If I could rate it 0 stars I definitely would. THE WORSE customer service ever from the employees, very unprofessional, nasty attitudes. They tried to up charge me more than they were supposed to to get my car dropped. They didn't explain charges/fees that would apply. The Owners are very rude, unprofessional, and racist people. BEWARE of this "business". read more

They will tax tffff out you ! So please try to park in areas where you can , they will make rent with a day of taking your vehicle. Mind you they towed my car, I had called while the office was still open and they told me I had to wait until the next day to pick it up because the office had been closed! When I went the day of ; early as ever , they wanted to charge me for the overnight stay and for the model of my vehicle being electric another extra costly price to take it out , nearly $700 just for one night . WORST PEOPLE EVER . They don't even try to help you . Just as*holes overall. I get it's their job , but it feels as if they try to scam you a bit into paying them more money for the time that passes . Deserves 0 stars truly read more

Drivers are reckless and have some serious road rage issues. Just had driver aggressively tailgating, swerving in and out of lanes, cursing, screaming and flipping people off out his window. He wasn't even on the right side of the highway to respond to the accident he was towing for and cars were pulled over to the sides of the lanes as far they could be, but he still was raging and trying to plow right through. Almost rear-ended me and had to burn rubber not to. This is dangerous and unacceptable behavior from a motorist responding to a roadside emergency. read more

We were their victims. They colluded with WAWA in the wyomissing borough to scalp No King protestors who may have been WAWA patrons but also part of the protest held for only an hour and a half. WAWA got more business in that time period from the protesters and Matos were called at least 3 tow trucks at one time to pick up vehicles, and wait around for owners to come back to their car and pay them $180 cash only. They pointed to WAWA signs (which actually did not meet pa requirements to post at entrances and exits in large metallic letters about towing) They did not provide police numbers that authorized their towing for each car. One young women was in tears and had to come up with the money. Yes, protesters greed in America is alive and thriving. read more

If I could rate them 0 stars I would. Rude, lazy office workers who are extremely unhelpful. The only reason they have positive reviews on their website is because they offer a 10% "discount" if you leave a positive review. Horrible business, taking advantage of people. read more

Iv used Matos a couple of times. Always on time. And drivers always curtious and knowledgeable.

THE WORST RUDE SERVICE YOU WILL EVER RECEIVE DONT GO HERE!! They charged $610 for TWO HOURS for a stolen vehicle in an accident and wanted the VICTIM to pay !!! The gentlemen showing us where the car was but also on the phone trying to buy a red motorcycle from someone. And then took a break to scream at the victim. The poor Victim got yelled at for trying to take kitty litter out of her own trunk! So unprofessional and heartless. I am disgusted at the woman's attitude at the front desk she was not helpful at all and LOVES the sound of her OWN VOICE. Hence the longest voicemail greeting I have EVER heard. Entitled greedy company who absolutely DOES NOT deserve the money they make for the work they put in. read more

The staff in here was really helpful and patient with my situation. They made sure I went home on the same day. Even when I felt like giving up and just leaving my car there they pushed me to keep going. I really appreciate you guys and all your help Jenny and Geo I really appreciate it. read more

My car would not start and it was stuck at a restaurant. I called and the customer service person who was a lady was extremely courteous. Told me and estimated time and they delivered. The tower was also kind and knowledgeable and told me exactly what is wrong with my car. I would highly recommend them! Quick service at an affordable price. read more

Driver was ignorant, he backed up and almost hit us standing on the side, damaged my van,denied doing the damage when I have the whole thing on video then charged $550 for almost running us over and damaging the van. They have a contract with PA state police so we had no choice but to let him do the job when I had a truck there for $125 to do the same exact job. read more

Matos Towing & Recovery - Auto Repair Near Me - Reading, Pennsylvania

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Most unprofessional place my car was towed at 12:09am for parking at a spot that was reserved from 6pm to 11:59pm sad part is my girlfriend works at piazza who uses matos and I work at another dealer who uses them but that would definitely change as it seems their towing guys are more concerned on their commission than their morals so all in all I had to pay $280 to get my car that wrongfully towed read more

Matos Towing & Recovery - Auto Repair Near Me - Reading, Pennsylvania

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Wish I could give negative 5 star review, first off this company has a contract with the state police which im sure pocket some of the cash. So I got stuck in a ditch... OK yes my falut so I had a tow truck company come out for $125.00, so since someone call the police this company came out n police said it trumps my tow company. So had to use them, so the driver not only was a complete failure/miserable person. Almost ran my wife over/the other tow company I had already out there. Didn't have a care in the world state police either. So as he pulls my car out, damaging the vehicle said it wasn't his falut when I have proof of the vehicle before he started.. anyway so he pulled the vehicle from the ditch. Than said $550.00..... WHAT!!!! The cop said I don't have any control over it, well no kidding cause u may get half of it... extortion company you can't deny them nor was I able to use the company I already had out there to do the job.. read more

This place took our car to their storage yard against our wishes and the fee is huge. I have notified the Reading police who, evidently, have a contract with them (through the city) so that they can gouge us all. We all have the right - by law - at the scene of the accident, to have them tow it elsewhere (in our case about a block up the hill from the accident) but they didn't. Total price gouging to get it out. read more

Thanks to the professional and courteous tow truck operator that got my car started this morning. Arrived in good time, had me on my way to work quickly. Excellent job, highly recommend Matos Used Auto. Thanks for job well done! read more

My car broke down at a busy intersection. Matos was on my insurance, they came an towed the car to my specified location within the HOUR. Very careful, very professional! I highly recommend them! read more

I had a great experience with this company. They were great to work with when it can to getting my car towed.the driver was great at what he does. I will use them anytime I need a tow,............................................................ read more

Car broke down on 422 the police called Matos for me they were very helpful. Took my car to the garage and waited there with me until my ride picked me up I really appreciated that cause it was really late at night . Thank you read more

Matos towing thank you so much for towing me. They came within 15 minutes of me calling due to a flat tire I had. the gentleman that came moved fast to get my car off the side of the highway. They also we very nice and concerning people. They loaded my car up in a few mins and took me to where I needed to go. their prices are very reasonable and they are very good people. I would 10/10 call them before I call AAA. Thank you so much for the tow read more

the best towing companies to be and have have been in reading. they help with pricing if you're respectful and help with any other help needed. i'll tell you right now if anyone has bad reviews on this it's because 1 , they're guilty and know they were in the wrong or just too immature to realize it or 2 , came in with an attitude thinking anyone is gonna look at them like they're worth helping or 2 . the prices are great they treat customers as well as their workers with the upmost respect. never heard so many grown people thinking that over due tickets or parking in front of hydrants or in handicap is not enough of a reason to get their shyt taken away. Reading is filled of the most ignorant immature people and Matos is the most patient and helpful people to these scums. why have 6 cars if you cant find parking for one ? everyone who have bad reviews on here needs to find a way to better their education on vehicles and the areas they chose to lay their cars read more

Top notch, professional and fast. Unlike most towing companies Matos cares about their customers, i was amazed at how good and caring the drive was as well as the office team. I'll never call another towing company again!!! read more

My car broke down the other night, it was like 5 degrees, and I was really thinking I got myself in some trouble. My insurance company called Matos to send out a truck. They were very professional, made sure to get me into the warm truck, and very carefully loaded my car on the flatbed. These guys literally saved my life and I really appreciate it. read more

Created this Yelp account just to express how unprofessional this organization and business is. I mistakenly parked in a towing area and as I was coming out to my vehicle they had the cable hooked up to my truck. It was not yet on the tow truck and it had not moved whatsoever. I apologized and said I would gladly move the vehicle and there was no reason to tow me. They refused to remove the cable unless I paid them $50. There was a guy next to me that was in the same situation but they actually had part of his vehicle on the truck. Apparently the other guy knows someone that works at the company and they let him go without paying a cent. I was aware of this and asked that I be given the same treatment. The guys refused and said they would not remove the cable unless I paid them. The gentleman who got away free even asked them to remove the cable and to let me move but they again declined. It was my mistake for parking in the wrong area and I have no issues with paying for a penalty if everyone is treated the same. This is completely unprofessional in giving preferential treatment to certain people when the same violation is being committed. I will never suggest this business to anyone and I will go out of my way to express to everyone I know not to use Matos towing for any service. read more

I lost my car key at Ross' s Store on Papermill Rd. Reading as i was traveling to NJ from York PA. Being stranded 1hr away either direction York or NJ, i stayed overnite in Reading til the next day Monday. My Sunday was stressful to say the least!!! Things got better on MONDAY, when Tony and his helper frm Matos towing carefully and efficiently towed my Infiniti to Bennett Infiniti in Allentown PA. Thank you, both for being corteous and waiting to make sure your job had been completed to my (the customer) satisfaction. I have you down for any future needs. All went well after that...im back on the road! read more

They wound up selling my account, against my knowledge and consent, with just a few hundred dollars left to pay off, after I just got done telling them I was going to pay it off completely, to a finance company in Texas (I am in PA) with a very, VERY bad reputation. After making an advanced payment to them -when I did not realize my account had already been sold and they still chose not to inform me even though we spoke every 2 weeks over the phone - they neglected to update the finance company of the updated due date and I had to fight with the finance company for 3 days to get things straightened up. When I asked Mato's for assistance, they said "there is nothing we can do, your account is already sold". Now I have to pay 6$ for every payment which was NOT apart of our written agreement. I also looked into my contract after all this and it does not say LITERALLY that I given them permission to sell my account. I have already told them, I will NEVER do business with them again. Their vehicles are NOT worth the prices they slap on them but I bought mine there because of the guaranteed financing since I had no credit. Just be careful! read more