Fridge-Freezer wasn't cooling properly and ice-water didn't work…read more The guys came within just a few hours and found the problem right away. Two fans had seized up. Unfortunately, no one makes the fans anymore (and the fridge is only 6 years old!), but they said they'd look for a workaround and get back to us. Also gave us some good advice on a new F/F. Would def recommend.

First, I live in Fall city, their business is in Auburn, I'm blown away they came this far. My…read morefridge was not cooling , and ice was not being made. I called Monday night, they came Tuesday 5:00pm. Brought the brand name parts of what they thought they would need, which was right. They explained it all, were kind and very knowledgeable about my fridge. If they will come, I will always use them . You can't go wrong with Stau

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

3 different attempts over 2 weeks to diagnose - ALL INCORRECT. Waited 1 week for parts that didn't…read moreneed replacing, then waited another week for more parts that didn't need replacing. Finally gave up on them and they charged me for the last $25 part because I didn't have the time (or the patience) for a 4th visit for them to remove their part and theoretically replace my old part. Total waste of time and a THEFT of my money. If you can't figure out what's wrong with an appliance then don't charge a customer for your incapability and darn sure don't string me along and waste 2 weeks of my life. AVOID these folks!

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!

My Samsung electric dryer stopped generating heat. I got quotes from several vendors and Bold &…read moreShort was among the most honest ones. Made an appointment with Vitalii for the next date. He arrived on time and the repair was very efficient. He uses only genuine OEM replacement parts. Very satisfied!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

Meant to leave feedback from a while ago, Alex fixed our refrigerator quickly! Highly recommend!read more

Alex showed up when promised, was very professional and he very clearly described what he…read moreconsidered to be the potential fixes required for our KitchenAid oven and the best and worst case cost assessments of each. It turned out our oven fix wasn't as easy as we had hoped, but the oven is clearly fixed and within the price range Alex initially quoted. Bottom line, Alex would definitely be my first call for any appliance matter in the future.

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

Appliance Repair Team Rocks!!! Service was timely and…read morerepairs were very reasonable. Service Technician Dmitri very knowledgeable and professional. Hope that I don't have problems again but if I do I know who to call APPLIANCE REPAIR TEAM

Came out fast: same day availability for an assessment when I called, then were able to return next…read morebusiness day to do the actual repair. They worked on an electric range which not all companies will work on (as it turns out quite a few only service gas). The tech was efficient and professional. Happy with the repair so far.

My Samsung washer went down. After several repeated and frustrating calls to Samsung, as well as…read morewasting days with their unresponsive contractors, I eventually reached out to ARS. ARS was " Johnny on the spot". Customer service was great, they scheduled a tech right away. When the tech (Arsen) arrived I knew this guy knew his stuff. He answered all my questions, and was able to trouble shoot the problem with precise skill. After the part arrived, Arsen was back immediately to install the part and get the washer back up and running as promised, without any BS. What a true professional. IF you have any appliance issues, ARS is the way to go.

This company is the worst! I would highly recommend using anyone else! They tell you there's a $75…read morediagnostic service fee which is fine and seems standard and it is applied to any work you have them do, what I was not told until they showed up is that they have a flat fee for any fixes that starts at $270. So basically I was already on the hook for the diagnostic and I could either have that deducted from the $270 or pay them the diagnostic and go hire someone else again to diagnose and fix the issue. In my case there was some excess lint in the machine that fit on a paper towel.. it took less than 10 minutes. So I spent $270 to have some lint removed which felt like a rip off but I thought oh well at least it's fixed. Then they said only cash or check, I wanted to use a card so annoying but whatever, I wrote them a check and about a month later they said it didn't go through, I reached out to my bank, no reason it wouldn't go through, but now I have a bill and an extra $35 returned check fee. On top of all this they called me excessively asking for me to post a review, I would assume most reviews are due to that not because people are blown away by the service and feel compelled to share but more so because they don't leave you alone about it.

They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Setting up appt was easy. Then I received on time notifications and John was here ON TIME. John…read moreknows Miele appliances and had ours repaired within 10 minutes. He even cleaned all the glass inside and out. John then gave us tips on how to better use our microwave AND Miele dishwasher. John is very likeable and knowledgeable. I would HIGHLY recommend Luwa and would request John Becker!

I have now had LUWA come out to service and clean my WOLF range oven. The technician that came out…read moreto service our range at the initial visit seemed very unknowledgeable about the range and told me every thing was functioning fine. So, I proceeding the schedule the cleaning of my unit as he told me they would take it all apart and make it look almost like new. He said it usually takes 2-3 hours to clean. They came out and spent 45 minutes cleaning it and it didn't look any cleaner minus the griddle. When I splurge for the same dollar amount to have my entire house clean the cleaner makes my WOLF range look better. I've now spent over a week trying to get someone to come and fix the issue. And now the ignitors don't work again. I would not recommend using this company.