I like the way they do business. I really appreciate them…read morebeing straight forward with the price. I've dealt with too many dealers in my lifetime and familiar with the shady sales tactics. When I came here it was a completely different experience everything was upfront and nothing shady at all. Also when they say they give the best price they are not lying. I highly recommend this dealer.

After reading the reviews I felt more comfortable with dealing with a small dealer. I'm glad I did,…read moreChris was so helpful and such an honest guy. I would have to say he is in the top three of my best auto dealer experiences. Awesome dealer, I highly recommend.

Very nice service and helpful team thank you JJ and Renato…read more Will be coming back with family

JJ was great. He didnt come off fake or pushy when I purchased my car. He worked with the numbers…read moreto try and work with the best monthly payment, which isnt bad at all. I have had the car for a couple of months now and so far I am satisfied.

Jerry and Mike were great! They answered all of our…read morequestions and didn't make us feel like we were dollar signs to them. They were genuine and extremely helpful. By far the best dealership we have been to so far! Thank you a lot Jerry and Mike!

Terrible customer service from Hannah Marie. My husband's Dodge truck had a check engine light on…read moreand so I called the service department and asked if we needed to make an appointment to get a diagnostic and the lady that answered asked when we would like to come in, I let her know we would like to come in immediately. She said OK no problem. So, we go down to Moss Bros San Bernardino and Hannah Marie end up being the service writer that we dealt with. We told her the issue she told us that for a diagnostic it will take 3 to 4 days. I was a bit confused as the lady on the phone did not tell us this, and once I expressed that confusion, Hannah immediately got a bit of an attitude with me. Well, we still decided to go ahead and leave our truck and wait the 3 to 4 days for the diagnosis. Day 4, my husband tried to call Hannah (she had given him her card) 3 times, left 2 voicemails and received no call back. So, we decided to go down there after dropping the rental car off that we had to get due to his truck being down for a few days. Spoke to Hannah again, my husband explained to her that he called 3 different times and left voicemails with no response back. With a nonchalant attitude she said I never got any voicemails, my husband tried to show her that he called and she said, oh no its fine. It's fine?! That you are ignoring your customers and not keeping them updated? Gotcha! And then she proceeds to tell us that our truck has not even been touched. She did not give any valid reasoning, never apologized, the whole time her attitude; completely nonchalant, like this was our problem and not hers. She says, tomorrow by 5pm we'll have a diagnosis. OK the next day we show up, still NOTHING! This dealership had our truck for 5 days just for a diagnostic and never once did anything! No apologies or "excuses" that made sense. Just a bad nonchalant attitude from Hannah Marie! My husband got our truck back from them and we went elsewhere. My husband used to take his truck here to get an oil change and will definitely NOT be returning for any reason! Moss Bros. San Bernardino you have lost a customer, due to extremely horrible customer service from Hannah Marie. Our Friends have been forewarned as well.

my experience was good, the finance department was fast, the deal was worked over the phone as I…read moredidn't want to waist time working a deal. It took me 2 hours tops to sign and get out of the dealer. Marvin Tejada was great sales person and John and Leslie where great helped negotiating. Marvin explained some features on my suburban and John took the time to explain the system on the dash board and I left super happy bumping my music lol. My drive with my new suburban up the mountains was the best drive ever.

Great dealership. Excellent salesman. Don sold us an Equinox. Everyone we had contact with at…read moreDiamond was professional. Strongly recommended!

When I went to buy my F-150, John the car salesman made the entire process a breeze…read more From the moment I walked in, he was incredibly warm and attentive, asking the right questions to understand exactly what I needed. He gave me a fair deal without any pressure, kept me informed every step of the way, and even followed up afterward to make sure 1 was happy. Thanks to John, I drove off feeling excited and confident in my new F-150

Catalytic converter was stolen they replaced it with the wrong Moore system so would not pass smog…read more Had to take another day off of work to take it back. They told me that they did not do the small correct took it back to get another smog check still wouldn't pass brought it back to him and then admitted they changed it with the wrong muffler. I told me it was gonna be $500 more and they wouldn't make me pay for it. Even though I've wasted two days of work and paid for two small checks and they still asking me to pay more money to change out the muffler. This was a joke Eventually, I spoke with the manager after a lot of arguing, and they consume the extra cost of the muffler.

If I could put 0 I would the worst experience I've had when buying a car. As soon as we bought the…read morecar they changed the catalytic converters "supposedly" couple months later it Started messing up again we sent it to them on a tow truck on our expense. they charged us 800 to fix the car and not even two months later the check engine light came on we tried to get help explain that they had fixed it and we kept getting run arounds. While trying to figure out on our own and putting in money to try to fix it we started falling behind two payments. my husband broke his arm and was out of work and we were communicating to them and instead of getting help they were simply Rude. Instead of trying to help today they came and took our car. this is so disheartening as we spent every last saving we had on this car. Please stay away from these scammers.

Worst places ever takes forever to do anything, stay away from this place at all cost !!! Cars are…read moreall lemons than wants you to wait 3 weeks to fix it

Process was fast and smooth great people and overall experience first time financing a vehicle and…read morecouldn't be happier with the outcome

Wasn't able to work out a deal, but the main people helping me out were very friendly and…read morestraightforwards. Good experience overall, would recommend to check out in person if you're considering buying from here.

We came to Metro Hyundai to trade in our 3-year lease and lower our monthly payment, and the…read moreexperience exceeded our expectations. We worked with Matin and his manager Alfonso (AL), both of whom were incredibly helpful throughout the entire process. They took the time to understand exactly what we were looking for and presented us with several options that matched our needs. After discussing everything, we chose a vehicle that was actually located at another dealership but Matin personally went to pick it up and brought it back for us, which we really appreciated. The service was outstanding. There was no pressure to add extras, though they did clearly explain available options so we could decide for ourselves. The finance team was efficient, and the whole process was smooth we were in and out and driving our new car in no time. If you're looking for great service and competitive pricing, I highly recommend Metro Hyundai. We'll definitely be coming back in the future. Thanks again to the team!

First and last time coming to this location. We brought in our 2021 Kona Electric to get checked…read morefor any maintenance it might need. Dropped it off on Wednesday, May 7th and were told that it might stay over the weekend and we would get a phone call with an update. Two days passed and we hadn't heard anything. So we call the service department on the 9th and they say they'll call us back later that day. We never got a call back. We call them again on the 10th and the person who answered says they are short staffed because of Mother's Day and could not give us an update on the car, again saying they'll call back. Two more days passed without any contact at all so we call again on Monday the 12th to ask about the car. The person on the phone asks if we got the right location because they can't find any information about us or the car we dropped off. At this point we were obviously concerned, so we drove to the location around 1pm to speak to them in person. The guy asks for our last name, and when we tell him, he says he can't find anyone in the system with that name. Thankfully, we brought a spare key and were able to prove that the Kona in their lot was ours. The guy then explains that they hadn't even looked at the car, that they only had one EV mechanic, and that they were going to get started on it that afternoon. Again, saying we would receive a call. We never received a call that day. They finally took a look at the vehicle on the 13th or 14th, a whole week after we brought it in. And WE had to be the ones to contact them to get an update. They had told us the car "stopped charging" all of the sudden and they already ordered a part that was going to take an entire month to arrive. It was frustrating having the car at this location without any updates or follow-through on communication. Not to mention not even having our correct information in their system. We would understand if they had been honest and explained to us from the beginning that they were busy and wouldn't be able to look at the car until a week later. But keeping us in the dark about everything was super unprofessional. I was also 8 months pregnant and working at this point so having transportation was essential for us at this time. It would have been the bare minimum to be taken into consideration and communicated to as the costumer. Eventually, they gave us a loaner and we didn't get the car back until 5 weeks later. And now we have to deal with visible damage to the front bumper which was never there before. In addition, it looked like someone intentionally unplugged our dash cam and didn't bother to set it back up before returning the car to us, so the cable was just hanging there in front of the windshield. I assume they didn't want to be liable for anything that might have been caught on camera while working on the car or taking it out for drives? That felt sketchy. Oh, and a noticable sticky stain was left on the floor that smelled like monster energy drink, along with greasy fingerprints all over the dash. I'm assuming they took the car out to grab lunch? It was in mint condition when we left it. Seeing the other negative reviews, I know others have experienced similar things. I should have looked before deciding where to go. Since then, we've taken the car to Riverside Hyundai and it's a night and day difference. Pleasant people to work with, smooth communication and quick service.

Very bad customer service they asked me to send info and bank statements called them 3 times…read morepromise they would return my call I they never did waste of time ..

Place sucked didn't have what I was looking for! The salesman was uneducated and smelled bad !read more

Mr Dagan returned my call promptly and was very thorough in explaining his services.read more

If I tell u this story you won't believe it. Good people and car sales normally do not come…read moretogether. I totaled my car in an unfortunate accident. Within 48hrs I reached out to R&D. Within 5 minutes he had options based on my exact needs. Here is more!! Two days later he drove the car I was interested in on a Saturday morning at 9am directly to my house for a test drive. Paperwork was ready a lender found. Warrant options "on deck" I can't believe how easy this was and pleasant. My car is fantastic. This company is a blessing and my car dealer forever. I'm so pleased and so fortunate.