I'm posting this review here for visibility because this branch is also owned by Sunil Chugani, who…read moreconducts predatory and fraudulent business practices. My parents went to The Baby Shop's Montebello location in June looking to purchase a safe toy car for a 1-year-old. They speak limited English and asked the store owner, Sunil Chugani, via Google Translate (screenshot included in this review) for a toy car safe for a 1- to 2-year-old. Sunil exploited their language barrier and their desire to spoil their grandchild, and upsold them a car that explicitly states it is for 3- to 8-year-olds, and not for under 3 (see photos). Because this car is a severe safety hazard and completely different from what my parents intended to purchase, we brought the unopened car back asking for a full refund in July, well within 30 days of the purchase. The store associate put Sunil on the phone, who acted as if we were inconveniencing him on his day off. He claims there is a "no refund" policy. However, a store policy typically applies if the buyer changes their mind. California consumer protection laws do not allow a business to rely on a "no refund" policy when a product was sold through misrepresentation or other deceptive sales practices. This is not a case of my family changing our minds; this is a case of Sunil deliberately misrepresenting the facts of what he was selling to deceive and manipulate customers who couldn't read English labels. Sunil flatly refused the refund, then proceeded to say, "This is not my first rodeo," and bragged that he had been ignoring manufacturing safety guidelines to sell these cars for decades to parents with infants as young as 8 months, based on nothing more than his personal "beliefs." As a parent, I would not risk my child's life simply because this predatory salesperson tells me to. Manufacturers have extensively tested products for safety reasons to recommend an age range. Please stay far away from this shop and do not give them a single cent.

This places sells fake Labubu's they don't have a sign and won't refund you the money only an…read moreexchange for something else.

As a toddler mom with baby #2 on the way I appreciate any help- especially with cleaning! This was…read morea service I needed just at the right time! Hydie performed excellent service. She was on time, friendly, and communicative. She did a GREAT job cleaning a really dirty and dusty used double stroller I purchased second-hand. It looks and smells like it just came out of the box!

Best girl for cleaning my car seat/stroller! Very honest as person (she refunded me 40$ because she…read moresaid I didnt need to pay that much) and she drop my car seat off. Thanks hydie see you next time! Highly recommended

The Cradle Company saved my sanity. Seriously. Last year, I gave birth to my treasured little…read morebaby, who was quite frustrated with breastfeeding. Hannah and the breastfeeding support group provided me with an environment that helped me to persist through that tough transition period... my frustrated baby eventually became a champion at the breast (so much so that she weaned herself off of the bottle)! If you are looking for or even considering lactation support, this is the place to be. In addition to breastfeeding support, I've also been through the childbirth education class. It was well done and not prescriptive... it was truly informative, the way I would expect a childbirth education class to be, and supportive of the diverse birth plans people may have.

Would I recommend Brandi Jordan as a sleep consultant? Not unless you're a celebrity or have…read morethousands of dollars to waste. For the average parent, you'll likely spend thousands of dollars only to end up back where you started--with vague, generic advice you could easily find online and some added reassurance. Brandi's approach offers little to no long-term guidance. She works on a day-by-day basis without providing written materials or a structured plan to follow, which makes it nearly impossible to build consistency once the sessions end. It feels like being handed a toolkit for a toy bike when you're trying to fix a kitchen sink, completely mismatched and ultimately unhelpful. Throughout our experience, she asked for detailed information about our child's sleep schedule, feeding patterns, and behaviors, which was time-consuming to document. Yet, those details seemed disregarded, as the feedback almost always boiled down to a generic "you'll have to let the baby cry," delivered in a reassuring but repetitive way. Months later, we're still struggling to get our child to sleep independently. We received no follow-up documents, no lasting framework, and no practical tools to help us move forward. After spending over $1,000, we were left feeling misled, frustrated, and uncertain about what to do next. If you're considering hiring Brandi, I urge you to think carefully. Save your time, energy, and resources. Look for a consultant who offers structured support, written guidance, and consistent follow-through; not someone whose attention is divided elsewhere. Parents deserve more than being treated like another number in the queue. Updated response to Brandi... I actually worked with you in April 2025, and communication stopped soon after the contract period ended. We followed your instructions exactly as outlined. Not every child responds the same way, and sometimes a more individualized approach is necessary, but it became clear you didn't have the time or availability to provide that level of support.

super cute little place by Pavillions. Sign says they're moving to the District down the street…read moresoon. Little pricey for such small items, but to be expected for Jelly Cat items and such. Toys seem like good quality and are very soft. Cashiers are super nice and helpful.:) They even give the cutest bags.

We went into the store jelly hunting with our 3 little kids upon searching it up this morning in…read morehopes of a fun experience. At first all was good, when we entered there was a couple other kids looking around so we allowed our kids to take a look around as well. My older daughter was having trouble deciding so my three year old son kept tossing around a dog he had decided on. While doing that he dropped it a few times on the floor, where a worker brought that to my attention, understandable, so I placed it in my basket. Finally we had all decided on a jelly cat and my son changed his option to another one I took a look at the dog and he was still in great condition so I put it back. When we were about to pay the cashier bluntly expressed if we would purchasing the dog since my son a dropped it. It wasn't the situation that frustrated me and it was the way I was approached about it. You know what I bought them all because I didn't want to ruin my children's experience that I had hoped would be different. She then tried to be nice about the situation but honestly my husband and me felt uncomfortable. We witnessed another child tossing and licking other stuff animals and left without buying anything, yet here we were buying 3 jelly cats and then almost forced to buy a fourth getting rude customer service. Definitely will not be shopping here ever again. I think specifically her name was Alysa who was the one out of the three who made us extremely uncomfortable. One of the worst customer experience I had in my life

Great place to sell Kids' clothes, books and toys they have outgrown. Although they don't take…read moreeverything, they've bought a good portion of my stuff I've taken there, especially if it's in newer/good condition. Based on their needs and the current trends is what they tend to purchase. Granite you are not going to make a fortune selling stuff back, but I figure if I can sell some of it back, at least you make some money for stuff that you would probably end up donating anyways. I haven't purchased anything from there, although I do see some Name Brand items within the store. I do think most of the sizes are for infants, toddlers and kids up to age 10. There are older children items within the store, but as most kids get into their pre-teens and teenage years, they most likely would not shop there. Staff has been nice most of the time and you do have to wait for them to go through whatever you've brought, so might be a good idea to make the drop off and then run some errands. Typically it takes them about 1.5-2 hours to get through what you've brought in to sell. Overall, I would continue to try and sell my kids' stuff here.

Great selection of kids clothing! All clothing and shoes are…read moredisplayed by type of clothing, size, and color. Easy to find what you're looking for. Shoe bins are also separated by size. Although I came on a weekend where it was busy, the store was well organized. There's also a selection of basinets, swings and other baby must haves. Staff was friendly. Prices are reasonable and the clothing was in great condition.

The last few years I've been very disappointed because I would bring clothes in and be told to…read morecheck back in a couple weeks, or later. Whenever I would check back you weren't taking any clothes. I have Facebook and they say they post things on it but never see it. Recently I had a lot of clothes that have added up so I went in again and they said they would be taking clothes Oct 1st. I thought I would call ahead on Sept 21st asking if Oct 1st was still the drop off date. She said "no, we're full, we had 147 families drop off clothes so we aren't taking any more items" I was not too happy. They said it was posted also on instagram and didn't see it there either. I now have 5 bag full of clothes because your store seems like it's too full when I check in numerous times during the year.

This shop is wonderful! From clothes, to toys, to strollers, wraps, and more. They have everything!…read moreIt's a very well organized store by size and style everything sold is clean and in good condition. Staff is super helpful. My husband and I recently stopped in and found a basically brand new pack n play system for a great price. They helped us break it down and they even had the carrying case for it! Love that you can set up an appointment to swap what you have for store credit. This is a great option for families since babies grow out of things so quickly. Absolutely love the sustainability aspect.

Order from anywhere else. If you like overpriced damaged furniture, this is the place for you…read more They delivered a dresser that was scratched and dented. When I asked them to replace it, they said "if you received a car with a broken windshield, they wouldn't replace it!" There are hundreds of different options to chose from. Spare yourself from a headache to come if you are considering Newport Cottages.

We recently purchased a bunkbed and a dresser for our kids. The service was wonderful and the sales…read morerep was really accommodating, patient, and honest in helping us choose between a large catalog of furniture pieces I look forward to many more purchases. Could not have asked for a better experience

I can't say enough good things about Jolly Tots Children's Resale Store! I had been searching…read moreeverywhere for a MyBabiie lightweight Travel Stroller, which normally retails for around $290, and I was shocked to find a brand-new one here for only $70. It was easily one of the best deals I've found. What made the experience even better was the owner. She genuinely cares about moms and kids. She took the time to show me every single feature of the stroller, demonstrated how everything worked, and even had me practice using it to make sure I felt comfortable. She reminded me to always use the stroller brake, sharing how important that simple habit is to help prevent tragedies. You can tell this isn't just a business to her--she truly loves helping families. She also helped me pick out a handlebar organizer, two sippy cups, a convertible snack cup/sippy cup, and a bungee cord to go with my purchase. I left feeling excited, appreciated, and completely confident in what I bought. This has honestly been one of my favorite purchases ever. I absolutely love the color and the quality of this stroller. If you're looking for an incredible travel stroller, stop by before they're gone--they had several brand-new ones available when I visited. Jolly Tots is a hidden gem, and I'll definitely be back!

I went to Jolly Tots for the first time with my mom and 7 yr old son to buy a stroller, as I was…read moreabout to have my 3rd baby & didn't want to buy all new equipment. The sales lady (I imagine she is the owner) was very pushy, she did not allow us to browse the store. We made the purchase plus left her a car seat to be cleaned that my friend passed down to me (she only used for 1 child & kept it in great condition) as we were making the transaction, my son was looking through some puzzles that I agreed to buy for him, she was rude to him & asked him not to touch, even though we were planning on buying one (he is not a toddler, he is very well behaved) first red flag! I was induced that week (not planned) so my husband rushed over to pick up the car seat the day before we left the hospital. When he showed up, she handed him the car seat & told him that we were missing the straps! She blamed us/my friend. My husband could not leave without straps as we were planning on leaving the hospital the next morning. The woman, finally agreed to give us straps from another car seat, so we could use the car seat. When we got home, I reached out to my friend, to explain the situation, after I sent her a pic of the car seat, she stated that the handle was not the same as when she gave it to me (this one had scuff marks/used more). We reached out to Jolly tots to find out if they had switched the car seat? She was super rude & stated that this would never happen at her store, nor the straps being lost. After no resolutions, I came on here & read other reviews that stated they had lost the straps & other pieces of equipment that was left for cleaning! So clearly the woman lied. We believe they switched the car seat my friend gave me (hers was newer) and gave us an older car seat. Also coincidentally, they have a similar car seat posted that is in great condition, like the one my friend gave me. Also the value of the stroller we purchased was not worth $300 we paid, it had several deep scratches & looked very used, but because she was pushy & rushed my mom and I (did not allow us to browse or even think about our decision) I was unable to inspect it properly. We know this is our fault for not inspecting it before but she was so pushy & rushed us the entire time we were in there. This is a long review but wanted to let customers know NOT to trust this woman or this store. We regret giving this place any of our business.