I can't say enough good things about Jacqueline! She went above & beyond to help me, & her support was absolutely invaluable!! I felt so heard & taken care of, & she truly deserves all the praise. Five stars for sure!! Thank you Jacqueline for everything!! read more

I have to say that Andrew is amazing. He helped out my husband and me to get a good quote for a space. He has always been very understanding and helpful. read more

I came back to say I finally was compensated for the loss of my Electric Scooter and I'm glad that I was. If you're going to use this particular Storage, make sure you get Insurance even if you don't feel that you need it. It's best to be safe than sorry. read more

Extra Space Storage - Here's where the thieves took out the wall to steal my Merchandise - Self Storage Near Me - Wilmington, California

Sheldon, Ricky and Ashley are amazing employees! I had a dispute with my former boss who had me get him a storage unit so the storage unit is in my name although he pays for the storage unit... So when he neglected to give me my final check, I changed the locks on his storage unit. He became very upset with the employees for not allowing him access to the storage unit, but the storage unit is in my name it doesn't matter who pays for it. It's in my name so I applaud the employees that actually did what they were supposed to do and not let him into the storage unit. He gave me my final check-in when I say final check it was over $7000. He owed me. I got my money thank you after I got paid, I had gave the keys to the lock to the people. And I wrote a note saying that he is allowed access someone came and changed it into their name and that was that other than that the storage area always clean. There's always a dolly that you can use to move your stuff around air conditioned it's a great storage facility. If you have to use a storage facility I highly suggest extra space storage read more

Storage was broken into. They didn't tell me I had had their special lock before hand. I'll lost some very personal things that did not have any value to anyone but me heirlooms plus about $5000 worth of fees I can replace. I am 100% sure it's the employees there who are doing the stealing not the customers I recommend to not use this facility. read more

what an amazing service!!!!!!!! Very friendly!!!! Great staff!!!!! Clean area!!!! Would love to recommend to anyone in need! read more

Price increases so ridiculous it should be a joke and criminal. Manager basically told me too bad so sad it is what it is. Been here not even a year and I've had two rate increases in 12 months which is outlandish but hey the joys of month to month self storage I suppose. 2nd time using storage and this was a nightmare of an experience read more

Horrible customer service! Rules apply to only a select few. High prices. Will not use them again!! Awful horrible

Customer Service, specifically the black man who was on duty there and Internet Offerings were as advertised

Today, Thursday morning 8/25/2022 9:45am Shamond H. Thank you, for being and having professional customer service skills, in my crisis. Thanks, making time to walk with me inside my unit to assess my unit damage and my complaints about rodents, and all the poo and piss everywhere. Lots of damage to my stuff. read more

Extra Space Storage - Self Storage Near Me - Wilmington, California

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Had my stuff here for two months, went by to pick up a few things from my unit and noticed rat feces all over my appliances and couch. Taking my stuff out as soon as possible. Waiting for the insurance company to get back to me but I doubt they will do anything about it just like the storage manager. read more

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Fantastic service - friendly and responsive. Unit is large, clean and at a fair price.

Don't get a unit here. They're very nice when you sign up but when you need them you are stuck behind a gate and doorbell for 30 minutes to an hour. And this is early afternoon! I've attached a picture of what you'll be seeing as a tenant here. The doorbell! read more

Extra Space Storage - This is their customer service. A doorbell nobody answers. - Self Storage Near Me - Wilmington, California

Idk where to start, but can I just say that from the moment I called, Shawmond was very helpful and clear about everything in detail. :) Once at the office, Steven was the sweetest, kindest, most helpful person ever ! His customer service blew me away! His introduction to my storage space was very detailed so that there were no confusions nor any questions about anything! ! His energy made me feel right at home! I am so excited to get started with "Extra Space" & trust that my belongings will be safe for many months to come! :) read more

The gentleman working until 6 today gave me the best customer service I've had in a really long time. I came in rite before closing around 5:30pm after struggling on a third party site and then finding success on the direct one. When I walked in the place was super clean and it smelled really good too. I wish I remembered the guys name but he found all these reservations I had opened up online and consolidated them down to one. Helped with a refund because I paid twice on accident. Walked and showed me exactly where my unit was, explained how to use the lock, the gate and everything! I felt like the interaction was very genuine and I wasn't expecting much just because it's a storage spot but I'm very impressed with the level of service. Please MGMT give this man a promotion and raise ASAP!!! read more

Spoke with Martha on the phone, in reference to extending the contract on my storage unit. At first, I was disappointed to learn of the rent increase that would apply to my monthly charges, but I stated my desire for her to do what she could to lessen the amount if possible. She needed to get approval for this adjustment, but when she returned my call, I was extremely pleased and grateful for her efforts. She was very friendly and helpful on the phone, and it is obvious that she advocated for me behind the scenes, in order to lower my rate. I am very appreciative of Martha's efforts. read more

I have a storage unit at this facility. I contacted Richard and I was very pleased with his professionalism. He walked me through all the process and explained everything clearly to me. He did not rush me like other people I felt with at other storage units in the past. I am very happy I came across this place. read more

I personally love this storage unit, easy access, and not to mention the friendly staff, Martha has great speedy customer service, All staff is always a big help here when I come. read more

I came in with little to no knowledge on how to obtain a storage. Marsha greeting me at the door very generously and directed me to Shamond who then took the time to show me each unit with no hesitation and I was in and out in less than 20 minutes. I highly recommend this storage place read more

I'm between moving and popped in at a friends suggestion. Richard the assistant manager helped my family with the information and was professional as he explained and broke down how it all worked, I will definitely recommend to anyone looking for storage. read more

The extra space storage employe named Richard in the office was very super friendly and helpful with every question and concern I had.

Shamond was well versed with the information I needed to obtain my storage unit. He walked through every step thoroughly and was easy to understand and speak with. read more

I had the best experience at this place. To begin with it's clean and very well kept. The online reservation process was a breeze. Once I arrived to access my unit, Dana was there to help me every step of the way. I had a minor issue with a payment transaction (caused by me) and Dana took quick action, within a few business days she was able to solve the problem. She was great at following up and was a big help when I ran into that payment issue. I would highly recommend this place to anyone looking to rent a storage unit. read more

Richard was great help, he guided us and showed us some storage units. His energy and was so great.

Shamond was of great help and accurately broke down all the fine details such as promotions getting started everything was great

Very attentive service here! The gentleman up front walked me through the facility and showed me the unit first, answered my questions and I was happy with services! Thank You Guys! read more

Richard was extremely helpful and polite and very professional. Premesis are clean and everything organized. Checking into my unit was easy and fast. Bravo read more

such great, prompt service. personable, friendly staff. clean units. clear concise and straightforward. no time wasted and very happy.

They just got ransack again. They must have no motion sensor or camera even worst there is no staff or staff is sleeping. Your items are not secured here. read more

Extra Space Storage - Self Storage Near Me - Wilmington, California

I just got it so I really can't say to much because I really don't know yet but for the most part the prices are good so far the customer service is excellent we'll find out how the storage place is if it's good or not within a month or two I'll let you know otherwise that's so far everything's okay nothing bad before everything's to what it says it is we'll find out later on more I give it a four thumbs read more

Great Staff! All though i was tired of moving . Richard is the best, helped me a couple times upgrading and making sure everything was working correctly. Awesome Guy! read more

I loved the lady working the desk, she was amazing! Great place to use when needed! I wish I remembered her name because I would have included it in my review read more

VERY UNSAFE. This is the second time in about a month and a half that the whole place has been torn apart by thieves at night. Last time they hit our unit among dozens of others and stole our tools. Our unit door is still smashed in, they just half ass popped the dent outward and left it. There's still no security at the place. How many times in 3 months do half of your units need to get burglarized by a bunch of dudes in a big ass truck before you hire one security guard to just sit on his ass all night and call the cops if he happens to see a giant truck break in at night? Corporate takes no responsibility, same bs and excuses as last time. All they can say is that they are "working on improving security" and "things don't happen over night." You know what does happen overnight? Everything you store here can disappear overnight. read more

Great service, quick friendly. Very helpful staff. My stay was very short but ami thank all staff for the manner in Sichuan they assisted me get in a unit and out a unit read more

Came here with a reservation...on Saturday I was helped as ordered I came in.. about 15 minutes of waiting.. I was showed the unit I came to look at..the storage place look cleaned and gated with cameras.. the staff did great job showing me two more units.. unfortunately I returned later that day but the unit I liked was taken....I liked how they had the free month special... But I know is a business I would recommend bringing your own lock and boxes it can get pricey if you're on a budget plus insurance..which is recommended.. Thanks for showing me around too bad the unit was taken The 4 stars is for the wait time other than that great job read more

It's a very clean storage unit even sometimes I do smell piss near by and my belongings are always been safe...But dislike the fact I have to pay more every 6 months...I pay my storage bill always on time and I think it's time to change storage place... read more

I absolutely will advise you not to Go with this company. I reserved a unit, had my apartment all packed ready to move in to the unit. Come to find out, they gave my reservation to someone else. What is the point of a reservation then? Their staff was useless. The property manager told me "I should have gotten it sooner". I needed a unit with a large door to move in furniture so I asked if there was anything they can do. Keep in mind all the units left with the same size I requested only has smaller doors. I asked if we can get a bigger unit and figure out a price to accommodate us for the mistake they made or even if we can get the same price and size at a different location. They said no. I left very unhappy and stressed because I had my apartment stripped and no where to go. I contacted their customer service and requested to speak to their district manager since the property manager and the property manager's supervisor were not helpful. They informed me the district manager would contact me within 24 hours. I called on a Friday and I did not hear from their district manager (Kim W) until Monday, and my move out date from my apartment was Saturday. Thanks for all your help, your customer service skills rock! read more

Unfortunately, I never got my belongings out of this dump. Life happens, and sometimes you can't follow through on stuff like this. I had to grab a suit out of storage the other day for a funeral. What did I find when I arrived? More broken glass in my unit, the smell of piss, and mouse shit everywhere. If these jackasses had done what I requested months ago, this wouldn't be an issue. I asked them to put a door sweep on my unit because of the giant gap between the floor and the bottom of the door. Instead, I have an unsanitary unit full of rodent shit and broken glass. The manager and district manager for this place are complete assholes. I was assaulted by another tenant a few months back and they did absolutely nothing. Now, they have offered to move my stuff to another unit, but I HAVE TO MOVE EVERYTHING, not them. They refuse to offer any assistance despite the fact that they are solely responsible for this mess and could have avoided it altogether if they had used any sort of common sense when I originally requested the door sweep. And once again, instead of offering any kind of information, they just sent me a copy of my lease and basically said, "figure it out." Fuck these assholes. Worst management of a facility I have ever seen. By the way, I was a facilities manager for years before I retired, so I have some idea of what I'm talking about. Too bad the clowns tasked with keeping my belongings safe don't. read more

Richard ( manager) was the best! Very helpful and friendly. I will deff recommend this storage place to others

I had storage my stuff at different storage facilities before from shitty public storage and others but this one right here they make you feel welcome and make you feel like they are there for you . Dana is a great person always keeps in touch with you .her and the other workers are always there for you and to work with you and help you no matter what situation you are going through they will help you I highly recommend this storage facility to whom ever would like to storage their stuff because people like them is the reason why I been there for a year 1/2 thanks guys read more