We have gone here to eat a number of time. For the second time, after the hostess asked what we wanted to drink, we waited more than 10 minutes for our server to come and ask what we wanted to drink. Food was cold & tasted awful, last time with hair in it. Server didn't care! We won't be back! read more

Just traveling through. Good breakfast choice, but the service was what made it most enjoyable. Jacqueline was so friendly and made us feel most welcome, it was like we were at her house for breakfast. read more

We have been here on several occasions and none of them have been very good. Breakfast is pretty standard, but not up to even Bob Evans, which is always consistent. The food was meh, service is ok, there are better options for breakfast for sure. read more

I had breakfast there this morning - ordering a waffle and a side of bacon. Took 25 minutes for the waffle to come out - I asked one of the workers to bring some butter for the waffle - she left to get butter and returned several minutes later to say "the server will be right out with your butter." The food was cold at this point and the waffle sent back. Come on people - it's a waffle.....easy to make and get out... no excuse for the poor attention to service and will go elsewhere in the future. read more

Awful experience. Here's my list: 1. Waited 10 minutes to be seated on a Tuesday morning at 9:45 2. One order the eggs were wrong. Second order the meat was wrong. 3. Waited half hour for food to be brought to the table. 4. Had to ask for napkins and utensils. 5. Had to ask for refills on coffee and water. 6. Waiter mistakenly used my credit card for someone else's bill then had to void that bill. 7. Never had these issues before what's going on? Too many other places in Mentor to return here again! read more

Went there on a Tuesday morning. While restaurant was not busy, we waited at the door to be seated while help passed by numerous times. Restaurant was very chilly, in fact a neighboring table asked them to turn down the air, which they did and it did get more comfortable. When the food arrived both orders of potatoes (hash browns and potato chunks) were very cold and had to be returned. Omelet was pretty good, but seemed to be very salty. Corned beef Hash was so-so and also seemed unusually salty. It had been a while since we were there (only went because we had a gift card to use). It will be a longtime before we go back. Also should be noted that when we left approximately 10 people were waiting to be seated. A staff member was heard blaming situation on there only being one cook in the kitchen. read more

Went here today (Monday afternoon) for lunch. There were two parties to be seated before us. The place was maybe 2/3 full. Plenty of seats available. The waitress took the first party and sat them after we were there for 5 minutes, the next party 5 minutes after that. We waited an additional 5 to 10 minutes, then left as we were never acknowledged. Will not be going back. read more

Wednesday at 1030am, almost 35 minutes for an omelette. Service was friendly, portions large, but omelette and hash browns were completely overcooked and tasteless. I don't imagine they were seasoned at all. read more

Eaten here on 4 occasions. Food is good, servers not so much. Sat on the patio which was filthy. Our food came out undercooked but was remade although slowly. Inattentive staff. read more

Coffee was the worst I ever had. French fries were dry and over done. Had a side of breakfast sausage cheep meat more grain then meat. I heard this place was good what a disappointment. I will never return. Waitress was very nice and professional. read more

Pleasantly surprised! Much better fresh ingredients than our other breakfast go to's like Perkins or Bob Evans. And we were able to enjoy the nice weather on their patio! Prices were compatible too : ) read more

Great staff members the water tastes like city water great food deacent prices but it only gets a 4 for the water

I really did enjoy this place the first few times I ate here. I understand that things get busy and mistakes are made but my food has been awful the past 3 times I have been here. The last time I was here my boyfriend and I had to wait 45 minutes for our meal to come out. I again understand they were busy and things happen..I have 8+ years of serving experience so I know how it goes. Once my boyfriends food came out mine was still no where to be found. My boyfriend actually finished his meal before I got mine. Then when mine did arrive the bread was so burnt it was chard completely inedible! The server was sweet and irritated with the situation as well but I do have to say I would never have even brought it out. After this ordeal she apologized but that was it..I'm not saying it should have been free but anything would have been nice to address the situation. I never would stiff a server having past experience but it's about the experience you have that brings you back and this was not a good one. The most recent visit we got the same server who is again very sweet. I am beginning to think they may need new cooks. I ordered a traditional breakfast eggs over medium, sausage, hash browns, and toast. My eggs were completely overcooked and my sausage was black it was so burnt. The sausage I was fine with no biggy still edible. The eggs are what bothered me. This is not the first time or the only location that has completely ruined my eggs and also my experience. I was going to send them back but this would be my third time I needed to request they be remade and to be honest I didn't want to wait yet again. I just don't know how this place can be so consistent with screwing up the same thing over and over again. The common theme being overcooked. Third time is a charm which has brought me to this review and also my last visit to Scrambler Marie's..at least for a while maybe I'll give it another shot months down the road and maybe they will have some cooks who know how to cook an over medium egg. read more

Just your average breakfast place. Compared to Denny's , bob Evans , or the crappy Cracker Barrel. If I am really hungry or now that I am pregnant this place is great !!!!! Otherwise there is nothing special that stands out here !!!! read more

I came here many years ago and was not very happy, but came back a few days ago, and boy what a change! The food was great and our waitress was such a dear. I highly recommend this restaurant if you are in the area. read more

Good service. Prompt and polite. Food was excellent.

Couldn't have asked for a better breakfast. Server was attentive not annoying. Pancakes are HUGE. Not too loud. Plenty of seats.

The service here was great. We were seated quickly, and water and coffee pitchers are left on the table. Food was served quick, even though they were slammed. Everything tasted good, even if the sausage gravy was a bit cold. We will definitely be back read more

Very clean, comfortable surroundings. A good menu with many options. A bit pricey, but the food was good and portion sizes were generous. Staff was attentive. Will definitely return. read more

Had to walk out yesterday 5 8 3016 Went in at 10:44 am. 3 managers talking. No hostess only saw 1 server. No one greeted us for six minutes. We left. read more

Last night a group of friends and family called Mentor Redline We Are Family held a spaghetti dinner to raise money for medical expenses for a special woman. The owner, Tony, and his company operation supervisor, Jio, opened the restaurant after business hours to host our dinner. They provided food, beverage, servers, cooks, and a supervisor for my volunteer bus staff. We arrived right after they closed at 3:00 to set up. The dinner was held from 5:00-8:00, followed by clean up. The staff was amazing! They all donated their time to help us raise a lot of money! The food was great, and the atmosphere was amazing! This restaurant is truly a special place in our community! Thank you Tony, Jio and staff! read more

Visited recently and the food quality and level of "heat" on the plate had improved to where it was when we first started dining here at weekends. The service was also faster and more efficient; so I'm assuming the manager/owner of that location must have changed staff in the kitchen in particular! Will return more regularly if the standard is maintained. read more

Excellent lunch, had a burger and salad. Their salad had very good a lot of flavor. If you want your salad before your meal comes out, you have to ask, or it will come out with the meal. read more

I met some friends for breakfast here today. It was not great. The fruit was warm and bitter and had a weird consistency almost like it was frozen and had been thawed. I don't believe it to be fresh fruit. Also, I ordered and omelette with avocado. The avocado was very dark green, mushy and also bitter. On a good note, my friend that ordered pancakes said they were very good. I have heard that before. So I guess if you are interested in pancakes it's a great place, but I wouldn't bother ordering anything else! read more

Got seated and ordered coffee, no silver wear at the table to stir and surrounding tables were dirty, waited for about 20 minutes for our orders to be taken all while making eye contact with our server and the hostess. After 20 minutes of no one coming to take our order we walked out. read more

Poor and senseless service. I placed an order for pickup and was told 15mins, I went to pick it up and got there about in 20mins. I see my food is bagged and waiting for me right by the front door, right where you walk in and wait to be seated. This is Ohio, it's windy and 11 degrees outside, many kids had a snow day today. You don't place food by the front door of a restaurant, in the middle of winter! Who does that? I had eggs in there, no matter if I was a second late, people are walking in and out, letting that cold air make the food I'm paying for, ice cold. I understand that they don't have heat lamps, because they told me "that the to go boxes would melt"- the GFS boxes that don't even match the brand of the restaurant. Fine, but leave the food in the kitchen at least, not in the ice cold door way! After I explained, that I was not happy with where they sat my food, they recooked just the eggs for me and sent me on my way, with a look of inconvenience, and nothing off my bill. I have enjoyed their food in the past, it's a bit over priced for breakfast food, but after this, I won't be going back. DON'T order to-go food unless your there waiting for them to hand it to you. Or just don't waste your money. read more

Have been going to Scramblers for 3 years and have noticed the food and service quality have gone downhill fast. Tried to go today on a Monday at 10am and there were 6 others ahead of us with no hostess in sight and no one in a hurry to get there. Half the restaurant was empty and no service. We walked out and will not be back. Very disappointed. read more

Love this place for Sunday breakfast. Place is clean. Servers are friendly. Food is always great and I love the variety on the menu. The banana pecan pancakes are fantastic. We usually get one to split between the two of us since they're huge. Been here many times :-) read more

We visited on Saturday, August 30th 2014 around 1:30 PM, and this was not our first time at this restaurant, but this was the worst experience. We were seated promptly and told the hostess that we received an email about the 1989 pricing special so we could receive the proper menus. Our server Chantalle came and took our drink order. We then placed our breakfast order. When I placed mine I had requested that mushrooms be put on the side, as my fiance is allergic, and he could share some of my omelet. He then placed his order, asked for a side of sausage gravy and biscuits and ordered an omelet. Chantalle asked him what kind of bread he would like, then abruptly said "oh you are getting sausage gravy and biscuits, you don't need bread" He responded by saying bread comes with his omelet and he would like it. He then asked her if the sausage gravy comes on the biscuits or on the side, and she said on, so I asked if you could get it on the side, to which she seem disgusted with the request. While waiting for the food to come out, we flagged down the manager to let him know that my fiances pop tasted off and asked if he could switch to coffee, the manager said no problem. Chantalle brings the pot over with an attitude. There was a young girl that brought out the order, as she was starting to put the food down, Chantalle loudly says " there's not to be any mushrooms in that he is highly allergic," the server that brought out the food had a look of embarrassment on her face, and Chantalle went running back to the kitchen. While I am waiting for my food to come out, my fiances potatoes were cold, and tasted like they tried to recook them. Our server finally comes back out with my food and says there weren't mushrooms in it, but she had them remake it. I had a small plate with his potatoes on it, and I told her that I didn't want to complain, but the potatoes were cold, and she literally yanked the plate out of my hand. The manager came by to check on things, and we explained to him that my potatoes were the same way and swimming in melted butter. The manager apologized and brought me fresh, which still tasted like cold reheated potatoes. The manager took over our table, as our server never came back, we saw her walking through the parking lot and found out that she quit. When the bill came out the manager took off one omelet, never gave us our 1989 pricing, because our server never marked the receipt as such, and we still had to pay for our meals, even though it was all around the most horrible experience we ever had, from the servers attitude, all the way to the quality of food. Needless to say we will not be back!!!! read more

Food was bad, tomatoes on my burger were spoiled, I asked to change and brought the same spoiled tomatoes. Wafers were ok, not enough fruits and whipped cream. Service was mediocre. read more

We had our first visit on a Saturday. We were waiting for a table and were told 10 minutes for the 2 of us. There were also several other couples ahead of us. Two young guys came in and talked the Young female hostess into seating them ahead of everyone who was waiting - yes we heard it! Our food was not good - the poached eggs and eggs over medium were completely cooked like hard boiled eggs. And our meals took FOREVER. It seems like a no-brainer for a breakfast place to be able to cook eggs . We won't be back. read more

Went to breakfast with our daughter and her husband and 1 year old grandson. Took an hour to bring their food. I never got mine until everyone was done and the little guy was beyond ready to go. All the food was cold and didn't get several items we asked for. Will not go back. read more

This was our second visit since they opened and both times were disappointed. Can only attribute it to whoever is running things. We like Scrambler Marie's as a chain, but this store needs some attention. We totally agree with a previous review about the coffee. Like boiled water it's so weak. On our first visit, my wife's French toast only cooked on one side and had very little egg in the mix; like eating moist bread. Her hash browns were burnt black on the underside of the pile. We didn't discover this until we got home as she got them to go. On our second visit, I ordered the Farmers Son and had the most bland sausage gravy I've ever had...like wallpaper paste. No flavor whatsoever. As a side, I got some burnt, "thick cut" bacon that was like eating a stick of salt, with barely any bacon flavor. It was of the texture of meat that's been over-done in a microwave . What REALLY got me pissed is that I was charged $4.49 for that pile of pine bark. I so much wanted to address these complaints with our waitress, but my wife felt she would take it personally, so I restrained myself. I sometimes embarrass my wife beyond what should be legal, so this time I thought I'd stick to limiting my thoughts to Yelp. I sure hope this store gets itself together, as they are so close to us. read more

Great food, lots of options for the lean and herbivore eaters. Bottomless pancakes are huge lol

My family and I went at 2:00 on a Sunday. We had to wait about 5 min at the door for someone to help us, even though many staff members walked past us. It seemed that since they closed at 3, the staff were more focused on completing their side work and going home, then dealing with customers. After we were finally sat it took so long (at least 20 min) before we were able to order. Once our food came 40 min after that, it was horrible, but the waitress never came back to check. They forgot one of my daughters food, I had to hunt someone down to go back and check and get it. By the time it came the rest of us were pretty much done. My other daughter kept saying her pancakes tasted weird. I flipped them over and they were completely burnt, like black, on the other side! I had a burger done medium, and it was horribly burnt and beyond well done. I can't believe they would let food out of the kitchen like that! I had to go to the hostess stand to get more napkins and again to ask for drink refills. A waitress never came around except to drop off our bill and kept walking. I found a staff member and asked to speak to a manager. The staff asked why and I told her my complaints. She said I should have told my waitress, I explained that she was no where to be found and I had to seek staff to get our food that never came, to get napkins, and to get drinks. She went to get the manger. After 10 min of waiting and being told she was on the phone and would be right out, our waitress appeared with a bill with 15% off. The manager didn't want to talk to me and decided to take 15% off my bill was how they were going to handle customer service issues. I will never go back to this place. Even with the %15 off, our bill was over $40 for 4 people. Terribly overpriced, horrible/non-existent service, and horrible food! read more

Water is difficult to get. Probably only 6 or 7 tables full. Asked for water in the beginning when our server asked us what we would like to drink. He came back twice with no water finally when he brought our food we asked for water again. It never came. I was close enough to another table that when he asked another table what they want to drink and they wanted coffee and water. He brought the coffee and not the water. That customer had to ask twice. Finally a gentleman who I think was a busser brought us some water. By that time the meal was over. read more

My wife and I tried this spot out for lunch recently. We were promptly seated and the hostess was asking us what we wanted before I was even in my chair yet. How do I know what I want to drink? If I am in the breakfast mood, then coffee and OJ. If lunch, then perhaps a soda. Anyways, we both ordered lunch. After nearly 45 minutes AFTER we ordered, our food came. I had the turkey and spinach flatbread. They literally gave me ONE slice of turkey deli meat on the flatbread which was actually pretty good, if they gave me a little more, it would have been very good. My wife liked her avocado and turkey sandwich. Same issue there! Where's the turkey but they gave her practically an entire avocado on her half sandwich. Overall food wasn't bad, others who came in after us were served way before we ever got our food. The table next to us had some service issue and had the mgr come over to put the fire out. In the wide cross section of restaurants in mentor, there going to die a quick death if Scrambler Marie's continue to run their operation, scrambled! read more

Went here for Father's Day. Called ahead at 1020am for seating for 11am - arrived at 1105am. We planned on breakfast since many of us had to work today. We were told 20 mins upon arrival for wait time. An hour later (1:40 minutes from initial call time) after several people went ahead of us, we sit down. The water glasses are covered in a filmy grime. No one will use them. Two of us worked in restaurants locally so we're not that picky. We get coffee, no silverware. One of us got it for the table, no spoons. Server was super nice. We ordered and the other server did not follow instructions. After 2 hours and 20 minutes from our initial call time, we finally have food. My omelette is burned and my hash browns (1/8 cup portion size) are also completely blackened and charred. Had to ask for cheese since the first request was clearly ignored. Another order of eggs was also completely burned. Scrambled eggs are hard to mess up but they accomplished it. They never brought Dad's OJ out with his meal. They double charged for a drink. It was an awful experience and we only went because Mom highly recommended it. The hostesses were terrible and way too young to be running the front end of a breakfast spot on Father's Day Morning. They also gave super dirty looks and attitude upon leaving the restaurant when we did not acknowledge their clearly forced and non-genuine goodbye thinking we had completely exited the building. Should waited 30 more seconds, girls. The only thing good about this place was our initial server Kylie. She was so sweet and deserves a better team to work with. I will never eat here again. Those of us that had to work today were late due to the incompetency of the staff. It's totally worth it to make the few extra minutes drive to First Watch. My regret of the day is not going there instead. read more