I would personally like to thank Russ O for his absolutely exceptional service and kindness for showing my husband and I a beautiful set of cars today. Being from Alaska we don't see ANY kind of super car like this! It was a true piece of excitement in our trip down here and it really put a lovely vibe on us as Russ was attentive, extremely knowledgeable, patient and even had a sense of humor with our conversation and my 100 questions I had about the cars. The look on my husbands face from the minute he sat in the driver seat of one of these beautiful machines was just priceless. If you're in the market to get yourself a super car I highly recommend Russ O. We will be back one day! Thanks for making a lasting impression on us and looking forward to catching up in the future! read more

Scottsdale Ferrari - My handsome husband and his dream car! - Auto Repair Near Me - Phoenix, Arizona

Amazing place! Amazing cars! It's like an amusement park for adults! Definitely a vibe! If you have time roll through.. read more

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Had a great time with Russ. Knowledgeable, friendly and genuine. Follow up was professional and not pushy. I ended up not buying the car but will consider them again in the future. read more

Over two years now since Scottsdale Ferrari has failed to honor my blown speaker, and all they do is make excuses, claiming they fixed it. They did not fix it under warranty, when I brought it in under warranty. It is still broken. Even the service guy, when I brought it in a few months ago, and listened to my recording of the blown speaker, called it out as a blown speaker immediately. Same issue since I bought the car. read more

Chad, David and Lonnie, stand up guys, absolutely stellar experience. Lots of different super cars to choose from in the area - customer service sets them apart. read more

I don't want to tell others- because it is hard as heck to buy a new Ferrari- but the people are great! David Mase doesn't just want to help;only, when buying a Ferrari. (His knowledge in other vehicles is vast) which helped me in my Ferrari decision and when making feature decisions (812GTS and Purosangue.). Gary Simon has also been extremely helpful- a great combo of knowledge, experience and easy to talk too I also own a Lamborghini- well.... the Urus is a great car ... and fortunately I have not had any car issues - if I did....Let me say that David Mase is a great Ferrari salesman ... working mainly on Ferrari side - but, you might want to see/ ask him he can guide you if you are looking at other Penske groups ..Lambo, Maserati....assistance. Because Dvid and Gary Simon are such a great combo of experience and Knowledge - and being customer oriented ( A repeat!) cant tell about Ferrari headquarters customer..... service. I bought the 812 during Covid. Let me also say, I have not anyone at Ferrari dealer be anything but super friendly and helpful! I read more

BUYERS BEWARE: I purchased from the Scottsdale Ferrari Dealership a 2017 Ferrari 488 Spider / traded in a 2006 Ferrari 430 Spider - long distance sale - I reside in St. Louis Mo. The sales / negotiations stared in the end of June 2024 and as of today I am still owed 1 item on the "We Owe" document, which they have refused to honor. It was agreed upon and I received a signed "We Owe" document that I would receive a 2yr Warranty & 2yr Maintenance Program backed by Ferrari North America and described by Ferrari as MAINPOWER15 WARRANTY. After doing a wire transfer and reviewing the documents I found out that the 2 yr Maintenance Program was not included in the documents. I was never told that it was not included, and I only found out by doing my due diligence and reading the documents. I wonder if they would have ever told me. I would have never agreed on terms of the sale without this Maintenance Program - (sounds like a little bait and switch). I called and ended up speaking to the sales manager Carl DeRiso and was told it supposedly didn't qualify, but I was offered and agreed upon to be paid $5,000 to me for the equivalence of 2 years of maintenance at my local Ferrari dealership in STL. ($2,500 per yr). I received a revised signed "We Owe" document stating this agreement. The dealership has not made payment of the $5,000, stating the condition of my F430 trade in. I have acted in good faith through this entire process. On 6-24-24 I texted photos of my F430 and received a text asking for additional info. On 6-25-24 I emailed 2 documents 1) invoice of new tires June 2024 from STL Ferrari $3,300. 2) emailed a certified inspection 9 page report of my F430 completed by STL Ferrari. With in 1 hour of sending the email, I received an offer from salesman Petros Kompouras & GM Chad Morgan. Between 6-25 & 6-28 I received a total of 4 additional offers (going back and forth with different options etc.) but it always included the MAINPOWER15 Warranty. The deal was agreed upon and I received a thank you text from GM Chad Morgan. On 7-10 my F430 was picked up from STL and shipped to Scottsdale Ferrari. Why I mention the timeline, I NEVER ONCE received a phone call / text / email from the salesperson Pertos K. who I spoke to over many occasions; sales manager Carl D. spoke to 3 times or GM Chad Morgan regarding / inquiring about any additional information of my F430. Never did they ask for additional info. All they wanted to do was to close the deal. On 7-12-24 The dealership came in full possession of my F430 before shipping the F488 to STL. The acceptance of the vehicle and shipping of the F488 tacitly binds the dealership to the agreement, and they had ample opportunity to review the F430, and to now suggest that I am not owed the $5,000 is simply absurd. FYI- the main concern on my F430 was a battery issue. I had my attorney send a demand letter to Scottsdale Ferrari, LLC; PAG West, LLC & Penske Automotive Group. Inc. only to receive a zero response. I am to find out that by signing all the documents I have given away some rights and need to settle by arbitration - which is a complete joke and burdensome. I find it hard to believe that a dealership could put all of this in writing with a "We Owe" document and simply not honor our agreement knowing the odds of arbitration is in their favor. Buyers Beware - getting signed documents at Scottsdale Ferrari are meaningless. read more

Buying a new car from Scottsdale Ferrari/Maserati is actually a very pleasant experience! We worked with Pamela Sassi, who is extremely knowledgeable about each of the vehicles we looked it. When we finally narrowed our choices down, she was fair and reasonable as we worked to landing on a price. Just the opposite from other car dealers and their pushy sales people. I would recommend this dealership and especially Pamela. The cars are more affordable than you think! read more

Scottsdale Ferrari - Auto Repair Near Me - Phoenix, Arizona

Called in and asked for a PPI for a gtc 4 lusso. Put on hold for over 6 min and the snooty service advisor basically told me to go and pound sand.. They said they weren't interested in helping with a PPI and told me to go elsewhere... I guess a guy who owns 5 ferrari vehicles can't get help... If this is the level of service this dealership provides I'd like a call from the service director... Wow... terrible experience at best. read more

I was driving through all the luxury dealerships this morning just looking for a new toy that I didn't need and this guy waved at me. He didn't run up to me and try to sell me something, in fact, he didn't even look like a sales person... I don't even think he had any skin in the game.. He was putting a paper mat inside of a car so I'm assuming he was a lot tech or service person. It probably doesn't seem like a big deal, but it's a big deal to me. Too many people now days don't bother doing something simple like that unless it's made mandatory by an employer- they just don't understand how far a good/positive attitude will take you not only in employment but in life. Even if Ferrari requires that people wave to guests, there were other things he did that were above and beyond...Ferrari, this guy was fixing his belt, pants and shirt and making sure that he looks sharp, moving with a purpose, waving at customers, making sure the door was respectfully closed on the car etc.... And that's just what I gathered in about two seconds while driving by... if this guy wants to move up, I would suggest promoting this guy to almost any position above where he's at now, in a customer service capacity.. he's a great ambassador.. I'll drive by again and watch for him.. if he's not happy, maybe I'll steal him from you! read more

Scottsdale Ferrari - Employee - Auto Repair Near Me - Phoenix, Arizona

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We recently bought a corvette from this dealership. My husband and I went together- the sales manager, Lonny, ignored me completely. He never asked me if I wanted to test drive the car, etc. I guess if you arent spending a million dollars on a vehicle, you are not important to these people. You would think a high end dealership would roll out the red carpet for everyone, but not in this case. Dont waste your time here! read more

Great Customer service. Able to look and browse at all the vehicle. Inside they also have a museum and a small coffee cafe that offer drinks. Wasn't open, but it is during their "Car Shows" which is featured once a month. Details are posted as you walk through or you can call in for more information . Enjoyed our visit & the tour. read more

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Got my first ever Ferrari through the sweetest and nicest General Manager - Chad Morgan and Damian at Ferrari of Scottsdale. I traded in my Maserati Ghibli and left with a gorgeous red Ferrari that is just amazing to drive. The entire process was very smooth and fast. No aggressive sales staff like you see at some other dealerships. Instead, it was a real pleasure working with Chat and Damian. I've been extremely happy with the overall experience. The car drives amazing! read more

Found a great MB used car at a great price - people are friendly and knowledgable. Shopped MB dealer across street and they thought I was an interruption . Highly recommend Penske dealerships . read more

There was a time when dealing with a service writer at a car dealership wasn't always an enjoyable experience. This was the first time that I had to work with Scottsdale Ferrari and Maserati and I was thrilled by the way that I was treated by my Service Advisor- Mike Sulzle. Not only was Mike extremely knowledgeable and professional but he was also vfriendly and accommodating. He got us into a loaner Maserati within a matter of minutes and kept me informed throughout the entire repair process. Upon picking up our repaired vehicle, he took me and my son over to the the Penske Racing Museum inside of the facility and went out of his way to ensure that we saw some really cool stuff. I couldn't be happier with our first experience with Mike and this fine dealership. read more

I purchased a one year old Porsche. As a part of the transaction, I traded my Mercedes and was told that the car was involved in a recall. As a result of the recall I was told that they couldn't offer me much for my trade because they would have to store the car until the recall repair was completed (airbag deaths). When I returned to drop off a spare car key, my car was on the lot for sale, with no mention of the recall on the window sticker. I feel cheated. read more

Scottsdale Ferrari - Auto Repair Near Me - Phoenix, Arizona

This facility has moved to a brand new location on the North side. Completely modern and surgically clean - very impressive read more

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Chris at Scottsdale Ferrari Maserati was a pleasure to deal with. I usually do not buy straight from a dealership, but he is excellent. read more

Ordered a Portofino 1-7-2019 and was told it would be delivered in April 2019. It is now December 12, 2019 and I have still not received the car. The disorganization and poor customer service is certainly not what I expected from such an expensive purchase. read more

Purchasing a car can either be a painful experience or an incredible one, Pamela Sassi at Scottsdale Ferrari made my experience the latter. She took exceptional care of me and made me comfortable purchasing a preowned vehicle while being out of state (I came from California due to her efforts). She always made herself available to answer my questions and took care of a good portion of the necessary paperwork ahead of time to make it a fast process once I got to the dealership. She also went above and beyond and was able to outfit my car with fresh new tires of my choice, I couldn't be happier with how the process went and I'm sure I'll be back at the dealership for future exotic car purchases. Thank you! read more

Russell Bastien was excellent in taking care of my service. A definite asset to the Penske group. Will always return.

I worked with Patrick O'Hara on buying my wife a new car. He was the man!!! First class from the phone call, to showing the car, agreeing on terms, and delivery of the car. Patrick is not your typical salesman, he is straightforward and honest. Made our 5 month car buying process simple with him having the exact car we wanted. What made it awesome, was his knowledge of the cars history since he took it in on trade a week or so before we purchased it yesterday 8/14/2020. In the market for a car, Patrick is your go to guy! I would give him 10 stars if that was possible. Thanks again Patrick, I will be sending you anyone I know that is interested in a car from your dealer. read more

I bought a 2004 BMW 6 series from Mo and I was extremely satisfied with not only his knowledge of the product but also in the way he treated me. From the time that I spoke with him on the phone until the next day when I arrived at the dealership to see that he had pulled the car out that I wanted and had it waiting for me in the front. Mo made the extra effort to make sure that I was completely satisfied. I would buy another car from Scottsdale Ferrari and I would suggest that your give them a try. Also the finance department was even better. They were patient with me and made sure that I was not only well informed, but that I was happy with all that I purchased. All in All....Great experience!!!! Steve read more

Russell in the service department is amazing!! Always goes the extra mile. If I ever need anything as far as service I would totally make that drive out here! They always take care of my car needs read more

I bought a 2009 Maserati from Penske/Scottsdale and it has been a lemon right from the start, Rattles from hell that never go away, seats that move back and forth on their own after you put the front seat down like robots but none is more maddening than the most recent affront -- an entertainment system/navigation screen that reboots whenever it wants to and goes dark so you can't see what's on or what's what. I reported this problem while it was under warranty (I have the email notification confirming the timing) but they said they couldn't find anything wrong (yes, THAT ploy again). So two weeks ago I returned it to Penske in Scottsdale to fix the problem they said they originally couldn't find. Suddenly, they found it. Wouldn't you know they wanted over $4,000 to replace the system (and a few hundred more to "expedite" it by the time I got home (I was out of town). No screen, no navigation, no radio for an ex-radio program director and dj as well as music industry professor. They're fine with it. A Mercedes Benz SL is no Maserati in my book unless you don't like radios and navigation systems that work. The dealer won't pay to make it right. Maserati won't pay to fix a reported warranty problem. So I am suing. In the meantime: Spoiler Alert for both. Shop around for other options outside the Maserati world and the anti-consumer practices of Penske. read more

I'm sorry to say I had a unpleasant experience this morning at Scottsdale Ferrari. My family and I came In to look at a Jaguar they had listed on there Web site. The man we ran into did not introduce him self and gave us the feeling we weren't welcome. We understand that the particular car was in service due to the dealer just getting the car, and being a holiday service was closed. He told us there was no way to get the key or check out the car. The salesman seemed to pay more attention to us when my aunt told him she has the means and willing to buy. We are seriously unsatisfied with the service we recieved, specifically surrounding such beautiful machines! read more

The dealership has relocated to this new location, and it's a huge improvement over the old one! This Ferrari dealership is also connected to the rolls royce dealership, as well as the Maserati and jaguar. I would highly recommend this to anyone who's interested in exotic cars. Please don't kind the reviews below, they are old reviews and I can assure you they've changed their whole way of service. read more

Where do I start? To make a long story short I contacted the dealership regarding a vehicle they had listed for sale online. I called and made an offer and NEVER heard back from the salesman. A few hours later I called again to,see where my offer stood and it was then that I was told NO they did not accept my offer so I made another offer and was told they would check and get back to me. WELL I NEVER heard back. I waited till the following morning and called to see where my offer stood and I was once again told NO to my offer,! Hmmmm have they ever thought about giving me a counter offer?????? Well I guess not. So I made another offer $850 below the asking price and if you could believe it I never got a call back. I called them this morning to find out they sold the vehicle I had made (4) attempts to buy last night. If this is what they call Customer Service I prefer to go to a different dealership where they actually appreciate their customer. Shame on you Penske Auto Group. WORST DEALERSHIP IVE EVER DELT WITH. UNFORTUNATELY I HAD TO GIVE THEM 1 star which they didn't earn. For all you folks out there wanting to purchase a new or used car stay as far away from this dealership as you can. read more

I wanted to post another review after we bought our 4 car at Maserati Ferrari of Scottsdale. As always it was very easy and smooth. The Sales and Service dept is at the top of customer satisfaction and leave no stone unturned. Thanks for the awesome experience as usual and be back soon for #5:) Guy and Jodie read more

I must say that my experience was very disappointing. I purchased a used Ferrari. The car was shipped to me with a cracked windshield. While the dealership agreed to repair at their cost, I was initially told to "just tell the insurance company that I was driving it and it cracked," and to get the insurance company to pay for it. This is insurance fraud. Also it was not disclosed to me that the car has no spare key nor the owner manual. A spare key alone costs about $700 for a Ferrari. They did not even attempt to see what they can do about it. The car had paint chip on the trunk lid as well as on the hood despite the fact that I was told there is not a scratch. May be the price of the car is low (about $100,000) for a used Ferrari, but its still $100,000 spent and the level of service I must say is lower than that of a local Chevy dealership. I would never buy again at this location. read more

It is pleasant to just go in! Ordered my 2011 Maserati Granturisimo from Chris, process went really smooth. He helped me with every detail of the ordering process. When it came, it was perfect. He told us what to expect, how long it would take, and it was spot on! Would recommend! read more

Completely clueless to where the cars they had advertised were. The salesman wouldn't even get up out of his chair.

First class all the way! Zero pressure. I got an amazing price for a fantastic car I love. Pamela Sassi was the best! She did everything in her power to ensure I was happy. I couldn't believe how smooth the whole deal was. Thank you Pamela!!! read more

JB Saunders great guy to do business with. Been coming here a while. Thanks Scottsdale Ferrari!

The gentleman in service was nice from what I could gather, FYI. I went to the dealership with a client to service a 458. We entered at different times and at no time did I go into the service office to speak with my client as that matter did not pertain to me. At no time did anyone ask how I was doing, what I was doing, if I needed help or if I wanted water. This is odd for a few reasons but specifically the fact that this is supposed to be a sales environment, location and customs aside. The humorous part was a sales person on a Jazzy damn near backed into me and never acknowledged me though though that would be an opportune moment to excuse oneself and try to sell a vehicle. Another group of people walked right in, right up to me and asked if the blue California was unlocked. I do not work there, though slightly offended (for obvious reasons) and slightly flattered at the same time (because I, like my client, was wearing sneakers), I proceeded to tell one of them a bit about the "odd looking" FF and its inception as he clearly isn't familiar with the product line. Without hesitation someone was right there to assist them on the blue California. I meandered around for quite some time after this, still nothin. read more

Terrible service department. They over charge and under deliver. After I purchased my car there I have taken it back 3 separate times for the same problem. It is still broken. The buttons on a Maserati will break at some point. They will try to charge you $700 to fix them. GREAT CARS! Terrible service once the car breaks. BAD SERVICE! AVOID! read more

If you're looking for a great car buying experience i highly recommend Chris and Mo at Scottsdale Ferrari. Even after the sale Chris has gone above and beyond to make sure i was a completely satisfied customer. From start to finish a wonderful experience. read more

I always have great service at Scottsdale Ferrari and Maserati. I appreciate that the service department makes it a priority to under-promise and over-deliver! AND the great service doesn't stop there, I am always greeted by the woman at the front desk when I walk in and offered help from the sales staff! For this particular visit my service advisor was Brandon. Thanks Scottsdale Ferrari Maserati! You make bringing a car in for service effortless! -Karly ;) read more

Chris Pauken was phenomenal! I asked about the car about 6 months ago, I wasn't ready. There was no pressure kept I touch with me and then I made an apt for a test drive and stood him up. I called hi again and and he just rescheduled - came dressed in rags, with 2 kids and ever so patient he took me for a test drive, then my wife who had multiple concerns about the car, before they left my toddler had a melt down - so we had to put his seat there and go for a test drive. It took 10 min for me to put the darn thing In place. After that - I was just thank full I didn't get kicked out however he never made us feel Not welcomed. We started talking numbers and before you know it - I got a deal I couldn't refuse!!! I gave him plenty of reasons to quit and look elsewhere yet he was extremely professional - I love my car and I'm so glad I met him - we now have a great partnership that will last years to come. read more

Scottsdale Ferrari - Auto Repair Near Me - Phoenix, Arizona

The BEST experience ever! Go see Moe he's great! Maserati more affordable than I thought!