It took a month to get it done, they kept changing my repair date, I could never talk to a person, the robot only let me ask certain questions, not what I wanted. The man who did my repair was wonderful, answered all my questions, was very fast. I appreciated him. read more

Jonel was knowledgeable and efficient and the job was completed quickly. I was very happy to get my stove fixed

Eduardo was on time and very professional. He was able to identify the issue with my stove and ordered the correct parts to get it fixed. He was very personable and did great work! read more

$129 to tell me it will cost Iver $900 to replace a bulb. horrendous and unbelievable. your review should be zero. I will communicate with the consumer complaint department in Oregon and try to understand how this price is reasonable. The explanation by Taylor was inadequate to explain the cost. He even said I could order the part and do it myself in a half hour. Then I got on line to order the part and the number he gave me doesn't even show up in parts! Very angry and frustrated the whole refrigerator was only about $2,500 and I need to pay $950 for a bulb replacement, high way robbery or huge error? read more

Same day service Polite Professional Quick fix GE electric dryer wasn't working after pedestal was added. Tech found a loose wire. read more

Was happy we could get same day service. James was on time; he knew what he was doing and was able to get us a diagnosis and estimate quickly. read more

Gary, the repair technician was great. He showed up on time and did a thorough job. Unfortunately, the estimated cost to repair our refrigerator was beyond our budget. We just have to come to the realization that our 8 year old refrigerator is dieing.​ read more

The service technician was nice and also very informative. I would recommend him for repairs and we would also request him for return services. read more

Eduardo did an excellent job. He was courteous and performed the service quickly and professionally. We are very pleased with his work.

We have scheduled twice to have service performed on our Kenmore dryer. Both times we were home all day and both times no one came to look at the dryer, even though it was confirmed 3 times in the previous week. The automated online scheduling has been rescheduled for a third visit on October 11th (all day) without our consent. When I attempt to cancel, the pop-up states that I need to call in to cancel. When I called in, the message said I can cancel online. I logged in online again, and the message stated "Your service has been canceled and your technician notified." (GOOD) We wasted two days waiting for Sears Home Services to show up. The lack of service or communication (Inability to contact a human being) is unacceptable. read more

They never showed up! Terrible service and no communication! Service window was 8-5, which is ridiculous and then no notification about not showing up and why. Poor customer service! Less than one star rating read more

Eduardo came out, focused on his job, was friendly, professional and knowledgeable. I'd recommend Sears Home Services for appliance repairs.

My technician who repaired by dishwasher was great! He was on time and communicated well what the issues was, how much it would cost and what the repair would look like. He came out initially March 3 to perform the diagnostic. He ordered the part the same day while still at the house. I paid IN FULL at the time the part was ordered and the return trip for repair was scheduled, the following day March 4 8a-12p. I was contacted at 10a on March 4 that there was an issue with the part arriving and we needed to reschedule. Next available appointment was March 7 8a - 12p, so I reluctantly rescheduled. I received a cancelation TEXT at 10:46am stating there was an issue and I would need to reschedule. I tried for HOURS to reach a live person to talk to. Every number I called (and I tried about a dozen different #'s I found on-line) was automated. I was getting texts every time I tried calling and entering my information. I was finally able to get a live person, they apologized, and said they would escalate my concern and I would get a call back. By mid-afternoon, I reluctantly rescheduled AGAIN, not wanting to miss out on an available appointment Monday 3/10. Repair was completed this morning, thankfully. Again, to re-iterate, my technician was GREAT! The Customer Service provided by Sears Home Service was TERRIBLE!! read more

I'm extremely dissatisfied. while the tech was here preforming service on the door he caused damage to the freezer. read more

Sears Appliance Repair - Appliances & Repair Near Me

Service was to repair compactor that would not shut down on up. They sent the wrong motor and it would not work. Before the old one worked half way and now not at all because the old motor removed and gone. Now I have nothing that works and proper motor not ordered. Service man said he was going to refund which does't solve the problem. There must be a proper motor for a new model of this product which should work. Please advice what is your plan. #11222472 unit0008228 Pandeos @gmail.com read more

Trash....Sears is nothing be trash! run don't walk. Services is slow, they will scam you and do everything they can to cover it up.

He knew what he was doing. Anodized the problem and took care of it. He didn't waste any time but was professional.

Over a month ago, a tech came out to repair the dryer. He needed to order parts for the electrical panel (a fuse and the board). The parts arrived, 2 weeks later, but no service tech showed at scheduled time. I had to reschedule and wait another 2 weeks. The tech that arrived yesterday, tried blame us, because the breaker was off ( previous tech turned it off and no reason to turn it back on). He then looked at the parts that arrived. One was the outer panel of the control board, not the electronics and a washer part. My wife was questioned on why those parts were ordered...we didn't order them. The tech indicated that the fuse was the only thing that needed to be replaced, which was different than we were previously told, replaced it. He then indicated that the panel needed to be cleaned, but wouldn't do it because 'that's a different service. ' Even though he had the electrical board open and it would have been done quickly. The dryer works, but we are not confident that it will work for very long. 6 months ago when we started having appliance issues, the sub-contracted techs that came out were better service providers than the Sears techs. I am not sure if the relationship changed, but we are considering ending our service agreement with Sears Home Warranty and using other repair services. Cinch and SHW are proving to not be a good value. read more

Actually I'm retracting my 5 star review from May 23. The technician did communicate regarding when he was arriving. After one load of wash everything seemed to be working. However, after the second load and so on, the washer is still not dispensing the soap and my clothes are not getting clean. When I called to reschedule I was told I would have to wait another 2 weeks!!!! In the meantime I cannot use the washer - this is totally unacceptable! read more

Technician was very nice, professional and respectful. Above average. He took the time to explain the work done.

Our technician was super knowledgeable friendly respectful and efficient. He showed us exactly what the problem was and had us up and running super quickly. In the future if we need service we will ask for James By name. read more

The technician was super smart. He diagnosed the problem quickly and was quite efficient with the repair work. He also gave me some tips on preventive maintenance that I can do on my own. read more

I give Benjamin a 5 star review for finding and fixing the issue so quickly. I give the Sears Service Center a 1 star review for not forwarding all the information they asked of me to Benjamin. Why bother asking me all the details of the problem and then not give that information to the technician. read more

Everything was great! We do wish they were allowed to haul away the old parts and shipping box.

Waited over a month for my home washing machine repair appointment. The day finally arrived and was told that James the repairman will be coming to my house between 8am and 5pm. I waited all day but no one showed up. At 5:30pm, I get a text that my appointment has been rescheduled for yet another month out!!!!! Apparently Sears had scheduled several appointments for this repair guy for today and he couldn't possibly get to all those appointments in one day. Total BS! Can't believe it! Do not use Sears Home Services!!!!!! read more

The Sears technician, Gary, was on time. He phoned 3 times to let me know when he would arrive. He checked my dishwasher and was done within 30 min. He was very friendly and knowledgeable. read more

when tech got here he said problems with my appt and accepting HSC service call amt. Orig date changed from 3/14 to 3/7 so everything wasn't right. I told him to leave. I think you guys are trying to pull something and I don't like it. I am VERY disappointed with having to wait 1st 17 days for service and changing to waiting 10 days for service and getting NOTHING DONE read more

We had called Sears because our refrigerator freezer had quit working.. We were anxious with the technician to arrive. Gary, our technician called at 8:15 this morning. Wouldn't you know it I was out with the dog so I missed the call. I promptly returned Gary's call but it went to voicemail. Gary must have gone onto another customer as I did not get a return call from my call to his voicemail. I was still waiting for a call which I had anticipated receiving about what was wrong with our refrigerators so that the technician could have the correct parts on his truck so that he could make a repair and not have to return. That never came but I did get a call from Gary telling us he was on his way. He arrived in promptly, took our refrigerator refrigerator, freezer and diagnosed it was the compressor. He gave us a bid of the parts and labor that the cost would be to repair the unit. We asked him to go ahead which he did, he had the compressor on his truck hooray that was music to our ears. He probably brought in the compressor and necessary tools to do our repair. He was very helpful in explaining what he was going to do and approximately the time it would take. Upon completion, Gary explained to us what was necessary to make sure the compressor in fact was a good compressor. Apparently there is no way to test compressor to see if it is going to work in your unit until it is placed there and time to give it to freeze and cool your refrigerator. He explained how that could be achieved by placing a bottled water in the freezer area and waiting until tomorrow to see if in fact, it had made a bottle of water freeze. We are now waiting anxiously to see if all of Gary's efforts and the compressors ability will make our unit work again. Fingers crossed. thank you Gary for work today it was a pleasure. read more