We had an amazing experience with Jessica , Michelle, Tony and Varon! They answered all our…read morequestions and concerns and made us feel amazing with our decision with South Bay Storage. The facility looks really clean and very secure. They have amazing deals and very good prices! You guys all deserve a raise :)

Rental unit storage at South Bay Storage Center…read more Family owned Business Pros- rental fees DO NOT increase yearly- your initial contract terms is your rental monthly price. I moved to this storage from another company due to rental fees increasing quarterly. Southbay storage is CLEAN, has elevators, and carts to use. I used the service for a few years without any incident and would use them again. My valuables were safe and protected. If your in need of a storage with reliable pricing and a safe place to store your valuables give them a call

After I rented a unit at the going rate in the area, they periodically raised the monthly rent to…read moreway about the going rate. I was forced to pay about triple the going rate until I could move my stuff.

Anjanette was so sweet and helpful. I truly enjoyed her professionalism and detail. I also met…read moreOscar at the other location and he was awesome.

Great Staff and Service…read more I was having some issues with my reservation online and Joseph and Evelyn helped me out with the service I needed thanks to Joseph . I definitely recommend this place for storage

Skip it. Bait and switch. Reserved a unit with specific dimensions. First couldn't find my…read morereservation. Had to show him the email. Couldn't find my info because supposedly my name was reversed. Pretty sure I know how to type in the order of my damn name. Then the guy (Don't know his name. Has a mohawk and tat on the right arm) proceeded to show me a more expensive unit and not the units matching what I reserved. How do I know? He asked me the upselling questions and never showed me the reserved unit and said none of them were available to show until the day of the move-in? Then why have me reserve? Do you think I'm dumb enough to rent a unit I've never seen? They have 2 dollies for the entire building btw. Then he was performing some speech, pumping up the storage building like a sales pitch he just learned in his Management 101 Class. Cut the bullshit. And show me the unit I reserved. I finally had to share with him I've rented for a decade at all different types of storage companies so I already have experience of what makes a good or bad storage company. This guy either needs more training or put in another role. He wasn't receptive to being challenged with feedback. The whole fake salesman persona was offputting. Come to find out this is new management which they should have been upfront about. They've only been here a month. You can tell if you ever have issues with this storage location that they're going to have every excuse. Bottom line is if I reserve a unit online, I expect to be shown a unit that matches that criteria. What a waste of time. And please don't tell me to email your generic customer service email regarding this situation which will most likely go nowhere. But at least, I can warn people to not rent here.

I came back to say I finally was compensated for the loss of my Electric Scooter and I'm glad that…read moreI was. If you're going to use this particular Storage, make sure you get Insurance even if you don't feel that you need it. It's best to be safe than sorry.

I can't say enough good things about Jacqueline! She went above & beyond to help me, & her support…read morewas absolutely invaluable!! I felt so heard & taken care of, & she truly deserves all the praise. Five stars for sure!! Thank you Jacqueline for everything!!

Been with Extra Space Storage for over 10 years at least and Dana has always been so helpful...he's…read moreamazing!!!

Great storage place!! Signing up was super easy & I never had any issues with my stuff being…read moredamaged or issues with my storage neighbors. Every time I called the office, Steven, was very nice and helpful. Unfortunately it just got a little expensive for me with my other bills that I have but i definitely recommend this storage.

Holy cow what a first time experience. Showed up on a Saturday morning at 10:13a for my 10a…read moreappointment (which I organized via email) and no one was there. Online says they open 10, the door said they open at 8a, and the number online vs on the door were different. The neon sign said open but no one came to the door or answered the phone and there were 4 cars waiting. Further, there was glass in the parking lot and WORST OF ALL was watching one disgruntled person FORCE THE AUTO SLIDING DOORS OPEN! What?! Aren't they supposed to be locked and this place secure? How could someone slide them open with ease?! How would or could I as a prospective customer ever want to store my stuff here?! No thanks. Unreliable. Untrustworthy. Poor business practices.

Very bad experience. They have these weird rules. And times of operation. Bad customer service will…read morenot recommend to no one.

The online process was good until the last 2 sections would not allow me to fill them in…read more.. therefore I could not complete. I drove to the Secure Space in Signal Hill (California St) where I have been a client renting different sized units. Jordan who helps me is excellent in every way-- professional, personable, informative great communicator and an asset to Secure Space. He was able to take care of what the online did not. I appreciate having him as a contact and liaison for the company.

Unprofessional staff. I feel like no one wants to do their job there. When I first wanted to move…read morein I called and was left on hold for an hour no response. I should've just left after that. I moved in and told I would get credit for having my own storage lock key for my next promo month. I only needed it for two months while my apartment was ready. I never got the credit and when I went in the go ask about it I accidentally said "refund" and Jarrius who was working at the front kept coming at me with technicalities and saying "we don't do refunds" which I understood, so I just explained how I was upset that I didn't ever get my promo when I was gonna cancel and instead he raised his voice explaining the same thing again. I just gave up. So useless, and disappointing because when I first came in he was so nice and helpful. They sure know how to get you in and when they take your money they just treat you that way. Found roaches and ants in my storage anyway.

This place is amazing friendly people nice clean place. It even has laundry room with vending…read moremachines. And the manager Xacil is great she works with you and is very friendly!!!!

WARNING. Be aware of this place. One of the worst rv parks I've ever stayed at. Spots are super…read moretight. Within inches of your neighbor, no parking, not even at your spot. It's dirty, rarely any customer service, laundry never works, train runs in the back of the park all night long, people fighting over parking spots. I stayed here for a month and they never gave me my deposit back and it's been months. Would never stay here again.

Great service! The friendly lady at the front desk goes the extra mile to make sure you get the…read morebest space and the best deal. The units are spacious and easily accessible.

This storage facility is by far the best around. Monica at the front desk is super helpful with all…read moremy storage needs. She goes above and beyond for her customers. I absolutely recommend InStorage for its cleanliness, friendly staff, and the all around value for your money. The price is usually cheaper than surrounding facilities.