Staff was friendly and knowledgeable about every question and detail we had. Gracie was who first…read moreapproached us as soon as we entered the lot. She was super helpful and got us into a test drive immediately. We then sat down and talked to JJ and his energy was very welcoming and not pressuring AT ALL! Both were positive and brought us into an amazing positive calm atmosphere. JJ was blunt and honest about every step and was able to match what we were looking for! After all the phone calls with banks and finance talk, we were thankfully able to close the deal and walk out with the price we are looking for! All parties are happy and they offer an amazing warranty as well into our closing price! Process was easy not stressful at all and very happy with our car purchase today! Definitely will come back for our next vehicle and will talk to Gracie and JJ again!

Huge thank you to JJ and Renato for taking such great care of me! They made the whole process super…read moresmooth -- from finding the perfect car to getting me financed with no stress at all. Professional, helpful, and genuinely great people. I highly recommend working with them!

Jerry and Mike were great! They answered all of our…read morequestions and didn't make us feel like we were dollar signs to them. They were genuine and extremely helpful. By far the best dealership we have been to so far! Thank you a lot Jerry and Mike!

I am extremely disappointed with my recent experiences at Moss Brothers San Bernardino, especially…read moreafter being a loyal customer and consistently bringing my 2023 Jeep Gladiator there for service. Even though my vehicle is no longer under warranty and I do not have an extended warranty, I continued to go to Moss Brothers because I trusted them and believed they would stand behind their service. Unfortunately, that trust is gone. One of the biggest problems has been communication. It is incredibly difficult to get a status update on my vehicle. Too often, when I call, I am transferred to the service department, then transferred to a virtual assistant, only to be told to leave a message and wait for someone to call me back. Rarely can I simply reach a service advisor directly. Most communication is done by text, but that is not enough when my vehicle is in the shop for days and I need real answers. Over the past several months, I have spent close to $4,000, if not more, on my Jeep at Moss Brothers. Most recently, I brought my Gladiator in because it was overheating and because the power steering light had come on. I recently purchased a travel trailer specifically so I could use my Jeep to tow it, and instead I was left without my vehicle for several days. I was also told that parts for a recall on my Jeep are not available and may not be available until the fall. Even worse, I was told that if something happens, I should contact the manufacturer's customer service, not Moss Brothers -- the dealership where I purchased my vehicle. That response is completely unacceptable. During this recent visit, Moss Brothers initially wanted to charge me another diagnostic fee. I refused because my Jeep had just been there for service and I had already spent a significant amount of money with them. A manager eventually waived the fee, but later I was told it would cost $450 just to clean my engine before they could even determine what was wrong. To me, that felt like the diagnostic fee was simply being repackaged into another charge. After all of that, I was told the issue was mud and that they could not find anything else wrong. Meanwhile, there are still issues with my Jeep that I do not feel were properly addressed. Another ongoing concern is that when customers bring up certain problems, the response often seems to be that they "cannot duplicate the issue" or "do not feel anything." After speaking with a Lemon Law attorney, I was told that this type of problem has been reported by other Jeep owners for some time, and that this is commonly the type of response owners receive from service departments. That makes my experience even more concerning. The customer service has also declined. There have been times when I was left on hold for an unreasonable amount of time, only to arrive and see phones ringing while an employee in the service area appeared to be on her personal phone. Another advisor had to tell her to answer the phones. That kind of service is unprofessional, especially when customers are spending thousands of dollars and relying on the service department for transportation, safety, and accurate information. At this point, I no longer trust Moss Brothers San Bernardino. I no longer have confidence in their service department, their communication, or the way they handle serious vehicle concerns. I will not be returning unless it involves a previous service issue that they are responsible for addressing. I am now seeking help from reputable independent Jeep specialists instead. I am also a member of a Jeep women's club with over 600 members, and based on my experience, I will not recommend Moss Brothers San Bernardino for service. I regret that it has come to this, but I am done. After years of trying to give them my business and my trust, they have lost both.

Me and my wife bought a beautiful Chevy trax from Tyler Brown salesman he was vey attentive and…read moreinformative of all the vehicles we looked at including the Chevy trax. He knows his stuff great salesman will be returning to buy my truck.

Dylan(Cowboy D)made the car buying experience something that was not stressful. He worked for a…read morevery long time to make sure that we were able to be exactly in the price point and monthly payment we wanted. The dealership was warm and inviting, we are proud to be part of the Diamond family.

Great experience thank you to Johnn Rodriguez! Process was easy and smooth. He'll get you the best…read moredeal!

The Salesman at Fairview Ford was very helpful in my process, paid attention to detail and my…read moreneeds. I would definitely ask for John Rodriguez he made my experience that much better.

If I could put 0 I would the worst experience I've had when buying a car. As soon as we bought the…read morecar they changed the catalytic converters "supposedly" couple months later it Started messing up again we sent it to them on a tow truck on our expense. they charged us 800 to fix the car and not even two months later the check engine light came on we tried to get help explain that they had fixed it and we kept getting run arounds. While trying to figure out on our own and putting in money to try to fix it we started falling behind two payments. my husband broke his arm and was out of work and we were communicating to them and instead of getting help they were simply Rude. Instead of trying to help today they came and took our car. this is so disheartening as we spent every last saving we had on this car. Please stay away from these scammers.

Worst places ever takes forever to do anything, stay away from this place at all cost !!! Cars are…read moreall lemons than wants you to wait 3 weeks to fix it

I was car shopping online and contacted Johnny at Diamond Auto Exchange. From the outset, Johnny…read morewas professional, polite, kept me in the loop for a particular car, and then scheduled me for an appointment. Johnny made it easy. On arrival to the dealership, I met Claudia and she was fantastic! She showed us the car, answered all our questions, didn't pressure us, and understood we were still in the process of looking. I recommend Diamond Auto Exchange

Claudia and Neal are amazing and were able to get us approved for my daughter first car! I trust…read morethem with a reliable transportation what should be stressful situation they both made as easy as possible the pain of the paper work and the searching for which car fits our budget super easy and the hospitality made me feel extremely welcomed if your searching for a place that understands your financial situation and you have a budget but your credit score isn't the best come to Diamond auto exchange they will help you highly recommend

Great experience with Patrick super friendly & cool vibes ! Makes buying a car stress free and…read moresimple. Thank you so much !

We came to Metro Hyundai to trade in our 3-year lease and lower our monthly payment, and the…read moreexperience exceeded our expectations. We worked with Matin and his manager Alfonso (AL), both of whom were incredibly helpful throughout the entire process. They took the time to understand exactly what we were looking for and presented us with several options that matched our needs. After discussing everything, we chose a vehicle that was actually located at another dealership but Matin personally went to pick it up and brought it back for us, which we really appreciated. The service was outstanding. There was no pressure to add extras, though they did clearly explain available options so we could decide for ourselves. The finance team was efficient, and the whole process was smooth we were in and out and driving our new car in no time. If you're looking for great service and competitive pricing, I highly recommend Metro Hyundai. We'll definitely be coming back in the future. Thanks again to the team!

I'M SO HAPPY!! I searched a long time & found my perfect vehicle on their website. Alvin replied…read moreto my email & we discussed the process over the phone, and texts as well. He made everything so easy & processed the paperwork via FedEx - we live 4hrs from there and had the car shipped to us. I can't be more happy with the entire process, and my beautiful Suburban! THANK YOU!

Very bad customer service they asked me to send info and bank statements called them 3 times…read morepromise they would return my call I they never did waste of time ..