The sales guy Ned was very knowledgeable maybe a little arrogant. But here's the thing. They don't do their own installation with their own equipment like they should. Like Belcher did. So I went with the Guys Ned recommended and this is what happened over a year. Screw you Manny's. read more

Manny's Appliances - My fan fell down after a year. Nice job Manny's! - Appliances & Repair Near Me - Framingham, Massachusetts

I just purchased a washing machine from Manny's. The salesperson helped me choose the best model for my needs at a reasonable price. Delivery was quick and the installers were pleasant and efficient. This is the only appliance store I use! read more

I was very pleased with our experience at Manny's. I found them through a recommendation on social media when I needed a new washer. Kelly was a terrific - she offered relevant information as we narrowed down our options and she patiently answered our questions. She also knew enough not to hover around us as we looked over the machines in the showroom. Our washer was delivered that same week and the installation went smoothly and as scheduled! read more

Service center easy to make appointments and dedicated to finding the problem with your appliance. I highly recommend. Maria C read more

This place used to be Belchers appliances. When it was Belchers, it was family owned, efficient, had long standing customers, and took pride in their work. Then they were bought by Manny's. And here's my experience: 1. One appliance I bought broke within two years. I had to pay them for the repairs... five different times. 2. To get in touch with their repair team you have to call a place in DEERFIELD. You will be lucky if you get an answer. When it was belchers, you called the store direct, recognized the voice, and they sent someone out. I now call an appliance handyman instead. 3. Follow ups on products repairs are vague. They never have an answer when I ask why I have to pay for repairs on their product, after they have been there to fix it already. They want your money, they are not a staple to the community the way that belchers was. Ultimately, they have traded pride and authenticity for money. As a landlord of several properties, I buy my appliances from Lowe's now. It's a shame. read more

our goal was to buy four kitchen appliances. We had done some research at the big box stores and online, but when we stopped at Manny's, we were quite surprised how easy the process was made. A salesman was Ned and he understood that we were trying to get basic appliances. That suggested we select a refrigerator first, and then to make sure they were able to get the bundling rebate to select all or other appliances from the same manufacturer. Once we selected a refrigerator from whirlpool, he took us around the store and show us the stoves, dishwashers over-the-counter microwave ovens. if we selected an Appliance with options, he made sure we understood what it did and whether let me want to spend the extra money for that option. He did not try to upsell us. He did just the opposite. Ned did exactly what we needed him to do for us. read more

Formerly Belcher's Appiance. We needed service on a refrigerator that stopped cooling well. The technician was friendly and knowledgeable. He knew exactly what was wrong, It was the defrost sensor that was broken causing ice to build up in the freezer which was blocking the air flow into the refrigerator. He had that part in his truck. Fixed it within an hour for a reasonable price. Would definitely use them again for an appliance repair! read more

Honest, straightforward, and professional. I needed to order a new dishwasher pretty quickly over the phone for my mother. I called the two big hardware stores in town and felt I was getting the runaround, including being told I cannot order over the phone and that installs were booked over a month out. So I gave Manny's a call. Ned was super helpful in walking me through my best options. I handled the transaction over the phone, scheduled the install for a few days later, they kept me updated on timelines, and on delivery day the team was on time and very professional. Definitely recommend giving these guys a call. read more

Manny's, which replaced Belcher Appliances in Framingham, will never have my business again. Two years ago I paid Manny's $125 to inspect a "through-the-wall" air conditioner I bought from Belchers 21 years ago to determine if it needed to be replaced. They said it did not need replacing. One year ago I replaced my refrigerator with one from Manny's. Today I went to the store to buy a new through-the-wall a/c. They were rude, unhelpful and dismissive when I inquired about purchase, delivery and, of course, installation. They do not install anything they sell, do not know of anyone who installs a/c's and we're almost nasty. Basically, they'll deliver the unit for a fee of $69.95 and unless I find a "handyman" to install it at the same time, I'm left with a large hole in the wall. I prefer to buy appliances from local independent retailers than from the big box stores. Manny's is no longer on my list. read more

Customer service at Manny's is #1. Kelly Paulson, sales manager is Terrific, so knowledgeable & Great personal service. We went during the tax free sale & she spent the time answering all our questions & helping us decide which appliances were best for our needs. You can't get that kind of service at a big box store & the prices were better. Manny's is a GREAT place to shop for appliances and Kelly is wonderful. read more

I bought a washing machine there yesterday: - Home depot was cheaper than Lowes. Mannys what cheaper then home depot. All comparisons after totalling machine, hookup hoses and delivery - Mannys was able to deliver a Wed order on a Friday. Home Depot offered Monday at the earliest. - Delivery crew was excellent. I have no info on the repair side of their business, however, the buying experience was 5 stars all the way. read more

I am changing my review. I bought a new refrigerator from Manny's, had a problem with the delivery which required me to call a plumber twice. The general manager called me personally to apologized and sent me a refund for more than the cost of the plumber. I originally stated I would not use them again but based on the profesionalism and speed which they resolved this I would. Thank you Manny's for making this right! read more

Horrible!!!!! I bought all my appliances from Belcher's and they sold out to Manny's in Framingham. The repair call center is in western MA and they are in no hurry to send anyone out to repair any of their appliances. When I spoke to the woman and told her what was wrong with my stove she ignored me. She scheduled an appointment for repair 4 days later. With a window of 12 moon to 4pm. The tech called at 4:30 saying he wouldn't make it in that time period. Would I like to reschedule or did I still want him to come tonight?!! I went with today please!!!1 He arrived looked at the stove and told me yes it is the thermostat which is what I told the women at the call center. I said great you can put that in today? No. That will have to be ordered. It will take several days to get ordered because of how late it is, then it will have to ship and then will have to reschedule an appointment to have it installed!!! I told the tech I spoke to the women at the call center and told her the part we needed. He said it doesn't work that way. Also told me if you want good service don't. Buy from Manny's read more

We had a wonderful experience purchasing our new refrigerator at Manny's in Framingham. From the moment we walked into the store and were greeted by Kelly, right through the delivery 2 days later, everything was flawless. Kelly reviewed the models with us and showed us our selection in the store. Both delivery men were accomplished, knowledgeable and thorough. We highly recommend Manny's Appliances in Framingham. read more

Last Fall, I purchased a refrigerator and dishwasher from Manny's in Framingham and I was so pleased with my experience that I decided to go back to Manny's to buy a new washer and dryer. My previous sales person Kelly was not there, but I luckily was waited on by Ned. Kelley was wonderful, but Ned was over the top. He addressed all my needs to have the washer and dryer hooked with all the necessary hoses and vents. He checked with the delivery manager to make sure that everything needed would be on the delivery truck and he set a delivery time that was convenient for me. The delivery was this morning and I was extremely pleased with the two young men Austin and Chris who came to deliver and set up my appliances. They were extremely friendly and not only did they hook up everything, they also tested it to make sure nothing leaked. I was feeling very happy when the men left, but I soon had a nice surprise phone call from Ned to make sure that everything went as planned. Karen B read more

Not only is their communication superb but these guys fixed my fridge!! They came out to my house the first time and the repair did not work, so the repair guy came out again the next day and figured out what wasn't working and fixed it. I was really assuming the whole repair would be extremely expensive or worse, that I was going to have to buy a new fridge to the tune of 3K. The total cost was under $300. Highly recommended, Thank you Belcher. read more

Very knowledgeable and helpful staff willing to help trouble shoot without being too quick to charge you or sell you stuff you don't need. I was able to go in and look at their appliance and talk to people who actually know appliances. I called back a few time to order misc parts and got a call back when the items came in. They were fast and easy to work with. I was so glad to get the switch for my frig fixed so I could see the stuff before it rots. I had this terrible smell in my dryer and was told to get Smell Be Gone which is a spray that works to eliminate bad odors. Not cover it up but neutralize it. They also explained to me the problems with front loading washers and how I need to dry the various spots that hold water so mold doesn't grow. Black Mold is terrible and toxic and can be very common in the soap dispensers of front loading machines regardless of who makes it. Be sure to run a hot empty load with bleach once a month to get rid of any soap reside left and use HE cleaning detergents which are designed for these newer machines. Thanks Belchers for knowing appliances and believing in true customer service. read more

Can't say enough good things about Manny's previously Belcher's appliances. I called today because of an emergency with my dryer. From my first contact with the service manager to the Ben the technician who fixed the dryer the experience was wonderful. the service advisor through some miracle fit me into the schedule. Ben arrived promptly and was both courteous and extremely knowledgeable about the product. He cleaned up after he completed the job. He explained what the problem was and then fixed it. I couldn't have asked for a better outcome. I will be purchasing my dishwasher from this company because of the excellent service I received today. read more

I encourage you to read the reviews going back to 2010. It will be hard to find one that is not a 5 star rating. There is not one employee (from the TOP Down) at Belcher's that does not exemplify excellent customer service from the sales floor, to the installation team and the service & repair representatives. My first encounter at Belcher's was to call upon the service repair team, they actually had me do some trouble shooting over the phone before sending a technician out to hands on diagnose the problem. Trouble shot via the phone, before sending out the technician, who does that anymore? Of course my aging Maytag washing machine needed parts, part were ordered, received and technician deployed back for the repair in rapid time. I ask you with this type of service why would you buy appliances anywhere else? Recently in the market for a new refrigerator off we go to Belcher's. Needless to say our purchase of a Maytag refrigerator, was sold and installed, all in seamless transactions. Upon loading up the new fridge couldn't quite get the interior contents just the way I wanted them ('cuz the new fridge is never the same as the old fridge) I called the store, they in turn made several attempts & phone calls to satisfy my needs, they offered a solution, reached out to the manufacturer checked the pricing and ordered an extra door shelf much to my delight! Of course this group of employees think they are "just doing their jobs" well I say "well done Team Belcher, well done!" If there is any chance you are thinking (BBS) Big Box Store for your appliance needs, just don't. Think Belcher's Better Solutions! read more

Once again Belcher's saved us from an appliance emergency. Previously they fixed our dishwasher. This time they came to our house to fix a frig that stopped working. Within 2 hours of our call we had a working frig again. Gary was a great repairman who explained the problem, replaced a part, and told us exactly what occurred. He was professional, efficient, and cleaned up completely after the repair. Wouldn't go to any other appliance shop for purchases or repairs. read more

I used them once a couple of year ago for a service call on my stove. The guy was really nice, so we used them again when our dishwasher drawer broke. Roy was AWESOME! He was friendly, efficient and went above and beyond. He was on time, took extra care not to scratch the floors and when we pulled out the dishwasher and we found mouse droppings, he could have just left them there, but instead pulled out the whole washer and vacuumed everything up. Amazing customer service! We will absolutely use them for all our appliance needs! Flat rate $139. you might think its expensive, but when I called other places in the area, they had lower flat rate, but the mark up on their parts was equal to the Belcher total. read more

I just had the most pleasant experience when purchasing an appliance,and I have purchased many. The salesman was so helpful and showed me exactly what I was looking for. No high pressure sales and I was treated with respect and kindness. Would not go anywhere else to purchace my next appliance. read more

Service from scheduling to repair was great! Ben did a great job and was professional and courteous. Would highly recommend!!

I had a great experience with this company. The dishwasher we order arrived with an issue from the manufacturer. While I was unhappy about it at first, Manny's did all they could to make it right and quickly. I will get all my service and appliances from this store. Service guys are awesome and trustworthy. read more

Love Family owned businesses! I bought a Frigidaire refrigerator twelve years ago. I went back this February 2020, to buy a washer, dryer, and stove. Very satisfied with all my choices. Johanna was my Sales Rep. She listened to all my wants and guided me in the right direction. I ordered Maytag and GE. They seem to work really well as a team, from Jeff to Mark and their Plumber of choice for the stove gas hookup. Thanks to all at Belcher's! read more

I would give them 5 stars. They had one of their technician's out within a few days and he was excellent. He was very careful to protect our hardwood floor so it would not be damaged when moving the refrigerator. He did not waste any time and was very efficient. I would hire them again. read more

Belchers is now Manny's Appliances. I just bought a refrigerator, and it was delivered today. The woman who helped me with the sale made the sale fast and easy for me...she directed me to just what I needed. The two gentlemen who delivered it today were courteous and professional. They were polite and took care not to make a mess of my house, which was difficult, as the refrigerator they were removing was leaking all over the place. Thumb's up. I was sorry to see Belchers go after many years of doing business with them, but I'm pleased to recommend Manny's. read more

Been doing business with the family for over 50 years great company family run you can not go wrong. Simply the best. Tom Cuddy

Always had a good experience with Belcher's service. Decided to purchase new appliances from then. Went in today for a follow up and to make the purchases. The person I originally dealt with did not get up from his desk to help. Another person took over. He started off by telling us they probably could not deal with the installation of our stove because of the counter height. it was not a good experience. The result of his lack of help was Jarvis Appliances got the sale of a stove, wall oven, dishwasher, and an overhead fan unit. read more

Another one of those businesses where a zero star is warranted. I went over to look at washers and dryers and wanted to support a locally owned business. After waiting for exactly 17 minutes someone finally sauntered over to see what I wanted. I inquired about the brand I was interested in but saw it was marked at a HUGE premium ($899 vs $624 at both Home Depot and Lowes). When asked, I got a terse response like how dare you even question our price! Oh, and they will charge you for delivery and installation. Went over to Lowes and got free delivery AND installation. Avoid at all costs and save some $$$ read more

Belcher's service technician (Gary) arrived within half an hour of my phone call even though I did not buy my refrigerator from Belcher's. He repaired my icemaker and warned it might need replacement, but he wanted to save me the cost of a new icemaker ($98+tax) if he could. It quit working overnight. He came back and replaced it within 30 minutes of my call the next day, at no additional labor charge. He even used a part from the old icemaker to make the new one work, saving me a third service call. Gary was polite, efficient, knowledgeable and very good at communicating the problem and possible solutions. This is a family-owned business that cares about its customers, not a big chain that prioritizes profits. read more

Never, EVER, again will we buy anything from Belchers. Two refrigerators, one stove, one washing machine, three air-conditioners, and, unfortunately, one Whirlpool dishwasher (Mod KUDPO1). A dishwasher subject to a class-action lawsuit, settled in 2015, but without a recall. In 2016 we had the dishwasher serviced by Belchers, for an issue unrelated to the lawsuit, but we were not advised of this potential problem by Belchers at that time. Despite the claim of no knowledge of the settlement (pretty absurd that a firm in the appliance business wouldn't know of the problem and settlement) it's curious, in retrospect, that the work-order for an unrelated problem contains a reference to checking the heaters. At the time I just presumed that was what one did when servicing a dishwasher... One might think, under these circumstances, when the control board (the core problem re the class-action suit) in the dishwasher failed this year, Belchers might have at least cut us a deal on the replacement. One would be wrong. Not only were they going to charge us more for a board that we can purchase elsewhere for about 20% less, they insisted that we give them the failed board. What could be the reason for that insistence? Perhaps a deal with Whirlpool for some extra $? I tried to do a 'no star' review; can't do that, so forced to give a one-star review. read more

Excellent repair experience! Communication over the phone was professional and courteous. Ben repaired a dryer and a dishwasher, explained what had gone wrong with each of them, and now both are working like new! read more

Friendly, faster and less expensive than the big box stores, and more knowledgeable about their products.

I came home from a weekend trip to NH to find a leak flooding our basement, the source of which appeared to be in the vicinity of our refrigerator on the first floor. I called three appliance repair services and no one could provide service until the next day. A friend suggested Belcher's and that proved to be a life saver. Belcher's sent Roy out by 1PM that afternoon and he found the leak source, repaired it, and even helped me with a totally unrelated matter during the same visit. Similar to the last posting, Roy was very customer oriented and never made me feel that I was preventing him from heading to his next repair stop. He invested the time necessary to properly diagnose my problem and gave me time to clean behind our refrigerator which had eleven years of accumulated stuff. And he helped me with an unrelated issue in our kitchen that had recently plagued us. As one who has been in the service industry for more than 30 years, I really appreciate the fine attention that I received. read more

26 years ago I bought a full kitchen suite from Belchers Appliance store and sadly it was time to replace everything. I won't lie,I did check out the big box stores,but Belchers won hands down. Their prices were very competitive,their staff much more knowledgeable,and the delivery and installation crew amazing. I cannot recommend this store enough. A special thank you to Gregg! Joan E read more

Called for dryer repair and they were there within 2 hours. Gary the technician was thorough and knowledgeable. In and out in no time.

Belcher's provides excellent customer service, repair and quality merchandise. My most recent experience with the repair of my 12 year old Maytag dryer was excellent. Their tech, Justin, diagnosed and repaired the problem in under 30 minutes. Dryer running like new. I highly recommend this local business. Dan read more

Hello, I just wanted to tell you what a fantastic crew you have working for you. Your sales staff was VERY helpful. Your appliance delivery and installation crew was amazing. What a really nice group of men. Belcher's should be very proud of the staff they have hired to represent them with the public they serve. Thank you so much for this most positive experience. Rose Donaldson read more

I went into Belcher's yesterday ready to purchase a washer and dryer. The young sales guy who greeted me was great. He was helpful and listened to me. The older sales guy who tagged along was obnoxious. He questioned everything I said I wanted, questioned my own measurements of my own laundry room and the kind of doors my room had. As if I am incapable of measuring or don't know what kind of doors I have! He didn't do it in a nice way. He was curt, didn't listen, and I was very uncomfortable around him. Turns out, after all this, he tells me they don't deliver to my town, Concord, which is only two towns away, even though someone told me they did when I called earlier in the week! I would never shop there again even if they did deliver to me. That was an awful experience. read more