Second review for Dr. Crews and his staff. It turned out that one of my eyes was being a problem. I…read morewas seeing some flashy lights in it. Called the office and a very new receptionist told me it was normal - I did not at all agree and firmly told her to talk to a doctor or assistant. Someone more knowledgeable was quickly put on the phone and she got me into an appointment later in the day as the doctors were on a surgery day. While my wait at the office was long that day - which was fine as I was pushed into an already busy schedule, my eye was dilated and seen by Dr. Crews. After examination I went home knowing that a) my call was validated and b) that while there was a bit of an issue, my retina was still fine but that didn't mean a problem couldn't appear. Three days later I had a worser episode with the eye very late in the afternoon but knew I had an appointment already scheduled for the morning with Dr. Crews. Well we switched the purpose of the appt when I arrived and the doctor decided there was enough issue going on that he got on the phone with a retina specialist to get me fit into their schedule and they sent me right over. Big props to Dr. Crews for seeing me when needed and explaining what he believed was happening (he was correct about it) and then getting on the phone with the retina specialist to fit me right into their busy day. Thank you to the team, but train those new receptionists a wee bit better. And if you are reading this in choosing a doctor for lasik/cataracts, I continue to highly recommend Dr. Crews and overall all the great & kind staff in his office.

Dr. Stanley Crews did a great job on my LASIK surgery. He walked me through the entire procedure…read moreand calmed my previously unsettled nerves. He was very thorough in his examination and the entire procedure went well. My corrected vision was 20/15 by 9:00pm the night of the surgery. Great job to Dr. Crews and his exceptional staff at the clinic. Thanks for everything. Doug L.

Evergreen Eye Care is top-notch. Everything from the friendliness and professionalism of the…read moreentire staff, to the cleanliness and modern atmosphere, to the amazing technology is the best I've ever experienced. The waiting room features a hot and cold water dispenser, as well as a Keurig coffeemaker with a huge variety of flavors. Chairs are plush and comfortable. I was particularly impressed with the technology in the pre-exam area. There are four machines right in a row. The first is an interactive test for peripheral vision / size of field of view. The second is an automatic test to establish one's baseline eyeglasses prescription, featuring a barn at the end of street on a grassy field to look at as opposed to others I've experienced that have nothing or a blurry circle. The third is an "air puff" glaucoma tester, and the fourth is one that takes photos of one's eyes. The wait to see the eye doctor was very short, and Dr. Hu was extremely professional, polite, and helpful. She was the first eye doctor who was ever able to answer my questions about how to determine which of two lens choices to pick. Here is the conversation: "Which is clearer, 1, or 2"? I said that "1 may look a bit sharper, but the 'O' looks like a square where it looks round on '2'". Her advice to choose the one that is less distorted seems to have made all the difference in the world. The prescription I got was far and away the easiest to adjust to I've ever experienced. They literally required no adjustment period at all. It was instantly perfect. I was also very happy that this exam, despite it having been my first exam in over a decade, didn't require my eyes to be dilated. I'm not sure exactly why this is, but I'm not complaining. If you're a new patient, don't get discouraged by the long wait time before you can get in. The reason that they're booked solid for a few months out is because they are great, and waiting is definitely worth it.

I felt like I was an inconvenience because I wouldn't buy all the additives that they wanted to…read moresale. When I asked for a specific service they told me to go back to my other optometrist.

I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

After leaving my previous review I was contacted by Julie the manager from the Vancouver location…read moreto initiate a refund which I appreciate. Julie was easy to communicate with. She worked through my issues with me quickly, and informed me Lindsay from the Camas location would be calling me to complete the refund. The next day I received a curt 52 second call from Lindsay. The entire conversation went as such: Me: Hello L: I'm calling you about a refund. I need your debit card numbers and expiry. Me: Okay [lists off the numbers]. Thank You. L: You're welcome--and slammed the phone down on me before finishing her words. She did not confirm my name, confirm my card details, tell me when I should approximately see it return to my account, say sorry it didn't work out or anything. I only hope she took my card details correctly at this point. I didn't even know who Lindsay was as the optics staff never told me their names, but now I realize it was likely Optics Staff 1. I wish I had been put on a call with someone else to deal with this refund. I'm baffled why the staff has been unprofessional throughout my experience. The stress they have caused is inappropriate especially for a doctors office. Thankfully the refund arrived after a few days, but I do not recommend this location.

From time my wife and I arrived for our eye exams we found everyone was pleasant and most…read morefriendly. Our wait was we were examined. Our appt was with De Trang. She was thorough the and informative and was able to determine my existing eye issue without having to ask as she tested my eyes. She had one test to determine the health of my eyes retested since the images were not as clear as she wanted.she took the time to answer all of my questions and wrote a new script. The ordering of thee glasses and insurance was clear and concise. My wife couldn't decide on frames and they ordered the frames for her to be sure before purchasing. The Eye Clinic was highly recommended and I understand why

I've came here a year or two ago don't remember very well, the day before yesterday night I was…read morecleaning my glasses when one of my nosepads broke off never had it happen so the next morning I gave a call to this wonderful group I talked to I believe her name was Carson sorry don't know how to spell your name but she got me an appointment that day very quick, then when I came in I got help from Karen, she replaced both of my nosepads and readjusted my glasses quick aswell while trying to save the other nose pad. Last time Karen was just as helpful when picking out specific glasses for my tbi condition so I appreciate Karen and her team very much.

I have be seeing Dr Waldo for about 5 years. Every pair of glasses I got even after a cataract…read moresurgery didn't work. I complained each time, told to keep wearing them.. When I first went to see him I had a bleed behind my optic nerve. Yes he watched it but last year decided I should be seen by a Retina Specialist. He said he sent a refer to a Dr on the east side of town that was in Aug...I saw him in Nov and said I never got a call about my eye. After a couple of days they said the fax machine wasn't working and they would fix it and get the referal sent. I ended up finding my own Specialist, made my own appointment and informed his office where to send my info. Long story short, I now have wet macular degeneration and due to the scar tissue that was building up in my eye for some time I won't get any of the central vision I lost back. I have to get monthly injections in my eye. Dr Waldo is a nice guy however if you need more care then getting glasses maybe look elsewhere. I asked my eye specialist if this scaring and damage was due to the bleed I had in my eye for all these years. He nodded slightly and said we just have to move forward. Sigh I am returning to my first Ophthalmologist who is more qualified to care for my eyes long term.

I just met Dr. Clayton and her staff yesterday. Everyone seemed very knowledgeable, polite and…read moreefficient. I moved to Vancouver, WA from Las Vegas, NV on May 1st, so Dr. Clayton and all of her staff were put to a strict comparison test against my prior eye doctor and his staff that I had been seeing for over 20-years. Well, Dr. Clayton and her staff definitely passed my comparison test! I will be having my cataracts removed in September by Dr. Clayton and I feel optimistic that the surgeries will be successful. I highly recommend Dr. Clayton and her staff! Momi Hayes

Quality of care at this location is okay. I was there yesterday and I waited for my turn while…read morewatching other patients go in. When I spoke up as to why I wasn't being called there was 'confusion' which agitated me. I arrived on time but was in there for two hours. My exam is what took the longest. Something is wrong with this location's process. Care quality needs improvement -- learn from other locations. Checking in was quick but waiting with no explanation is not acceptable. I've been to the Columbia Tech location and the exams never took two hours.

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

Just had my first visit and I am very impressed. Dr. Ashbaker is extremely knowledgable and he…read morespends the time to explain and carefully answer everything. He is going above and beyond to help me with my vision issues! Thank you Dr. Ashbaker!

This place is the best!! I recently got glasses from here and the staff down to the Gentleman who…read morechecked my eyes. Very friendly place would definitely recommend them to family and friends!!!