Appreciate Patrick's help as a new bike owner! Thanks for the honest and informative help :)read more

This shop is so great. They can fix up your ride or set you up with a great used bike for a fair…read moreprice. They also have youth programs that allow kids to earn a bike! When buying a bike here they will likely present 3 price points. They need support to keep it all going, so if you can afford it, pay a price that's not the "Community " minimum price point.

This place is kinda of a cool transitional cafe that goes from breakfast/coffee cafe to bar/late…read morenight cafe. They also have bike stuff maybe? Unclear on that as we just came for the drinks and food. The server was great and the drink came out quickly. I do wish the menu was maybe a little bigger, but there were def options for some dietary restrictions.

loved the americano i got. one of the best in the city - great espresso. highly recommend and it's…read morea good space to work remote at or study. lots of tables and charging ports + wifi. they're very nice too!

UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

Worst customer service experience I've ever had. Got a flat a block away. Asked them if I could get…read morean emergency tire repair. They refused to work on my ebike. I asked if I removed the tire if they'd just replace the tube. They said maybe but they wouldn't let me roll the bike into the shop so I had no way to work on it. I've spent about $1000 dollars in this store over the last five years. They've worked on my bike before. It makes no sense. Manager also seemed high at 10am so while I normally don't judge, that might explain it. Gotta love a bike shop that leaves people stranded.

Absolutely love Alpine Hut! Greg and the rest of the staff are wonderful! We go there for all bike…read moreand ski needs!

Excellent customer service and overall experience with boot heat molding and new ski binding setup…read more The owner is friendly, welcoming and a good story teller. Also helped me measure and find the exact seat replacement I was looking for in store for my Specialized MTN bike! As My previous one was damaged during a small spill

The best bike shop in Seattle by far. Owned by a very honest and caring individual. They have…read morelots of used parts with excellent prices, perform expert on repairs. ALL they employees are fantastic. I love it there.

great service, great bikes, and it's pretty moderately priced for the value/quality of bikes and…read moreparts.

This is a beautiful store. I have loved Rapha for many years. I love the jerseys and bibs the most…read more Both are high quality and you forget they are there which is what I want from my cycling gear. The coffee here is also top notch. I love all the community rides they host as well.

I bought a new bike nearby and it didn't come with a kickstand so I had the option of buying the…read morekickstand for $10 and paying an additional $15 for the install. It's a simple bolt screw in so I said no thanks. Dropped by this Rapha to see if they sold the tool to install the kickstand and they were so kind to just let me borrow it free of crash. I was even taught how to install it myself. While I was there, they told me about the group rides that meet every other Monday for free for beginners (something they did not need to inform me about) and I ended up joining for a group ride. The team here goes above and beyond to make sure the customers feel welcomed and informed.

Back in September I had you guys do some work on my bike. It was a fairly big job. You upgraded my…read more11 speed Ultegra Mechanical group set to 12 speed, Ultegra DI2, on my Orbea Orca. I'm finally getting out on the road, because it seems like the weather has finally changed and I want to tell you guys, I couldn't be happier with the work that you guys did. This bike has never ridden as smooth and shifted so effortlessly and accurately! You guys do top, notch work! thank you and your whole team for taking care of me and my bike! I will be having you guys do all the work on this, and the rest of my bikes in the future and definitely recommend you! Thank you so much! Sincerely, Dean Lencioni

Cool cycling cafe with coffee and beers and awesome street art designs as well. Located on Union…read moreStreet in the Capitol Hill neighborhood of Seattle as well. Check it out!

If you have a normal bike, I'm sure Alki Bike and Board Shop can handle it…read more If you have a mildly complicated bike, definitely go there. If, however, you have a questionably overpowered long-tail cargo bike running a custom Bafang BBSHD mid-drive setup that may or may not have been engineered during a caffeine-fueled "more capability and power is always a good idea" phase... these are your people. I rolled in with what can only be described as a mechanical riddle wrapped in an enigma of wiring harnesses and torque sensors. My Bafang BBSHD setup had become inhabited by a small tribe of mean spirited electrical gremlins. I'm capable with bike mechanics, but this had gotten over my head - I was bracing for a massive bill (maybe significant part replacements). Instead, the team at Alki Bike & Board just... handled it. Calmly. Confidently. No drama. No upsell. Just pure competence. The bill was less than 1/10 what I had expected. This crew is overseen by a guy called Dayton - I'm not sure if he is more Thor or Hercules. On one hand, he seems like he could summon lightning directly into a mid-drive motor. On the other hand, he has the calm, slightly amused strength of someone who has already defeated twelve labors involving stripped bolts and cross-threaded bottom brackets. Either way, the man is operating on a different plane. He diagnosed the issues quickly, explained everything in plain English (instead of "mystical bike wizard dialect"), and fixed the whole situation for a small fraction of what I was mentally preparing to pay. I didn't believe him when he told me. Bottom line: Extremely knowledgeable Honest pricing No ego, no attitude Dayton = certified bike demi-god If you are near West Seattle and your bike needs anything beyond a gentle pat on the saddle, this is the spot. 10/10. Will bring my mechanical chaos machine back henceforth!

I was leaving for a camping trip when I noticed my bike was not shifting correctly, I brought it in…read moreand they quickly diagnosed my problem and got me all fixed up the same day, great service, I would recommend Alki Bike and Board to all.