It's been a month since we purchased an SUV from this location and we absolutely love our purchase…read more From scheduling our appointment, to a very short and brief period of paperwork, we walked off the lot with our new baby on four wheels! We have already traveled near and far with our new vehicle and got a follow up call from Mason, our customer service rep. Nick, and his team polished our car and also made our interaction quick and easy. We did have to drive another location to complete paperwork, however, the distance was only 4 mins away.

I bought two vehicles from this dealership in 2020 everything was great! Except for the cars. They…read moreoffer a two month 2,000 mile warranty which is great! And you would think for a dealership with a service dept on site they would diagnose and correct all of the problems before they sell the vehicles, but they don't. They either patch them up and hope you don't notice for two months or I have the worst luck in the world. The vehicle I bought myself ended up being in the shop for at least a month after I discovered it's issue. Thank God I found it a week before my warranty was up or I would have been on the hook for the $5,000 it cost to fix the problem. But it didn't come without a fight. It took the dealership two attempts to fix the vehicle. The first time they fixed the wrong thing, and when I told them I was still having the same issue they told me they weren't going to fix it. We eventually got on the same page and they took my vehicle for another two weeks and finally repaired it. For that I'm grateful. But now the vehicle I bought my grandmother had the check engine light come on. Mechanic comes out to give it a tune up and finds the spark plugs are covered in oil. Boom! It needs a new valve seals. My mechanic says "it looks like it's been this way for quite some time". I bought the car less than a year ago. Unfortunately the warranty has expired on this vehicle. So I'm on the hook for this one. I'm not saying don't buy a vehicle from this dealership. But I am telling you to take your car to a mechanic as soon as you drive it off of the lot to find any issues before your warranty expires. Because from my experience it doesn't seem to me like their service department has their customers best interests at heart.

Absolutely love these guys! They made sure we were walked through the whole car buying process &…read morewere honest, reliable, super responsive, professional and absolutely great guys in general. Looked at the car a few days ago that my partner was interested in, had a GREAT sticker price for a 2009 car with only 80k miles on it! These guys also pay out of pocket every month to ensure ALL of their vehicles have the FULL car fax! So you don't even pay anything when looking up the VIN online! They are VERY truthful car sellers & have been in business for years, definitely can see why they are so successful.... Honest guys who keep YOUR best interest in mind with the cars they put their money into with the ones on their lots. Awesome guys who drove the car to the mechanics for us upon our request to ensure their was nothing under the hood to be concerned about after purchase. They even got our battery replaced so it was brand new & they offer a FREE emissions test as long as you take it in within 5 business days.

Brad made the deal a pleasure. Nice car good price. I'm very happy.read more

Horrible customer service and ownership! One of the operators nearly hit me on the road driving to…read morethere facility.

Love these hardworking guys. Answered every call and text promptly. Very good sign that it's a…read morefamily owned business and that the father and son can work together in harmony on this little car empire. Made sure the car was clean as a whistle when I came to see it. Was very patient with me as I asked questions. I sensed nothing but honesty out of them. Beautiful clean car. Thank you!!

DO NOT BUY FROM JFR AUTO…read more Absolutely terrible experience with JFR Auto. They sold us a vehicle with a leaking engine oil pan and leaking shocks -- issues that clearly should have been caught before selling the car. When we brought this up, we were told they would fix any "major issue." Yet when we presented documentation, instead of taking responsibility, John Mudd claimed the GM report was fake. Calling an official GM diagnostic report "fake" instead of standing behind what you sell is beyond unprofessional -- it's dishonest. If a dealership refuses to acknowledge legitimate mechanical defects and tries to discredit official documentation, that tells you everything you need to know about how they operate. John's post purchase arrogance is beyond reasonable. He couldn't even honor his word even after acknowledging via text that the issues were valid. And I quote, "Hey let me get this figures" "Sorry it will be ready by 1:30 tomorrow" "the shocks cannot be fixed for month... ..." Save yourself the stress, the repair bills, and the headache. Do NOT waste your time or money at JFR Auto.

John Mudd is the man! He helped put my family in the car we needed at the right price. Easiest and…read moreleast stressful car buying experience I've ever had. 100% transparency, the word "no" was not said to me during negotiation process.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

These are untrustworthy people.} I paid the asking price for a car plus a $400 "dealer fee" and…read morereceived a firm promise from AJ that it would be detailed before pickup four days later.} When I arrived to pick up the car, it had not even been washed. Omar, the owner, was dealing with two other customers, and another customer was waiting for Adian for paperwork, so I said I'd be back. I suspect Carmart is perpetually understaffed.} When I returned and pointed out the dirty windows, filthy climate controls, fingerprints on the woodwork, roughness in the paint, and more, Omar offered to wipe the controls. When I declined and again requested the promised detail, he began cursing, insisting the car did not need detailing even though his brother AJ had promised it.} Omar's next move was to start calling the police before even asking me to leave.} Listening to him, I knew the obscene speech was well practiced and that he had treated many like this before. Look carefully at the dates on the reviews. These are bad folks.

They want over $21,000 for a Lexus that has nearly 80k miles AND frame damage/salvage title. Nope.read more

I was in the car business for 41 years and I am retired now at age 70 but, Ray found me a car that…read moreis just FANTASTIC and he is just a wonderful person on top of doing a great job for me. Believe me, after being in the car business for 41 years, I am a tuff critic but, this man passes all the tests. I bought a VW Passat from him and I just love it. Thanks again Ray. From Frankie...

Ray Williams at Auto Right was amazing! I went in to buy a replacement car because my beloved car…read morehad just died with a fix-it price deeming it unrealistic to fix - or so I thought. When I went to check out the car Ray had for sale, he told me that my old car could in fact be resurrected for much less than I was originally told, creating an option to fix the old car and either keep it or resell it! That was great news!! When Ray said he only wanted to make me happy as a customer, that's exactly how it felt. He was open and honest. Ray was willing to lose a sale on one of his cars by enlightening me to the fact my old car could be fixed. I did still end up purchasing a car from Ray and the process was seamless! I never felt any pressure to buy, and Ray was completely transparent with everything! How often can you say that about a car salesman?! I don't have family that lives in the state, so I really, REALLY appreciated Ray's honesty and his fatherly manner, I felt like he had my best interest in mind, and that is priceless! He was always available and willing to answer any and all questions I had, and share his knowledge with me. It changed the whole game for me - knowledge is power, and it was great to know I had options in whatever I decided to do - and that I had someone in my corner, looking out for me! When I am looking for my next car - I will check Ray's inventory first and foremost! Thanks Again Ray!! Kristy

Ryan and his staff are absolute top-notch! We purchased an Audi Q5 from him last year and couldn't…read morebe happier! Truly classy and professional bunch who always has time for questions. We will definitely use his business again the next time we're ready to pick up another vehicle. A large selection of super clean automobiles. You will not be disappointed! -Jeff & Della, Centennial

Went fine over the phone. Then I arrived. WOW. More than DOUBLED the price and gave me a bunch…read moreof inane reasons that sounded like they were going to do the job 3 times instead of just once when working on the car. They were WAY above even the chevrolet DEALER pricing. Like 40% higher. INSANE.