVID compliant. I really appreciate Savior's commitment to excellence customer service. For the second time, they exceeded my expectation. read more

After reading several yelp! reviews on Saviour, I decided to call them about a persistent problem with my dishwasher aerorator flooding all over the countertop. I had tried a few thigs myself, and let's just say, it's good thing I don't do plumbing for a living! Darrel called to say he was on his way, as promised, and showed up on time. He quickly surmised what the problem was, and pointed out an illegal double water trap set-up inder my kitchen sink. He offered suggestions on how to not only fix the aerorator, but also how to correct the trap situation. He gave us an estimate that was reasonable (note: there is a minimum 1 hour labor charge no matter if the job is 10 mins or 60 minutes), and completed the work under his orginal estimate, including parts. And, he seems to really enjoy his work - another plus. Bottom line: Darrel knows his craft, I highly reccomend him and Saviour when you need professional help. read more

Had to call them to come fix a Takagi tankless water heater last month. They were the listed experts for this system in the area according to the Takagi website. Made the appointment with them and they were able to come out a couple days later (and it was just before Christmas). On the scheduled day, the owner Tom arrived with his crew and introduced himself. He walked me through what he believed was the reason for my non constant hot water flow and walked me through the cleaning process of this system. The contractor who installed the system 6 months prior could not figure out what was wrong with the system and never explained any of the mechanics to me. Anyways Tom explained what was wrong with the system and corrected it immediately. So now I have constant hot water in all the showers. I also had them come back and prep my kitchen area for a kitchen remodel. Tom and his crew were very professional and did a fantastic job with all the work I had done in the house. Their service rates are comparable to other plumbers in the area, but I believe they go above and beyond when it comes to customer service. read more

They came and fixed the problem without issue even though it was under the house in a small space and on the ground so they had to saw instead of cut the pipe and replace. I am thankful for they fine work. read more

So super weird and sad experience. We've been coming to Savior for many years and they have been our go-to plumber for all our needs. 5-star. Affordable, honest and professional crew. This last time was super weird though. I don't know what to make of it and the only way I can make sense is that the plumber told the owner a completely different story than reality to cover his ass and the owner took his word. We had them come out to attend to a variety of plumbing issues we had. One was that we had a small leak under our kitchen sink. We have an RO system under that sink. The plumber proceeded to break the valve on the tank and tell us the system was broken and old and basically said that valve wasn't his fault. In "fixing" the leak he also ended up leaving a plumbing line disconnected and the cold water valve closed and left. My wife couldn't turn the water back on and when I came home I discovered the cold water valve left off and turned it back on. That's when the disconnected line starting spraying all inside the cabinet. My wife calls them back to come back and fix the line that they disconnected (and we weren't happy they just left the cold water closed). They ended up forcing us to pay a $75 visit fee to come back - for something they broke/left disconnected. Since the RO system was now not operational because he broke that valve, we decided to go ahead and replace the RO system (it was 8 years old. They are supposed to last 10-15 years. Old yes.. decrepit to a point that touching the valve would destroy it, no). As a gesture of fair play, we asked them to come back and replace the RO with a new one (which we bought) and all we asked was that they credit the $75 they charged us the last time for the return (for stuff they broke), and our only caveat is that we didn't want that same tech back again. We weren't asking them to pay for the RO system. We weren't asking for free installation of the new one. We were just asking for a $75 credit for what we felt was an improper charge to come back the last time when they messed up and caused the mess. We thought this was a fair exchange. They ended up saying they would refund the $75 but were firing us as customers and won't work with us again. ??? Again, my only explanation to myself is that the tech told the owner a totally different story and the owner thinks he's doing right by this. But they screwed up, charged us to fix their screwup (disconnected line, cold water valve closed when they should have been open, broken RO tank valve) and now fired us. I'm not mad. They were good to us for many years. Just sad how this all ended. We found another great plumber. Life goes on. read more

Had a leak outside the house. They scheduled a plumber within 48 hours. He arrived on time, quickly identified the problem as the sprinkler valve, picked up the part and did the job promptly and demonstrated the result. The price was fair. read more

We contacted Savior Plumbing on a Monday morning because we suspected a leak in the slab flooring. I was impressed with the prompt response and how quickly they diagnosed the problem, made a quick temporary repair and gave us a quote and date for a permanent solution. The following week, they returned to perform the work as agreed. Eric, Cory and Eric were on-time, efficient, friendly, knowledgeable and considerate of protecting our home from construction debris. The owner Tom, was very hands-on and responsive to our concerns and needs. I would definitely use Savior Plumbing again and would highly recommend them for fair and courteous plumbing work. read more

I was so stressed out about an unexpected plumbing issue just before the close of sale of my home. I called Savior Monday morning and Sam was at my house and the issue fixed by noon in same day. So amazing. No price gouging, just plain honesty and fair. read more

Savior did a great job in fixing a leaky hose on hot water heater . Called and they sent out Corey who found problem and expertly replaced hose . I'm very pleased with the job Corey did and would not hesitate to call Savior again . read more

It's hard to find a handyman that consumer can trust nowadays. Now I can say my search is over! I found Savior Plumbing's ad in our church's bulletin so I thought that was a good start. Tammy was very helpful when I first called. I told her my concerns and she listened. Eric arrived within the time they said which was 12-2. He showed me his ID. Put on his shoe protector before he entered the house. He explained everything to me. Thank you for making this appointment a positive experience. 5 Stars and more! read more

Called them this morning when a very loud noise started any time we tried to run hot water. They called back within a couple of hours which was great, but what really impressed me was when I said I wouldn't be available tomorrow they reworked the schedule and got out this afternoon. Darell came - was quickly able to find the issue and fix it. Great service and for a professional, a reasonable price. We'll definitely be calling them again any time we need a plumber. read more

We recently had a cracked pipe under the house and due to the nature of the leak we needed to get someone out ASAP. We called around and received several quotes. In addition we called Darrel. He told us due to loss time that he would not come out and give us a quote but that he would do the job right and fair. He quoted his hourly rate; which seemed standard. His confidence in his ability to do the work and do it right won us over for the job. We made the appointment and not only was he there on time but early, granted I am sure we were the first job of the day but great professionalism. Upon arriving at the location of our crack he told us that the person that originally did the job was sloppy and that he would make the situation better. Not only did he fix the pipe, but he did it faster than the originally estimated time to fix, he was the most affordable and knowledgeable of the people we spoke with. I hope that we never have plumbing issues again, I will say he will be the first person we call for all of our plumbing needs. read more

We had a slow kitchen sink sewer leak under our house and Samuel came out and fixed it. While under our house and checking that his repair was sealed properly, he happened to notice some water coming from the wall above him. His keen eye saved us from having to call them back again for another repair job. We had another Pleasanton plumbing company work on our house years ago and apparently they put a metal kitchen drain pipe into our exisiting plastic pipe causing the plastic to crack. The guys ran to Home Depot, got the part and fixed the second problem. Samuel and his assistant were both professional, prompt and thorough in their work. They even asked if we needed anything else worked on, which was appreciated. Had a little slow delay getting scheduled due to their computer system issues, but they still deserve 5 stars. Oh, and the charge for the extra work still kept our bill at the original quote! read more

Savior Plumbing - Two cracks because metal pipes can't be added to Plastic! Thanks for finding this extra leak. - Plumbing Near Me - Pleasanton, California

I've used Savior Plumbing for several years now, and I'm glad I do. Recently I had a NUVO H2O System installed by them and it is outstanding. The quality of water now is far better than it was. The water is softer, and tastes great right from the faucet. We are very glad we had it installed. Also, I want good and honest service and that is what you get with Savior. Tom, the owner, is a man of high integrity and stands by his company's work. So, we always use Savior and recommend them to our friends and neighbors. read more

Showed up on time. Very nice young man, work was completed in timely fashion. Very good experience.

I called them and Mariah was courteous, kind and professional. I knew I had chosen a very good plumber when Josh and Eric showed up to replace my water heater. Everything as stated and no unpleasant surprises. I recommend them highly. read more

I bought a Takagi tankless water heater. It does not work. They gave me Savior Plumbing as the company that will handle the warranty claim. Savior plumbing informed me that will only fix it if I pay them first ($150.-/hour) and then I can collect from Takagi!!??? Because Takagi does not always pay them and does not pay them their rate. So he says they loose money every time they go out. So I am paying an amount that is greater than I get reimbursed for sometime later? This is not warranty. So I told him, why are you on Takagi's list of service providers? He said: Because most people pay us. Yes some will because the poor souls have no water, it's called an emergency. And you are taking advantage of them. I called Takagi and asked for them to be removed and I hope they will do that. Shame on you. read more

Adam was great. Arrived in time explained everything he was doing, fixed problem quickly and even gave us great recommendations on what to do to avoid blocked drains. Really enjoyed his service and candor read more

I called them to come out and I was happy that the technician came to my house on time and without a service call fee. He told me what the problem was but it all went downhill from here. He said he would write up a quote and send it to me. 1.) He never took down my email so I called them the next day to see if they had a price. The lady on the phone took down my email and said she would write up a quote to replace the sewage pump. 2.) I called back and she said she was still typing up the quote. 3.) I called them 2 hours later and she said she was sending it asap. 4.) I called back at 4:51 and she said she was pushing send. Well I think her send button doesn't work because I never received the quote and I don't know why she couldn't just tell me the price over the phone. So annoying! Their customer service is terrible and its really too bad. read more

We had a plumbing emergency with a clogged sewage line connected to the house. Called half a dozen businesses in the area, but unfortunately everyone was fully booked until late afternoon. Savior Plumbing called us back immediately, and pulled someone from another job to help our unfortunate situation. The matter was resolved within 2 hours. They literally saved our day! read more

I would like to take the time to give a big shout out to Savior plumbing and their fantastic plumbers David Avilla and Austin. They were able to schedule us in right away for an unexpected job. They did great work and were very friendly as well. I wouldn't hesitate to call them back. Very professional. Thank you! read more

The customer service has really gone to crap since Sophie left. I don't know who's talking down to me when I call but I won't call back

I want to thank Tom and Clay for all their work and help in solving our hot water heater problem. My wife and I have used more plumbers than I care to count to solve a bunch of different problems of varying difficulty for us in the last seven years. One of these problems was a stench that would emanate from the hot water heater when it was in use. After talking with a few plumbers and the manufacturer it was determined that we needed go replace the anode rod. We learned after the anode rod was replaced that not only did that not fix the problem, but there was an extra step that the plumber didn't take in the installation that might have helped with the smell. Two or three years later, we were still having that odor problem but ignoring it because everyone said the odor wasn't harmful. Two days ago the carbon monoxide detector in our house activated. After opening all the windows and doors and evacuating the house we contacted the fire department ( literally around the corner from us), PG& E came out and turned off our gas due to too much CO coming from the water heater. After researching a plumber yet again, I found Savior Plumbing through Diamond Certified and looked on yelp at reviews. I contacted them and after talking with Tom, even though we live in Oakland and would be charged travel, he seemed very knowledgable and I thought it would be worth trying him since none of the other plumbers we used made a positive impression. Yesterday morning Clayton, and friendly smart man, came to our home in Oakland and did his best to fix the carbon monoxide issue. It seems that the exhaust wasn't being discharged from the room properly. Clayton felt that the improper burning of the gas also may be the cause of the odor that we kept smelling. Clayton replaced and elongated the pipes that took the exhaust out of the house, and the odor did seem to go away. PG&E came back and the carbon monoxide problem was actually worsened. I called Tom back and without hesitation Tom said that they would get someone out here as soon as they could to try again. This morning Clayton and Tom came out to make sure that everything they thought could be the problem based on their and PG&E' observations was taken care of. The cleaned the baffle and combustion unit and all the soot that had accumulated over the last seven years since we had this heater installed. They also replaced the single wall pipe that Clayton installed yesterday with double wall piping. Travel time was not billed today, credit for what had been installed yesterday applied to the materials used today, and Tom didn't charge for all of his time on the job. In addition Clayton noticed that one of the water pipes was slightly leaking and replaced it. Today when PG&E came everything was fixed and the odor is gone! I would definitely recommend Savior to friends (especially if they are close enough to not be charged travel time) read more

Called Savior for an issue with my washer hook up - my valves were leaking for no reason. Corey came out and restored calm to my household. He immediately diagnosed the problem and was able to alleviate the issue and bring dryness to my laundry area. Savior was prompt and courteous and very efficient. They are keepers for any further plumbing issues I have moving forward. Special thanks to Corey - he was great to work with. read more

Honesty and Integrity at its finest! We had a service main break the night before we had to go out of town and we had no idea what we were going to be able to do while we were gone. Savior really was out savior - they were willing to come out and work on our problem just with a phone call. We thought we may need the whole service line replaced since the house is over 50 years old. Sam came out to take a look and called to tell us the service line would be difficult to replace because of the concrete and suggested we let him dig it up to take a look at the the leak as he suspected it was near the meter. Being out of town he could have taken advantage and told us we needed the whole line replaced (a $4k - $5k job) and we would not know any different since we were not home to see for ourselves. Instead he found the problem was correctable near the meter and the job was only a few hundred dollars. It is rare to find such honest and capable people these days so I am keeping Saviors number in my contacts for all my future plumbing needs and you should too! read more

You're "money ahead" by choosing Savior Plumbing for your residential and/or commercial plumbing needs. Their experience and mastery have no equals in the business. But, what truly stands out is their capacity to patiently explain the issues and the logical steps to resolution. I have had the good fortune to be served by Darrel and Sam for our residential tankless water heater installation and maintenance. They resolved a manufacturer issue with the tankless last January ... and were recently by to replace the heater treater cartridge (our hard water in Pleasanton requires it every 6 months). During the latest visit, Darrel gave me good troubleshooting advice for a tankless at our place of business (not installed by Savior). I suspect other plumbing companies wouldn't extend such consideration without requiring a visit ... and a hefty payment. Hence ... money ahead. Thank you, Savior Plumbing. read more

I called Savior to replace a broken toilet handle and the plumber who came out recommended replacing the bowl gasket, and fill valve as well. Unfortunately, that just caused more problems and it took 3 trips out to get the job done right. After the second fail I requested a different plumber. So what should have been a simple job required me to allot a 2 hour window 3 times. Even more annoying was he charged an additional fee on top of the hourly rate for a mini rooter to unclog 2 drains. Valley Plumbing does not charge extra to unclog a drain if it falls within the hour. I see some great reviews for Savior. I guess it just depends which plumber does the job. read more

Hmm... Sounds like Savior Plumbing may need a new receptionist or message taker... I called on and left my info with a nice fellow, and was told I would have a scheduler call me. Two weeks later, no one's called me back. I went elsewhere. read more

Called them yesterday after reading the reviews on yelp. They called back quick enough just to say they would call me back to schedule an appointment for today. It's today and still no call. Very unprofessional. Calling someone else right now! read more

Won't be calling these guys again. I refrained from writing up an initial review five months ago about a shady practice of theirs because I didn't want to form an opinion after one experience. However, after a second experience, it just solidifies what kind of company this is. They are only out to get your money. Experience #1: Project was to replace a kitchen faucet set. The service technician was 15 minutes late, physically completed the project in about 50 minutes, then packed up his things and mentioned he would be right back, came back about 15 minutes later and said he was all good to go. When I saw the final bill, he charged me 1.5 hours of labor! WTH! How did 50 minutes of actual labor become 1.5 hours? Experience #2: This company doesn't stand behind their work. Five months after installation, the base of the kitchen faucet handle base lifted off the kitchen counter. When the technician came in, he said the service warranty wouldn't cover product defects (but this was not mentioned when I initially contacted the company about this problem). He evaluated it and guess what....he said it was a defective product and that this wouldn't be covered under the service warranty and in turn, we would be charged $134 to fix it. WTH! The technician showed my wife what was wrong, and as far fetched as this may sound, I could see a scenario where the first technician who installed it messed with my faucet handle base so they could get this second call and charge us another service fee. I mean, why wouldn't the first technician say something about the defect so we could deal with it back then or be forewarned? We're just turning water on and off so it's hard for me to understand how a defect can evolve in less than 5 months after some gentle use. It had to have been there when it was installed. The technician left us in a very angry mood and didn't offer anything like a service discount on this situation to ease things. Now, all we can think about is how we have been swindled out of more money. The technician mentioned several times that they are an "honest company." Well, just because you say it doesn't mean it's true. And honesty can be evoked through one's actions and not through mere words. I went with these guys initially because they had a very good price, but I should have gone with another plumbing company, who I've worked with before but a tad more expensive. I will not name them in order to let other Yelpers know that this is a serious review of this company and not a promotional vehicle for a competitor. It's experiences like these that make you wonder who you can really trust out there. You rely so much on other people's reviews and recommendations but it's still hard to truly know who the good, honest guys are. I've been left with a very bad taste in my mouth by these experiences, and I would recommend Yelpers to find another company for your plumbing needs. I hope the $134 they took from me is worth the thousands of lost revenue as other Yelpers turn to other companies for their plumbing needs. read more

My dad loved this guy! Darrell explained everything before he did it (including price!) and gave my dad all the options so that he could make his own decisions. He installed tankless hot water heater (very posh), then came back to install my dad's new filtration system a while later. Very high quality work, very efficient use of time. My dad says he wouldn't use anyone else. And therefore, neither will I. My dad has impeccable taste. You gotta find this guy. Meet him. Use him. read more

I had a great experience with this company. They went out of their way to get a plumber to me at a time that worked for me and was very short notice. Everyone was exceptionally friendly and reliable especially the lady who answered the phone (I think her name was Tonya) and Sam, the plumber who came to help. They called me back when they said they would, appointments were kept at the times they set them for, ETAs were accurate, the work itself was done in an efficient and dependable manner. read more

Have had a slight problem since they did the work for me 6 months ago. Returning my call does not seem to be very important to them. Cannot catch them on the phone or pin down a time to come look at the possible problem from the work they did for me. read more

Called the company and the woman who answered couldn't give me an estimate on how much a new water heater would cost. She said someone would call me back and I never heard from them. So maybe installing a water heater wasn't a big enough job for them but nothing turns me off more then no response from a business. No second chances and would not bother in the future with this one. read more

I rushed home to make 12 noon appointment, but didn't show up. I called twice after waiting for about an hour. the lady who picked up the phone said they call in few minutes, but never did. My water heater is dripping and didn't want take a chance, so I called another plumber and they were prompt. These guys finally showed up after 3 hours later at 3PM. What a joke, at least they could of given me call that they will be late. read more

Had Savior run the gas, water and sewer lines to our new accessory dwelling unit. It was a difficult job, but Tom, Eric and Crew completed it on schedule. Not only was the pricing competitive but the Crew was very respectful. read more

Hands down I would definitely call these guys again! They are extremely professional on the phone, prompt, great inperson consultation and they don't pressure you into buying parts from them, so you won't feel hustled at all. I will be using them in the future as well as referrals since it's hard to come across a business you can trust. read more