I had 2 recalls that needed to be taken care of. I like how once you leave the car for service you get updates via text of the process. The complimentary coffee is pretty good and staff is always very nice! I'm a loyal Kia customer and Scott Kia treats their customers well. read more

I recommend this specific dealership to everyone I despise. I am still trying to determine what is worse. My wife's Kia Sportage or the incompetent staff at this location. We purchased her vehicle from this location in 2018 and it's been a nightmare Freddy Krueger would envy. Within the first year of owning the vehicle the engine had to be replaced. It wasn't long before more issues started. I think we may have been victims to false advertising. The POS car is a hybrid and there's no mention of this in the owners manual. It burns both oil & gas. We've spent countless time and money with all these "tests" they make us, the consumer, run. The first "service manager" we dealt with was actually fired....seems like they may need to cut several more folks loose. I would prefer having mouth breather's from the local Vo-tech school work on our car...they might actually be able to figure out what is wrong with it.. We used to take her car to visit family, but we now prefer taking Septa. At least we know we'll get there. I am close to calling my carpenter and having him remove the floorboard. A Fred Flintstone car would be a significant upgrade than this Kia Sportage from Scott Kia in Springfield. This car has burned more oil than Iraq during the 1991 Gulf War. I'm excited to visit the dealership and voice the facts. Can't wait. read more

I scheduled a service appointment on 6/28 for 7/8 at 8:00 AM -- the first appointment of the day. I dropped my car off on time and was informed that despite my early slot, they may or may not get to my vehicle due to parts and labor availability. This was incredibly frustrating, especially since I had planned ahead and expected timely service. The service advisor said he would call me by noon if my car wasn't going to be touched. Noon came and went -- no call, no update. I'm a nurse and can't keep missing work while my car sits untouched. I tracked the status through the provided link and it was still marked as "arrival" hours later. I finally had to catch an Uber to go pick up my vehicle, which hadn't even been moved. Not so much as an apology. It's always something at this location -- a big inconvenience every time. I've now scheduled service with a different Kia dealership that hopefully values its customers' time. If you want professional, timely service -- look elsewhere. read more

I made a 9:45am appointment to have my car serviced. I arrived at that time and checked in and they said they'd expedite the service. I was informed at 12pm that they were beginning the inspection of the car. At 3pm I drove away. I had needed one tire replaced and another patched--exactly what I had said I needed when booking the appointment. They even charged me $5 for filling the new tire. read more

I recently purchased a "Certified Lite" vehicle from Scott Kia of Springfield, and my experience has been extremely disappointing. I specifically went there to purchase a 2017 Kia Niro. I was assured by both the salesman and the used car manager that the vehicle had a spectacular service record, was very well maintained, and was a dependable car. Within three weeks of ownership--before I even made my first payment--the vehicle developed major issues: a faulty catalytic converter, a coolant leak, and no heat. I am now being told the repairs will cost approximately $4,000, nearly half of what I paid for the car. I understand that used vehicles can have problems. However, when a car is marketed as "Certified" and sold by a dealership, customers reasonably expect it to meet certain standards. Experiencing this level of mechanical failure within three weeks is unacceptable. To make matters worse, when I first contacted the service department, they confused my recently purchased vehicle with one I owned eight years ago. The service technician who inspected my vehicle was not even aware that I had just bought it there. That level of internal miscommunication does not inspire confidence. The used car manager has been polite, but politeness is not accountability. Rather than taking responsibility, I was offered the option to trade the vehicle in at a higher cost to me because of the repairs they now claim are needed. I was also told to come in on 2/23/2026 to discuss options, only to arrive and find the dealership closed, with no prior notice. Promised follow-up calls regarding alternative vehicles never happened. This situation is especially difficult because my daughter was involved in a severe accident in June that killed her best friend and nearly took her life. I was out of work for over a month, and it has been an incredibly challenging year for our family both emotionally and financially. We rely on this vehicle to get her to rehabilitation appointments and for me to get to work. I did not purchase this car expecting perfection--but I did expect honesty, reliability, and support from a dealership when serious issues arose almost immediately. I spent $9,000 in good faith, expecting a dependable vehicle from a reputable business. Instead, I am facing thousands of dollars in repairs within weeks of purchase and very little effort to make it right. I hope the ownership or General Manager of Scott Kia of Springfield takes this review seriously and reaches out to resolve this matter appropriately. read more

I usually don't right reviews but.....If I could give it a 0 I would. Extremely Disappointed especially as a loyal customer for the past 3 years. This was my final straw. My car has been in their shop for 10 days, and not once did anyone bother to call me with an update. Total radio silence unless I reached out first. Chris has been awful, he called me three separate times after I tried contacting him multiple times just to ask the exact same question each time. No progress updates, no clear explanation of what was being done, and clearly no coordination within their team. After all this time, absolutely nothing has been done to my vehicle. This place is completely disorganized and lacks basic customer service. I trusted them with my car, but now I regret it. If you value your time and sanity, I suggest you take your vehicle somewhere else as I picked it up due to bad customer service. read more

Professional, knowledgeable staff and clean, comfortable facilities. This place is great and has been taking good care of our Kia Sedona for several years now. They always let me know what needs replacing and what's just optional, they don't try to force a sale on things I don't need, they just keep me informed. The only downside is it's pricier than some other places, but that's the cost of having people who actually know your vehicle and ALWAYS use the right parts. I'd cut corners in past years on past cars and wow it makes a difference!! To us it's worth the extra to know it's done right the first time. I guess folks who have one bad experience rush here to give a 1 star review, but that's very unfair; this is a professional place that does excellent work. read more

It took two days for them to respond to my warranty question, which is completely unacceptable. Their service department is filled with incompetent staff; the issue with my vehicle was diagnosed by a local shop, not the dealership. read more

SAFETY ISSUES In 2023 I had my 2020 KIA Sportage in for safety features not functioning properly three times and could not find problem LANE DEPARTURE : twice it kept pulling my car towards a guardrail . used all my strength to get it back towards the right. FORWARD COLLISION: At times it did not alert or would not break at all. It would suddenly alert and break when there was nothing in front of me. I spoke with head of repairs and my customer services reps. I stayed " why can't you find the issues, this has been going in for months. I was told "well we need an incident " . I said an incident! like the car is pulling me towards a guardrail but there is no guardrail and the car goes flipping over down a steep cliff , car is ruined and I am dead or severely injured ?" Their reply was " YES, SOMETHING LIKE THAT. a few months later my forward collision did not alert and would bot break. MY CAR WAS TOTALED AND I SUSTAINED SEVERE INJURIES THAT ARE STILL BEING TREATED ! Thank god the party I hit was not injured. This is how they treat customers... they could care less about anyone's safety ! read more

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UPDATE ON MY ORIGINAL 1 STAR REVIEW.......READ UNTIL THEY END........I absolutely take responsibility for my lack of attention but this dealership pulled a little switcheroo on me and should never be trusted. At the signing table with the work up sheet, I agreed to go thru them to finance as they stated they would match the rate my bank was offering. I went to take a picture of the sheet and was told a copy would be given to me. Then came all the paperwork to sign. They were rushing me a bit as they were about to close for the night. I finished everything and was out the door with my new car. A few months went by and I was filing some paperwork for my car payment when I noticed my interest rate was not the rate my bank offered and they stated they would match. when i called the dealership with all my screenshots and proof and I was told, too bad , I should have noticed it that night we can't do anything now. This was 100% intentional. they rushed me and changed the rate. Corenia was the sales person. I DO NOT RECOMMEND THIS DEALERSHIP, BUT IF YOU MUST, READ EVERYTHING TWICE SO YOU DONT GET SCREWED LIKE I DID!!! UPDATE: THEY NOW HAVE A ZERO START REVIEW SINCE THEY POSTED HOW THEY ARE SO SORRY AND A MANAGER WILL CONTACT ME.......GUESS WHAT- NO ONE EVER DID. DONT BUY FROM CORENIA OR ANYONE ELSE!!!!!! THEY ARE ALL CROOKED!!!! 1 read more

I'm posting this in hopes another family will not have the same terrible experience we did at Scott Kia in Springfield. To put it briefly, We were shown the wrong car TWICE, which was an upgraded model from what we had originally test driven before we signed our final contract and even put a bow on it while showing us features on the car that we were not going to have for an hour until my husband pointed out that the rear mats were different from what we originally saw days before. Then they had the audacity to charge us even more money than we agreed to on a contract the night before. They acknowledged this and then refused to correct their mistake while telling us they would and just pushed it around to managers and we STILL have not heard back. I left the dealership crying after making one of the largest purchases of my life. It was AWFUL. It was a complete bait and switch. We will be reporting them to the BBB and CFPB. I do not recommend Scott Kia in Springfield Ever. read more

consuming oil. I go back a day later just for them to give me a whole list of things wrong with the vehicle and not a mention of an oil leak, so I ask what the leak was and they were completely clueless about my question. They said there was no oil leak... they're 100% was an oil leak. That's the whole reason why I brought the vehicle there. So they proceeded to tell me "well these engine just consume oil and it shoots out the exhaust and the only test we can give is for the original owner of the vehicle (for it to be free under warranty). They could have told me this before I even gave them my vehicle. They 100% didnt even check for a leak on my car and I was so frustrated I just left because they are scum bags. Had pay the. Paid $270 for the technician to look at the vehicle and tell me everything that was wrong with the car but the lady behind the desk was the one who gave me the answer I actually needed (which could have been for free if she just told me before hand) read more

My car was taken to Scott Kia of Springfield several times and each time I got my car back, it was doing worse than how I originally sent it in. I continued to send my car there because it was under warranty. The last time I sent my car there was because it was having issues accelerating. I received a call from the service tech telling me that the spark plug "broke off" inside my engine and I now need a new transmission to the tune of $9000. I requested to speak to a manager, was told that one would call me back, but no one did. I called back a week later and was told there is nothing they could do about it, but I can trade my car in for a newer car from their dealership. I flat out refused the offer, since their technician caused the damage to begin with. I've tried to get my car fixed/repaired or come to some type of resolution with management, but I was told verbatim: "There is nothing you can do to us. The tech made a mistake, we are not going to pay for it, so just accept our offer and trade the vehicle in." I am telling everyone do NOT go to this dealership! They are ripping people off and could not care less about it's customers. I have reported them to the BBB, but this place needs to be shut down immediately for the shoddy work and poor technicians that it employs. I give this place 0 out of 5 stars!!! read more

Terrible, Terrible, Terrible experience with my Kia Optima and this dealership's service department. My engine burns more oil than gas...which has now destroyed my catalytic converter as a result. It only has 65,000 miles on it. It was less than 1 month past warranty when I brought it in and, despite them being able to help a customer with a problem, the service manager has told me that they have decided not to. I now own a Kia Optima with a bad engine, bad catalytic converter with only 65,000 miles on it, that I bought from them, and they have decided to not help this customer. read more

Still 5 STAR all the way. Please read my previous review because I still feel the same way. Today I was in for a swaybar replacement. Unbelievably, I got a better price from the dealer then from two mechanics in my area. I was in and out in under two hours for the swaybar replacement and oil change. Their waiting area is fantastic. You never feel like you're at a dealership Every single person that works there is friendly. And I mean everybody. They really take customer service seriously. Why else would I still be getting my out of warranty vehicle serviced here? Yep-it's because it's great. read more

Scott Kia Of Springfield - Waiting room - Auto Repair Near Me - Springfield, Pennsylvania

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This is a terrible business. It takes forever to get the appointment handled. I have been here for over 4.5 hours today to fix an issue for which I was previously here but the part was not in stock upon my last visit. I was the first person here upon business opening. Terrible. read more

I wish I could give the service department negative stars. I have never had. Good experience at Scott Kia. Took my daughter's car in for service and oil change. They didn't put the cap back on oil everywhere she didn't know till she got done her 1:30h:m drive to Lancaster. Filled brought it back for them to steam clean the engine should have demanded a new engine. Second time she had issues with her rear hatch lock and their solution was $300 remote that didn't even fix it. Made them eat that $300. Dropped off my car for recall services and I called weeks ahead 9am appointment dropped off night before. It took them all day to get it back to me ? Odd but ok look at paperwork and the time codes had a total of 1h30m ? So why did I wait all day even though their tracker said they were working on it first thing?? Had had to send them a nasty text and hey surprise it was magically done. Incompetent from the top down avoid at all costs do not go to Scott anything because this group are brIanless idiots. read more

My car wouldn't start on numerous occasions, took it to Scott kia, my car wasn't purchased from this location however, it was closer for me. Wrong decision. Last week after my car wouldn't start on numerous occasions, I decided to take it to Scott Kia. Waited 2.5 hours only to be told it could be the starter but...since it started for them, they couldn't just change a good started..The starter is not good if it's not turning on for me, the owner. On Monday morning, left out to clean my car off and to let it warm, the car doesn't start! Tried 10 different times, finally a call was placed to AAA. The guy tried and tried to no avail, so he takes it to Scott Kia. In the meantime, they are just opening, I place a call to the dealership to let them know what's going on. The receptionist then ask me if I am aware of the AAA policy, I respond no, she states that when your car is dropped off by AAA it is put into rotation, well that was Monday at 7:30 am and it is now Wednesday afternoon! Needless to say, if the problem would have been. Address last week, this would have not happened this week. I have missed 1/2 day of work, 1 full day and have had to pay back and fourth for an Uber. This is the worst experience all because they were closer. This dealership will not get my buisness again and anyone that will listen will hear this story. Plus the price was ridiculous!! Won't have another opportunity...ohhh, reach out to the General Manager, he so smug, he didn't even respond back..A loser operation, Thankfully, they are not the only game in town..My trade in will definitely not be a Kia.. read more

WILL NEVER GO TO THIS DEALERSHIP EVER AGAIN! Was attempting to get a buyout quote from a sales manger (even though I spoke with and scheduled an appointment with a "VIP manager" (whatever that is!) for a leased vehicle I have had for 3 years now and was threatened by said sales manager to have the cops called on me because he acted as if he didn't want to help me. Have never had anything of this nature or magnitude done to me so I am highly disgusted. after 3 years, I will be taking my business elsewhere!!! read more

I recently had service there for a recall and dealt with Service Advisor Chris Southward. He was very attentive and went above and beyond to make sure my experience was top notch. Great guy! read more

I purchased my 2018 Kia Optima from a different location, but I wish I bought it here. My boyfriend Sean loved my Kia so much he bought the exact same car from this Scott Kia. From the moment we walked in, we were greeted with top quality service. With his purchase of a car here we have free state inspections for life. It worked we both came back and got both of our cars inspected here. Quick service along with a car wash makes you truly feel like a meaningful customer. I am going to keep coming back here and plan on buying my next car here too. read more

Scott Kia Of Springfield - Waiting for my service - Auto Repair Near Me - Springfield, Pennsylvania

Do yourself a favor and run FAR FAR AWAY from this place. It's full of SHARKS who care about nothing more than your MONEY! Customer service is non-existent. David the manager of sales is very arrogant and unprofessional. He wasn't willing to listen to our needs or concerns about the way we were mistreated. Paula the manager of finance was unwilling to help when we were in need. This place simply doesn't care about people. They tried scamming us with a repair last year ( see our previous review) and this time they tried falsifying our buyout price by 1,000 and treated us like garbage when we challenged them on their inappropriate behavior and CROOKED PRACTICES. read more

My car lease was up in August I'm currently going thru a divorce and my ex is very sick they are not allowing the paperwork to be emailed to him. I had to extend my lease which means my mileage is going up. I wanted to purchase the car but now I think I might go to a different dealership and purchase a new car. read more

I visited for my first oil change and I waited, the cleanliness and comfort of the waiting area is exceptional. Scott Kia will definitely be my go to for maintenance. read more

Scott Kia Of Springfield - Auto Repair Near Me - Springfield, Pennsylvania

Bought a used 2012 Sorento from these guys. Car was clean and looked in good condition. Had a BRAND NEW PA inspection sticker. Drove ok, a little 'spwoopy' but I figured it was a normal suv handling characteristic. Six thousand miles down the road, the front end is sweaking and rattling. Front right wheel shakes back and forth at rest. Bottom line; my mechanic has to replace both front strut assemblies- $1355. He said there's no way this would have passed inspection. Spoke to the dealer, with predictable results - I should have brought it to them (15 day wait), they didn't see anything in their State inspection (not credible considering the advanced wear), they would need to see the parts, etc. In short, too bad for me. I will not be using their services or recommending them to anyone in the future. read more

Absolute worst customer service experience ever. They have had my husbands car since May 5th and it's now the end of July and we can't get a straight answer on when we can pick it up. They have created a national disaster with their theft by usb and have a national parts shortage and are doing nothing to help their customers during this time. No one picks up their phone or listens to voicemail or is responsive. We were extremely patient the first two months, now it's ridiculous and don't want others to suffer. Do not go here!!! read more

Bought my car here over a year ago and still taking my car there for service. It would be more nicer if they had more comfortable seats while wait for couple hours . Every time I took my car there for services, I have to wait at least 2 to 3 hrs for them. And there's no comfortable seats at all. For some people that has bad back like me it's not fun to sit and wait on a hard chair, read more

I contacted this dealer a week ago. I was past around to several different people and I still don't have pricing for the car I was interested in. Luckily there are plenty of options in the mid size suv group. read more

I came here with my friend who is in America for schooling. With that being said, she is here on a visa and she needed a car for transportation to/from work. We first went to Murray Kia of conshohocken and got a really good deal. We then went to Scott Kia just to see other offers and look around. When we arrived, it was going okay. However, when we were test driving the car, the gentleman who was with us was not very informational with the specs or details of the vehicle. He just sat there, breathing heavily, giving directions on where to go. When we got back to the dealership, the gentleman offered us a quote that was insanely higher than the one from Murray Kia. He stated that it was for required additional features to go with our warranty. They essentially wanted like $1000 for "limitless key replacement" in case we lose our key. I'm not sure who would lose their keys enough for them to warrant $1000 or more worth of replacements. He also spoke down to us as if we were uninformed about virtually everything. Anyways, we told him we didn't need those features which he said that we can't get the car without them. We then showed him the prices that Murray Kia offered, he walked away for like ten minutes, came back, THREW his papers across his desk at us and went "yeah we cant do this for you" and just left. Needless to say, I love the Kia Sportage I got from Murray Kia especially the price and hospitality of their workers. read more

I am a current Kia customer. I own a 2019 Stinger GT1 and 2019 Sorento. When it came time to purchase a new car for my daughter we went back to Kia products due to satisfaction with quality and service. That said, my salesman Ron and Manger Tom were professional and fair. We got a great deal on a 2023 Sportage during these difficult times of limited new car inventory and inflated prices. We shopped other local Kia dealerships and none of them came close to Scott Kia regarding pricing. They are a pleasure to do business with and highly recommended! read more

Scott Kia Of Springfield - Auto Repair Near Me - Springfield, Pennsylvania

Unprofessional, refusing to listen, and hanging up on customers after their mistake (not supplying a wheel lock key with the purchase of a new car) left me stuck 100 miles from home. I was laughed at and when I had the audacity to ask what was funny, I was hung up upon. You've lost business and you seem to have forgotten what responsible business practices look. Already reached out to the manager, waiting on a call back for two days now. In refusing to listen, you're not acknowledging that the wheel lock key WAS NOT SUPPLIED IN MARCH, that perhaps you made a mistake. read more

We were very disappointed in our experience with Scott Kia. It all started out good when we arrived on 2/24/24 to check out two Tellurides they had on their lot. We found out from Vinny, the salesperson, that the black one had been taken home for the weekend by Steve, the manager, but the blue one was on the lot. It had a sold sticker on the front windshield. We were told it wasn't sold but available if we wanted to purchase it. After some discussion and checking with incoming Tellurides we put a $1000 deposit on a brand new one coming in around March 9th. If we weren't satisfied with the Telluride our $1000 would be refunded or the money could go towards the purchase of the car. After looking for a few months at the different models and trim levels we were 99 % sure the car would be perfect. We were given a purchase agreement to share with our bank to receive a loan. A few texts on 2/26 back and forth with Vinny to verify insurance and banking information then we were ghosted. In over two weeks we didn't hear anything from Scott Kia. As March 9th approached we were getting very excited about a new car purchase. All our paperwork and bank approval was completed. We checked the Scott Kia website and it stated that the Telluride we had put a deposit on was on the lot in Springfield. The same VIN number as our purchase agreement paperwork. On March 9th we texted and emailed Vinny. On March 11th we emailed Steve. Nothing. Finally on March 14th we received a text from Vinny that he was on vacation for two weeks and would check on the vehicle once he arrived at work. The next text was to let us know the Telluride had been traded to another KIA dealership? What? How does this happen? We were in total disbelief. Vinny did finally call to say they could maybe trade another dealership for the same Telluride. At this point we were totally distrustful of Scott Kia, nobody had contacted us for over two weeks. We weren't even given the courtesy of a phone call to let us know the car had been traded. Bizarre, disrespectful, and unacceptable behavior from this dealership. We would never even consider buying or referring anyone to Scott Kia after our experience. read more

It is impossible to get help from this people, customer service is absolutely horrible! I have serviced my cars, that I have purchase from them, for over a decade and still it is impossible to get a phone call answered or help of any kind. Can't wait to get rid off my Kia and move on to Subaru... read more

If I could give 0 stars I would. I called on about 6pm Thursday night & talked to Dan McGrath about a car. He said it was there. Said my husband would be there next day to see it. Friday morning Chad calls about car. LESS than an hour later Dave (manager) calls about car. Hubby shows up was told CAR SOLD AT 9pm last night!! Neither Chad nor Dave nor Dan tells us BEFORE hubby gets there car was sold!! OLD BAIT AND SWITCH AT THUS PLACE???? YES!! Hubby walked out!! BEWARE!!!! BEWARE!!!! read more

Great buying experience here! Dan was very helpful and was always available for any questions I had. Highly recommend this dealership. I picked out the car I wanted on their website at a great price, much MUCH better prices than other Kia dealers in the tri-state area. Got a good offer on my trade in and drove down to pick it up. I was in and out with a brand new car in less than 45 minutes. Very painless and efficient. Very happy. read more

I've had my 2013 Kia Optima since 2014. My car has had many recalls it had to get a new engine in 2018 (thankfully it was still under warranty) my only reason for keeping my car is that it is now included in a settlement of a lifetime warranty for powertrain parts with a lifetime warranty so it's best to keep my car and maintain it. Now recently my car needed repairs engine, work due to a squirrel or something climbing up under my hood and chewing one of my wires. I had it towed to this dealership (not knowing the problem at the time) they told me what the problem was and of course it's not covered in warranty so the repairs was going to cost me $868.46 for a cut wire long story short my uncle who is a certified mechanic told me not to pay because that was too much if it's only for a cut wire he fixed the wire in 5 min my car is back to running smoothly. Please look for other options for repairs they'll throw all these fancy mechanical terms around and go as far to explaining how complicated the job will be but shop around! This past summer my ac was not working went to the Kia dealership and diagnostics said I needed a new ac condenser and compressor the cost over 1500! Went to my mechanic and paid a lot less saved myself 100's. They are just too high if warranty won't cover the cost go somewhere else. P.s I will never purchase a Kia again this car has has too many problems my chevy Malibu was older and only needed oil changes and new tires lol read more

Scott Kia Of Springfield - This is the one wire that a rodent chewed?! 1 wire and squeezed thorough the engine cover? Yeah right - Auto Repair Near Me - Springfield, Pennsylvania

this dealership is one of the worst places I have ever taken my car too! they tried to tell me I needed a 7000$ repair I took my car to another place to get a second opinion and the repair I needed cost me $300! please don't go here! they will try and rip you off! read more

Best dealership around! I've owned 9 vehicles in my life, this dealership is the only one I've returned to buy a second car. I look forward to returning for my third once my lease is up! World class service department that gives you 20% on every dollar spent on service, comfortable waiting area, and all around a friendly group of employees. read more

My Son recently purchased his first car at Scott Kia of Springfield. We had a great experience dealing with Hassan. He listened to us, he was friendly, honest, knowledgeable, calm. Definitely all the attributes you want in a car salesman. We also dealt with the service department and, like Hassan, they exceeded all of our expectations. I can't say enough good things about this dealership and the people who work there that we dealt with. I would highly recommend this dealership if you are looking to buy a new or used car. read more

From Scott Kia, we had previously leased one Kia and purchased another, but we will never go back there again. Today we test drove a Forte GT and when they totalled the purchase price, there were a long list of up-charges which added $4,500 to a vehicle with a $22,000 sticker price. They attributed these additional charges to the shortage of vehicles. However, these mark ups only apprear on their most poplar vehicles. Price gouging is an indicator of a disreputable delaership. Do not give them any of your business. read more