I recently came here with my sister so she could buy a vehicle. We really enjoyed our sales guy…read moreRuddy. He was great to work with and made the experience very seamless. The only negative thing that I have to say about the experience is that I had asked when we sat down for the loan what percentage the rates started at. We were told they started at 5.25%. My sister has good credit so I wasn't expecting her payment to fall in a much higher percentage bucket. We were good with the price of the vehicle, and the warranty that she added on. However, and this is a big however, until we were signing the documents, did we see for the first time that the loan she was being given was at over 14% APR. This is absolutely ridiculous and unheard of for somebody who has good credit. We wasted no time going over to Navy Federal and securing her a proper loan at a reasonable rate. The amount that Carmax was trying to charge her in interest was more than half of what the vehicle cost with the add-ons. Let that sink in. Do not sign blindly and make sure you understand what you would be paying in interest. I highly recommend getting pre-approved elsewhere for a loan first and not using their financing. You have three days to get a loan elsewhere and have it changed over, but I would suggest making sure you're eligible before you go car broke. We didn't see any of that until half way through signing the contract. Kind of crazy!

WARNING! Do not buy a Tesla from CARMAX. They will tell you to buy an extended warranty and that…read morerepairs can be done there with authorized Tesla Parts. THAT IS A LIE. CARMAX does not do repairs on Tesla's, they will send you to the Tesla dealership on military highway. Once there, Tesla does not accept third-party warranties you will have to pay for all repairs out-of-pocket with a hope of reimbursement from Max Care. If they approve the reimbursement, it will take 3 to 4 weeks. It's been a cluster bomb. I hope to save someone a ton of trouble and Time.

I wanted to take a moment to say that my recent experience with Driver's World was the best…read moreexperience I've ever had purchasing a vehicle! Demario Street was on top of the game from the moment we first spoke on the phone til I drove off the lot in a vehicle that far exceeded my expectations. He was very down to earth, knowledgeable, and stayed on point til I was nothing short of happy with my purchase! I highly recommend Driver's World (and Mr. Street in particular) when you are in the market for your next vehicle! wdodson NFK

I waited a while to leave this review. Naturally, the day you buy the car is the best service…read moreyou're going to receive at a dealership. For me, every time I have come here has been an amazing, gracious experience. I was sold my car by the dapper C.J. Morris, who is a man that keeps things real. Each time I came in afterward he recognizes me and shakes my hand. Drivers World has a good policy of "price as marked" with no haggling, since their prices are already low. I don't know about that across the board, but my 2010 Hyundai Accent was a great deal. I have had two issue happen with my car since its purchase. The first was when my spare key came in from the Hyundai Mother Ship. We tried it out and it got stuck in the ignition! Samantha, in their service dept., immediately got me a rental and called a locksmith to look at it the next day. My car was fixed up that next day too, the locksmith had to re-cut part of the key. My second issue was when my car suddenly didn't start one day after work. I took a panicked trip in the tow truck to Drivers World where they got me a loaner car that night. They called me in the morning and told me it was the starter. I returned my loaner and they got me a rental; a few days later I picked up my car from Checkered Flag Hyundai. So far, everything has been covered and I always get treated nice there. I had a great buying experience and their awesome service has continued. Hopefully all my visits will be this good.

If you're looking for a no-nonsense dealership that genuinely cares about their customers, RK…read moreSubaru is the place for you! Bought my 4th Subaru from RK last night, there's a reason we keep going back. Nick Wilson, sales manager, was super patient with my indecisiveness, offering different finance and leasing options between different models and trims to get me to my goal of lowering my current car payment. In this situation most dealerships will do just about anything to simply get the deal done, however Nick spent time helping me select a trim most similar to the 2022 Forester Wilderness I was trading in, so I wouldn't lose too many features in the process of saving money on the car payment itself. Anyone else would have focused on just finding me a lower payment so I really appreciated the time he spent with me on this. The sales agents assisting me, David Fanning, John Conrad, and William Link were super helpful in helping me compare models and discussing utility and capabilities as well. These guys even took me out to see the car multiple times to check for included accessories, and determining what I would need to add as well! These guys did a great job helping me make decisions as I was trading in my full sized SUV for the more compact Crosstrek Sport. Their product knowledge really shined here in not just knowing Subaru's lineup, but what options and capabilities come with each model and trim level, and being able to cross compare them. It's also worth noting that I went into the dealership battling a multi-day long migraine, and it was super cool that everyone was considerate of that as well throughout the process! Additionally, lot attendant Rich did a GREAT job on the cleanup for the car as well, he's always SO thorough! And he's even helping me put my crossbars on! The only part of the process that was frustrating was the next day, today, I met with David Fanning to get my new 2024 Crosstrek Sport's windows tinted. My car was dropped off at the tint shop at 0830, RK doesn't open until 09 so this also speaks to these agents commitment to their customers as well. Around 0930, David gets a call from the tint shop that my car is ready to be picked up. At this point, David communicated that before we can pick up the car, some paperwork had to be signed by the sales manager and taken over to the admin office, in order for the tint shop to bill the dealership for the work. And this is what we waited on for almost an hour. It appeared that the manager was in a meeting with owner during this time. David attempted to pick up this paperwork during this meeting and was told to wait. No problem, I had brought my dog with me, we hung out. Around 10, John Conrad called down to the manager's office to inquire again about being by able to pickup this paperwork so I could pickup my car and go home, again was told to wait. This was really frustrating to wait when my car was already done, and all we needed was to be able to just grab 2 pieces of paper from the manager's office. At 1020, finally we called the tint shop, explained the situation and got permission to just come get the car, and submit the paperwork by end of day. I've purchased 4 Subarus from RK, they are genuinely the best dealership in general in Hampton Roads, which is why we continue to come back for vehicles, accessories, service, say hello. I highly recommend this business for their sales staff making the stressful process of buying a car simple!

We had the pleasure of working with David Fanning when looking to purchase a crosstrek 2025. The…read morebest car buying experience I've ever had. David set the deal up completely through text, and got me the numbers I wanted to see for our the door pricing within a day of speaking to me. I came in and he was quick in getting our trade in looked at, and pushing the deal along to financing. All in all I was only in the dealership for a little under two hours. I would highly recommend asking for David F. If you come into this dealership!

Collin was our sale representative and he was so kind and knowledgeable, we were able to get the…read moreVehicle that we wanted at a Great price and an amazing interest rate. There was no hassle. It was such an easy buy!!!

had a really great experience I'm one of those guys who doesn't like to be bothered when I shop…read morearound and they gave me free range to browse... when I was ready Martene helped me out and she was fantastic I had a turn in that I got great value for and I was in and out faster than I anticipated if I plan on buying again in the future I'm definitely stopping by here first

I bought my son a Honda Fit from Mikel at checkered Flag Auto Outlet 8.6.25. Mikel made the whole…read moreexperience amazing and non stressful. I literally just couldn't believe it. He did everything he could to get me financed and get me the best interest rate possible. He was always smiling and was sooo very friendly. He was even able to get us a 40000 mile warranty! Mikel is a top notch salesman who isn't out to make a sale but out to help people get a reliable good used car ! Ask for Mikel for sure when you stop in.

Stay Away, Stay Away, Stay Away, Stay Away…read more I walked onto their lot in February. I noticed what appeared to be a nice looking Rav4. On the windshield of that vehicle was a brand new inspection sticker. That sticker was seen by me as a Checkered Flag guarantee of the quality of the vehicle and helped induce me to eventually buy the car. I thought I could trust that inspection. Now they do offer a three day trial in which they claim you can return the car. The car I bought needed some touch-up work which they agreed to do. The car was with them for almost two of those three trial days.  The day I did have the car and was driving in a quieter area with the radio off I noticed a grinding noise when the brakes were applied while coming to a stop. It was a repetitive, persistent and irritating noise. You wouldn't realize how many times you use your brakes until you have an issue like this. I contacted the salesman immediately and mentioned this grinding noise. As things were already scheduled for the touch-up work he said we could get the car in on the following Tuesday at the Toyota Checkered Flag Service Center. I didn't think it would be any kind of a major issue so I agreed. I went to the service center as scheduled. Explained the noise issue and proceeded to sit in the appropriately named "waiting room." After two and a half hours the service advisor comes out with a dour look on his face. He ushers me into his office and hesitantly tells me in a roundabout way that they took off the wheels and found that there were rings of rust that went around the front brake rotors. Even showed me pictures. The service advisor assured me that the brakes were still "legal" as the pad and rotor thicknesses were within tolerances. Legal is one thing, working properly without unnecessary noise is another. It's the latter I expected after having spent so much money. We went back and forth on this point. He told me it was a minor issue and should resolve itself after driving for a while. He also told me his hands were tied as he showed me a repair estimate citing "customer satisfaction" for $703 dollars which was declined by the sales manager Lucas Giles at the Outlet. As mentioned, the car had a new sticker on it. So what happened? Why does a car with a brand new inspection sticker have brakes that grind every time the car rolls to a stop? During their pre-sale inspection they must've known the brake rotors were rusty. So they saw the rust, ignored it, and put a pass sticker on the car. If the rotors were not making any strange noises at the time I can understand why they might ignore the rust and try to "get away with it," but if the new buyer has a problem I believe it should be fixed as it was an already known issue to them. I shudder to think what else was conveniently ignored? It is now the beginning of June, over three months and 2000 miles later, the irritating, repetitive noise still persists. It did not go away as promised. I have noticed that there are a lot of "5 star" ratings for this place. I do admit they are polished. They know their jobs well. The salespeople have a professional demeanor. They smile at the  right times and say the right things. They are experts at moving cars off the lot. When everything goes right and you happen to get a vehicle with no apparent problems I have no doubt it feels like a great car buying experience. However, if you do have an issue with a vehicle they just sold you, you can expect a different experience. I thought to myself instead of using their "Where winners buy" motto it should be changed to "Checkered Flag, where the customer comes in second, so we treat you like number two." "Buyer Beware" has never been a more appropriate phrase than when used to describe the Checkered Flag Auto Outlet car buying experience I had. Do not underestimate their ability to ignore that thing called customer satisfaction.  No problems with a nickname for my  Checkered Flag auto. I named it "Rusty," so thanks for that Checkered Flag. And thanks for listening. I hope this has been useful to you. Mike W.

My experience was a great one. When I started to feel a little overwhelmed, my salesperson Joshua…read morewas very patient and supportive. The atmosphere was welcoming, and the finance team, service department, and other sales staff were all friendly. Overall, it was a great experience from start to finish. -Latonya Barnes

Would give zero stars if I could. Every Hall dealership I've been to (in multiple states) has been…read morestellar at wasting your time, but this one tops them all. I bought my Mazda from here in September 2025 - brand new had a paint chip on it. Took three times for them to fix it. I eventually let it go because they eventually did fix it with all MY follow up. The first time they "fixed" it, the paint was still chipped.. I was told they may have just put a clear coat on it, then I had to tell them even if that was the case I wouldn't call that fixing the paint that was messed up. I take my secondary vehicle, jeep wrangler, to get a state inspection. Passed last year just fine from another shop. Failed this one - they call me to ask if I have the covers for the lights on bumper or else it will fail. I'm like it doesn't come with covers, what exactly is the problem? Nothing has changed since my last inspection. I'm told because they are off road lights they have to be covered. Makes no sense, not in the VAC for state inspections, so I request the person who did the inspection to explain it to me when I get there and show me the exact VAC. I get there to pick up my vehicle, they explain it to me, they have the VAC printed. It's for having more than four lights on the front of my vehicle - a different reason than what was explained to me on the phone. So I'm like what are my options, I'm told I can unplug them.... do it and bring it back the very next day. Failed again. They blamed it on the person who did the inspection and said it was his last day anyways. I don't care if he still works there or not, I'm not trying to get anyone fired. I'm just saying apparently it's a crab shoot what you will fail for each time, even if it's the very next day!!! Guess I have all the time in the world to get state inspections everyday until the magic 8 ball says I can pass. Update: when I took the jeep I also took my Mazda, which passed inspection. They didn't even put a new inspection sticker on the vehicle, so there's two vehicles they messed up. Now I will have to go back again to REQUEST them finish their work. Don't go here unless you're unemployed and can spend all your time bringing your vehicles up to this place. What can this place do right? I drive up there on Sunday and they are closed. Their own website says they open at noon on Sundays. Get there, door says otherwise.

I had such an amazing experience the past few weeks and can't thank Leo enough! I came in with a…read moretough situation after a major mechanical failure of my old vehicle, negative equity to deal with, and a tight schedule with work and kids' sports. I felt like finally the universe was on my side as Leo and his team helped me figure out all the fun financials of a low valued trade in and getting into the new-to-me vehicle that my family and I needed. The genuine kindness from Leo and Danny and Fatima (I'm sorry who else's name I may have forgotten) has restored my faith in car dealerships and I may never go anywhere but RK again. If you are in the market for a new vehicle, please do yourself a good service and go to RK Chevy and ask for Leo. He will literally run from building to building, texting you updates as he works on making things happen. Just don't be surprised if you have to beat down a line of other customers who are there to follow up with him. He's that good. As I said the day he handed me my new keys, "It may only be April, but it's LEO seasonnnn!"

It's now been over 2 months, and I still haven't received my vehicle tags. My truck has been…read moresitting without tags for days, and despite reaching out to Kosta and Danny multiple times, I've received no response, no explanation, and no effort to resolve the issue. Instead of helping, Kosta became unprofessional and even threatened me over the phone, which is completely unacceptable customer service. I paid for a service that was never properly completed, and I was left dealing with the consequences while being ignored. There has been no communication, no accountability, and no compensation for the inconvenience they've caused. This has been one of the worst customer service experiences I've had. I cannot recommend doing business with this company. Stay away if you expect professionalism, communication, or follow-through