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    Seasell Auto

    2.5 (56 reviews)
    Closed 9:00 am - 3:00 pm

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    Monday, I inquired about a vehicle. I received a text from Blake indicating the car was still in inventory. My next response was that I will be down tomorrow (driving an hour away). Blake's response "Touch base with me first thing in the morning to make sure it was still available." Tuesday morning, I texted Blake and asked if the car was still available. Blake's response "It is still available (thumbs up)." The next text I sent was to confirm the address. Blake texted the address. After an hour drive, I arrived. I informed Blake I was here to see the vehicle, but I don't see the car on the lot. He was unaware that the car was gone. He made a call and he was told the car was being sent back to person that sold Seasell Auto the car because the air conditioning did not work. This was a major inconvenience to drive an hour and the car is not in inventory within hours of being told it was still in inventory. If Blake is the manager as he said he was, he should be the first to be told the status of every car on that lot, whether is going out as a sale, repairs... or coming in. He should ensure all cars go through a thorough diagnostic before advertising it. The car was on the lot for 20 days before they learned the AC did not work, and they happened to learn that minutes before I got there. He said (and wanted to) still sell me the car BUT at the advertised price, knowing that a MAJOR feature that was advertised (i.e., air conditioning) did not work. Needs to incorporate deeper customer service skills and know just by saying "sorry" does not go well when someone drive an hour (making it a total of 2 hour drive.) He did not have the common courtesy to call me and let me kknow the car was not on the lot. I would have been ok if I got there, and the car was sold...but for them to have learned the car was not sellable minutes bore I got there.... it's just BAD service!

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    7 years ago

    Helpful 5
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    3 years ago

    Thomas Lawrence and the whole experience was worth the two hours! I'm so excited about my new vehicle!

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    6 years ago

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    5 years ago

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    7 years ago

    Helpful 8
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    8 years ago

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    5 years ago

    Helpful 4
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    5 years ago

    Helpful 4
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    7 years ago

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    5 years ago

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    7 years ago

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    7 years ago

    Helpful 2
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    4 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    Page 2 of 2

    Ask the Community - Seasell Auto

    Review Highlights - Seasell Auto

    Steve helped us get financing approval over the phone so when I arrived to the dealership, everything could go quickly.

    Mentioned in 8 reviews

    Read more highlights

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    Matthews Motors Wilmington

    (26 reviews)

    Matthews Motors did a great job on my truck. Everyone in the service department is extremely nice…read more Back in June I took my truck in Spark Plugs replacement, Fuel injector cleaning, Oil Change, State Inspection, Thermostat replacement and Oil sensor replacement. After picking the truck up the first time, I discovered the thermostat wasn't working as the coolant fan never turned off and the oil sensor notification was still dinging. I took it back and Matthews Motors offered me a loaner vehicle while they looked at and worked on the truck. When I picked the truck up the 2nd time the truck has been working great. Thermostat and oil sensor issues both resolved and they didn't try to stick me with any additional charges. Overall I'm pleased. I would definitely go back. I left a 4 star instead of 5 only because while I'm happy with the end result, I was surprised the truck was returned to me without being fully fixed; and also, they did have my truck for about 3.5 or 4 weeks in total. I think they may have been understaffed when I took my truck in. But stuff happens right? It's how a company reacts to hiccups like that that separate the good ones from the bad ones. Turns out Matthews Motors is one of the good ones. If you need to have your vehicle repaired, I think that Matthews Motors will do everything they can to make sure your vehicle is fixed up and that you're happy. Seems to be a good company with a friendly and capable staff.

    Matthews motors recently repaired my Subaru Forester with an in-house powertrain warranty issue. A…read more$1200.00 repair only cost me 100.00 deductible. They were quick despite having to order parts and Frank B. the service manager, was excellent to deal with. He kept me informed the whole way by text then surprised me much earlier than expected due to a part on backorder... with a phone call telling me my car was ready for pick up! Hands down the best car purchase ever for me and the best customer service standing behind their warranties. Thank you Matthews Motors and Frank B.

    Seasell Auto - usedcardealers - Updated September 2026

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