I had an exceptional experience with AAA Water Heaters. When our water heater encountered issues,…read moretheir arrival was incredibly fast, and they got straight to work without any delay. What I appreciated most was that while working efficiently, the technician took the time to explain exactly why each repair was necessary. He quickly replaced the flame sensor and the igniter, getting the system back up and running in no time. He also noticed that the pressure in our underfloor heating system was insufficient, which could cause air bubbles and eventually damage the water pump over time, so he kindly adjusted and increased the pressure for us. In addition to the quick fixes, he provided valuable maintenance advice, explaining how often a gas water heater should be serviced. He also detailed why DIY maintenance is not recommended and why professional service is crucial for safety and longevity. The service was highly professional, efficient, and educational. I am very satisfied with their quality work and would highly recommend them!

Bob came in the day after thanksgiving when our water heater decided it was time to give. From…read moreonline quote to heater replacement was about 4hrs. Crazy fast turnaround, quality work and friendly plumber. Hard to beat! The price he quoted us seemed very reasonable compared to other quotes we got. Less than $2500 for a 50gl Rheem gas heater, all in!

Very good communication and Professional! Great service with excellent quality. I'd definitely pick…read morethem again for the future projects. Highly recommended!

I contacted Mega Mushroom Mechanical to perform an annual backflow device test and reporting to the…read moreCity of Seattle. They were extremely timely, knowledgeable, and affordable. I will continue to use them in the future.

On December 19th, we discovered our water heater was not working. We called O'Neill at 8:30 and…read morethey had a crew at our home by 9:00!! Ricky and Will determined that our leaking water heater was shot and replaced it quickly. Our old water heater was an 80 Gallon size and had been installed in January of 1980! The heater was way too large to be removed by two men (our stairs has a weird turn at the top), so Ricky said it would probably take four guys and he would talk to someone at head office to set that up. By the first of the year, I had still not heard anything, which I put down to it being the Christmas/New Years stretch, but called O'Neill after the new year and the dispatcher told me nothing had been set up, but he would talk to Ricky and then call me back later that afternoon. He didn't. I called the next morning and the dispatcher said that there would be a crew out Monday, January 6th between 9 and ten in the AM. We waited all morning before calling the office and the dispatcher contacted the crew who told him they had gotten really busy and decided to skip our appointment. We were never contacted by the crew. We set an appointment for the next day and I emphasized that the heater was huge and they would need some extra guys. A two man crew showed up the next morning and quickly discovered that they couldn't get it out without extra help. They called HQ and another guy came out and after much pushing and grunting, they got the heater out. I have to point out that everyone I dealt with from O'Neill was very polite, professional and helpful. But the extended period that the old heater sat in my basement and the effort to get it removed was a total cock-up. Despite all that, I would gladly use the company again.

I have a small 1BR condo that I rent out in Seattle. The management company that I use hired…read moreO'neill to repair the toilet in my condo at least 3 times in five years. When I signed with the management company, I didn't have any say over this and was not allowed to do any repairs myself. So I was stuck with oneill. First time they came out and installed a new Fluidmaster PRO45 "premium" fill valve, new lever (never seen a lever wear out in my life), and new stopper. That premium fill valve is a $20 part (retail) for which they sold to me for $28--whatever. $450 bucks for this visit. Two months later they came back out to adjust the float level, and charged me again. Uh, you should have correctly set the float level the first time. Even if you didn't, you coming back two months later and charging me again proves you value profit over relationships. If it were up to me, I would have never used them again. Fast forward to a little over 5 years later. That "premium" fill valve "failed" and they installed a new one, over $400. No f'ing way a premium fill valve should stop working anything short of 10 years if installed with half a brain in a regular use scenario. Korky makes a less expensive fill valve with a 10 year warranty. For that same $1,000 these clowns charged me over 5 years, they could have installed two brand new toilets over the same time period. Ridiculous.

Had a Saturday afternoon visit for a toilet issue. Arrived…read moreearly to access situation, left briefly to retirve need parts . Came back and efficiently and quickly completed the job and took care of our problem. Pleasant young man Henry, was very easy to talk to and easy to understand what he was doing. Pleasant experience and problem solved. RGW

Great customer service. Fate handled several jobs if ours and was on-time and pleasant.read more

This company treated me very well. After being charged several hundred dollars by other companies…read morejust to put a camera down my sewer without doing anything, Green Planet only charged me when they actually did stuff. I shopped around and their estimate was the lowest, yet they did quality work and were easy to work with. Highly recommended.

OVERALL: 9.7/10. Near Labour Day 2021, I noticed that there were puddles of water in my second…read morebathroom, and freaked out - I couldn't tell if it was from a pipe burst, a ceiling leak, or something worse. It turned out (after a lot of self-experimentation) that it was from the toilet (most likely the feed that goes into the toilet bowl itself) -- since it was from the original condo build in 2003, and this was 2021, so... I guess toilets can stop working too? In any case, I had to scramble to get someone to fix it since I was afraid the leak would affect the floor beneath me (given how terribly this building was constructed, I wouldn't be surprised if the "between floor" spaces had issues). I bought my own toilet from Home Depot (thankfully they had some toilets, but I didn't get a water-saving one like I wanted because, despite the rebate, I don't actually pay for water in my building, so ¯\_(ツ)_/¯), and set out to find a plumber to install it. I tried to make sure I found a local business to support, so off I went! 1) VALUE FOR MONEY: 9/10. All things considered this turned out to be the cheapest option I had, since the other quote (Joe's 2 sons plumbing) was almost double what this one was. It came out to $523 (after tax) for labour and installation (of customer-provided toilet); the cost came out to be the same for either repair or replace ($375 for an onsite visit), but I needed to also change the angle stop for an extra $100 (labour inclusive). After tax, that seemed pretty reasonable, since I didn't know how to do this myself (Eero had mentioned it was pretty easy, but if it was my first time installing a toilet... maybe I should watch first). 2) QUALITY: 10/10. So far, no further leaks. I had a smarthome leak sensor near the toilet just in case, but I moved it elsewhere in the home as I realized these guys were legit, and I'm very happy with this off my back! 3) SERVICE: 10/10. The workmanship was solid - the most impressive thing I noticed was that I didn't need to move my over-toilet shelf to accommodate the plumbing work. He simply worked around it, and installed the toilet successfully! The plumber's name was "Eero" - he was no-nonsense, and even answered some other quick questions about my hot water heater that I had concerns about. The full turnaround was only six days, from "initial contact" to "work completed" (including a site visit to give me a free quote). I contacted them on September 3rd, and they completed the work on September 9, 2021. Jeremiah was responsive and explained everything in a very thorough and articulate manner (especially given my lack of understanding in the plumbing space).

The guys here are so nice. Luke was the one who answered my call and talked to me for a while about…read moremy garbage disposal and what could possibly be wrong with it. He was seriously great and we had a 10 minute conversation about my options and when he could have someone out here by. Luke told me that Eddy would be the one to come over and get my disposal repaired, and that'd be fine too! Eddy was just as nice as Luke, and he made sure to answer all of my remaining questions. He also had a ton of knowledge on everything I asked about. It made me feel at ease when he said he specialized in garbage disposals and had been doing this for years. Great prices too! How can you beat great prices AND great service?!

I needed a new pilot light for my water heater and they had the earliest appointment from everyone…read moreI called...needed my water heater fixed asap. The plumber had brought all of the parts and said that they backed up their work... my water heaters been working great for 3 weeks now...I can't express how great it was having my water heater fixed the same day it went out... GREAT PLUMBERS, you won't regret using them for water heater work.

We recently received a notice from the water company that we had a leak, and honestly, we had no…read moreidea where to start or how to handle it. We ended up getting estimates from three different plumbers, and I Need a Plumber Now immediately stood out, they just had the best vibe from the start. They were professional, quick to respond, and took the time to clearly explain everything. They provided detailed information about the work, walked us through both best- and worst-case scenarios, and made sure we felt comfortable every step of the way. Ryan was especially amazing, super professional, responsive, and easy to work with. On top of that, they were able to get everything done in just one day, which was such a relief. I Need a Plumber Now definitely has a customer for life. I would recommend them 10/10!

Highly Recommend Ryan from "I Need a Plumber Now!" After…read moreputting in a request on Yelp, "I Need a Plumber Now!" was incredibly quick to respond--and Ryan actually arrived before several other plumbing companies even replied. Once Ryan arrived, he was extremely helpful and clearly determined to resolve the slow drain in our kitchen. He walked us through a few possible approaches and immediately got to work. After some diligent effort using a drain snake followed by his high‑powered water flushing equipment, the clog was finally cleared. Ryan also took the time to leave us with helpful tips on how to prevent future buildup, especially regarding cooking oils that had hardened inside the pipes. That extra guidance was much appreciated. Beyond his technical skills, Ryan was personable, friendly, and professional. In this day and age, it can feel worrisome inviting someone into your home--but Ryan is someone I'd gladly invite back for a cookout anytime. Overall, the service was fast, efficient, straight to the point, and fairly priced compared to the competition. I highly recommend Ryan and "I Need a Plumber Now!" Thank you, Ryan, for your hard work!

Doug and Peter resolved an issue with our tankless water heater. Our Navien water heater was having…read moreissues detecting flow, resulting in inconsistent hot water throughout the house. After very smooth and easy scheduling, Doug and Peter were able to arrive the next day, diagnose the root cause, and return the next day with a clear solution that worked. Doug and Peter were both professional, kind, and able to translate the issue to us in terms we can understand. They provided us very fair pricing and value, and made it simple to pay online. This very positive experience with Doug and Peter has opened our mindw to making Ben's Plumbing Heating & Air our go-to for future service needs beyond water heater issues (i.e. Plumbing, HVAC, Water line servicing).

Honest and straightforward, with focus on doing quality work rather than extracting maximum…read moreimmediate revenue from a customer. Due to drops of water appearing on the exterior underside of the overhang below my kitchen sink I suspected a small leak. After researching plumbers I chose Ben's Plumbing based on their positive reviews and BBB accreditation, switching from the firm we had used several times in the past. Derek and Taylor arrived and were able to find the general area of the leak. In order to expose the pipes and pinpoint the leak, they concluded that a hole would need to be cut in the groove-and-tongue staggered planks that formed the underside of the overhang. Though they could cut the hole if I wished, they suggested that I have it done by a specialist for aesthetic reasons; Ben's could then return and fix the exposed pipe. I followed their suggestion. After the pipes were exposed I was able to locate the very wee leak. Ben's Plumbing then sent Derek and Taylor to do the repair. They did excellent work, and the total cost was very reasonable with no surprises. The office staff I communicated with (via text) to set up the two appointments, Michelle and Kiera, were a pleasure to deal with.