We are at the tail end of a partial basement remodel and our contractor discovered black mold under…read moreexisting carpet tiles in the area that is not getting remodeled. After we ripped up the entire carpeted space and treated it--I wanted info from a professional to see if there was anything else that we needed to do before getting the affected slab ground down and polished. I spoke with several companies who were unhelpful over the phone or charging ridiculous fees just to come out and provide an estimate. Mathew, the owner of Puget Sound Water Rescue was timely in his responsiveness over the Yelp App (on a Sunday afternoon) and ultimately provided us the perspective and information that we needed to determine whether or not professional remediation services were warranted at this point. Ultimately we determined with his help that they were not. Despite the fact that we did not end up hiring (anyone), his knowledge, honesty, and helpfulness were 5 stars worthy. Highly recommend talking to and/or Mathew for your remediation needs!

A couple years ago I reached out to Puget Sound Water Rescue for an issue. I was very satisfied…read morewith the service from that experience. So, when my portable AC leaked onto my flooring last night, I knew who I was going to contact. I called when they opened, and found out that he was booked for the next week. I decided to send him a message to see if there was a company he would recommend to me. He actually responded immediately and said that he'd be able to squeeze me in! You have no idea how grateful I was to hear that. He gave me two time options, and called me when he was on the way. I had no idea how much water had made its way into my flooring, so I was preparing myself for the worst. Turns out, it didn't end up being a catastrophe! Matthew used a thermal camera, and a moisture meter to inspect for moisture on the floor/subfloor and flex ducting. Once again, he was thorough at his job, and in his communication. It's difficult finding people that take pride in their work, are trustworthy, and do a great job. I've had quite a few companies do various types of jobs for me, and there are only two who I'd recommend. Mathew with Puget Sound Water Rescue is one of them!

I hired Rot Doctor to replace the original siding on my entire home. I am so very happy with this…read moregroup of humans and the project results. After getting several bids, I went with Vitaliy (owner) and his team. Here's why: - Vitaliy was exceptionally clear, punctual, and spoke in facts (he was not at all sales-y). - He did what he said he'd do (call me back, or prepare an estimate) when he said he'd do it. From the first interaction, it was clear he has high integrity. - Vitaliy noticed critical details (such as the fact that none of my windows had flashing!) that nobody else documented in quotes or discussed with me. - And, his responses to my questions were patient and thorough. Vitaliy helped me understand all the aspects of the project and design choices, which helped me feel confident and supported. And then the work began! - Slavic and Alex were assigned to my project and wow - they are exceptionally skilled and hard working! - Slavic and Alex have great attention to detail. The siding work is very precise and they made simple and beautiful enhancements along the way (like swapping out old and poorly installed vents). - Rot was discovered under a stairway off my kitchen, and I decided to have the staircase rebuilt. It is beautiful. They even noticed that the original staircase had a weird drop off from the interior floor and corrected that so there's now a seamless landing that is much safer and easier to use. The work Slavic and Alex did on this part of the build is as high quality as their siding work. - The work site was always SUPER tidy. Slavic and Alex took great care to clean up as they worked, paid attention to simple details like ensuring nails were picked up and that hose covers were back on (winter months), and they were very respectful of the driveway which I share with my neighbors. - Throughout the installation, Vitaliy kept me updated via text, phone calls, and site visits. I always knew where things stood and what degree of rot was uncovered (or not) at the end of a demolition day. The level and consistency of communication was outstanding. This is the biggest home project I have ever tackled, and it was by far the easiest. And that is because of Vitaliy, Slavic, and Alex. Their communication and the quality of their work is exceptional. Hire these folks!

When it came time to redo our sad decrepit deck, I made a few calls but it was Vitaly that got back…read moreto me right away...even though he was on vacation! I was impressed with him right off the bat. His knowledge, experience and professionalism was readily aparent so I had a good feeling he and his team were going to do a great job. And they surpassed all expectaions, by far. The team was prompt, friendly and knew exactly what to do. They kept the jobsite clean. And the price was very fair. We decided to add underdecking to the project as well as replacing the old deck. I didn't know how that all worked, but Vitaly explained everything . My husband and I were impressed at every step of the way. The deck is built extremely well and is so beautiful. We have a few more projects and I will be calling him again. Thank you Vitaly, Alex and crew!!

We hired Green Planet Restoration for a mold remediation project, and they exceeded our…read moreexpectations from start to finish. Their team quickly identified the source of the moisture using professional moisture meters and thermal imaging cameras, which gave us confidence that the root cause was being addressed instead of just treating the symptoms. They carefully removed all affected materials while maintaining proper containment. After the demolition, they thoroughly cleaned the area using HEPA vacuums and commercial-grade air scrubbers. What really impressed us was that they went beyond the required scope by sanitizing and wiping down surrounding areas to make sure everything was clean and safe. The project was completed professionally, on schedule, and with excellent communication throughout the process. Best of all, the property passed the mold clearance test on the first attempt, allowing our reconstruction to move forward without any delays. If you're looking for a knowledgeable, honest, and detail-oriented restoration company, I highly recommend Green Planet Restoration. Their expertise, advanced equipment, and commitment to doing the job right truly set them apart.

We had water damage in our basement that had been dried by another company. The night before floor…read morecontractors were scheduled to come to our home, David cold-called us about replacing the flooring. He was able to come out that evening to provide an estimate, which we appreciated and accepted. We later discovered that this visit resulted in an after-hours charge of nearly $500, something we were not aware of at the time. While at our home, David discovered that some areas had not been completely dried by the first company. Because we had an active insurance claim, and with our permission, he immediately arranged for his crew to continue the drying process. At first, we felt he was knowledgeable, responsive, and genuinely focused on our needs. Our insurance company requested that a third party inspect and confirm some of the issues David had identified. David insisted on being present during that inspection. The situation was uncomfortable, and we were later surprised to see an additional $119 charge for his involvement. Five days later, we contacted the original company about their failure to completely dry the affected areas. They acknowledged the issue, wanted to make things right, and asked for the opportunity to earn our business back. We therefore notified Green Planet that we were ending their services. Unfortunately, this is when our experience changed considerably. The tone and attitude toward us became harsh and uncomfortable. Although we had understood that the mitigation work would be handled through our insurance claim, we were suddenly told the bill needed to be paid by us immediately. We were also contacted by a collections company and told that if the bill wasn't paid by Friday, a lien would be placed on our home. We were disappointed by the way the situation was handled. Our initial impression was that customer needs were the priority, but once we decided not to continue using the company, we felt the relationship changed dramatically. Our experience is ultimately a reminder to carefully review all charges and understand the payment terms before allowing work to begin--especially when insurance is involved. Updated Review -- Originally 2 Stars We initially left a 2-star review because of our experience with Green Planet during a water-damage situation. We had significant concerns about several charges on our invoice, the handling of our insurance claim, and the way our relationship changed after we decided not to continue with the company. After seeing our reviews, Green Planet reached out to us and asked for the opportunity to make things right. We had a lengthy conversation, they listened to our concerns, and they offered to refund $500, which represents the charges we had disputed. I appreciate that the company was willing to listen and take action. Because they made an effort to address our concerns, I have changed our rating from 2 stars to 3 stars. That said, I do want to be honest that this resolution came only after we had posted our concerns publicly. We had previously tried to resolve the issues directly, including asking the company to work with us while our insurance claim was being processed, but we did not feel heard at that point. I'm glad we were eventually able to have a productive conversation and reach a financial resolution. My hope is that Green Planet will take this experience to heart and improve communication with customers from the beginning--especially when dealing with stressful situations involving water damage and insurance. Our original experience was disappointing, but I do appreciate their willingness to come back to the table and try to make it right.

I highly recommend this restoration company! They made a stressful situation so much easier by…read morewalking me through the insurance claims process, helping me understand what to tell my insurance company, submitting all the necessary paperwork, and advocating to ensure my claim covered the work needed to restore my home. I also chose them for the rebuild because they already knew what my home looked like before the damage. The finished result exceeded my expectations and looks amazing. Throughout the entire process, they were professional, communicative, and easy to work with. They kept me informed every step of the way and worked seamlessly with both me and my insurance company. I'm incredibly grateful for their hard work and would highly recommend them to anyone needing restoration services.

A few weeks ago, we discovered a leak from our 2nd floor bathroom which damaged the bathroom…read moredirectly under it, and dealing with the water damage was incredibly stressful. The team at Restorion took complete care of us, handling both the mitigation and restoration flawlessly. They also helped us handle the communication with our insurance company, which took a massive weight off our shoulders. They were always polite and on time. They took great care to protect our home and furniture and make sure there is minimal disruption during the process. Jose also personally examined the work at every single stage to ensure the quality, which gave us great peace of mind. What truly set them apart happened at the very end: they noticed a small issue with our showerhead. Even though it wasn't related to the leak, they bought a replacement and installed it for us just to ensure we were left with a fully functional bathroom. Restorion does high-quality work, but more importantly, they are kind, honest people who genuinely care about their customers. We are incredibly grateful for their help.

Good people work at this company!! Is you are looking for trustworthy people, look no further. Ask…read morefor Helaina!

When our upstairs bathtub plumbing failed, it took our entire bathroom and most of our downstairs…read morekitchen ceiling with it. Having been through insurance-related water damage before, I knew I needed a construction company I could truly trust. Boulder Peak was the sixth company I interviewed--and the last. The moment Moses explained that they work directly with insurance companies, I was sold. He came prepared with an incredibly detailed estimate using the same software insurance adjusters use and fought hard on our behalf, from securing two coats of paint when insurance wanted to cover only one, to submitting change orders to bring our electrical up to code. Moses and Helaina were also fantastic design partners. They guided us through every decision, created multiple 3D renderings, and were endlessly patient when we changed our minds (more than once!). They even designed custom shower glass to accommodate our upgraded bench. The crew's workmanship was pristine--and that's saying a lot because I'm very particular. Today, we couldn't be happier with our new bathroom. I would 100% recommend Boulder Peak to anyone needing construction work, insurance-related or otherwise.

Edwin was very helpful with his suggestions on how to tackle our exterior mold problem. It turned…read moreout that we didn't need his services, but he gave me suggestions as to which product to apply and how best to apply it. He could have recommended expensive interventions, but instead he shared information with us for free. We really admired his knowledge and integrity.

Tim was patient and thorough with the testing and knowledge share. Even after the testing, he was…read morepatient with all my follow up questions and provide suggestions.

Ivan, Jesus and Brandon were amazing from start to finish. We had moisture enter the house due to a…read moreroof leak, and these guys were professional and thorough throughout the entire remediation process. Jesus and Brandon were respectful of the space -- for example, when they had to take down some heavy closet doors and lean them against a wall, they put a cloth between the doors and the wall so as not to scratch the wall. They suggested fixes that in my mind went above and beyond, such as putting a layer of primer on the sheathing to help it resist moisture, should my roof leak again in the future. Hopefully I'll never need them again in the future, but if I do, they'll be the ones I call first.

At first I was a little skeptical about this company after reading those 1 star reviews. But it…read moreturned out a pretty amazing experience working with them. Ronaldo and his team were fast, efficient and professional. The communication was clear most of the time. They kept me updated for each step and also helped me negotiate with the insurance and the price was reasonable.