I had an awful experience at Schomp Subaru. I lost my programmed Subaru key and was told by my service supervisor that the only option to have the key reprogrammed was to send the ECU to New Jersey which would take 1 to 2 weeks and cost $1.5 to $2k. I asked if there could be any other solution and she insisted that this was the only option. The next day I had a locksmith come check out the vehicle and he reprogrammed a key for a few hundred dollars. The locksmith told me this happens a lot and Subaru dealerships insist on reprogramming the whole system when it is unnecessary. Either Schomp Subaru is oblivious to this or they are trying to make extra money by exploiting their customers. read more

I've been going to Schomp Subaru for 5 years every and any time Ive needed help with servicing on my Subaru cars, and they have always been so amazing. Every employee I have ever worked with has always gone above and beyond to tell me what they recommend and what they can do to work with my budget. And if there were times that I could only afford an oil change and nothing more, they've never pressured me to spend more - just told me what to keep in mind in terms of the safety of my vehicle. Today especially was awesome -- I had a whole bunch of services I needed that were gonna cost a pretty penny. They helped me immensely figure out how to get all of the services taken care of while also working with my budget to create a payment plan. Special shout out to Chris and Michael in the express service department. Really appreciate you guys and no matter where I live in the greater Denver area, I will continue to drive the distance to only go to this location!!!! read more

This dealership has been calling and emailing me to come in for a factory-ordered recall yet when I attempted to schedule an appointment, the word: No" was used frequently. "No" we can't promise you a loaner; "no" I can't text you or email you any confirmation, etc. Was much more service oriented when it was Shortline. read more

The advisor Andrew is totally amazing. I got a routine oils change but it took longer than expected. It was a rare occasion when I had many things to do an a spa appointment. Nothing was going right that day but he made my day amazing. He dealt with me professionally and I am a force to be reckoned with. Not only is he knowledgeable about my Subaru, he is patient, explains all well and provides the epitome of customer service! read more

policies16 needs15 +6 Sort by Most relevant Newest Highest Lowest Rachel Raine 2 reviews Wish I could give 0 stars. I used to like them because they had an efficient system, but I recently slipped through the cracks in their system and I didn't appreciate the way they treated me and gaslit me about my car. I was concerned about my transmission, which they had recently replaced. I took it in for an oil change and asked them to look at the brakes and the transmission because I was getting ready for the road trip. The guy said yeah, they did some kind of timing test and it wasn't catching right, so I'd have to bring it in for service. They immediately had me make an appointment and the service guy and everyone was totally on board with me needing to have my transmission looked at. So I brought it in and they looked at it and told me there was nothing wrong with it! So I texted the service guy and asked why did they tell me there was something wrong with the transmission when I got the oil change? And then he started gaslighting me! Saying that that team doesn't do that and there's nothing in the paperwork about it. He denied that when we made the appointment we were all on the same page for what needed to be done. So I had to pay them for the diagnostic fee and I was without my car for a day and they did nothing to fix it and they gaslit me about it via text the whole day, even though they agreed with me previously that there was something wrong with it. Rude. read more

Since we bought it, all the services done by this dealership, not cheap! Had 1 recalls back in March, unfortunately i forgot to take the picture of the engine. Just this past month the clutch stop working and had it towed to my good friend's shop, and got it fixed. Then he found out more stuffs from the previous work from the dealer, crusted oil spills, loose screws, & the most obvious; missing engine cover etc. The young man; Joaquin, he done right by us. Unfortunately we had to keep on pushing him to ask for engine cover etc. We just feel like we have to fight for our right!! and learned not to be gullible, know your stuf Not the fun!! Leave a bad taste. read more

When to go have my first oil change on my 2019 Subaru STi, service was decent, everything looked good. When I went to get my next service. I saw my oil level was at 3 quarts and all my bolts were loose that held my undercarriage cover and I was missing 2 clips... I know I don't drive wreckless, and my oil change was changed according to the mileage that was recommended. Shomp Subaru was the only service I've received on my vehicle. Upon trying to reach out to a manager, I was placed on hold by the Service Department and hung up on... Talk about being professional. Buying a car at Shomp was a good experience. I would never return for service for which they seem to do a poor job. read more

Brought my car in yesterday for with a check engine light for my 02 sensor which I knew at this point needed replacing. When I arrived at the service shop they sent me to the express shop, and then back to the service shop from there. They had me leave the car overnight despite having an appointment. Then this morning I find them quoting me almost 4k to replace the 02 sensor (a $600 repair at most). I call to see when I can come into get the car because I am clearly not going to pay that and have yet to get a response from my advisor 5 hours later. read more

I wanted to write an update. I am going on 2 months since my car has been in the shop that I bought in January. Schomp has offered to buy the lemon back from me at $2k less than what I paid for it. Subaru the manufacturer has stepped in to fix the car after multiple complaints from me and the Subaru dealerships being useless in identifying the root issue. FYI there is a class action lawsuit against Subaru for these issues. Beware of this shady dealership not afraid to sell lemons. read more

I bought my first "new" vehicle here. New to me, but a used car. I have never purchased a vehicle from a dealership before, my previous vehicles have been from private sales. I want to say, the vehicle has been wonderful. I am very happy with my Forester. My one star is primarily because of the lack of helpfulness from the staff. From sales to service my experience has been extremely poor. I cannot believe how unhelpful people are. And, at times, openly hostile. I won't share my purchase story, but I was so frustrated I cried at the desk of the sales person (embarrassing, very). I thought maybe it was the wrong day at the dealership or an off day for me. But my experience has been consistently unfriendly and, even more so, unhelpful. It seems like people genuinely dislike their work. I brought my vehicle in for an oil change today, a package I purchased with the loan, and because the vehicle was used, old information seemed to be in the computer. As I was speaking to the service person, she told me she had no record of my package. As I tried (repeatedly) to explain, she stares at me, and half scoffs saying "your oil change won't be free." As though I wasn't being honest. I explained, still, further and (finally) and with a deep sigh, she said she'd contact the finance department and I could go wait in the sitting area. I kept thinking maybe I had gotten it wrong and didn't understand the loan package. About five minutes later, she came in, chipper, saying she had found it. Her attitude completely changed once she figured out the info (and that I was their customer). More than anything, I would have liked to have been given the benefit of the doubt and have been treated kindly. I felt like I had done something wrong. I regret buying the service package because it means going back to Shortline. read more

I've been driving Subarus since 1992. I've been using Schomp Subaru service center since 2013 when they were Shortline. I moved away from the Denver area last year and I was back for a visit when my TPMS light came on and would not go off even after I added air to the tires. I called Schomp service for advice and was pleasantly surprised when they told me to come in--no appointment needed. In less than an hour they gave my WRX an inspection, reset the TPMS, and I was on my way--no charge. EVERYONE at the service center were so nice! I only wish the Subaru dealership at my new location was this responsive. read more

Huge shoutout to the whole Schomp Subaru team, especially Ian VanDyke. I've been taking my 2016 Crosstrek to them anytime I have issues and they have been beyond great. Every time I'm there I'm blown away by their courteousness, kindness, communication, and competence. Ian was incredible. He communicated so well and made me feel so well taken care of throughout the entire experience. I could not be happier with the service they provide and the lengths they go to help the customers. They even give you a Lyft to and from the dealership while you wait for your car. Working with Ian relieved any of my concerns and I felt 100% comfortable with their service on my vehicle. 10/10 - communication 10/10 - customer support 10/10 - service Great work team! I STRONGLY suggest going here for any and all of your car's needs. read more

Takeshi Haroni was an absolute asshole. Misogynistic, rude, inappropriate, and foul. Reported him to the dealership, was promised a follow up phone call with a manager, it never happened. Subaru National customer service gave me a $350 credit for the experience but the actual dealership can't even acknowledge it? Ok read more

Have brought my Forester for an oil consumption test for the second time now. Subaru didn't have any record of the first test! My car simply can't go the expected time without the oil light turning on and needing additional oil. This has now been a problem for a year. Subaru felt the oil consumption was OK but then highly suggested I change an oil sensor for almost $800. I explained the sensor was fine because when the oil light came on in the car, the oil was indeed SUPER LOW. So the sensor is actually working fine. That didn't seem to matter, that was the only thing they wanted to do. Turns out, as I've now researched the issue, Subaru has had an issue with oil consumption in this model of Subarus for a long time. It seems Subaru is trying to avoid fixing the real problem by making me replace functioning parts. Really not impressed yet again with the service at Schomp Subaru. read more

Switched my Subaru service to this dealership mainly for proximity. Was more than satisfied with recent automotive and customer service. Quick and well informed during the whole process. Many options including Lyft rides if longer service is required. Otherwise might explore their car pickup in the future. read more

We cannot praise Shomp Subaru enough. They stood behind my Mother's car that had big issues it shouldn't have had. Her Forester is good as new now. Thanks to Sabaru and the people at Shomp Subaru. We can't thank them enough. read more

While scheduling a service here can be challenging and they almost never have loaner cars, the service techs and managers have always been extremely helpful and timely. When I pointed out a mistake they made, they immediately gave a refund and an apology and they will arrange a Lyft ride to and from the dealership. read more

I came here by mistake when needing an oil change, but I will be retuning. "Tyler" is one of the nicest men I've ever worked with. I hate the feeling you get as a female coming to get maintenance on your vehicle alone. Thankfully he was my representative. Tyler explained everything to me, helped me get a part replaced same day and pointed me in the right direction to get some detailing I needed done. Thank you Schomp for hiring people who know how to make everyone comfortable. read more

I took my car in recently for an oil change and everything, I can't say I didn't love the service I got from the workers here! Omar was the one helping me for this appt and he couldn't have done anything better. His work ethic and customer service is 10/10!! He definitely deserves a raise and maybe a little extra for his work and how he treats his customers! He'll most definitely be seeing me for every appt I need to make! Thank you again! read more

Update: All of the following information is still true, but I did get some help with repairing the damage eventually. Some money will still be out of pocket to fix it, but I'm better off than I was. Online and out of state buyers beware when buying certified used. I had a wonderful salesman up until I got picked up at the airport. I noticed a 0.75 inch round dent in the passenger door of my dealership owned 2021 Crosstrek (3100 miles) that I was not aware of until then. It was touched up with paint but still very noticeable as the dent penetrated the outer door panel. There in one door ding on each side too. I was told the price reflected the damage ($1000 discount), but not knowing I was buying a damaged vehicle is not okay. The sales manager did call (while I was driving through the mountains with no service) and left a message, but trying to talk to someone after that was not easy. After talking to a manager higher up, I was told the ORIGINIAL, NEW sticker price was discounted only $500 for the miles and general "used" state plus $1000 was taken off for the dent. If I had known, I'd have gone else where and bought new. Certified used "pricing" at Schomp just isn't worth the trouble. read more

Schomp Subaru - Right front passenger door - Car Dealers Near Me - Aurora, Colorado

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I had a pleasant experience. I broke down at DIA and could not tow my car to my usual mechanic. It was just proximity as to how I ended up at Shortline Subaru. The reviews were less than desirable so I was really skeptical dropping my car off here. From start to finish I was pleasantly surprised by my experience. Takeshi was the technician who helped me and was very thorough. Then once I picked up my car I spoke with Mathieu who was also very pleasant. The cost of service was to be expected because it was a dealer, however, after checking with my usual mechanic their estimate was fairly reasonable. Although I don't live close by I still would recommend Shortline Subaru. read more

I had two recalls on my Subaru Crosstrek and service departments response on the urgency of getting my car in to replace any required parts was great. I worked with Takeshi and Angela in the service department and I really appreciate their professionalism and curtesy. I was really impressed and they understood I'm not in town often so it was important for me to get my car fixed on a short amount of time. Thank you both for working with your team and getting this done! Thanks, Jodi read more

Was quoted at 45min-1hour, called in to check at an hour and a half. I was told my technician was on the phone and would call me back. Waited another half an hour and finally went in after no phone call. It took two desk agents to find my technician after they couldn't reach him, then it turns out no one ever entered my car in to the system after checking it in. Tl;dr Double the time estimate, no communication, no work ever done on my car. read more

Outstanding experience, look for salesperson Stephanie, great follow up and treated me as well after the sale as when I first walked in!

Biggest regret of my adult life is shopping here. They ignored my banks letter and I ended up signing for a loan that is way worse than what I was approved for. Not only this, but they sold me a broken car. I was promised no recalled parts (that was a lie and it broke down a month in). Less than a year into having the car, it needs a $2k new radiator (you'd think they'd have mentioned the radiator was on it's last leg). Now I'm looking at another few thousand dollars less than a year after that. I should have almost paid off the car loan, but Schomp wouldn't have made as much money if I had just gotten the original loan terms I was approved for, so instead, I'm shackled by the debt they tricked me into and can't get away from this piece of garbage they sold me. Be careful if you buy subaru, but especially if you buy Schomp. read more

This place does not feel like a normal car sales experience, in a good way! Everyone was so friendly, no one was pressuring us to buy a car. It felt like a great process and that they cared about our thoughts and opinions. We worked with Evan who is awesome! We ended up not going with Subaru, but would still recommend this place read more

While this happened a couple of years ago; of all the car buying experiences I've had over the years, my experience at Shortline Subaru is by far the worst! I had my heart set on a specific model and model year, and was going to barter with everything I had in me to get it. When the salesman "worked the numbers" he said it would be $699 a month. I literally laughed outloud. This started the classic "You write down what you want to spend" and the "Let me ask my manager" routine. They valued my trade-in thousands of dollars less than Kelly Blue Book because they "Don't use the Kelly Blue Book." And then they held my trade hostage when I was ready to walk out by saying that it was still out on the testdrive. Really, 3 hours after I'd given it to you to check out?! All in all I was there until well after closing, and had to watch very closely so they didn't change numbers on me. I love my Subaru but this experience (which can only be expressed without its full weight online) was so horrible that I wrote a letter to Subaru's corporate office. I will never buy a car from them again, let alone step into their building. read more

Bernadette through text about how I should buy out my lease through Schomp, that they had no hidden fees, no dealer fees and everything was straight forward. So I call and another salesman named Dru said he would run the numbers and get back to me. I never heard but from Dru til I called back the following day. He ran the numbers and said my car was gonna be 27,555. I decided to call around and bought out my lease from AutoNation Subaru for 25,700. How is another dealer, who pulled up my residual price on my vehicle come 2 thousand dollars lower than a dealer who brags about no hidden fees and no dealer fees... Something doesn't add up and I'm glad I wasn't fool by these scammers. I'd advise anyone that is looking to buy a Subaru to do business with any of the multiple dealers in the area besides Schomp. Their sales team is not only shady, their service department is terrible as well, they used to be good when they were Shortline read more

My wife and I bought a Subaru Crosstalk from this location and have had nothing but problems afterwards: 1) We did not get any information about financing the vehicle in the mail, then we were given a series of phone numbers to arrange financing that did not work. One of the individuals from their finance department invited me to come back to the dealership to meet with them and my salesman, only to then turn me away without having talked through the issue with anyone (I had left work early for this meeting) and given the same information that I was previously given that DID NOT WORK AGAIN. Afterwards I called the dealership office to again ask that I be given assistance or *at least* a functioning contact number that I could use to set up my billing, only to be told 3 times that I would be called back with help and in each of these 3 cases no one called back. 2) They failed to send their paperwork for the vehicle to the Arapahoe County Motor Vehicle office, wasting *even more* of my time. I used a day of PTO to get the vehicle registered! When I called them to ask them about the issue one representative claimed that the Arapaho Motor Vehicles office *did* have it but were claiming they didn't because they hadn't reviewed it yet. This was almost two months after we bought the vehicle for Pete's sake! Another representative claimed that perhaps Wells Fargo got the title and maybe I should call them. Which Wells Fargo office should I call to determine if this is the case? And on what number should I call? Who knows! I've already spent an additional hour on the phone with a Wells Fargo 800 number and am no closer to getting answers. 3) Employees at this dealership do not follow-up with concerns or questions, they do not take ownership over problems their customers are facing, and they do not apologize for any of the issues their carelessness has caused. If you work with this dealership you can expect your paperwork to go missing and to spend hours bouncing around desperately trying to find answers on your own to ensure you actually own the vehicle you already spent 6 hours signing for. read more

I will never do any kind of business with this dealership. ever again. The salesman Joseph Maconnell while initially thorough was horrible when the deal went south. The salesman and the manager lied and materially misled us as it relates to our attempted purchase. Joseph wouldn't answer the questions asked once it was discovered the mileage of the vehicle changed and both lied stating it was taken off site. I used the app and it was at the location. Our agreement even stated work being done on site. Furthermore, the location the vehicle allegedly went is 19 miles one way from where they were. If it had gone there the vehicle would've had more then 28 as it started out at 4.9. From the down payment being made and 2 days with the dealership closed 23.1 miles magically ended up on the vehicle. So much for down payments and honesty from a business. Buyer beware!! The owner responded trying to tell me there were two vehicles and I was advised. I never was as I have the text messages from the salesman stating exactly what i wrote in my reviews. Here's the response from the owner when I wrote the review elsewhere. Hi Will, we are really sorry this whole thing went south. There weren't any lies, there were two identical cars, and the one that we were supposed to sell to you got sold to someone else. It was a mistake on our end that we fully own. When we offered the same exact car but with 20 more miles, you declined which we fully understand. The offer for parts credits etc. was to try and make up for the mistake and to compensate for the extra 20 miles this car had on it. We botched this one for sure and we need to to better. I'm sorry we couldn't make it right for you. read more

Bought a 2017 WRX, had it for 2 days before the check engine light came on. Brought it back to them and they called me a week later saying the motor was blown. Took them 6 weeks to warranty it and they did give me a loaner however there was little to no communication and I got my car back with scratches on the rear bumper and sides of the car. No sense of urgency whatsoever to get me my car back even though I just bought it read more

You should not be dishonest in all the lip service you pay the public about Covid precautions. I just had my car serviced. My service writer and the service was excellent. What really disturbed me is that despite all the signs etc about precautions for Covid... while I dealt with my service manager and we were both masked... in that same office one of your employees was unmasked and no one... said anything to her. I have photos of her. Clearly you do not police your own employees. Shame on you for the dishonesty and putting your customers of risk. read more

I would start by saying I am not a direct customer of Subaru. My mom purchased her car there last year and she's had nothing but problems ever since she got her car. This has been mostly at the service department where they keep doing things in order for her to pay more. For example we had our car serviced after we came back from a trip. And the gentleman who helped us said that there was something wrong with the tire. The tire was fine before it went inside to be serviced. But on the paper they did not specify that they had broken a strut, in fact they gave her an estimate of over $300 to repair it. After getting the manager involved, things got better. But it's been like this ever since she started dealing with Schomp Subaru. read more

I'm continuously spammed with emails and mail. They refuse to remove me from their lists. I haven't even lived in the United States for over three years. I don't recommend giving them any of your information unless you enjoy being harassed. read more

Horrible customer service. I've been here plenty of times for them to try to change my opinion of them. First, they told me I needed to have something done to my car and we're going to charge me a ridiculous amount to do it. Little did they know, I had just purchased my vehicle from an out of state dealership a few months prior - they had a full inspection before I drove away with it. I had taken my car in because it was broken into, and this dealership tried to capitalize on me while repairing the damage from the theft. Then, when I took my car in for an oil change, they told me I had a courtesy ride to work. I gave them the address to my work, and was told to go meet the driver outside. He was incredibly rude, didn't speak the entire ride despite my attempts at conversation. When I got out of the car, he said "you know, you're REALLY lucky you got a ride here. I'm not doing this again." Not my fault. Do not take your coworkers' error out on me. He was so angry and driving like a maniac I did not feel safe. Next, they're supposedly booked up for 6 weeks for oil changes. What a joke. Avoid Shortline at all costs. read more

I am a happy owner of a Certified Pre-owned Subaru Outback; thanks to the amazing people at Schomp Subaru! This was my third vehicle purchase from a Schomp dealership. Everything was what I expected based on my past experience that spans back to 2002. Caid Turner was my client advisor who did an outstanding job finding the right vehicle that met my needs. I was most impressed by Caid's commitment to following through on my numerous questions that spanned across multiple departments and people, and quickly responding to a couple of minor issues. Finally, Caid exemplified a professional demeanor in a manner that was easygoing and reassuring. Next, I would also like to recognize the exemplary service from Alice Hausig; the sales manager who worked with Caid and myself. Alice was efficient and reasonable with appraising my trade-in in the midst of an incredibly busy Saturday. What impressed the most about Alice was the confidence she demonstrated in Caid; especially in consideration of Caid being a new member of the Schomp sales team. Finally, I was extremely pleased with the expertise of Irena Milasinovic who is the Product Specialist. Irena walked me through all the cool tech in my vehicle, installed the latest updates to the infotainment system and even sent me a Youtube video for how to link my garage door opener with the vehicle's HomeLink system. Irena has incredible subject matter expertise paired with a friendly demeanor to explain all the tech in a non intimidating manner. I am looking forward to continuing my relationship with the Schomp family. Thank you! read more

they can't be trusted , they sold a 69;year old $8300. in xtra insurance policies on a brand new car ! totally took advantage of a elderly person ! read more

Helped my son get a car there and they were great to work with! We did it all over the phone and they delivered the car to him in Ft Collins. Thank you so much for making it an easy process! read more

Went in for my very first oil change for my 2020 and to address some other issues I had noticed since purchasing the vehicle in October 2020. I had the displeasure of speaking with Jacob Daly who was extremely rude and eager to toss me off to the nearest advisor after treating me like an idiot because god forbid I couldn't find the correct button on their website for the type of appointment I wanted. It took me all of 5 minutes to turn around and decide to go to Autonation. Will never be back and will always recommend to take your business elsewhere. Edit: Emily, Actually that option was never offered to me and in no way was Charles to blame. However being treated like an idiot over not creating an online appointment is inexcusable. I would have gladly made the appointment to come back at a later time given our current circumstances with COVID but i was met with negativity. I do hope the attitude of certain advisors is addressed. read more

I have bought 3 cars from Shortline over the last 5 years and have always been happy with the service and sales teams. I recently bought my last vehicle in Sept. 2015 and turned out to be a lemon. The service team got me in contact with Subaru customer support and got the process started for declaring it a lemon. As disappointed as I that my car was a lemon, everyone did an amazing job keeping me as a customer. Doesn't matter what product or company you go with, you'll always hit an edge case where something can be a lemon. Service Team: Takeshi Hirano and the engineers did a great job trying to resolve the situation. Even though my car couldn't be fixed, they definitely tried hard and talked me through everything they have done. Sales team: A big thank you to Tom Karros, Jonathan Daiter and Bill Carrera for taking care of me and making the process of getting me into my new car a breeze. read more

Schomp Subaru - My new 2016 forester Xt, so shiny :D - Car Dealers Near Me - Aurora, Colorado

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