The Precision team installed a new Goodman AC unit recently at my house. It works BEAUTIFULLY…read more keeping the house very cool but there is a slight pulsing noise I still hear from the compressor. Tim and Eduard (and others on the team) have been and are working diligently to help quiet the noise down for me. I am unfortunately sensitive to noise. The entire team has been VERY prompt in addressing my issues and in coming out to my house. We are almost there in dampening the noise a little further. This team is wonderful and cares deeply about having happy customers. I am so appreciative!

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?

I had my air ducts cleaned today by Clean A Duct, and I couldn't be more happy with the results! I…read morehad to reschedule several times and they were very accommodating. The technicians arrived right on schedule. They were extremely courteous and I asked them to explain the process before they began. The cleaning was thorough as they meticulously went through each vent and the main duct system. As expected there was a slight smell when starting the furnace back up (not dissimilar to how it might smell after being off all summer) but that cleared up quickly. We haven't had them cleaned in the 12 years we've been here (I know, I know...) but I really expected them to be worse. They even replaced the filters on the furnace (I provided them). The pricing was reasonable and comparable to similar services. It took about 3 hours for a 3k sq ft house. We also had them clean out the dryer vent.

These guys are great. They quoted air duct cleaning for me over the phone, came the next day right…read moreon time, and did such a thorough job all while explaining the process and giving me updates along the way. I love that they're a family owned business and that they had all the tools and knowledge to provide quality service. I feel like I got a great value. I recommend Clean-a-Duct to everyone, especially to those who, like me, have never had their ducts cleaned before. I couldn't believe the amount of dust and pet hair they removed from my ducts! The house feels lighter and much cleaner now! Thank you Tim and Keali'i! -Adam

Lucas and Autumn showed up after they had finished another job across town. They arrived 1 hour…read moreearlier than scheduled but called first to insure we were ready for their services. They arrived wearing company uniforms and put on shoe covers to protect my floors. The job took less time than anticipated. They cleaned up everything nicely like they hadn't ever been there. Both employees were personable, answered my few questions and are a fine example of workers you want working in your home. The picture below shows at least 34 years since it's last cleaning, if ever. Lucas is a great team leader and treated his co-worker with respect. I will recommend this team and company to everyone. I can only hope my furnace installers are as professional.

We had Better Air Northwest come clean our HVAC system. Jeremy & Brenden were our techs. They did a…read moregreat job, showed up on time and cleaned up after themselves. They were respectful of our space and wore shoe covers without me having to ask. The prices are competitive and the work was of quality. I'd recommend hiring these folks if you need this service.

I needed a duct cleaning. The crew worked quickly, and pricing was reasonable. They did forget to…read morecheck the crawl space, and I forgot, too, but I remembered right after they left and called the company, and the crew turned around. They found an insulation issue in the crawl space, and I hired ABA to handle that as well.

Live in a rental that hasn't ever had the ducts cleaned apparently! David showed us what was coming…read moreout of the vents which included construction debris from 18 years ago!! Offered to sanitize vents for an extra $5/ea and I took it. They explained everything as it was being done and let me watch and take pics. Quality, clean, shoe booties on and weren't dressed scrubby, just all around a great experience. Got a text beforehand telling me when they'd be there- I appreciated that. They cleaned up any mess they made. Will use them again!