We worked with Tiffany, and she was fantastic. She was very helpful and responsive every step along…read morethe way. Everything went very smooth.

10/10, A+, 5 Stars!…read more This was one of the greatest car buying experiences I've had, so if you see a car you want at Right Toyota, call my sales girl Tiffany Sharp! This was an out of state purchase so it involved a lot of anxiety since I couldn't see, smell or drive the car myself. Tiffany was so helpful with photos, videos and FaceTime and she pointed out a dent and scratches that she saw, and explained that her team could fix the dent and try to work on the door scratch. When she sent photos/videos and I wasn't sure if there were blemishes, she took the time to go back to the car and show reflections from the sun and the light pole, even in the 108 degree temps. I had a million and one questions about the car and the process of making an out of state vehicle purchase, and she never made me feel like I was asking too much and she always answered so quickly. Tiffany is incredibly on top of it! There was a price that I needed to be at out the door and they met that number, which made the whole process easy, without the typical back and forth. That was very appreciated and I was hooked immediately as I don't like the bartering part of car buying. Once I got there to finally see and drive the car, everything was exactly as Tiffany described and they were able to clean up the rims, get the dent out, fix a recall and help lessen the scratch. Their detailing team is also top notch and I swear I didn't see a single piece of dirt inside! Even the finance team was great to work with and Christian and Kevin made everything smooth and fast on their end. Thank you, Tiffany & Right Toyota!

I worked with both Martin and Tyler. Both were wonderful to work with and knowledgeable. They…read moreseemed honest on the pricing. There were several added fees that we were able to understand after they explained them. I would recommend Airpark for future purchases! Made the experience easy!

Better service by employees that care about their customers. My initial visit to this dealership-…read morearrived the service technician never got up from his chair to greet me or look at my truck - just asked "keys in it? We'll call you and let you know what we find later today". No call back that day....next day received the call. A broken manifold bolts...3 days in the shop and $3700 later ok fixed thanks! No car wash and oh yeah 3% fee if using a credit card to pay and your car is "over there "- thanks! 2days later get in my truck- doesn't start! It's late in the day tried calling dealership- automated system not able to reach anyone because "Now we're closed ". Next day checked my battery only ran for a bit and stalled. Took the battery to the dealership because it had a warranty - dealership said no you need to bring the truck in with the battery- that's our policy. Ugh!!! Went home put the battery back in the truck and had it TOWED to dealership. 3 days in the shop to replace the battery and a .20cent fuse in the radio. In passing I made the comment to my service technician that I might be interested in trading it in. Boy sales representative have been diligent calling me to follow up....wish the service department would be that ambitious about serving customers. No way I would purchase a vehicle here...I experienced the future once I own it - not good!

My fiancé and I found ourselves in the market for a used vehicle. Bell Lexus consistently had a…read moregood selection of used vehicles and their prices seemed competitive. We had the pleasure of working with Gary Williams. He was always professional and helpful. He didn't bug or overwhelm us during the process. We came by 4 different times before finding the vehicle we wanted to purchase. Gary was always supportive and easy to work with. During the final paperwork portion we worked with Will Malloy and he also made the process painless. We didn't get pressured into any "add on" packages. He gave us the details and respected our choices. The process from walking in the door to leaving with a car was maybe 2 hours. We were both surprised by and impressed by the whole experience here. If we have to buy a vehicle again in the future Gary & Bell Lexus will be at the top of our list.

This is the best car transaction experience I've ever had. We just purchased two cars tonight. One…read morefor my girlfriend and one for me. Henri Doku is amazing. He is respectful, knows the cars, and made the whole process feel like I was hoping for and I never thought I'd get that from a dealership but he handled everything perfectly. Joon in finance was great. He explained everything to us in a way that was helpful and took the time to make us comfortable. Will A. helped us get the tech all set up and running. Good guy! Really I have to say Berge (Bell Lexus) is fortunate to have this team. The managers I'm assuming must be treating the team well because everyone seems happy and just wants to take care of customers. Oh and to the dude that likes Protein House. See yuh there again soon. Thank you, Henri! Hope to send people your way!

DO NOT LEASE OR BUY A CAR FROM THIS DEALERSHIP!!!…read more Don't ask me why, but I just leased my third vehicle from these clowns. It is a 2021 Alfa Stelvio and a great car, but a lousy dealership. I am surprised since they are a Berkshire Hathaway-owned company. I turned in a 2019 Giulia Quad early on June 22nd and it took Ally (their leasing company) until July 5th to post the $60,600 check. Then on July 12th the payment was "reversed" for some reason. I was told by Ally their check bounced... On July 15th, Ally debited my account in the amount of $1,473 because Ally said I did not turn off Auto-Pay...can't believe it. When something is paid off, shouldn't the payments stop? I have been to the main dealership (Chrysler/Jeep) and spoken to Mo Paracha who has been of absolutely no help. Nor has Chris Nasralla in Finance...the only person worth anything here is Jon Kenny in Service. Since this dealership has been completely unresponsive, I have been in direct contact with Berkshire Hathaway Automotive in Dallas (972-536-2900). I have also lodged a consumer banking complaint against Ally for continuing to debit my account after the lease had been paid off. I now have to attempt to get a refund from Ally...and will probably have to file a claim in Small Claims Court to get it. These guys are all thieves...BEWARE!

If you're looking for a welcoming/hassle free car buying experience, go see Chris. I told him what…read moreI was looking for, my price range and he showed me some great options. As we walked the lot, he went into more detail about some of the specific car features, helping me narrow down my search. He wasn't pushy at all, was super knowledge about all the cars (new & used inventory), very professional with a touch humor, making the experience enjoyable. This type of experience is something to be recognized as buying a car can be stressful & overwhelming. Go see Chris, he will take good care of you.

I've had a great experience here so far. Everyone has been very friendly, understanding and…read morehonest. I look fwd to seeing their new remodel of their building once it's done. Currently, everyone is working out of office trailers. While my car was being serviced, they still made the waiting room very comfortable. Thank you.

Big props to Mo. We stopped by Earnhardt Cadillac just to look around, but he treated us like…read moremillionaires from the start. He told us everyone should be treated that way, and you could tell he meant it. He brought out a new V, let us sit inside, rev it, gave us cold water, joked with us, and made the whole visit feel special. No pressure, just genuine hospitality. Mo is the kind of salesman people remember. Thank you, Mo.

Best Dealership! JR, Huey, Mustafa, Dominick, you guys are all great and you feel like family.read more

We purchased our 2nd vehicle and everyone was so kind and honest with us. Thank you Dylan, Jordan,…read moreand Mo. They make car buying a pleasure.

I called to schedule my very first service appointment after purchasing a certified used vehicle a…read morefew months ago. It couldn't have been more easier, the gentleman who helped me over the phone was very courteous and professional. After the call, I received an email confirmation and I later went to Pinnacle Nissan on the day of my appointment. Checking in was superb: as I pulled up into the service bay area, I was immediately greeted by an attendant that confirmed my scheduled appointment, handed the keys to him and proceeded to the waiting area. The service bay waiting area is extremely roomy similar to a large hotel lobby. There is also seating options outdoors as I found the air condition to be super ice cold. The waiting area is generously stocked with complimentary amenities: ice cold full size bottled water, variety of packaged snacks, selection of herbal teas, and hot coffee. Super hospital level clean restrooms. There is also a section reserved for small kids if you happen to bring them along. There are full rows of children's books and a few toys in a corner that offers a degree of privacy while you wait with your kids from the other people waiting there. I was initially told by the attendant upon checking in that my service appointment would take 2 hours however I only waited a little over 1 hour. The service department was very busy so there were already over a dozen people waiting in the large lobby size waiting area. The services performed: oil change, tire inspection, 18 point vehicle inspection, and complementary car wash. The tech that helped me check out with my paperwork was Wes Auer. Hopefully you are lucky enough to get him if you go to Pinnacle Nissan service dept as he is extremely professional, thorough, and friendly. This is my first review of Pinnacle Nissan Service department and the experience was EPIC. There is literally nothing they can do to improve their system. If the 5 star hotel Ritz Carlton went into the auto service business, no doubt they themselves would duplicate exactly the type of system that Pinnacle Peak Nissan already use. Thank you to Wes Auer for turning a simple routine car service experience into a positive EPIC final boss level highlight of the day. This place is hands down the highest level of auto service I've had since owning a car at 16 and I'm 46.

This was my third Nissan Murano purchased from Pinnacle Nissan in the past 10 years, and it will be…read moremy last. I bought a new Murano on Black Friday that was delivered with a cut in the rear leather seat, which I reported immediately. Instead of taking responsibility, the dealership told me to find my own upholstery shop. Even worse, I was explicitly told during the sale that the vehicle included remote start and climate control functionality, which turned out to be false. Management acknowledged the mistake but blamed me for not verifying features at delivery. My interaction with Cameron Fisher, the Sales General Manager, was particularly disappointing. He told me he would personally call me to explain how this would be resolved. He never did. I was treated poorly for simply asking the dealership to stand behind what they sold. After years of loyalty, I was ignored and dismissed once the deal was done. I will never do business with Pinnacle Nissan again as long as they employ staff who treat customers this way, and I strongly advise others to get everything in writing.

My partner and I purchased a 2023 Forester this past weekend and we had the best experience. Ryan,…read moreChris (GM), and Chris (finance) have all gone above and beyond to help us get a good deal, help with our windshield and all the little things in between. I'm very grateful to everyone that's helped us and who is continuing to help us through this process. We appreciate you guys and thank you so very much!

Buying a brand new Subaru from AutoNation Subaru was one of the best car buying experiences I've…read moreever had. Logan was our car salesman and helped narrow down the options in my budget for the Forester Hybrid. When we arrived for a test drive he had the car parked in the shade and ready to go. We had completed the credit application ahead of time so that made financing even easier since they had it pre approved when we got there for the test drive! Logan and Colton the sales manager worked really hard to make the numbers work. They were fast and efficient with the trade in value of my Ascent. Once we agreed on the pricing they got me over to Justin in finance who had all the paperwork ready to go. Overall this was an amazing car buying experience. I'm incredibly thankful to have a beautiful brand new Forester Hybrid today thanks to Logan, Colton, and Justin! Highly recommend this dealership if you're in AZ looking for a car!!