Annie, Mike and their crew is OUTSTANDING! We have held three events using their products. Annie is…read moreknowledgeable and worked will with our caterer and event staff. She did site visits and we were totally taken care of. Lonnie maps were given so we knew exactly where to put the linens on which tables. Excellent! Will continue to use them for all our upcoming events.

Our company is throwing a very large nonprofit event and we were in the search for event picket…read morefencing. We thought we hit the jackpot when we found Key Event Services, but little did be know it was a HUGE dud. I spoke with Annie, who I believe is related to the owner, regarding our even and was thrilled she had worked with the owners of our private venue. I told her I was in need of a large amount of picket fencing for the event and she told me that she was able to handle that. She asked if I would be needing any other items, tables, tents, etc. I let her know I think we have those covered because we may have a sponsor providing them. She said, to let her know our wish list and she could just give us pricing in case. I did so and she sent me a quote. We got the quote with all the items and had to work our some details on our side. I did have some questions and after a few calls back and fourth and a few emails I stopped hearing from her. I finally got a hold of her and she apologized because they had been extremely busy. I emailed her over our final needs list, which was just the fencing, and let her know we would not need the tables, tents etc. She let me know she would get me a quote but wanted to know why we didn't need the additional items. I let her know that being a nonprofit event, like I had mentioned, the items were being covered by a sponsor. then I didn't hear anything. A few days pass and she emails to let me know: ".........the fencing you have requested for your Fall Festival is not available. I'm sorry we are not able to help with your event - but certainly wish you the best! Many thanks for considering Key -" I was shocked. Here I am, less than 2 months away and not 3 days ago it was in stock, but conveniently when I let them know I only need the fencing, now it is not available? I called her and email back to get the following response: "our rental inventory availability changes on a weekly basis - depending on what else is going on and what jobs have been confirmed. Rentals are never guaranteed until we have a signed rental agreement and deposit" Here's the thing, it was available on Friday but now it's Sunday and it's not available, AFTER I tell them my order will just be for fencing. From another review on here, it seems like this has happened before. How unfortunate for them to lose not only my company's business, but the business of the venue and all future events. We are extremely disappointed with the outcome especially when this is going to be a festival for more than 2500 people and would have resulted in an annual contract. Definitely not a company I would trust. The worst part is that she did not even have the common courtesy to return my phone calls to discuss. I also left a general message with the company asking for the owner to contact me and nothing.

I am sharing this as a caution in choosing this company as I see many positive reviews but our…read moreexperience was FAR from positive. I was part of my best friends wedding this past weekend and our experience with Party Factory was beyond unprofessional, rude, and demeaning. My best friend placed an order for linens 6 months ago to which she was told they would be able to fulfill said order. Two weeks before the wedding (nearly 6 months since placing the order) she was contacted by Party Factory informing her they did not have the colors she wanted. Upset but understanding things happen, she came up with a solution and choose to do all white linens to which she was then told they also cannot fulfill. Again this was two weeks before her wedding after months of being told that everything was fine and she would be able to get the linens she needed/wanted. Upon the day of the set up and rehearsal (the day before the wedding) the linens were dropped off--this include disproportionate amounts of black, grey, silver, and white. On top of this, two of the white table clothes had stains and the company did not drop off the drapes for the ceremony backdrop. We called and waited to have them delivered. Further when they were delivered, there were lose threads and not all of the drapes were there. At this point we were so behind we did not have time to wait for more so we did what we could to make it work despite the mistakes made by this company. Thankfully, the venue allowed us to use some of their own and we ended up not using any of the black cloths. The night of the wedding when Party Factory came to pick them up the owner Cyrus was present and the wedding coordinator explained the stains and how we had not used the black asking for a refund. Cyrus was unbelievably rude, disrespectful and demeaning telling the wedding coordinator to "lower her expectations" and that she "obviously doesn't know the industry and has never done this before" to which she quickly corrected that she was a wedding coordinator and had been part of this industry for awhile. Further, several days after the wedding Cyrus sent an email to the bride accusing her of being a "bully" stating that "[she was] rude to [his] staff, and has unrealistic expectations of people especially after [she] hasbeen a bully to them.  [He and the staff] all love working on events and helping to make events the best product that [they] can, when [they] are working with people who are nice and share [their] goals of a great event it encourages [them] to double [their] efforts, however you [the customer] crap on people and are not the kind of customer [he] wants to work with.  Please use another company in the future." It is also worth noting that the individual he emailed (the bride) was not even present during the time of this encounter. I am in awe of the unprofessionalism and disrespect. I cannot express into words how much I would NOT recommend this company to anyone who wants an stress-free and communicative experience for their wedding or other events.

Terrific Service, Great Rentals. Nice People…read more We have rented chairs, tables and tablecloths from Party Factory for a yearly spring gathering of friends and family now for three years in a row. Our experience was stellar all three years. They are easy to work with and very clear about logistics and prices. They arrived with deliveries on time as promised, and picked up on schedule. Their billing is seamless and has always been correct to the letter. Their equipment is in perfect condition. And they are very nice to deal with in person, on the phone and by email. Really just a great experience overall. Highly recommended and we look forward to working with them for all of our future parties.

I am so thankful we found Bounce House NW, it gave my daughter some normalcy during these very…read moreabnormal times. We rented one of the small houses that fit comfortably in our double car garage and it easily accommodated my daughter and her three preschool classmates. It was a perfect solution to a COVID appropriate celebration during the rainy weather. Booking online was very easy and the pricing was so reasonable that I was initially skeptical of it. John communicated well with delivery timing, set up was done efficiently, the rules and instructions were reviewed, and John did an on-site sterilization in addition to the one done prior to delivery. The entire process was professional and pleasant from start to finish. The only downside is that I didn't know about Bounce House NW last summer, they have several larger options with water features available and it would have been fantastic to rent one of those during the really hot days summer. I'll definitely be renting from them again

Terrific customer service and so fun for the kids! John from BounceHouse NW was easy to work with…read more Set up took just a few minutes and the quality of the bounce house slide combo I rented was fantastic. I would definitely rent from them again!

First time wedding coordinator for a friend's family member. Irina, Art, and Anna, it was a…read morepleasure working with you. I can't thank you enough for your time and efforts to work with me and the bride. Your farmhouse tables, chairs, tableware, EVERYTHING made the event! Worth every penny and more! Quality was perfection! Much, much, much appreciation! Thank you again!

This company is the best! The owners Art & Irina are so kind and easy to work with. They have great…read morecommunication and make the process easy. They helped me with my wedding two years ago and with a church event that we did just recently. They consistently deliver great service and their rentals are quality and in wonderful condition. From arrival, set up & pickup, they are always on time. I highly recommend them for your event!!

The bounce house was so big and such a hit at my son's small birthday party. We had it for two…read moredays, and it was the best thing ever. We were lucky with the weather, and we were able to enjoy it for two days straight. Thanks again!!

We hired Earth Family Entertainment for a petting zoo this Easter (at a private residence) and what…read morea positive experience! The animals and their handlers were great, their setup was professional and I highly recommend! We will be using them again.

Cindy and Chris were the best!!!!!! Cindy was so wonderful at communicating and set up the chairs…read moreperfectly. We would definitely use them in the future and refer them to everyone we know!!!

Cindy and Chris go above and beyond to make your day and event special and one of a kind. They take…read morecare of all the details to help you have a worry free event. Trust them for your wedding, party, or other event. You won't be disappointed!

We used Ace Event Rental recently for an anniversary/birthday party. They were wonderful to work…read morewith, kind, prompt, and courteous. The delivery of items before the event was smooth, and the delivery team very helpful. I really enjoyed working with Selena, who had saved a tent and asked several days prior to our event if we wanted it when the weather changed for the worse the day of our event. We did not need the tent as we had our own, but the thoughtfulness of that gesture went above and beyond basic customer service. The items we rented were in good condition, from the chairs to the wine barrels to the games for kids. Pick up went smoothly even though they were short staffed that day. They were easy to reach, communicated well and often and had great items. Especially the oversize connect four, which was a hit with the kiddos and the wine barrels which were beautiful. We were pleased with all the items we rented. I would definitely use them again for events!

DO NOT USE THIS COMPANY FOR ANYTHING! Be aware!…read more I have never experienced such bad service. From the time they showed up until phone conversations with the owner there was nothing but problems. I knew we were in trouble when the foreman started throwing the owner under the bus before work even began. Then to the rudeness from the owner when my wife was trying to explain her concerns. I have never written a review in my life about a company. Good or bad. I just hope others will use another company so they will have a good experience for their special occasion. Update. I finally had to tell them to pack up thei s---- and leave the property.