We recently had a disappointing experience at Extra Space Storage in Sandy Springs…read more My brother is a teacher and we were moving classroom materials and furniture into storage while he transitions to a new school for the upcoming year. We began moving around 7 PM and, because there were only two of us handling large and heavy items, the process took longer than expected. At approximately 10 PM, we discovered that elevator access had shut off and our access code no longer worked. Unfortunately, his unit was still completely open with belongings inside and there was no way to reach the first floor, secure the unit, or lock the contents. We contacted customer service and the representative was kind and professional, but explained there was no ability to override access or assist after hours. A few additional challenges made the experience harder:* Only one elevator appeared operational during our move, creating delays.* Both restrooms were locked during the evening.* There was no after-hours management support available. The biggest concern is not that access hours exist -- we understand policies -- but that there appears to be no contingency process for customers who are already actively inside the facility and unexpectedly unable to secure their belongings. We hope management considers creating an emergency procedure or limited after-hours support for situations like this. No customer should end up unable to close and lock their storage unit after spending hours moving items.

I was so happy I chose this Extra Space storage because I met Nisha she was very knowledgeable and…read morehelpful as well as just an amazing person I would highly recommend her .

Amanda was amazing , she helped us understand everything we needed to know to get into the…read morefacility. She was very courteous, and the other staff was so nice. Will definitely be back. Thanks again If I could give a 10 I would

Emjoyed the fast and secure sign up to get a stirage unit. The online rep. Was freindly and…read moreknowledgeable of the locstions and gave excellent directions and customer service. Will recommend to my friends and family.

Sharawn saved me a bunch of money and helped me through the whole process of moving in and moving…read moreout I would highly recommend this place with sharawn working there

Easy of dealing with the rental process, the friendliness of the staff, the cleanliness of the…read moreentire facility and the safety of the location and parking. Compare to PS, these people and the process is a walk in the park! Thanks Garrett and BJ!!!!

Richard was a Hugh help today assisting me with my job, he was very polite and courteous.read more

absolutely astonished a reputable brand or business can mess up so badly. Exit gate was "offline"…read more for hours on a Sunday so multiple people were literally trapped in the storage facility. Location manager was not available because it was the weekend. Customer service was outsourced and was NOT helpful.

I don't even want to give this TRASH PLACE 1 star! I had to abandon this place a week after moving…read morein the unit. The black guy AND girl with the unkept dreads, are horrible in customer service. They have bad attitudes, and they stereotype and discriminate against PAYING customers...you know, the people who invest into this business to allow you to even have this job...They also have HOMELESS PEOPLE LIVING INSIDE of the units...These workers(employEES) are miserable and have no patience. I WOULD NOT recommend this location at all. There's plenty others nearby to go to, and that's what me and my husband did... DISGUSTING.

Micheal T helped me so much I had eonderfful customer service and he answered the phone when I…read morecalled. Take your business to this location in Sandy spring !!!

Customer service.Marva and Tracy was fantastic. Choose Extra Space Storage for your Storage needsread more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

BUYER BEWARE: Pricing, Contract Terms, and Risk Concern = AVOID!…read more I went through Midgard's required online signup process and immediately ran into a major issue: I was asked to provide full personal information--including photo of driver's license and payment details - BEFORE allowed to review the contract. You can see the terms with AFTER deciding to move forward in the process. This practice is unethical, at best - especially when website design that way. The pricing structure also raised red flags. The advertised "Web Special" is a short-term intro rate. See Kathy H. Jul 9, 2024, review "I have been here 3 months and they have more than DOUBLED my rent." Also see Dennis D. May 1, 2025, review, "Billing is a mess. Quick to take money without asking. Customer service is rude and unreliable." There was also a disconnect between what I was told and what I read. Two employees indicated there could be a 12-month "no rate increase" option if I declined the web special. However, the contract I reviewed allows for increases within a shorter timeframe. The contract also places meaningful risk on the renter. It states the company is not responsible for certain types of damage, including water-related issues from other units. I came across reviews describing situations where renters experienced significant damage and had limited recourse under these terms. See John F, Apr 1, 2023 review (and video), "The storage facility had a roof leak..." due to *known* unrepaired maintenance issue. "Water caused $5K in damage... The worst part is that they want *MY* insurance to pay for THEIR damage... Stay away." Overall: Between the signup process, pricing scheme, customer reviews and very lop-sided contract terms in their favor, I recommend going elsewhere. IMPORTANT NOTE: Marybeth (Mary Beth?) was amazing and went ABOVE and BEYOND what anyone would reasonably expect. She was both extremely helpful finding great unit for me and a refreshingly, professional employee. Clearly not anything like other coworkers. Unfortunately, MB doesn't have authority to make the contract reasonable and less lop-sided in favor of Midgard.

I have been here 3 months and they have more than DOUBLED my rent. Doubled it while I have NO LIGHT…read moresince move in and the AC has been broken for 45 days! I have TRIED to reach them by leaving THREE voicemails, no callback. So went up there and got an email that I was told they'd respond to. TWO emails later, NOTHING. I have my rent on "autopay" however SOMEHOW it didn't go through since I complained and now there's a lock on my unit, yet no way to contact them. Oh, and they add $10/month insurance even though I have $100k of my own. BEWARE! They are NO GOOD!!!!

Facts: If this…read moreReview had 10 stars, I would like them all up! My fiancé and I I just recently had a loss of one of our jobs as well as three family members in the past nine months. We came in asking for two storage units and I've made so many changes to the day with since we moved in. Andre is the lead manager and he has a very professional and well oriented team. With his decade of experience he brings both professionalism and empathy to the table. We definitely required a lit of both. He and his staff have gone above and beyond to accommodate our multiple changes and requests. I have researched 9 storage facilities for over three weeks and let me tell you I know what I am reviewing here. The units are impanel yes it is a new facility but they maintain it impeccably. Talk about service. They even had our units opened up before we even go to ur floor after the truck pulled in. I cannot say enough about them. Earl , Selena , and Lexi are just terrific. We are in our 50's so they also made it senior proof when it came to getting the documents taken care of. Andre definitely knows what he is doing the staff is very sweet. The bathroom facility is very clean and Andre runs a tights ship. Most importantly it's secure as Fort Knox. Cameras everywhere. The call button is very helpful at every elevator. No need to walk all the way to the off to ask a question. Why are you waiting? They had one poor review and that customer been helped and at unit herself. By the way she does end it by saying stupid me. The review shows that she's culpable. Make sure you check our this facility. Many fun restaurants and bars with outdoors seating with if walking distance. We park at the lit and walk around. Sonia's this one by and NO we were not paid to write this. I've been to many storage facilities and this surpasses all of them.

I really thought going into this that it would be a good experience...sadly that is NOT the case…read more My mother passed away so I was moving from a big home into her condo and needed to store items for my daughters. I found this storage facility convenient to her house. **BE WARNED The good, BAD and UGLY!! CLASSIC BAIT & SWITCH** It was an easy process to reserve it online. The facility is very clean and temperature controlled. Andre is nice and professional. I signed up for a 10x15 with 1 free month on 3/14...however got there and needed a bigger unit and was told I could pay the remainder of march and get half off the next 3 months. I received my invoice for April and it was for the full amount. I received a call from there at the beginning of the week asking if everything went well and would I post a review. I said yes, accept my invoice was wrong. She said she would have Andre call me back. He did call that weekend but I was out of town and it was a normal voicemail...so I was going to be there the following weekend and would stop by the office. I do see him and informed him that they charged the full amount...he said because I did not call him back I could not get the promotion because it had to be done before April 1st...which was NOT mentioned at all in the voicemail. SO NOW I HAVE TO MOVE TO ANOTHER STORAGE FACILITY BECAUSE I TOOK HIM ON HIS WORD...STUPID ME!!

This facility is in poor condition and managed poorly. The front gate is currently just wide…read moreopen, no entrance code required. It's been like that over a week. The overhead light in my unit has never worked. One time I went in on a Sunday and the exit gate was broken. I had to go in and talk to someone on the video screen to try and get it open and even they couldn't do it. I finally had to park my car on the wrong side of the entrance gate, go back in and talk to someone on the video screen and they had to keep the gate open for me long enough to drive out. Then today I get there and my bill is paid in full but they had cut my lock off and put a padlock on the unit. the cut lock was just left on the ground. I couldn't reach anyone on the phone (they never answer the phone) and I had to go into the lobby and talk to someone over the video screen and they said it must have been a mistake. They had to direct me to an empty unit to get a new lock and told me the combination to the lock on my unit just so I could put my own stuff away. This storage facility is terrible. I should never have rented here.

We reserved the unit, walk back to look at it. It was filthy and it was supposed to be climate…read morecontrolled but was very damp. We walked back to the office to get a refund and they said they could not refund our $30 administration fee.

Well today was our BIG exit after storing our belongings at Extra Space on Westside Parkway in…read moreAlpharetta. Just an FYI...our very large 18-wheeler fit through the gate and also outside in front of the units without any issues. When I rented it, I called the 800# which the young man was extremely helpful and kind, but had us rent a 10x20 but found out that would be two small for our belongings. What he didn't tell me is the amount you rent for at the time you book is only good until one has to add more time. At that moment whatever the going rate is to re-rent is what you pay and for us it was a lot more per month. Now Rose, the manager told me to guesstimate a longer amount of time and if we leave before that time then we'd be refunded for the months unused which was very helpful. The entire staff has been kind & helpful. The location is great, never worries that our unit might be tampered with while renting. Easy access with our GMC 2500 truck. Nice roll carts to use. I might suggest you label where the bathrooms are in your facility as well as a sign on the outside of the elevators telling your renters that the office is accessible from each floor using the elevator. On departure, we asked Anna how the refund worked and she kindly explained how it worked. We were very pleased with our experience!!

--Shout out!-- Shout out to Rose for helping me get a…read morestorage unit and getting the best price possible. Rose looks out for you and is one of the few storage units that answer the phone --Location/Parking-- Plenty of space in the front office to park your car and plenty of space in the entrance of the storage unit to load and unload your items --Ambience-- Front office is setup nicely with modern desk that makes talking to the employees feel warm and inviting, but at the same time help you with your storage needs. On the wall on items that can help you with any type of move you need. --Service/Staff-- Rose has hands down gone above and beyond. After renting many storage units from many different cities. Rose is by far the best customer service experience. I plan to rent more upcoming units just because of her customer service. --Food/Products-- Storage units in the warehouse were clean and tidy. Pest controls along the wall were on point and security is top notch. --Capacity-- Plenty of space depending on the storage unit you are looking for. I recommend going bigger because the extra room can be used for a walkway or movement within your unit. --Overall-- I plan to be back to get an additional storage unit. I highly recommend talking to Rose to see all your needs and getting her recommendations before you move in and purchase/reserve a unit online.