I can not stress enough how wonderful this dealership is! Tony Maddaloni is the nicest most genuine sales person. Really helped us out with the purchase of a used Elantra! I recommend going to visit Jerry Seidel and his team. You won't regret it! read more

My experience at this dealership was extremely poor and very disorganized. We arrived early in the morning and spent more than 7 hours at the dealer. At no point was I seated in an office to properly discuss the price or the loan terms. I was only told verbally, and on a poorly written piece of paper, that my monthly payment would be $399. After a long wait, and being very tired since I was there with my family (who are witnesses), we left to get something to eat. When we returned, all the paperwork was already prepared for signing. Only at the very end did I realize that the payment was not $399, but higher. I complained, and David Finamza told me that this was the only loan they were able to obtain. Additionally: The loan was supposed to be under my wife's and my name, but they ended up putting it only under my name. I was informed of the final payments after everything was already signed. I was never properly taken into an office to discuss or review the loan details. The vehicle was delivered without floor mats. I complained the same day, and the salesperson told me he would call me to give them to me. He never called. Two days later, someone called me saying the floor mats would cost $125, which is unacceptable. David told me that once the plates and registration were ready, I could pick them up at the dealer. Instead, they lost them and sent the plates and registration to my old address in New York without authorization. Everything about this purchase was chaotic and poorly handled. I filed a report with Hyundai Corporate, and I was contacted by Hyundai Consumer Affairs. This matter is currently under investigation. This dealership shows very bad sales practices, and I strongly advise anyone considering buying here to be extremely careful. read more

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I was unhappy about the document statement concerning why the car (2025 Tucson, 1051 mi) was towed to their dealership. Car had electrical failure in traffic as I waited for the traffic light to change. They protected themselves with the write up and I'm left with no reason why the car was towed. Said they couldn't confirm my issue with the electrical system. They essentially lied to me‼ read more

Where to start? They harass you to buy a car you no longer own. Even after asking to be off their phone and mailing list. When you did own it, they had it in the shop for recalls for a month but never properly fixed it. When you were looking at their cars they never call you. Had much better experiences at other dealers in the Hyundai family. 4 years after reporting them to the BBB they still try contacting me over a vehicle I no longer own. read more

Communication at this dealership is horrendous. Broke down on the highway. They towed it to the nearest dealership, which was Seidel Hyundai, being only a mile away. I called and left a message that the car was being towed there. No one answered the phone till close to 10 o'clock. They never reached out to call me. They would not work on my vehicle since my dealership had just had the car last week. I understood that I asked for a rental. They said they had none. Service manager has no customer service skills saying I was yelling at him. When I'm explaining my situation. Now I have to pay to have my car towed back to my dealership, which is 30 miles away and no one is responsible for it but me. Unbelievable, how when you're buying the vehicle they tell you everything will be taken care of with your warranty. Too many loopholes it's been a horrendous experience and I found no one that wanted to help me get back to my home. Very sad how no one takes the extra effort to do the right thing. I read the reviews and it was a 3.2 rating. The other reviews were spot on. read more

Came 2 hours for a car that I confirmed was still there 30 minutes before I got there and I get there and the car was sold. Unprofessional staff. read more

The service department lied to me and told me that my 2017 Elantra doesn't have an oil indicator light when I asked why the oil light didn't come on when the car was low on oil. They further lied by telling me it is normal for the car to burn 4 quarts of oil and have no oil left before the car is due for an oil change. They said that isn't a malfunction; it's "normal wear and tear". I took my car there for a bearing clearance test to see if there was a potential manufacturing defect with the engine and they refused to perform the test. read more

Salespeople were nice but service is awful - gave us the complete runaround on a recall. They told us that there was a known engine issue with the oil and we had to get an oil change every thousand miles for at least three months to prove to them that there was an issue. We did exactly that and then they brought it in for another test and tried to say there was sludge in the engine and because we didn't have five years worth of oil change receipts, we didn't qualify for the replacement. Then on top of that, they sent us home with an empty oil tank. They didn't even replace what they took out and we didn't realize it until we got home. I will never get another Hyundai either and if I do - it won't be from Seidel - complete incompetence. Also, if you give them a negative review on Facebook, they will block you from their page and hide your comments which is insulting to the integrity of online reviews. Grow up and provide real customer service please. read more

They use a dealer installed bump label which is fictitious to negotiate off of. Bad business practice makes it non transparent. Salesperson is was wonderful to my parents it's not his fault it's the Seidel scam. read more

Seidel Hyundai - Auto Repair Near Me - Reading, Pennsylvania

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If possible, I'd give zero stars. I've never purchased a vehicle from this company nor will I ever do so. Yet somehow they have my contact information and call me regarding my old Hyundai. I've tried contacting them to tell them to stop contacting me, but that didn't do a thing. I have no intention of trading in my car. I will drive it until it dies, then, when I purchase a new Hyundai, it will NOT be from Seidel because they contact me and I can't stop their automated phone calls. read more

Update: So a used Hyundai Tucson with 60K miles, purchased less than 2 years ago with less than 20,000 miles on it now needs the transmission to be completely replaced. $4,000 to $8,000 additional cost to buying this car. Avoid Hyundai Tucson. (Again, staff here couldn't be nicer) Pro Tip - If you are going to buy a used car here, go for the extended limited warranty. Less than 2 years and 20,000 miles on my Hyundai Tucson, the transmission is now shot and I am going to have to have it towed to get fixed for who knows how much. I would have expect a higher quality used care from Hyundai, but I guess it is what it is. Since it hasn't been driven much in the last 12 months due to COVID-19, maybe COVID impacts transmissions. With that said, the staff here are very nice and have returned all of my phone calls. The purchase process was very smooth and certainly did not have any hiccups at the time. My one star more or less reflects the poor quality of car Hyundai's end up being sold when they are pre-owned. I will not be making any future used car purchases at any Hyundai dealerships. I think any well put together car wouldn't start having significant problems until they are at least over 100k miles. read more

Not even worth a star . Purchased a new Hyundai and was told free oil change for 3 years or 36,000 miles . Went for my oil change drove over an hour and took day off from work because of there service hours to be told it's every other oil change . The sales person never stated this . Husband has car from different brand and gets 8 free no questions asked . No customer service and will never go back . read more

they are the worst my car was part of a class action lawsuit for the engine. Adam in parts tried to tell me my spark plugs and oil need to be change. it was the issu. my car is there yet again twice in one week. there costumer service sucks. read more

Lured my elderly father into their dealership with an $25 gift card and convinced him that his 2018 Hyundai with only 9000 miles on it was now out of warranty. Convinced him that he needed a new Elantra because it would be under warranty. Basically took all his equity ($9000) and stuck him with a new 5 year car payment. Not sure how they sleep at night! In my opinion, they are definitely taking advantage of the elderly! read more

Terrible Service!! Take my car to get repaired for a recalled parts, and my car was returned to me with the alignment completely off! Even after paying $170 for the servicing they would not correct the alignment! Very very unprofessional there. I would not advise anyone to take their vehicle to this dealership. Your better off going to a local garage! read more

They should have not lied to me about the tread on the tires of a car I had just bought @CarShop. The person in a white shirt at the Hyundai Dealership, he wasn't a mechanic, told me that I needed tires & showed me numbers of the tread. He showed me numbers of 3 on one & the rest were 4's & tried to sell me new tires. He shouldn't have done that because, well the fact is that, I can't trust them! Period!!! My car's tires read 1 is a 4.?, there's one that is a 6 & the others are 5's. When I took it back to @CarShop, they check them again. They also rotated the tires so that I'd get even wear. I'm def not going to mind driving an hour to get to @CarShop in Chester Springs, PA to have my car worked on by legitimate & honest workers. Oh & btw... I took my car to the Hyundai Dealership for a recall that needed to be done because the last driver didn't do it. That Dealership had bad ratings but I brought my car there anyway because it was the closest to me. I bought car the as soon as CarShop told me about it. They did their Multi Point Inspection, cleaned it up, painted the hood, fixed the little chips w touch-up & I had the car on the third day at my home. I have to say that the Hyundai Dealership did wash my clean Black 2014 Hyundai Santa Fe. When they brought it out it was wet & mycar ended up having spots all over it. It was a nice gesture but you could have followed thru & dried it. The cars BLACK! You should already know that it's gonna spot if it's not dried. I wondered... Was it not dried on purpose because I didn't buy the tires? read more

I was prepared to buy a car the same day but when I called this location they did not provide good customer service. They picked up the phone and didn't say anything until i said something just silence on the phone. I drove 40 minutes away to a different hyundai because the customer service was so much better and purchased the car that day. Customer service goes a long way read more

I feel taken advantage of by this dealership. Test drove Tucson and Elantra. Took delivery of Tucson on 8/23/18. My trade in, an A+ Town &Country leather interior 4 door all pwrs, fully loaded, other dealer tell me, between 13000.and 15000. Seidel's first offer was $10000. I had a $3000. Down pmt. They didn't even give me time to get my own financing. Nor, finance me via Hyundai to get the incentive of over $500.00 back. Did all this w/o including me. Rushed me thru the whole deal. Kept me from 3pm until 8:30pm to which should not have happened. I'm 64 and feel they stole from me. I did a comparison w another dealer. Not even the Owner of Seidel greeted or thanked me for the sale and he walked right passed as I sat there. Wish I could give the car back and start over again. read more

I purchased my new car from this dealership in July 2012. I was just driving by and decided to stop in to check out prices. When I got there sales consultant Steve Wentzel was fast to come out and help me look around. I saw a car I liked and Steve took me on a test ride. The car was very nice so much that I asked Steve how much could I get for a trade in. The price that Steve came back to me was to low. I checked out the price for my trade in before I arrived there from the Kelley Blue Book. Steve went back to his boss Jerry Seidel and got me another price the price was great. I then said we have a deal. So I was waiting for the paper work. When the paper work came I signed it. At this timeit was getting late and they were closing for the night.I decided to take my old car back home and pick up my new car in the morning. When I got home I was looking over the paper work .I saw on the paper work that I paid $ 1,490 over the MSRP sticker price. The next morning I questioned Steve about this. He told me that for him to get me the price for my trade I had to pay that price that included lifetime powertrain warranty. I told him that I did not want the lifetime powertrain warranty he told me that I already signed for the car and that was the price. I then told him that I did not want the new car. He told me that he owns my old car and the new car is mine and he would have to look up the trade in value for the new car. Just keep this in mine the new car never left his lot when he told me this. I took the new car home but was very unhappy with the way I was treated at Savage Hyundai and scammed. I love the new car but paid way to much for it. I priced the same car at another dealer and for the exact same car it was $2,000 less. I called back the Savage Hyundai 3 Days later with 49 miles on my new car and asked if I could gave back the car becuse Savage Hyundai just left a bad taste in my mouth. I spoke with the manager Jerome and he said "I told you that I am not taking the car back". Later that night I got a call from the owner Jerry Seidel and he asked me what could he do. I told him that I just wanted to just return the new car for a full refund. He told me that he could not do that but he threw some oil changes in and a spare tire kit and a few free inspections in and if I got my car serviced there I got a free car wash.I thanked Jerry Seidel but he could have done more. I called my sales consultant Steve Wentzal about a week later to ask a couple of questions about my new car and Steve told me he would get back to me well it has been 30 Days and I am still waiting for your call MR. Sateve Wentzal. I would not recommend Savage Hyundai because of this BUYER BEWARE. read more

ABSOLUTELY THE WORST EXPERIENCE EVER!! I've never been treated so poorly in my life!!!! First during the test drive, the salesman kept placing his hand on my arm. I didn't think much of it due to him trying to be funny. Later when thinking about it... me being a younger women I felt that was very inappropriate. I do not want some stranger touching me!!! Second, they did not want to work with me on the pricing when I explained the price isn't were I needed it they kept pushing me to look at a old car that smelt like smoke. They made comments about how I needed my fiancé there to make any decisions and basically that I couldn't do it alone. The salesman then told me something personal about his life to probably make me feel bad. I expressed I was NOT interested in the crappy car they were trying to sell me. I salesman then told me to go outside which was where the old car was and told me to test drive it. I told him I was not doing that and was ready to leave. I've never been insulted so badly. I said how I loved my car much better then the crappy car he proceeded to make remarks about how that's weird that I would like my car over his crappy car. I have many people looking at cars right now that I know of. I told EVERY single one of them not to go to this place. I found a car at Lancaster Hyundai and it was a completely different experience. 0/10 recommend. read more

Okay so where do I start about the terrible treatment? I bought my 2015 at Seidel. They sold me tire and rim insurance, which really is a waste of money. I had a bubble in my sidewall. It was on the front tire and I became frightened because someone was just killed because their front tire blew. So I called and inquired and I moved 2500 miles away and basically I was told see the paperwork you were given. Well, so the holidays were upon us so I looked everywhere for my odd tire size. I called the tire dealer on the pamphlet and they said yeah not our problem find a dealer. I was very concerned and I found a place that had my tire size. I realized in order for me to feel safe again I would have to pay for this tire out of my own pocket. The tire place said you have lock lug nuts I went into my glove box NOT THERE. I went to the rear where the tiny compressor is NOT THERE! So I called Seidel and inquired about maybe it being somewhere else? We have a universal one we don't use yours. I said okay well obviously I never received one. "Not OUR PROBLEM!" So I went to the dealership here in Nevada and the lock cost me $47 with tax. I explained the situation, you must talk to the dealership that sold you the car. I contacted the salesman who sold me the car and said I was sending them the bill well his answer was you can do what you want but you're not getting any money for the part. WOW! I purchased 3 cars from this place and you are going to treat me like that? Haven't heard the last from me! Okay well I guess my big mouth got me somewhere! The owner Jerry Seidel called me and apologized and is going to reimburse me for the lock. He said it wasn't worth arguing over for a good customer! Thank you Jerry! read more

My Sonata was 11 years old with 128,000 miles on it with no major repairs ever. Had no intention of buying a new car but while waiting for my car to be serviced I decided to test drive a new Elantra. Without any pressure, I walked out with a new car at the price I wanted! Thank you to Matt Bergman! read more

Customer service was excellent!! I recommend Tyler W, very thoughtful salesperson and intend to go back. Also recommended to a friend who went the next day and bought as well.it is a shame referral program does not exist for used program as well. Very satisfied with my purchase so far. read more

Seidel Hyundai - Auto Repair Near Me - Reading, Pennsylvania

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The sales and service team know how to treat their customers. Great experience with this dealership. Would buy from again!!

We bought a new car from Chris Caruso at Seidel Hyundai and it was a great experience. We had only planned to take my Sonata in for routine service, but then we saw the new model Palisade on the lot. After test driving it we just had to buy it! Thanks Chris! Great experience! read more

Awesome service great team at seidel Hyundai

Went to another Hyundai dealership last night. I'm considering trading in my 6 week old vehicle from the bad taste that Savage gave me. The finance department looked over my Savage paperwork (which I had in the glove compartment) and it was EXACTLY as I suspected! I paid well over sticker! Son of a bitch! Ironically the second day that I went back into their dealership with my possible buyers remorse, I sat down with their finance manager and showed him all of the numbers that I went over after getting home with the car the night before. I told him that I believed that they were OVERCHARGING me. This "man" yelled at me (in the showroom) so loudly that you could hear a pin drop. Yep, he knew that I was onto them yet the pricing was never adjusted. I'm filing a complaint with the BBB. These scumbags need to be stopped. read more

Very poor experience trying to buy a car. Long story short, I was told a price then after showing some interest was told a different price (1000.00 more) . I was told this is very common practice. Jerome seidel "sales manager" told me they can and do change prices all the time (even tho I had a verbal agreement). He also told me these are his cars and he can sell them at any price he wants. It is this type of arrogance and treatment that gives cars sales man a bad name. I have no patience for a place that doesn't stand by their word. Do yourself a favor and go to a different dealer. Mr Seidel hate to break it to you but your not the only car dealer around. read more

I had a great experience buying my car here. Matt Bergman was a fantastic sales associate. There was no pressure and he made sure to get the right deal on the right car for me. read more

I had a good experience at this dealer in the leasing of an SUV. But here's the thing, I went in knowing what the current offer was, from their web site, on the vehicle. So there were no surprises. You have to do your homework before going to a dealership. It's too late to complain after the deal. The salesperson was very courteous and helpful. Of course, as is the case in all dealerships, they will try to sell you additional packages, because they are in business and have to make money. Always vet these packages carefully to determine if you really need them. Overall, it was a good experience. read more

This is my 4th Hyundai purchase at Seidel and besides loving the cars, the sales staff are excellent! Matt Bergman was so helpful and very knowledgeable. He made the whole experience a very pleasant one. He is my new "go to" guy! I highly recommend this dealership and especially this salesman, Matt B.!! read more

I will never buy or have my cars serviced there. Was lied to. I was told free inspection & emissions if you buy a car from us and covers all other cars you own. I asked again free inspection & emissions? Told yes.. Sold.. First time I took one of my other cars in they tried to charge me for emissions when I complained about it they came back a few min later and were going to charge me half price.. Still higher than my normal place I go but what ever.. I was still pissed and let them know I was lied to.. They then said ok we will cover it this time.. I own 4 vehicles and will only take the Hyundai back for warranty or recalls. I do not like being lied to!! read more

I couldn't be happier with my new 2016 Elantra and I've never experienced such an effortless car purchasing experience. They went out of their way (above and beyond what I've seen elsewhere) to make sure I was 100% happy before my purchase. They went over every possible detail in a conveniently brief amount of time; they could not have been more thorough and timely. And the purchasing process was effortless. I love them! read more

So I get invited to their Holiday's sales event at Seidel Hyundai in Reading, PA with an enticing trade in offer. In need of a new car I go to check out their inventory hoping to find a good deal. The day was drizzly and chilly; however Toni the sales rep gave it his all trying to fit us with the right car and test driving. Although not an easy day he was patient and did his best under the circumstances (a little nuisance that the sales rep does not know the asking price and that has to be figured out by finance after you show interest). Finally we showed interest on a 2014 Elantra SE with 24000 and back up camera. The trade in offer for my used Hyundai on the invitation flyer went from 4400 to 1100 in reality. As well their asking price for the Elantra was 15980. I declined the trade in making their asking price now 17000. Check this car in KBB new and see that it is very shy of 20G for is trim opt. Check it used and see that is shy of 13G. Interestingly enough I have searched the web and found many dealers with sales at 11G to 14G with same miles and trim. Very few would even get close to 17G and this car new is very close to 17G (their selling me a 2014). Really??? Of course I kindly rejected purchasing it and was ready to graciously walk out. However the sales rep Toni insisted on getting me to provide a counteroffer. I really did not want to oblige (as I felt would be a waste of time). But ended up telling him close to 12G (based on my research on KBB, Edmunds and nearby dealerships online prices). My wife and I had agreed on 12G prior to receiving their asking price. He took it upon himself to take that number to the GM (which was not even my request). The punch is the GM came over and very standoffish said 12G thank you for your time. Confused!?! He later added that is insulting (with major attitude). Really? I tried to stay cool but couldn't. I said I'm insulting? You are insulting me!!! The way he came to the sales desk was unmerited (and even if it was, is that how to treat a potential customer)? Toni and the owner (Seidel) tried to calm me down (I just needed a little time to recover as my response affected me corporally). So obviously this unneeded incident also affected my wife. Toni and the owner were very gracious and said they will handle it as soon as we leave. Another punch tho, the general sales manager Jerome's last name is Seidel after searching in their website and finding the list of staff (he is JR). Well I'll leave it at that as my goal is to state as much facts as possible and as little opinion as possible. Thanks for reading. read more

I actually had a good experience. This was my first time leasing and was treated with respect. My only thing was all of the fine print with the numbers, however it was thoroughly explained to me in clear simple terms. I would go back again and recommend to friends. read more

I would NOT even give Savage Hyundai one star. I walked into the dealership on May 28, 2014 just to look around and somehow walked out about 4 hours later at closing with a leased 2014 Elantra. I had a similar experience as Jeff J. Lies and scams seem to be their method of operation. I took it personally since I am a senior citizen and female. I also signed papers very late and was very trusting of my salesman Chris Caruso and I believe it was Steve Kroninger who handled the financial end and paperwork. By 9:30 that evening I was in possession of a leased vehicle. My car was "gone." It was only when I got home and read the paperwork I realized I had not signed what was verbally agreed to, repeatedly, in front of me as well as my son. Trade in was $1000 instead of $2000, and buyout was $12,921 instead of $12,200. Early next morning, approx 11 hours later, I reached my salesman, Mr. Caruso, to tell him I thought there was a mistake in the paperwork. When he said no, it was not a mistake, to come in and we'd talk, I immediately went to the dealership with keys in hand and asked for my car back, I don't want the new car. I was told they no longer had my car, I could not have it back, that I had signed the papers, deal was done. I should have stood my ground and insisted, as it was less than 12 hours later. I did not, shame on me. I did however finally after much arguing, get the extra $1000 for trade in, but not the $721 they added to the buyout price....their reason? They said they quoted me on a different car...one I had never looked at. I believe they were Steve Kroninger's words. . I was also incorrectly told for the 10 year power train warranty ALL THE SERVICE had to be done at Savage Hyundai. That is also not true. Yesterday I recd paperwork from Hyundai Motor America in California with a telephone number which I called to vent to Hyundai about the treatment I received from Savage Hyundai. At this time I presently have a case open with Hyundai Customer Connect. My car is presently due for an oil change and I refuse to return to that dealership. I have an appt with Hyundai in Hamburg which is where I will have my service done. The way I was treated and lied to so many times during this transaction left such a bad taste in my mouth that I actually dislike the car. Word of mouth is the best advertisement and also the best deterrent, and trust me, I cannot count the people I have relayed this negative experience to. BERNICE M. Wyomissing PA read more

I went to Savage Hyundai a few days ago to take a look at their used car inventory. A sales guy named Eric was very helpful and took the time to answer my questions. We discussed warranties and he explained how their lease programs work. I was surprised that I did not get the hard sell or pressure to buy that day. He found me a great deal on a 2012 Veloster, but I need something with more room. When the time comes, I will most definitely be purchasing my new car at Savage Hyundai! read more

Great experience!!! Terry Grube my sales rep was very polite and knowledgable. Everybody on the sales team from management on down treated me like a king. They all worked with me to make my visit and purchase a wonderful experience. read more

Kathy was very helpful in purchasing my second Sonata from there. Would recommend. Everyone was friendly and helpful.

It started with them 10-2015. I bought a used Sante Fe $15,000. They would have done just about anything to close that sale. I didn't even have it six month's before the transmission went. I had to pay 200 deductible to get my truck back + they wouldn't give me a loaner when they had my truck more than a week. The head mechanic told me I was lucky I got that at all when I raised hell about it. They gave a credit for a detail. Which that and a free oil change I never used, do to lack of trust. 3-2017 I trade it in at ANOTHER Hyundai dealer and go back for my GAP coverage refund was told I should have it in 90 days 3 weeks later the papers were not even filed. I tried calling finace for a week no return call. When I went to the general manager for the entire dealership he is totally ignorant to me. Giving me excuses and acting like it was my fault nobody returned my calls! It is now 5-12-2017 and I still haven't gotten my refund! BEWARE NEVER AGAIN! Try the other Hyundai dealership about 25 minutes away. MUCH BETTER!!!!! read more