WOW! Charles and Public Storage helped me SO much. my gf moved to argentina for 3 months and subleased her place... I decided to move out of my studio at the same time to save some $$ so i could meet her down there at the end of her internship (YAY)... we needed to put our stuff somewhere safe and clean (because i'm kinda ocd about my stuff :-)) and we found this place! COULD NOT HAVE BEEN A BETTER EXPERIENCE! First of all, they were totally professional and helpful with Q&A. Charles toured the whole building with me to show me all the different units because i had NO idea what size we would need until i saw some samples. he was so good humored and friendly about all my questions. ;) THEN when my gf came by, he answered all her questions, helped us get set up with auto pay and BOOM! we were set to move in. since then, we've been in and out of the building and they always say hi, ask us if we need anything and are super helpful. They even walked all around the buidling for me and down to the corner of the street to look for a cart for me on a busy day when most carts were being used. AWESOME! AND one more thing... he always answers the phone saying "it's a great day at public storage" heehee i love that. Super easy auto pay - no crazy contracts for life - email friendly... DONE. Use this place - (they also give 10% off just for yelping!) read more

This place is stellar!  An immaculately clean, well lit, secure, tight ship, and every other label you would want slapped on and around your stored "treasures".   The "Lifesaver" label definitely goes to Mr.Charles (In Charge!) who came thru for me at the end of an unbelievably miserable moving experience.  All of my surviving possessions ended up as a pile of castaways 3 blocks away on  Zip-Van Island when self-storage suddenly became my urgent and only option. After 2 lengthy calls to competitors, I tried SPS & w/in 2 rings Chuck picked up & immediately got the ball rolling.   I have come to expect bureaucracy in every aspect of modern society, yet here was a man working quickly to expedite the paperwork & initiation to get me in before they closed at 6:45. It has become obvious over my SPS experiences that Charles, or Gordon or ANY staff member, are genuinely trying to help people.  After the day I had, it meant so much more than he could know.  I was able to get it all in & locked up with 2 minutes to spare.  And there is no way I could have done it without Charles' excellent customer service. Instead of abandoning my stuff on the street, it is now locked up in a reassuringly secure location, managed by people who truly care about their business & other people - a rare combination these days read more

What more can I say but Security Public Storage was my first choice after interviewing several Public Storage Companies in San Francisco. If you want to do business in a family atmosphere, Charles and Nickolas are your men. The facilities are very clean and well-it. Double protection, key pads at the front door and in the elevator allow only customers to enter and exit. Very important to me, clean restroom! Charles and Nicolas made me feel so welcomed. I liked the physical layout. Two car parking spaces for unloading. Flatbed available for your use. Charles is an organizing whiz when it comes to filling out the necessary forms to rent from Security Public Storage. I personally felt well-cared for. Nicolas was instrumental in helping me to downside into a smaller unit after I took out about 1/4 of the things I had had in storage. I could not visualize all my boxes fitting into a smaller unit, but it did. The wonderful things about renting a storage unit from Charles and Nicolas are they have all the things one would need like locks, boxes, tape to buy if you need them. They were able to meet my storage needs. I highly recommend your doing business with Charles and Nicolas at the Security Public Storage. It was a very pleasant experience for me. Esther L. read more

About a year ago i moved out of one Security Storage in DC and into my new place across the street from another in SF. I was bummed i didn't go there first as i could have just walked stuff over and not hired movers! 12+ months later and i get to redo my choice. We are redoing our balcony and have patio furniture to store for a few months. Sadly, these guys were 100% booked up! But earlier today Chris calls me and says they havr one unit open! Four people on the wait list, but he recognized our name from the DC location and called us first. I thought the unit would be too big but he insisted i had undercut my sizr. Long story short, the dude was right. I definitely needed the larger size! Good lookin out lil homie. I am pretty stoked to be able to walk over the patio furniture tomorrow. They have carts so it will be sunday cake. I highly recommend this place, just call asap and don't wait until the last second. They are apparently often booked completely up due to having a lot of security mechanisms unlike some of the hobo home storage places around here. read more

Clutter is THE best moving company! I've only utilized movers once but I will always use them or refer them if need be. They're amazing, do a wonderful job and the movers were absolutely excellent and kind! My father (84) kept telling me how polite and kind the movers were! Ryan Lee, Madrid and Malachi Bobbit were THE ABSOLUTE best! They were funny, efficient and super polite. We had a great time with them and will always use Clutter again for moving. I highly recommend clutter for any moving experience. The set Up was easy to use, the guys packaged everything well, and did a marvelous job of packing the truck and got everything on one move. Truly good guys and great company! The supervisor even came out To my home to check on progress and such. Love, love, LOVE this company! Thank you to my movers for making my move so much less stressful. Amd they did it in 109 degree weather and NEVER complained!! read more

I just started renting a space at SPS. The sign up online is easy and just a bit of paper work when you get to the office. Security for the site is pretty good (code in and outs on the outer doors and elevator). There are plenty of carts to use and they usually have a parking space or two coned off for customer use. The space I got was in good condition and has nice tall ceilings so you can stack and stack to your heart's content! The best thing about this place though is customer service. I dealt with Charles on both my visits. He helped me with the paper work, padlock and initial move in. Unfortunately I lost my keys to the lock the first day I had them (moving and such, they just disappeared). Charles was incredibly helpful. He get a bolt cutter from the back and cut the old lock off and got me a new lock all with a smile and humor. I would recommend this storage facility to any of my friends! read more

These guys are so easy and helpful to deal with. I have had 2 rooms there for a year and a half. Charles and Gordon have been there to help with moving issues, and helped me choose the right amount of storage for my needs. They are both very professional. One Sunday a few months ago I showed up at 3:30, thinking they were open until 6, but they close at 4 on Sundays. I had a rented truckload of stuff to add to my storage, and I had to return the truck that night. Gordon was there, and he volunteered to stay open so I could move. He stayed over 45 minutes after closing time. I was blown away that he would do that. (I certainly would not have wanted to stay late on a Sunday afternoon because a customer didn't look at the business hours.) I tried to give him $50 bucks. He wouldn't take it. That is service beyond the call of duty, and I really appreciate it. read more

After a hectic moving day, Charles professionalism and patience made everything better. I had movers scheduled for 3pm on a Saturday and they showed up at 7pm. Not only was I frustrated that I spent a beautiful weekend day on movers but I knew that the storage unit closed at 6pm. Charles waited hours after the storage unit was closed to accommodate me because the moving company had strung us both along. To much surprise, Charles greeted us with a friendly smile and the most delightful personality. For a minute, I was completely caught off guard because I couldn't understand how anyone could be happy after this situation. At the end of it all, life truly is too short to waste one minute angry. Charles helped me change my mood and tomorrow is always a new day. I give an Charles an A+ on customer service, professionalism, and going above and beyond! read more

This is an extremely professional and well-run business. The facilities are spotless and well-organized. The most satisfying part of my experience, however, is in dealing with the team who runs the company. I've mostly dealt with Charles in the main office. He is smart, efficient, and, most importantly, willing to go out of his way to help. For example, recently I had a critical need to access my stuff and, as I pulled up at closing time, I realized that I had forgotten my key. This was a huge problem because I was under a work deadline. When I explained my problem to him, he graciously agreed to stay and hold the facility open for the 20 minutes it took me to retrieve my key. I've heard multiple similar stories from other customers there. It's awesome to find folks like this willing to go the extra mile. read more

I cant say enough about the staff and their way of doing business its great. In the past my partner was very ill and they expressed concern for his well being and making sure I had no worries in having to move around alot things therough the whole thing. I recently was a little forgetful having to get my dads ashes and some musical instruments to which are invaluable and very sentimental to my family, well long story short I received a phone call within minutes of my departing the bldg.to be informed that I left one of the instruments behind and that they had it in the office for me to retrieve. Something I will always be greatful that they had my back in a time where my mind was clearly in a million other places..Trust me your stuff is most definitely Secure Here....Beau Billingsley read more

the good: - courteous professional staff that can be friendly too - clean, secure & quiet - convenient drive-up access - better than average accessible hours. the bad: - narrow aisles, making move-in/out a bit challenging. suggestion: pull your 4-wheel cart, rather than push - necessary around corners. the ugh: - motion sensor lights on short timer, resulting in darkness until i navigate down the hall to trip them back on - again & again. summary: not designed for the frequent flyer. yet, i've encountered zero resistance or animosity from the staff in my daily visits. my chief objection is the above-mentioned lights issue. most people who store here rarely visit here, so i am almost always alone and left isolated here - enjoyable for me. yakkety jak over & out read more

Needed short term storage at the last minute and found these guys here at Yelp. Reviews were right on. I found Malcolm to be extremely friendly and helpful. He showed me lots of different options for my storage needs, which were 4 beds and 2 sofas. He also really helped me figure out what space would be the best for my particular needs, which was for my business. The savings were great and I loved that they have a parking space for me across the street while I'm helping my movers get the stuff in the unit. Everyone here is super helpful and I would definitely recommend again! Charles was sooo nice helping me move out and Malcolm volunteered to cut my lock off when I forgot the key to my unit. Thanks again! read more

I had the best experience possible. I was living in Indianapolis when I arranged with Charles to rent a space for my things which would be arriving via moving company. He worked with me to find two units on the same hallway so I could go through my stuff when I had time in order to put everything into one unit. The facility is super clean. No dust and dirt like there are in other places I've used. While I was in San Francisco I was in and out of the building once or twice a week and never had any problem getting in. Two days ago another moving company came to pick up my things to move to another city. Charles worked with my friend in S.F. to arrange the pick-up. Thank you, Charles! read more

As a customer since October 2006 (4+ years), I have nothing but high marks for these guys. My storage unit has done just what it was supposed to and without incident. While here, I was always greeted with an amazingly helpful staff. Always courteous. They also made some important upgrades to the building a couple years ago. Monthly rent is fair with slight increases over the years. Even regarding a slight billing mishap, they were completely professional while working with me to get it corrected. A little civility on your part does go a long way. Keep in mind that it's the city, so parking may be a little tough at times. Just plan your visit and have some meter change handy. read more