Sooo my laptop screen had a black distortion on the bottom of the screen and a huge line in the…read moremiddle and I first took it to the Apple Store. After a diagnostic, an employee recommended me to get a new laptop instead and honestly, I was already hesitant since I didn't necessarily NEED one and was fine with the one I already had and just wanted to get my screen fixed. In addition, they said it'd cost around $700-750 for repairs given that my speakers would buzz whenever the volume would peak. So it was either have them fix it orrrr spend over 1k for a new laptop. Thank god my cousin recommended this place and let me tell you, I'm so so glad I brought my laptop here to get my screen fixed. The repair cost was definitely at my budget AND he didn't charge my speaker issue because apparently it was missing a piece that would prevent the buzzing lmfao (side eyeing apple rn bc I originally bought it brand new and wish I would've brought it sooner.) Oh well. Overall, would definitely come back in the future!

Brought in a older Dell Precision laptop that had power-on / battery-charging issues. Jesus to…read morecare of it and the laptop works great. Communication was on-point (rare these days) and I was charged a fair price for the service. The high review ratings are real.

Great shop , very reliable and fast. I wish they were closer to my place so I could use it as my…read morepreferred go to shop.

Couldn't have had a better experience. Sean was extremely helpful and knowledgeable about my issue…read morewith my TV. He took care of it quicker than I could've ever imagined and the price was more than reasonable. Thanks Sean!

I haven't had too many electronic repair experience but very happy with KT Electronics. Got my old…read morebut can't-find-anymore 3-level touch-sensitive nightstand lamp repaired. It wasn't cheap but super fast and great value. Khuong texted me updates and picked up my calls right away every time. He honestly advised that I just buy a new set during drop-off and after diagnostics. He was very collaborative and addressed all of my questions and concerns. Overall, I found this repair shop very friendly, professional, knowledgeable, and last but not least very accommodating, highly recommend!

I went to this place trying to get my computer diagnosed and repaired in July last year. The person…read moretold me very confidently that it was the issue of the fan, and the only thing needed was to replace it. Also, they promised a date when the fan would be available, and I believed it. However, when the day came, they said they would need another few days. Using the computer was very important to me, so I got annoyed and switched to another place. At the new place, I was told the issue with my computer was because of a completely different reason, and they helped me repair it smoothly. Glad that the delay helped me avoid further loss with this unreliable KY electronics. Unfortunately, although the diagnosis result was a complete error. I was not refunded for the diagnosis fee. Edit: The business owner replied saying that my job was on May 29, 2024, which is completely false. I wasn't even at the Bay Area during that time. Either he intentionally mixed me up with someone else or simply made up the story. Apparently, I have no point of making up a negative review if being satisfied as the customer, but the business owner has full motivation to respond to negative reviews by making up stories when he cannot reasonably dispute it, and it seems he has been doing it for many other reviews as well.

Staff: friendly and responsive Cost: about what I expect…read morefor a technical service and in a high cost / high wage area Service: I brought my phone in due to expanding battery to get a replacement. It had no operational issues at all, the only issue was that the screen had started to separate from the frame and they diagnosed it as a swollen battery. Phone is just shy of 2 years old, so no warranty but also plenty of life left so I opted for the battery replacement. I was told it was easy, no issues, come back in 1-2 hours. When I first picked up my phone, it worked completely fine for ~15 hours. However the next morning the screen just went dark mid-text and there was nothing I could do to get it on. I did manual power cycles etc, no response. I was pretty sure the phone was still on because it would heat & cool like it was processing. I returned and they made it clear if it was just a loose connection it would be free, but if it was another issue there'd be a charge. Turned out to just be a loose connection, no charge, and I picked it up a couple of hours later. Only this time, within 30 minutes of getting my phone back, it had frozen & rebooted 3 times. Fairly light usage - just Google Maps to navigate home during / to avoid traffic. I immediately turned back around and dropped the phone back off - was told it wasn't anything they did but they would try to diagnose it. The next day (Saturday) they never called me with an update and it was getting towards lunch so I called them, since they are closed Sunday and I didn't want to be without my phone for that long. They said they had run a stress test on it with no issue but shared nothing beyond that even when I tried asking for specifics about what the test is, how they knew it didn't reboot, etc. I picked it up, no charge. The phone worked for 5-6 hours and then had reboot issues. It stabilized and worked again for ~5-6 hours then had reboot issues. Throughout Sunday while they were closed, the phone froze and rebooted about every 30 minutes on average. I was so fed up and needed my phone to work and they were unwilling to deal with the issue. I ended up purchasing a new phone, but can't get a refund or even partial refund even though my phone worked fine before they opened it up and now is all but unusable. If this was a significant risk of the process, they should have stated that. I would have bought a new phone ($600) vs replacing the batter ($240). I am incredibly frustrated with everything about this process and won't use them again unless it's the most minor of repairs like cleaning a charging port. I won't let them open up another phone in the future that's for sure.

I went here to get my screen replaced per my ATT insurance suggestion (that's another whole issue)…read more The technician improperly removed my phone from its rechargeable case damaging the connector at its base. He said opps and told me that my screen wasn't damaged but my screen protector was scratched. I agreed. I told him that he broke my rechargeable case at its connector base. He went to the back room and never came back out. Zero stars.

4.5 stars! Great service and experience overall. I came in for a shorted main board on my 2016…read moreLexus radio. I was told the replacement of board and all other parts was sourced from the OEM manufacturer, and took roughly 2 weeks to ship and repair. There was a hiccup in my unit and diagnosis and I had to wait an additional 2 weeks for another shipment and repair. When plugging the radio into my car at home, my issues reoccurred, they took my radio right back in as well as my car, no questions asked, and solved the problem within a few hours. Again, no questions asked. Honored their warranty and everything. Some things I did want to mention, to replace two boards in my radio plus labor was roughly $1400. Basically the entire radio was fried and everything had to be replaced internally. This is radio only, as I brought my radio in stand alone without my car. And although I asked for detailed part numbers and names on my invoice of exactly what parts were being bought, I never received that in my invoice. I wish they were more transparent but I can't complain since everything was fixed and done properly.

2 red flags in less than 5 mins I got there:…read more 1/ Mark is not transparent about his pricing & process. He says diagnosis is free over the phone, but tells you about the cost for removing & putting the stereo back ($160) only AFTER you get there. Pretends he forgot to tell you. 2/ He kinda mocks & insults people when you're onto him. I took my keys & left. Very shady experience!

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

Om was great! He fixed my screen in great time and double…read morechecked everything was in fine order and a great price ! I highly recommended servicing your phone here !

Sertech repaired the speaker surrounds on a pair of AR11's and AR TSW-210. They did a perfect job…read moreand I get to enjoy the speakers that were my dad's pride and joy since he bought them new in the 1970's. I am so happy that Sertech provides repair services for vintage audio equipment and I will be coming back!

I have used SerTech, since they were on Harmon Ct. They have kept my Dynaco (from 1964) tube preamp…read more(PAS3X) and amp (ST-70) functional and sounding great! They do such great work, but that leads to their downfall - they are soo busy that the waitlist is several months long. But even then, I will only take my vintage audio equipment to them. They recently got my Denon turntable working again. And I just submitted another tube amp (Audio Research) with them. They are worth the wait. They are very knowledgeable (common failure modes, components, etc) and are able to troubleshoot all issues that have arisen.

My Lenovo laptop went kaput and I was looking for a place to repair it. I remembered Click Away and…read morerealized they have a location on Winchester at Latimer so I called them. The professional representative was eager to help with anything and ensured a free diagnostic.. I totally understand the need to charge for more in depth diagnostics. I am appreciative for your honesty. I hope it won't be a major fix but if it is I am prepared for the outcome and trust your knowledge and recommendations. I used you in the past but the location on McGlincy was out of the way. Now I am happy you are in the Downtown Campbell area . I will be happy to update my review after the diagnostic and even if I don't have it repaired I will work with you and hope to find a good laptop with all my specifications. Remember you should always have a phone number of a reputable repair shop that has remote service available. Patrick called me and said it would be $200 for advanced diagnostics and he suggested to go along with it rather than buying a new laptop. This is always a good question to ask is it worth fixing?

My Nintendo Pro Controller NFC reader (for amiibo) stopped working and Nintendo basically told me…read morethey wouldn't fix it. I really do not want to treat electronics like they are disposable so I searched for a local repair on yelp and found ClickAway. Pros: They responded to my query right away (I sent my request after close and they got back to me asap the following day) They were polite and professional and asked me to bring it in for a free diagnostic so they could see exactly what it needed and if they could fix it. They had a 24 hour turn around, which they stuck to. Cons: They were not able to fix it, because Nintendo just isn't making the part available. (not taking a star off for that, cause that's on Nintendo) The ADA spot in the lot is on the the opposite side of the building from the entrance, The only reason I am not taking a star off for that is the way the closest spots are aligned in a steep stagger, it still leaves room to wrangle mobility aids in and out of the vehicle. It would be nice if one of them was reserved for ADA, because the building is long and the walk from the ADA spot to the front door is a bit of a haul if you are walker-ing or walking with a cane. Over all the crew was really professional and helpful, and I plan on taking my other tech issues to them in the future. HIGHLY recommend them. One tip though, Google Maps is not giving accurate instructions (at the time of this review) on how to get to them. They are going to try and make you make the world's dumbest u-turn, so for reference, it's across latimer from the KFC on winchester, and the lot entrance is to the left of the building as you face it from winchester, it's small and easy to miss, so be careful.

I took my laptop in after finding it dead on a Thursday morning. I use it as my main computer with…read morea powered hub and extended monitor. I was asked if I wanted expedited service and of course I said "yes" to the charge of $99 since I needed it turned around fast. On Friday I called to find out the status and was told that it needed to be "opened" and if I approved (another charge) with no commitment as to when it would be fixed. Saturday was the tech's day off and they are not open on Sunday so no apparent rush to fix it. On Monday I was asked if I needed the data. I had originally said "no" because I had my data backed up on Carbonite. I asked about the Apps that I had and the tech said they would be wiped as well so I decided to save the data and apps. This was a $199 charge to "determine if the data was salvageable" by testing the SSD. I was then called and told that yes, the SSD was salvageable and there would be a $599 charge to recover it. Each step was a dagger because I needed my computer and the data/apps so I approved the charges. I finally got my computer back on Monday afternoon with a $1,600 bill feeling like I should have just bought a new computer and put up with reinstalling my apps. I got the computer home, hooked into my system and it worked fine. The next morning it was dead again. I hooked it up to a spare charger (bypassing the powered hub) and the computer was back to life. The entire problem was my hub charger! At no time was I advised that a charger might have been the problem and was instead overcharged for work that wasn't needed (probably not even opened to get to the SSD that I was bill around $800 for testing and recovery.) THIS PLACE IS A RIPOFF! I'm thinking of reporting them to the BBB. Update on 08/14/26: Eddy from ClickAway reached out to explain the services that were performed on my laptop. After his explanation I am now better informed of the work and charges and better appreciate what was needed to get it restored to working order. I updated my original rating based on an agreement to reduce the price of data restoration. I am looking forward to a continued relationship with ClickAway.

Arin was consistently communicative throughout the process. Very professional and available. Calm…read moreand focused atmosphere. Great online and text progress alerts. Highly recommend.