We began calling Frank and his son 15 or so years ago, as I believe they were one of my early 5…read morestar reviews. He continues to be easily accessible, and reliable, with fair prices. He came out last week again to rod the lines, and no surprises, and everything is flowing freely.

I just used Frank for what I thought was an emergency…read more We had some flooding yesterday in our basement. We were able to remove the water and dry it out and called Frank shortly after. Frank responded to me within an hour and said he would be out today. He and his son came out. They communicated the whole time and asked before they did anything. Turns out our contractor installed a GFI that didn't work and our sump pump was plugged into the bad GFI. While Frank was here, he also fixed our sink. Highly recommend. Reasonably priced. Did a good job and also didn't shame me for not checking the GFI.

Jose is an amazing plumber and a great human being. If anyone has any plumbing issues this is the…read moreguy you can trust

Jose was recommended by a couple of folks we know. He replaced a toilet and shut off valve for us…read more He did a very good job cleaning out the yuck from the old toilet. No issues. Thanks again!

We had a sewage backup in our basement - awful! We have used RP for years and they really came…read morethrough this time. Robby came out and spent a lot of time investigating the problem with a camera and diagnostic equipment. He showed us everything live on camera and we had a terrible pipeline break. Robby got it working well enough to use for 2 days. He came back with Nate and replaced the pipe and redid the basement floor. They were clean, professional and on time. For such a large job it was reasonably priced. Thanks guys for a job well done! D, K and B McKinlay

I called them as our shower faucet had broke, they were here within an hour. Cade was wonderful,…read morepersonable and knowledgeable. Definitely recommend them and will call them again if/when needed. Plus they gave us a small goodie bag!

I appreciate their honesty…read more We had two other companies evaluate our air conditioner. There were three possible issues: a bad capacitor, a bad motor, or the need for a completely new unit. We suspected it might be the capacitor, but the first technician pushed for a new motor. The second technician didn't mention the capacitor or the motor and instead recommended replacing the entire unit for $9,000. Aquaduct diagnosed the problem as a faulty capacitor and replaced it. If we truly needed a new air conditioner, that would have been fine. Our current unit is 15 years old, and we understand that it might have been time. But what we wanted was an honest assessment, and that's exactly what Aquaduct provided. I highly recommend Aquaduct!

We had an extremely poor experience with Aquaduct Plumbing after they installed our water heater…read more The installation was not done correctly (dielectric union, flue and drain pan) and corrosion developed at the dielectric union within a few years. This issue was pointed out to their technician during a service visit, & we followed up by email with photos clearly showing the corrosion. They claimed it was not their fault and since it is outside the labor warranty they wouldn't take care of it. When the issue recently worsened and we asked them to stand behind their installation, they pointed to an expired labor warranty and then stopped responding to our emails entirely. A water heater installation should last far longer than this without corrosion at the fittings, and a reputable plumbing company should take responsibility when a clear installation issue is identified, regardless of elapsed time. Unfortunately that was not our experience with Aquaduct Plumbing. Now I have a 4 year old water heater that will likely need fully replaced because of this piece that is almost fully corroded. DO NOT RECOMMEND!

Excellent people to do business with. Was quoted a fair price and the quality of the company spoke…read morefor itself. He came in and went to work on our hot water heater. Respectful to our home and time project was completed.

My husband and I just moved into our first home last year, so a plumbing repair wasn't something we…read morehad expected to happen so soon! Even more stressful when you don't have a go to plumber yet and need to shop around. Thankfully, it wasn't an emergency so it allowed myself and my husband the opportunity to get 4 quotes from different plumbers. My husband and I without hesitation both agreed we liked Jim the best and felt he was genuine and honest. We also could tell he was very experienced. On top of that, his pricing was very fair. Jim ended up fixing the leak by resealing our toilet, and we ended up getting a new water heater since ours was going on 17 years old and it was time. We were very happy with the whole experience from the estimate to job completion. We are lucky to now have our go to plumber and would recommend him to anyone!

So this plumbing company came out to my property look at work and said they found the problem. So I…read moreagreed to let them fix the problem. To turning around and have leaking coming down the same pipe long story short before they touch that one pipe they should have Investigated the whole problem. And after getting more plumbers out. Realize they rip my off for 600 dollar.

Called H.Mechanical a few days ago because my toilet wouldn't flush. I tried unclogging it myself,…read morebut it didn't work. Gave them a call and a young lady answered the phone and was very nice and professional. They were available that same day, but chose to have them come out today because i knew i would be at home.My appointment was between 7:30-8:30 am and Dereck arrived at around 8am. He was nice, professional and efficient. Come to find out, i had an eyebrow shaper stuck in my toilet, so all i could do was laugh. They travel all throughout the city, unlike most plumbing companies I've come in contact with...and they're black owned, which is a plus for me. Will be calling them to replace my faucet soon and if any other issues come up in my condo. This will now be my go to plumbing company! :) Thanks Dereck!!

Great job! Very reasonable, gave me the best bid and got the work done within a couple days from…read morebid. Great job, very knowledgeable, will use them again. Highly recommend this company. 5 stars all the way!

I live in a newly constructed condo, but some of the contractors workmanship was shoddy. After only…read more6 months, the garbage disposal began leaking due to being installed improperly. My sister called Good Plumbing after seeing some favorable recommendations from neighbors on the Nextdoor website. She was told it would be $300 to remove the garbage disposal, reseal it and remount it. Not knowing any better she decided to go ahead with the job and Pete arrived a short time later that very same evening. He said he'd be in the area and could stop by on his way from another job. Pete completed the job effectively, but his customer service left something to be desired. When he was done I asked him if there would be an additional charge in the event he had to come out again. He seemingly took this as a personal attack on his job performance and stated there would be no reason for him to come out again. I attempted again to get my original question answered, but he insisted it wouldn't be necessary. And when it came time to pay for the bill (via CC) he insisted on writing down my sister's full name, address, card number, zip code AND 3 digit security code on the back of the card. We both took issue with this for obvious reasons... it's simply not wise or safe to have that kind of information laying around on paper. Pete said it was GP policy to write down all that information and preceded to show us his clipboard containing a stack of customer receipts. All the receipts contained names, CC numbers, zip codes and security codes. I assume he was attempting to reassure us, but it did the exact opposite. I theorized if his truck was stolen then the thieves would have a field day charging up customer's credit cards. Pete balked at this suggestion stating that he'd never had a customer's information stolen in 35 years. And that previous customer's had charged upwards of 40k for certain jobs. As I said, Pete wasn't winning any customer service awards... Being dismissive of customer concerns isn't exactly the way to build rapport or loyalty. Also, it's 2021...there's no need for any service provider to be taking down customer's information. Not when there are a plethora of payment apps available that safely process payments. My sister plans to cancel her credit card and request a new one once the charge for Good Plumbing is processed. Adding insult to injury, a couple of male friends told me later that we had been severely overcharged for the service provided. One friend said we'd been "raped." Pete replaced the mounting bracket for the disposal which retails for about $20 because he said he didn't like the way our existing one looked. Then he sealed it with plumbers putty that costs about $5 at Home Depot. It maybe took him 15 minutes to do the job. I don't know what the average cost is to fix a leaking garbage disposal, but I do know the Badger model I have retails for $110. So basically, I could've had two new ones for the price we paid. That didn't feel great, but you live and learn. Next time I'll use Task Rabbit and save a few bucks. On a positive note, I appreciated Pete's prompt response... it wasn't an emergency, but the same day service was a plus. We called a few other places and was told it'd be anywhere from a few days to a week for someone to come out. Pete also wore a mask (properly) following Covid protocols. And so far his work has been solid. We haven't had any problems.

Manny was prompt with response to my plumbing issue. He set up a time and was on time ready to…read moreresolve the issue. He communicated the problem and resolved the acute, problem letting me know the long term resolution and cost it might run. I would use Manny again.

Manny replaced a shut-off valve and toilet fill valve and flapper as well as install a drip pan…read moreunder my washing machine. Did a great job and was quick. I would definitely recommend Manny.