They steal here. Customer service sucks. Had a unit that needed a door fixed, couldn't even close. I expressed my concern to the manager. All she told me was, "you look like you're going to be an issue. We're terminating your lease". Just because I wanted my unit door fixed in a timely manner. read more

SecurCare Self Storage - Door won't close. Griselda didn't want to get it fixed. - Self Storage Near Me - Paramount, California

I leased a unit 3 months ago for a move. The elevator didn't work for the first 2 months. I had to lug heavy items up the emergency escape stairs for those first 2 months. Once the elevator began working, they raised the rent more than 30%. I was moving more items in today, and found most of my stuff gone and I just brought in more items 2 weeks prior. It turned out, the company opened the back rolling door and auctioned off my possessions. This was over $10,000 of equipment including photography, musical, and hardware tools. They went through every box and even took the metal rack shelves. They only left non-valuable items behind in the unit, which was still 1/3 of the unit used. They claimed my unit was abandoned (which is strange since they didn't bother to clear the remaining items), although I have paid on time. I feel so robbed, and they don't claim any responsibility. read more

They advertise safe and secure storage, but our unit was broken into and ransacked. Several thousand dollars worth of items stolen, not to mention the sentimental value of 20 years worth of digital pictures gone. They told us that this has happened multiple times over the past while (the police confirmed that to me as well), but they don't have cameras that cover all of the storage doors so they can't pin things down on the people that have been doing this through the facility. Their security for outside units is a complete joke. I would not recommend this facility to ANYONE! I would give zero stars for this business as a whole, but the only reason I'm giving it two is because the young lady that works there was more than helpful in getting us through the stuff we needed to do. read more

I want to give alvida a good review she always works good she cleans the bathrooms great she's always were good since I've been here since 2016 alvita's been great excellent she cleans awesome and I would never change her for nobody cuz she's a good worker I will give her a recommendation for her to if anybody wanted her that she cleans magnificent read more

Elvira is the best & most hands-on maintenance person I've ever seen! She's always ready to help and keeps the facility nice and tidy! I value the team at paramount/jackson. read more

I was running out of time looking into getting a storage at a few different places and I decided to give this place a try. The office was fresh and clean. I was greeted and helped by this young lady named Nichole. She was outstanding, very friendly and very professional. She helped brake down sizing and monthly cost to see what suited my budget and items best. Personally I'm very indecisive and I felt confident doing business with you guys. I'd highly recommend this location. read more

SecurCare Self Storage - Office - Self Storage Near Me - Paramount, California

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First and foremost I would like to start off by saying this place is the best place I have ever had a storage unit at. Griselda is amazing and her service is wonderful she makes me feel comfortable to be honest I recommend this place to anyone looking for a unit to come on down and get it fast. I would like to also comment she makes my day and makes me laugh to where I don't wanna go home sometimes. Love this place ... read more

Came today 7/15 to get a unit and Melanie helped us out! She was sweet and extremely patient which I really appreciate because i had no idea what i was actually going to get . Thanks for your amazing customer service Melanie, she was great at explaining everything and process was smooth. read more

As i was at the facility yesterday doing some moving ,unfortunately i got locked out of my UHaul for about 2hours. During this stressful time(due to me being pressed for time) the employee by the name of Precious constantly checked on me,made sure i had water,etc. She was great and very comforting. Also great place of business read more

Thank you Melany for great customer service. I was able to get my bill settle and save my storage.

The best storage company I've ever used. I love how they take pride in making sure your belongings/valuables are safe. Every time I visit, the place is always clean and fresh. What I appreciate is the customer service, especially the 2 lovely ladies that work in the front office. I've referred 2 people to this place and we've all shared the same experience. read more

This place has great service. Been storing here and the quality of protection of your belongings is outstanding. One of the ladies by the Precious is nice and always great with finding the right size when storing. Thumbs up to this facility and keep it up! read more

I am very pleased with the service, order, and cleanliness of this place. Long-story-short, I had 1 week to move things out of my house, I couldn't find an apartment within that time frame, so I yelped around for Self-Storage places and many of the reviews I read regarding other nearby businesses and I was honestly discouraged and feared: 1. being ripped off, 2. getting my stuff stolen, 3. finding rat feces on my possessions (yes, rat feces!). THANKFULLY I found this spot! I was attended by Lisa on a Saturday morning, she was very helpful and informative, she made me feel more comfortable about storing my stuff there, and she even hooked it up with a promotional discount. THANKS LISA! Again, I am very pleased with this business, I don't think I'll need to keep my stuff here for more than a month, but if I ever need a self-storage again, I'll definitely be back & refer my friends here. read more

ANOTHER HAPPY CUSTOMER. .. This is the less expensive storage I have found in the beach cities. The staff is very nice & polite. The location is very CLEAN. The staff take pride in their customers. **# Great CUSTOMER SERVICE! Thank you ** read more

This review is for the awesome customer service I received when moving into my unit. To say Precious is a life saver is a understatement. I will be naming my first born after her. Yes if I have a boy his name will be Precious. So I had to move into a storage unit last minute and after the worse move ever (truck breaking down multiple times including inside the Paramount/Jackson parking lot) Precious was the bright spot of my move. She was able to find me a unit that was the right size and the right price. She was so understanding and patient with me and for that I will be forever grateful. Thank you again Precious read more

This place is a swell spot to hit up. I've rented here a couple times and I just keep coming back. I do need the storage but tbh I think it's more of the girls in the office that keep me coming back. They always make me feel welcome and hook it it up with water and hugs. This pandemic has put a damper on my life. But I come in here and I am happy. They are so nice to a weirdo like me. I work for a big shipping company and this location allows me to pull my Big Rig in here. Life is lonely on the road. Thank P-Town peeps. See you later alligator. read more

If I can give it less than one star I would definitely do it. Stay away from this place you have many more in the area to choose from. My payment was late and I was told that they were going to auction my stuff, I told them my stuff is not worth much but to me it has no price. Kimberly said well you will still owe us even if your stuff is not enough to pay the rent. I can't believe this is how they do business. Quite frankly they don't care one bit about their clients. And they have a fee for just about everything there. Go to other places people avoid the scam read more

Kerina is the most wonderfulest nicest person I have met as a manger. The facility is clean and maintained on a daily. She helps you as much as she can, and she gets the job done. Highly recommend a higher promotion for her. read more

Best experience with staff especially Precious she is very helpful and friendly. Everything is very accommodating, the storage was perfect.

Dana was awesome and helpful friendly and professional ...... she greeted us with a great smile ..... got us the promo and ready to move in the same day .... thanks read more

Spoke with Kimberling ... Great personality and professionalism! The facility is clean, well maintained, excellent service and pricing. Great job! read more

It was my first time ever getting a storage, the process was quick and easy. Everyone was professional and relatable. I highly recommend this place because there are no hidden fees, everything was thoroughly explained to me. In addition to that, access to the facility was convenient, I had a unit next to the elevator and that was so so helpful! Did I mention they will lend you a FREE moving truck for ONE DAY For freee??? Let's support our local storage unit here guys! read more

Let me start by saying, I agree with every one (1) star review on Yelp for this business Paramount Jackson Self Storage. You're not dealing with professionals here folks. The customer service is terrible from the District Manager Christine, (if she was really the district manager?) I can only go by what she told me, right down to management and the staff. I complained on the day I moved out, that I don't feel like I should have to pay the protection fee, and was told by a member of management that I would get a refund. Two (2) count them, two months past no refund. Now during this two month period I kept in direct contact with this office, verbal and written communications, without any response from anyone at this company. Now I know most would say "it's only $9.00" yes one of their managers said the same thing to me. It's not the $9.00 it's the principle of it all. You should be able to deline this so call protection fee. These people charge random fees for any and everything they can think of to charge you money. After two months I never got one response, an acknowledgement to any of my emails, not even a phone call. They oviously dont realize that the customers are why they are in business in the first place. When i didn't get a response from them i took my issue to the NBC4 I-Team, who in turned contacted their office who then forward that message from Channel 4 news team to their corporate office. It was only then that I received a correspondence stating my refund was in process. I received this $9.00 refund some 4-5 days later in a form of a check. Now the funny part is the correspondence received from their Corporate Office had the same customer service style as their Paramount Jackson Office. The person that sent that correspondence (Cindy M.)said, "This situaton is closed. Please understand we will not respond or comment to any other questions concerning this matter." Unsatisfactory customer service from corporate on down to the storage facility. Listen people these people would not have given me a refund had I not called and got the media involved. Do your homework, DO NOT WASTE ANY TIME WITH THIS COMPANY. They will take your money and Lord knows if you have a question it will definitely fall on deaf ears. I am now taking steps to make sure that companies like this get regulated with their fees. Starting with my congressman and the legislatures. These types of businesses have fell under the radar for too long. The whole company needs to be revamped starting with corporate down to management and staff and bring in some true customer service trained representatives who not only know how to take your money but knows how to verbalize a dialogue with you when you have a questions. read more

Horrible communication from this place. I have been at this facility for years and have 3 units. They have raised my fee 3 times in the last year and a half!! And do not bother to contact me to let me know at any time!!! Except of course if my bill is due and then they call every five minutes!! They're closed on holidays which is inconvenient. I finally closed on of my units today due to higher prices. Prorated bill of course except for the "insurance" that I had to pay in full for the month!! read more

I had tried the other two local storage places in Paramount with not luck due to availability. The lady at the last place we went to tried to assist us by referring us to Bellflower, way to far for us. So I resorted to Yelp and found Paramount/Jackson Self Storage. The young man who assisted us was wonderful, pleasant and very professional. He answered all our questions, explained the do's and don'ts. We had a great experience and glad we found this storage. 6/5/2016, Thank you!! read more

Great place to store your "junk". Friendly staff all the time. Prices are fair. I like it.